Skip to main content
Platform Review
PricingSign in
← All platforms
Workflow & Automation · relevanceai.com

Relevance AI

Graded against 804 verified platforms, from its own policy text. Automated assessment against a published rubric — not legal advice.

Overall riskHIGHReviewed 2026-07-20
Creator: medium · GRC: medium · Counsel: medium
Benchmark

No lens is bandable yet — banding requires fully verified documents with on-criteria findings. The gap is shown honestly, never estimated.

Exhibit A · Terms of Service · verbatim

(a) You grant to us (and our Personnel) a non-exclusive, royalty free, non-transferable, worldwide and irrevocable licence to use Client Data to the extent reasonably required to provide the Solution and to improve the Solution.

highest-risk verified finding on prompt ownership — tap for the citation
341 verified findings11 policy surfaces2/2 core docs verified
Risk triage

Watch: Data retention

Start here. These are the highest-risk verified clauses AIRIN found in the platform's own policy text.

0
high
113
medium
228
low
2/2
docs
Trains on your data?
Not yet assessed
no verified finding covers this surface yet
Who owns outputs?
Not yet assessed
no verified finding covers this surface yet
Commercial use?
Commercial use allowed — with conditions
from 1 cited finding
Every rating:verbatim-citedsnapshot-datedchange-loggedHow we keep ratings honest →
Risk by role
Select a role to tailor the summary and reorder the findings below.

Scores derived from 68 enriched findings — same verbatim citations as below. AI-generated, not legal advice.

What this means for you
  • Relevance AI's training terms are conditional — check the tier, opt-out, and enterprise exceptions before relying on protection.
  • Your outputs and prompts are explicitly yours — Relevance AI's terms include affirmatively protective IP language.
  • Data handling is conditional — 7 privacy or retention clauses warrant review before using Relevance AI at scale.

Derived from AI-enriched analysis of the verified findings below — informational only, not legal advice.

How to read this page: Overall risk rates what Relevance AI's own policy terms mean for your prompts, outputs, and data. The benchmark bands below grade those same verified terms relative to peers — a platform in a risky-by-default category can rate HIGH risk and still grade STRONG against its peer set. Both trace to the cited findings.

Fully verifiedWorkflow & Automation

Fully verified — complete core corpus captured and read in full.

Document status
  • Privacy Policy
    Verified - read in full - 137 citationsstaticLast captured 2026-07-20
  • Terms of Service
    Verified - read in full - 204 citationsstaticLast captured 2026-07-20
Tier conditions

Only citation-backed plan differences are shown here; absent cells mean AIRIN has not verified a tier-specific claim.

plan language
Prompt / input ownership

Restricts Posted Material from infringing any Intellectual Property Rights anywhere in the world, including copyright, trademarks, patents, and confidential information, whether registered or unregistered.

" (v) the Posted Material does not infringe any Intellectual Property Rights, including copyright, trademarks, business names, patents, Confidential Information or any other similar proprietary rights, whether registered or unregistered, any..."
📍 § 7.1 (Warranties and Indemnity)Jump to exact text →
plan language
Prompt / input ownership

Grants the provider a non-exclusive, royalty-free, non-transferable, worldwide, and irrevocable licence to use Client Data to the extent reasonably required to provide and improve the Solution, which includes potential use for training or enhancement of AI systems.

" (a) You grant to us (and our Personnel) a non-exclusive, royalty free, non-transferable, worldwide and irrevocable licence to use Client Data to the extent reasonably required to provide the Solution and to improve the Solution."
📍 Terms of Service › “Our Rights and Obligations”Jump to exact text →
plan language
Privacy & data use

Permits use of personal information for auditing, financial and operational assessments, privacy and security controls, risk and compliance functions, and enforcement of policies, defining internal governance processing purposes.

