{"platform":"Pega","slug":"pega","category":"Workflow & Automation","website":"https://www.pega.com","risk_rating":"unknown","verification":"fully_verified","corpus_status":"corpus_complete","canonical":"https://airinetwork.com/platform/pega","machine_url":"https://airinetwork.com/api/machine/platform/pega","findings_count":150,"findings":[{"surface":"prompt_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" All text, graphics, user interfaces, visual interfaces, photographs, videos, trademarks, logos, sounds, music, artwork, and computer code (collectively, “Content”), including, but not limited to, the design, structure, selection, coordination, expression, and arrangement of other Content, which is contained on the Online Services is owned, controlled, or licensed by or to Pegasystems, and is protected by trade dress, copyright, patent, and trademark laws, and various other intellectual property rights and unfair competition laws. By granting you access to and use of the Online Services, Pegasystems does not transfer any ownership rights in any Content found on the Online Services, and by furnishing information and materials through the Online Services, Pegasystems does not grant any licenses to any copyrights, patents, or any other intellectual property rights.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20All%20text%2C%20graphics%2C,other%20intellectual%20property%20rights.","structural_citation":"Terms of Service › “Ownership of Intellectual Property”","citation_basis":"heading_path","char_start":2388,"char_end":3262}},{"surface":"prompt_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You understand that all information, data, or other materials that you or another user provide in connection with the Online Services or otherwise communicate to us, including, but not limited to, content you provide using our e-mail services, social groups, forums, communities, calendars, and other messaging or other functions designed to enable you to post information to the Online Services or to communicate with others through the Online Services (\"User-Provided Content\"), is the sole responsibility of the person from whom such User-Provided Content originated. This means that you, and not us, are responsible for all User-Provided Content that you publish, post, upload, distribute, disseminate, or otherwise make available in connection with the Online Services. We do not control, monitor, or endorse User-Provided Content and, as such, do not guarantee the accuracy, integrity, or quality of any User-Provided Content. You understand that by using the Online Services, you may be exposed to User-Provided Content that is offensive, indecent, or objectionable. Under no circumstances will we be liable in any way for any User-Provided Content, including, but not limited to, for any errors or omissions in any User-Provided Content, or for any loss or damage of any kind incurred as a result of the publication or use of any User-Provided Content published, posted, uploaded, distributed, disseminated, or otherwise made available in connection with the Online Services.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20You%20understand%20that,with%20the%20Online%20Services.","structural_citation":"Terms of Service › “User-Provided Content”","citation_basis":"heading_path","char_start":7389,"char_end":8873}},{"surface":"output_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Pegasystems and its third-party providers own all right, title and interest to Pega GenAI and any Pega Buddy ","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Pegasystems%20and%20its,any%20Pega%20Buddy%20","structural_citation":"Terms of Service › “Generative AI Services”","citation_basis":"heading_path","char_start":24176,"char_end":24286}},{"surface":"training_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" By submitting any User-Provided Content to Pegasystems (other than technical support requests and private account-specific community collaboration), you grant (or warrant that the owner of such rights has expressly granted) Pega a perpetual, royalty-free, irrevocable, nonexclusive right and license to use, reproduce, display, perform, modify, adapt, publish, transmit, create derivative works from, or distribute (or have distributed) such User-Provided Content in any form, medium, or technology now known or later developed without compensation to you, subject to our Privacy Statement. You represent and warrant that: (a) all \"moral rights\" that you may have in such User-Provided Content have been voluntarily waived by you and that Pegasystems is free to use any ideas, concepts, know-how, or techniques that you submit to us for any purpose, other than using Blueprint Inputs for any purpose not permitted in the Blueprint Terms; and (b) all User-Provided Content that you submit is accurate, does not violate these Terms of Use, and will not cause injury to any person or entity. You also represent and warrant that you own or otherwise control all rights in and to any such User-Provided Content, and that our publication or use of your User-Provided Content will not infringe or violate the rights of any third party.