" Auditing, Reporting, and Other Internal Operations . To conduct financial, tax and accounting audits, audits and assessments of our operations, including our privacy, security and financial controls, as well as for risk and compliance purp..."
📍 § 3 (Purposes for Collecting and Processing)Jump to exact text →
plan language
Privacy & data use

This clause discloses the purpose, data categories (contact information, marketing data), and lawful bases (legitimate interest, consent where required) for processing personal data for marketing purposes, and cross-references the opt-out mechanism in Section 6, fulfilling GDPR transparency and marketing consent obligations.

" Market our products or services. Contact information; Marketing Data. Legitimate interest in contacting customers and potential customers to promote our products or services and analysing how our customers use our products or services ..."
📍 Privacy Policy › “Lawful basis for processing”Jump to exact text →
plan language
Privacy & data use

Permits use and disclosure of aggregate, deidentified, and non-identifiable data for quality control, analytics, research, and development, with a restriction requiring maintenance of deidentified form and prohibition on re-identification, establishing the legal basis and limits for anonymized data processing.

" Aggregate and/or Deidentified Data . Notwithstanding anything else described in this Notice, we may use and disclose aggregate, deidentified, and other non-identifiable data related to our business and the Services for quality control, ana..."
📍 § 4 (Disclosures of Personal Information)Jump to exact text →
plan language
Privacy & data use

This clause establishes the legal basis and purpose for processing contact information to send notices about product/service use and policy violations, citing legal obligation and legitimate interest as lawful grounds under data protection law.

" To contact you to provide notices regarding your use of our products or services, or if your actions violate your agreement with us (if any). Contact information. Compliance with a legal obligation; Legitimate interest in protecting ou..."
📍 Privacy Policy › “Lawful basis for processing”Jump to exact text →
plan language
Privacy & data use

This segment discloses the collection and receipt of personal information about current, former, and prospective customers, vendors, and service providers for business development purposes, establishing the data collection obligation in commercial relationship contexts.

" Business Development Information . To assess and pursue potential business opportunities, we may collect and receive personal information about current, former, and prospective Customers, vendors, and service providers, including contact i..."
📍 § 2 (Personal Information Collected)Jump to exact text →
plan language
Privacy & data use

This clause specifies the purposes for which contact information and device/IP data are processed — including website access, authentication, personalisation, fraud prevention, and site improvement — and identifies contractual performance and legitimate interest as the legal bases.

" To provide you with access to all parts of our Website, to authenticate and enable access to products or services and features of our Website for you, to personalise your experience on our Website, to protect our business and Website from ..."
📍 Privacy Policy › “Lawful basis for processing”Jump to exact text →

Evidence appendix

Showing priority citations first. The full appendix is available for audit trails; not every citation is a severe risk.

High - 0
Medium - 113
Tier-specific - 5
Total citations - 341
Severity
Surface
Document
Tier
Prompt / input ownership
CautionHigh
" (a) You grant to us (and our Personnel) a non-exclusive, royalty free, non-transferable, worldwide and irrevocable licence to use Client Data to the extent reasonably required to provide the Solution and to improve the Solution."
Terms of Service › “Our Rights and Obligations”Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-10- View source
Permalink to this finding →
Automated analysis

Grants the provider a non-exclusive, royalty-free, non-transferable, worldwide, and irrevocable licence to use Client Data to the extent reasonably required to provide and improve the Solution, which includes potential use for training or enhancement of AI systems.

AI-generated interpretation, not legal advice.

Privacy & data use
CautionHigh
"Device and Browsing Information . When you use our Services, we may collect browser type, domain name, page views, access times, date/time stamps, operating system, language, device type, unique ID, Internet service provider, referring and exiting URLs, clickstream data, and other similar device and browsing information."
§ 2 (Personal Information Collected)Jump to exact text →
Source: Privacy Policy- Snapshot 2026-06-07- View source
Permalink to this finding →
Automated analysis

Automatic collection of device/browsing data including unique IDs and clickstream is standard but contributes to the breadth of the user profile maintained.

AI-generated interpretation, not legal advice.

Privacy & data use
CautionHigh
" Insight Development and Data Enhancement . To the extent permitted by applicable law, we may combine personal information collected through the Services with other information that we or third parties collect about you in other contexts. In most cases, the information that we may combine with the personal information collected through the Services for market research, such as demographic information, does not directly identify consumers."
§ 3 (Purposes for Collecting and Processing)Jump to exact text →
Source: Privacy Policy- Snapshot 2026-06-07- View source
Permalink to this finding →
Automated analysis

Permits combination of personal information with third-party data for market research and demographic insight development, subject to applicable law, defining the scope of data enhancement and enrichment activities.

AI-generated interpretation, not legal advice.

Privacy & data use
CautionHigh
" Relevance AI and our third-party providers and service providers use cookies, pixels, local storage objects, log files, and other mechanisms to automatically collect browsing, activity, device, and similar information within our Services. We use this information to, for example, analyze and understand how users access, use, and interact with our Services, to identify and resolve bugs and errors in our Services, to assess secure, protect, optimize and improve the performance of our Services, as well as for marketing and analytics purposes, and to personalize content in our Services. To manage your preferences regarding cookies, targeted advertising, and other similar tracking mechanisms within our Services, please see Section 6. Your Privacy Choices. "
§ 5 (Cookies and Other Tracking Mechanisms)Jump to exact text →
Source: Privacy Policy- Snapshot 2026-06-07- View source
Permalink to this finding →
Automated analysis

Authorizes Relevance AI and third-party providers to use cookies, pixels, local storage, log files, and similar mechanisms to automatically collect browsing, activity, and device information for purposes including analytics, debugging, security, optimization, marketing, and personalization, establishing the broad legal basis for tracking technology use.

AI-generated interpretation, not legal advice.

Privacy & data use
CautionHigh
" Communications and Interactions . When you email, call, or otherwise communicate or interact with us, including if you sign up for our mailing lists, complete forms on our Site, interact with our social media pages, submit content to any online discussion groups, or otherwise enter information into public-facing comment fields or community forums sponsored by or affiliated with Relevance AI, we may collect and maintain records of your contact details, communications and interactions, posts or submissions, and our responses, if applicable. We and our third party providers may also collect any information you submit through our chat functions and/or virtual assistants we make available and may maintain communication records regarding information provided to us related to any customer support requests."
§ 2 (Personal Information Collected)Jump to exact text →
Source: Privacy Policy- Snapshot 2026-06-07- View source
Permalink to this finding →
Automated analysis

This segment discloses Relevance AI's practice of collecting and maintaining records of communications and interactions across multiple channels (email, phone, social media, forums), including contact details and submissions, establishing the data collection obligation for communications management.

AI-generated interpretation, not legal advice.

Privacy & data use
CautionHigh
" We collect personal information directly from you, from third-party sources, and automatically through your use of the Services. To the extent permitted by applicable law, we may combine the personal information we collect from publicly available or third-party sources with other information we process about you."
§ 2 (Personal Information Collected)Jump to exact text →
Source: Privacy Policy- Snapshot 2026-06-07- View source
Permalink to this finding →
Automated analysis

This segment describes Relevance AI's data collection practices — collecting personal information directly, from third parties, and automatically — and states the obligation/permission to combine data from multiple sources to the extent permitted by applicable law, establishing the legal basis and scope for data collection and combination.

AI-generated interpretation, not legal advice.

Privacy & data use
CautionHigh
" Analytics and Improvement . To better understand how Relevance AI users access and use the Services, and for other research and analytical purposes, such as to evaluate and improve the Site, our Services and business operations, including to develop our Services and its features, and for internal quality control and training purposes."
§ 3 (Purposes for Collecting and Processing)Jump to exact text →
Source: Privacy Policy- Snapshot 2026-06-07- View source
Permalink to this finding →
Automated analysis

Authorizes use of personal information for analytics, research, evaluation and improvement of Services and business operations, including internal quality control and training purposes, establishing a training and improvement legal basis.

AI-generated interpretation, not legal advice.