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20By%20submitting%20any,of%20any%20third%20party.","structural_citation":"Terms of Service › “Grant of License”","citation_basis":"heading_path","char_start":10632,"char_end":11961}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Except as expressly provided in these Terms of Use, no part of the Online Services and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way (including “mirroring”) to any other computer, server, website, or other medium for publication or distribution or for any commercial enterprise, without Pegasystems’ express prior written consent. Notwithstanding the foregoing, you may view, use, download, and print selected portions of the Online Services solely for your own personal, noncommercial, informational use; provided that you do not republish such Content and that you keep intact all copyright, trademark, service mark, attribution, patent, and other proprietary notices.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Except%20as%20expressly,and%20other%20proprietary%20notices.","structural_citation":"Terms of Service › “Ownership of Intellectual Property”","citation_basis":"heading_path","char_start":3264,"char_end":4038}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Any materials uploaded to the Online Services may be subject to posted limitations on usage, reproduction, and/or dissemination; you are responsible for adhering to such limitations if you wish to use, reproduce, or disseminate the materials.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Any%20materials%20uploaded,or%20disseminate%20the%20materials.","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":16734,"char_end":16977}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" containing a solicitation of funds, a promotion, an advertisement, a solicitation to purchase goods or services, a solicitation of other users to use, join, or become a member of any commercial service or other organization, or any other commercial matter, unless the Online Service at issue specifically allows such User-Provided Content;","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20containing%20a%20solicitation,allows%20such%20User-Provided%20Content%3B","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":12504,"char_end":12844}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" If designated in an applicable Schedule or other valid agreement between you and Pega, Pega will provide you with a license to use Pega GenAI for use with a Pega Buddy within the Scope of Use of such Schedule or agreement. Your use of Pega GenAI shall be in accordance with the Subscription Documentation and Acceptable Use Policy, this section and the applicable Schedule. ","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20If%20designated%20in,the%20applicable%20Schedule.%20","structural_citation":"Terms of Service › “Generative AI Services”","citation_basis":"heading_path","char_start":21653,"char_end":22028}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Online Services may allow you, in certain areas, to download the software products of Pegasystems provided that you have entered into a separate software license agreement, online or otherwise, under which you have been granted a license to such software products by Pegasystems. Your license and use of, and rights and responsibilities for, any software downloaded through the Online Services will be governed by the terms and conditions of such separate agreement and not by these Terms of Use.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20The%20Online%20Services,these%20Terms%20of%20Use.","structural_citation":"Terms of Service › “Software Downloads”","citation_basis":"heading_path","char_start":17647,"char_end":18148}},{"surface":"commercial_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Information that Pegasystems publishes on the Online Services may contain references to Pegasystems products, programs, and services that are not advertised or offered in your country. You acknowledge and agree that such references do not imply that Pega intends to offer such products, programs, or services in your country. Consult your local Pegasystems business contact for information regarding the products, programs, and services that are available to you.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Information%20that%20Pegasystems,are%20available%20to%20you.","structural_citation":"Terms of Service › “Accuracy of Content”","citation_basis":"heading_path","char_start":6077,"char_end":6541}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20The%20Payment%20Card,maintain%20a%20secure%20environment.","structural_citation":"Privacy Policy › “PCI/DSS”","citation_basis":"heading_path","char_start":30268,"char_end":30491}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Manage user and system data access with role-based controls to Pega Cloud Environment(s). Simplify native identity access management and integration with leading single sign-on technologies, including SAML, OAuth, and Active Directory.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20Manage%20user%20and,OAuth%2C%20and%20Active%20Directory.","structural_citation":"Privacy Policy › “Authorization & access”","citation_basis":"heading_path","char_start":1486,"char_end":1722}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" ISO 27018 is a standard that provides guidelines for protecting personally identifiable information (PII) in the cloud. These guidelines supplement the guidance of ISO 27002 and are included in Pega Cloud’s ISO 27001 certification.