Subprocessors & data sharing
CautionHigh
" Integrated Service Information . We may make available the ability for you to access, register for, or otherwise interact, engage, or connect with the Services through certain third-party features or integrated services. By accessing our Services via these third-party connections or integrated services, we may collect or obtain certain personal information about you related to your use of such third-party connections or integrated services. You should check your privacy settings on each integrated service to better understand how your personal information may be used, disclosed, or otherwise processed by these parties."
§ 2 (Personal Information Collected)Jump to exact text →
Source: Privacy Policy- Snapshot 2026-06-07- View source
Permalink to this finding →
Automated analysis

Permits collection or obtainment of personal information when users access Services via third-party integrations, and advises users to review third-party privacy settings, establishing the scope of data collection through integrated services.

AI-generated interpretation, not legal advice.

Subprocessors & data sharing
CautionHigh
" To comply with a request from law enforcement, courts, or other competent authorities. Contact information; Device/IP Data; Employment Details; Marketing Data; Location Data; Payment Information. Compliance with legal obligations; Legitimate interest including to assist law enforcement authorities with prevent or detection of serious crime. "
Privacy Policy › “Lawful basis for processing”Jump to exact text →
Source: Privacy Policy- Snapshot 2026-06-07- View source
Permalink to this finding →
Automated analysis

This clause mandates disclosure of personal data to law enforcement, courts, or competent authorities when required, citing legal obligation and legitimate interest in assisting crime prevention as the lawful bases.

AI-generated interpretation, not legal advice.

Moderation & enforcement
High
" (vi) act in any way that may harm our reputation or that of associated or interested parties or do anything at all contrary to the interests of us or the Solution;"
§ 6.1 (Your Obligations)Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-10- View source
Permalink to this finding →
Automated analysis

Restricts any conduct that may harm the vendor's reputation or the interests of associated parties or the Solution, imposing a broad reputational protection obligation on users.

AI-generated interpretation, not legal advice.

Data retention
High
"When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years."
Privacy Policy › “Security of Personal Information”Jump to exact text →
Source: Privacy Policy- Snapshot 2026-06-07- View source
Permalink to this finding →
Automated analysis

A 7-year minimum retention period for 'most' personal information in client files is long and could conflict with users' deletion rights under GDPR or APP 11, unless justified by a legal obligation. The breadth of 'most' data being retained this long creates medium risk.

AI-generated interpretation, not legal advice.

Data retention
High
"We retain personal information for as long as necessary to provide you with our Services or for marketing purposes. In some cases, we retain personal information for longer, if doing so is necessary to comply with our legal obligations, to defend a legal claim or is otherwise required by applicable law, rule or regulation."
§ 10 (Security and Retention)Jump to exact text →
Source: Privacy Policy- Snapshot 2026-06-07- View source
Permalink to this finding →
Automated analysis

The absence of a concrete retention limit combined with the marketing carve-out means personal data can be held indefinitely for commercial purposes. The legal-claim carve-out is standard but, combined with the marketing basis, provides broad grounds to retain data.

AI-generated interpretation, not legal advice.

Indemnity & liability
High
" (a) To the maximum extent permitted by applicable law, our total liability arising out of or in connection with the Solution or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the total Fees you paid to us in the 3 months immediately preceding the event giving rise to the liability."
§ 11.2 (Limitation of Liability)Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-10- View source
Permalink to this finding →
Automated analysis

Caps the provider's total aggregate liability arising from the Solution or Terms to the fees paid by the user in the 3 months preceding the liability-triggering event, limiting maximum recoverable damages.

AI-generated interpretation, not legal advice.

Indemnity & liability
High
" (d) To the maximum extent permitted by applicable law, all warranties, conditions and representations about the Solution (whether express or implied) are excluded, including any warranties, conditions and representations relating to merchantability, fitness for purpose, title and non-infringement of third-party rights."
§ 11.1 (Warranties)Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-10- View source
Permalink to this finding →
Automated analysis

Excludes to the maximum extent permitted by applicable law all express and implied warranties, conditions, and representations about the Solution, including merchantability, fitness for purpose, title, and non-infringement of third-party rights, establishing a broad contractual cap on the platform's warranty exposure.

AI-generated interpretation, not legal advice.

Indemnity & liability
High
" (c) You will not have any claim for delay to your access to the Software due to any failure or delay in Support Services."
§ 6.4 (Support Services)Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-10- View source
Permalink to this finding →
Automated analysis

Limits the client's right to make claims for delay in Software access arising from failure or delay in Support Services, functioning as a liability limitation on remedies available to the client.

AI-generated interpretation, not legal advice.

Indemnity & liability
High
" (iii) we will not be liable for any failure in the Solution, to the extent such failure is caused or contributed to by a User Software Change;"
§ 9.2 (Third Party Software Integrations)Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-10- View source
Permalink to this finding →
Automated analysis

Limits the platform's liability for Solution failures to the extent such failures are caused or contributed to by a User Software Change, creating a causation-based liability exclusion.

AI-generated interpretation, not legal advice.

Indemnity & liability
High
" (i) consequential loss;"
§ 11.2 (Limitation of Liability)Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-10- View source
Permalink to this finding →
Automated analysis

Identifies consequential loss as a category of loss excluded from the provider's liability under the preceding limitation clause.

AI-generated interpretation, not legal advice.

Indemnity & liability
High
" (ii) loss of profits;"
§ 11.2 (Limitation of Liability)Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-10- View source
Permalink to this finding →
Automated analysis

Identifies loss of profits as a category of loss excluded from the provider's liability under the preceding limitation clause.

AI-generated interpretation, not legal advice.

Common questions about Relevance AI's policies

Can you use Relevance AI's output commercially?
Commercial use allowed — with conditions — based on 1 verified finding from Relevance AI's published policy. Informational only, not legal advice.

Clause detail — protections, your obligations, and coverage

Every clause below is a verbatim quote from Relevance AI's own published policy, read in full and linked to its exact location. Protections and user obligations are reported separately from risk because they are different kinds of clause — an obligation on you is not a risk to your data. Informational only, not legal advice.

✅ Protections found

46 verified clauses

Clauses in Relevance AI's policies that work in your favour — commitments the platform made to you.

  • Privacy & data useads & tracking use
    Cookie Settings . To prevent cookies from tracking your activity on our Site or visits across multiple websites, you can set your browser to block certain cookies or notify you when a cookie is set. You can also delete cookies. The “Help” portion of the toolba…

    Describes the procedure by which users can block or delete cookies through browser settings to prevent tracking, and notes that disabling cookies may affect site functionality, constituting a user rights exercise procedu…

    📍 § 6 (Your Privacy Choices)Jump to exact text →
  • Privacy & data use
    If you have a complaint about the way in which we have handled any privacy issue, including a request to exercise your data rights, you should contact us. We will consider your complaint and determine whether it requires further investigation. We will notify y…

    Establishes the complaint handling procedure for Australian privacy issues, requiring internal investigation and notification of outcomes, and advising users of the right to approach independent advisors or data protecti…

    📍 Privacy Policy › “Complaints”Jump to exact text →
  • Moderation & enforcementterms can change anytime
    This Notice is current as of the last updated date set forth above. We may change this Notice from time to time, so please be sure to check back periodically. We will post any updates to this Notice on this page. If we make material changes to how we collect,…

    Establishes the procedure for updating the privacy notice, including posting updates on the website and providing prior notice (via email or prominent posting) when material changes are made to how personal information i…

    • Terms changes: advance notice promised
    📍 § 11 (Changes to this Notice)Jump to exact text →
  • Privacy & data use
    Lodge a complaint with a competent supervisory authority if you consider that the processing of your personal information infringes applicable law. We request that you contact us in the first instance so that we can respond to your complaint. The contact detai…

    This clause grants data subjects the right to lodge a complaint with a competent supervisory authority (EEA or UK ICO) where they believe processing infringes applicable law, consistent with Article 77 GDPR, and provides…

    📍 Privacy Policy › “Data Subject Rights”Jump to exact text →
  • Privacy & data useads & tracking use
    Marketing Communications . We may send periodic promotional emails or other similar communications to you, in accordance with applicable law. You may opt-out of these communications by following the instructions provided to you in the communication or emailing…

    Grants users the right to opt out of marketing communications and specifies the procedure for doing so, while reserving the company's right to continue sending account-related communications regardless of opt-out.

    📍 § 6 (Your Privacy Choices)Jump to exact text →
  • Privacy & data use
    It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate,…

    Imposes an obligation on the data controller to take reasonable steps to keep personal information accurate, complete, and up-to-date, and invites data subjects to notify the controller of inaccuracies so records can be…

    📍 Privacy Policy › “Maintaining the Quality of your Personal Information”Jump to exact text →

+ 40 more verified clauses of this kind on this platform, cited in full in the report.

📋 Rules you must follow

34 verified clauses

What Relevance AI requires of YOU. These are your obligations, not risks to your data or IP, so they are cited here and excluded from this platform's risk rating.

  • Moderation & enforcement
    (h) to not share your User Account information (including your Account information), including log in details or passwords, with any other person and that any use of your User Account or Account by any person who is not the account holder is strictly prohibite…

    Prohibits sharing User Account information including login credentials with any other person, imposes a strict prohibition on unauthorised account use, and requires immediate notification to the vendor of any unauthorise…

    📍 § 6.2 (User Obligations)Jump to exact text →
  • Moderation & enforcementconduct restrictions
    (i) to not use the Solution for any purpose other than for the purpose for which it was designed, including you must not use the Solution in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity (including requesting or accepting…

    Restricts use of the Solution to its intended purpose and prohibits illegal, fraudulent, or criminally facilitated use, imposing a broad lawful-use restriction on Users.

    📍 § 6.2 (User Obligations)Jump to exact text →
  • Moderation & enforcement
    (c) If you add third party software or software code to the Software, integrate the Software with third party software, or make any other changes to the Software, including the Software code (User Software Changes), then:

    Defines 'User Software Changes' as the addition of third-party software or code, integration with third-party software, or any other modifications to the Software including code changes, establishing the scope of the ter…

    📍 § 9.2 (Third Party Software Integrations)Jump to exact text →
  • Moderation & enforcement
    (b) not to intimidate, harass, impersonate, stalk, threaten, bully or endanger any other User or distribute unsolicited commercial content, junk mail, spam, bulk content or harassment in connection with the Solution;

    Prohibits Users from engaging in intimidation, harassment, impersonation, stalking, threatening, bullying, or distributing spam, unsolicited commercial content, or bulk harassment through the Solution.

    📍 § 6.2 (User Obligations)Jump to exact text →
  • Moderation & enforcementconduct restrictions
    (g) not to integrate the Software with third party data or Software, or make additions or changes to the Software (including by incorporating APIs into the Software) other than for the Purpose;

    Prohibits integrating the Software with third-party data or software or making additions or changes to the Software, including via APIs, except for the defined Purpose, restricting modification and third-party integratio…

    📍 § 6.2 (User Obligations)Jump to exact text →

+ 29 more verified clauses of this kind on this platform, cited in full in the report.

What the policies actually cover

13 topics
  • Product telemetry & usage tracking1 protective23 clauses
  • Advertising & tracking2 protective16 clauses
  • Sensitive data (biometric, location, health)3 clauses
  • Children's data1 protective1 clause
  • Government & law-enforcement disclosure9 clauses
  • Arbitration & class-action waiver2 clauses
  • Damages & liability cap28 clauses
  • Indemnity direction8 clauses
  • Terms can change at any time2 protective5 clauses
  • Deletion rights & post-termination survival1 protective4 clauses
  • Auto-renewal & cancel window5 clauses
  • Breach-notification promises3 protective3 clauses
  • Conduct restrictions18 obligations18 clauses

216 further verified clauses are cited on this page but not yet assigned a topic.

Cross-clause notes

Cross-referenceacross documents

The Terms of Service, Terms of Service › “Our Rights and Obligations” describes rights the platform takes in user content, and the Privacy Policy, § 4 (Disclosures of Personal Information) describes disclosure of data to third parties or subprocessors. Both clauses are in force at the same time — read them together.

Automated cross-reference against the published rubric — not legal advice.

Clause intelligence

Canonical clauses and stance patterns extracted from the same gate-verified citations shown on this page.

299
clauses
32
patterns
32
stances
privacy sharing · 24data retention · 5ip ownership · 2ip license · 1
data retentionMEDIUM§ 10 (Security and Retention)

The clause allows indefinite, perpetual, or necessity-based retention.

We retain personal information for as long as necessary to provide you with our Services or for marketing purposes. In some cases, we retain personal information for longer, if doing so is necessary to comply with our legal obligations, to defend a legal claim or is otherwise required by applicable law, rule or regulation. In general, Relevance AI (or its service providers on its behalf) will hold this in accordan...
Open source citation
data retentionMEDIUMPrivacy Policy › “Access to your Personal Information”

The clause allows indefinite, perpetual, or necessity-based retention.

You may request deletion of your personal data at any time by contacting us at support@relevanceai.com . We will respond to such requests within a reasonable timeframe and ensure permanent deletion of your data, unless we are legally required to retain it.
Open source citation
data retentionMEDIUMPrivacy Policy › “Access to your Personal Information”

The clause allows indefinite, perpetual, or necessity-based retention.

You may request deletion of your personal data at any time by contacting us at support@relevanceai.com . We will respond to such requests within a reasonable timeframe and ensure permanent deletion of your data, unless we are legally required to retain it.
Open source citation
data retentionMEDIUM§ 10 (Security and Retention)

The clause allows indefinite, perpetual, or necessity-based retention.

We retain personal information for as long as necessary to provide you with our Services or for marketing purposes. In some cases, we retain personal information for longer, if doing so is necessary to comply with our legal obligations, to defend a legal claim or is otherwise required by applicable law, rule or regulation.
Open source citation
data retentionMEDIUM§ 10 (Security and Retention)

The clause allows indefinite, perpetual, or necessity-based retention.

We store most information about you in encrypted systems and databases operated by either us or our service providers. We have implemented technical and organizational precautions aimed to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, using appropriate physical, technical and organizational security measures based on the type of personal inf...
Open source citation

Tier matrix

Plan-level conditions detected from citation-backed clauses. Empty tiers mean AIRIN has not captured decisive tier language yet.

TierSurfaceVerdictRiskCitations
All applicable tiersdata retentionconditionalMEDIUM6
All applicable tiersmoderation enforcementworsensHIGH1
All applicable tiersprivacy data useconditionalMEDIUM8
All applicable tierssubprocessors data sharingworsensHIGH13
Governmentsubprocessors data sharingconditionalMEDIUM1
Team / Businessprivacy data useconditionalMEDIUM2
Team / Businesstraining useconditionalMEDIUM1

Policy evolution

Open full timeline

Before/after stance changes across captured policy versions. When no material delta exists yet, AIRIN shows the latest citation-backed stance events instead.

Jul 20, 2026content ownershipHIGH

Latest stance: platform claims or reserves rights on moderation enforcement

We reserve the right to suspend all or part of the Solution indefinitely if you fail to pay any Fees in accordance with this clause 4.
Open timeline citation
Jul 20, 2026content ownershipHIGH

Latest stance: platform claims or reserves rights on data retention

(a) (Our ownership) We retain ownership of all materials provided to you throughout the course of your Subscription in connection with the Software (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Software Content) and reserve all rights in any Intellectual Property Rights owned or licensed by us not expressly granted to you.
Open timeline citation
Jul 20, 2026data sharingMEDIUM

Latest stance: third party or vendor sharing on subprocessors data sharing

(x) sell, loan, transfer, sub-licence, hire or otherwise dispose of the Software or Documentation to any third party;
Open timeline citation
Jul 20, 2026data sharingMEDIUM

Latest stance: third party or vendor sharing on subprocessors data sharing

(b) provide us with access to any third party or other accounts used by you (including log-in details and passwords), as is reasonably required by us to perform the Services.
Open timeline citation
Jul 20, 2026data sharingMEDIUM

Latest stance: third party or vendor sharing on subprocessors data sharing

(ix) publish or otherwise communicate the Software or Documentation to the public, including by making it available online or sharing it with third parties;
Open timeline citation
Jul 20, 2026content licenseHIGH

Latest stance: sublicensable or transferable on subprocessors data sharing

(x) sell, loan, transfer, sub-licence, hire or otherwise dispose of the Software or Documentation to any third party;
Open timeline citation
Jul 20, 2026data sharingMEDIUM

Latest stance: third party or vendor sharing on training use

For example, if you register for or attend an event or training that we host or sponsor, we may collect name, photo, email, phone, and other information related to your registration for and participation in such event. Slack App Information. If you use our Slack app, we may receive data such as workspace IDs, user IDs, command payloads, metadata (e.g. timestamps), and message content when explicitly authorized. This data is only used to provide the functionality of the app and is not sold or shared with third parties. Any data that is not essential to app functionality is discarded and not stored. Professional Information . If you communicate with us in a professional capacity, we may collect certain contact details, account and profile information, company or professional-related information, and other similar information related to your business interactions. Preferences and Other Requests . We may collect information about your preferences, including communication preferences, preferences related to your use of our Services, and any other preferences or requests you provide when interacting with us. Business Development Information . To assess and pursue potential business opportunities, we may collect and receive personal information about current, former, and prospective Customers, vendors, and service providers, including contact information and other similar identifiers, company and professional-related information, and communication records.
Open timeline citation
Jul 20, 2026data sharingMEDIUM

Latest stance: third party or vendor sharing on privacy data use

Cross-Device Tracking . We and our third-party providers may use the information we collect about you within our Services and on other third-party sites and services to help us and these third parties to identify other devices that you use (e.g., a mobile phone, tablet, other computer, etc.). Third-Party Advertising . We work with third parties, such as ad networks, analytics, marketing partners, and others (“ third-party ad companies ”) to personalize content and display advertising within our Services, as well as to manage our advertising on third-party sites. We and these third-party ad companies may use cookies, pixels tags, and other tools to collect browsing and activity information within our Services (as well as on third-party sites and services), as well as IP address, unique ID, cookie and advertising IDs, and other online identifiers. We and these third-party ad companies may use this information to provide you more relevant ads and content within our Services and on third-party sites, and to evaluate the success of such ads and content. Custom Lists and Matching . We may share or make available certain customer list information (such as your name, email address and other contact information) with third parties (i) so that we can better target ads and content to you across third party sites, platforms and services, and (ii) in some cases, these third parties may help us to enhance our customer lists with additional demographic or other information, so we can better target our advertising and marketing campaigns.
Open timeline citation

Capture recency

  • Privacy Policy:Last captured 2026-07-20· verified 2026-07-20
  • Terms of Service:Last captured 2026-07-20· verified 2026-07-20

Dates state when our pipeline captured and verified each document — not when the vendor last changed it. Documents are re-scanned on a recurring cadence; a document verified once says so until a re-scan confirms it again.

↓ 308 fewer findings this quarter vs last (111 vs 419). First scan: June 2026.

Claim this profile

Compare and stack are saved in your browser. Open compare · View your stack. A correction triggers an automated re-read of Relevance AI's policies — no human edits the data.

Need this for procurement or legal diligence?

Free shows today's risk. A Stack Audit gives you a citable, verbatim-sourced PDF across your whole AI stack — and flags the moment a vendor's terms change.

Every finding above is a verbatim quote from Relevance AI's own published policy, captured to an immutable snapshot and read in full through a two-gate verification pipeline. Confidence labels and any analysis are AI-generated and informational only — not legal advice.

📢 POLICY UPDATES ALERT

AIRIN Brief

Built for compliance officers, legal counsel, and SaaS founders. Subscribe to the email digest — one short brief when a tracked vendor materially changes its terms, training policy, or risk rating. Prefer in-app? Watch platforms in your alerts inbox instead.