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20ISO%2027018%20is,Cloud%E2%80%99s%20ISO%2027001%20certification.","structural_citation":"Privacy Policy › “ISO 27018”","citation_basis":"heading_path","char_start":27367,"char_end":27599}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The General Data Protection Regulation is a regulation in EU law on data protection and privacy in the European Union and the European Economic Area. The GDPR is an important component of EU privacy law and of human rights law, in particular Article 8 of the Charter of Fundamental Rights of the European Union. Adherence to applicable laws is a shared responsibility. Pega provides relevant security controls, guidance and feature capabilities that allow our clients to adhere to laws. Pega is designed to allow Clients to configure their own strategy for compliance with applicable laws","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20The%20General%20Data,compliance%20with%20applicable%20laws","structural_citation":"Privacy Policy › “GDPR”","citation_basis":"heading_path","char_start":37077,"char_end":37666}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Use our services to enable you to implement your own privacy and compliance strategies. We continually evolve our platform to provide the features and security measures that you may use to support your security and privacy strategy.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20Use%20our%20services,security%20and%20privacy%20strategy.","structural_citation":"Privacy Policy › “Privacy”","citation_basis":"heading_path","char_start":3960,"char_end":4193}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Food Drug Administration CFR Title 21. Adherence to applicable laws is a shared responsibility. Pega provides relevant security controls, guidance and feature capabilities that allow our clients to adhere to laws. Pega is designed to allow Clients to configure their own strategy for compliance with applicable laws.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20Food%20Drug%20Administration,compliance%20with%20applicable%20laws.","structural_citation":"Privacy Policy › “FDA”","citation_basis":"heading_path","char_start":36589,"char_end":36906}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The California Consumer Privacy Act (CCPA) was enacted into law on June 28, 2018. The CCPA seeks to ensure California consumers have a certain level of privacy rights. Adherence to applicable laws is a shared responsibility. Pega provides relevant security controls, guidance and feature capabilities that allow our clients to adhere to laws. Pega is designed to allow Clients to configure their own strategy for compliance with applicable laws.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20The%20California%20Consumer,compliance%20with%20applicable%20laws.","structural_citation":"Privacy Policy › “California Consumer Privacy Act/ California Privacy Rights Act”","citation_basis":"heading_path","char_start":35706,"char_end":36152}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" On November 3, 2020, the California Privacy Rights Act (“CPRA”) passed. The CPRA amends the CCPA and includes additional privacy protection for consumers. The majority of CPRAs provisions will enter into effect on January 1, 2023, with a look-back to January, 2022.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20On%20November%203%2C,look-back%20to%20January%2C%202022.","structural_citation":"Privacy Policy › “California Consumer Privacy Act/ California Privacy Rights Act”","citation_basis":"heading_path","char_start":36154,"char_end":36420}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. The US Department of Health and Human Services (HHS) issued the HIPAA Privacy Rule to implement the requirements of HIPAA. The HIPAA Security Rule protects a subset of information covered by the Privacy Rule. Adherence to applicable laws is a shared responsibility. Pega provides relevant security controls, guidance and feature capabilities that allow our clients to adhere to laws. Pega is designed to allow Clients to configure their own strategy for compliance with applicable laws.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20The%20Health%20Insurance,compliance%20with%20applicable%20laws.","structural_citation":"Privacy Policy › “HIPAA”","citation_basis":"heading_path","char_start":37839,"char_end":38577}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" harvest or otherwise collect and store information about other users of the Online Services, including e-mail addresses; or","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20harvest%20or%20otherwise,including%20e-mail%20addresses%3B%20or","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":16407,"char_end":16531}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You acknowledge that for Pegasystems to provide Pega GenAI, Pegasystems may host, use, transmit and display your Data, your Applications, and any third-party products, and may review your volume and type of usage of the Subscription Services. Pegasystems logs, usage, telemetry and diagnostic data. Except as provided herein, Pegasystems will not acquire any title or interest from you in or to your Data or third-party products. ","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20You%20acknowledge%20that,or%20third-party%20products.%20","structural_citation":"Terms of Service › “Generative AI Services”","citation_basis":"heading_path","char_start":22030,"char_end":22461}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You represent and warrant that you comply with all applicable data privacy laws and regulations in relation to your data, including, without limitation, that it has provided any necessary notices and obtained any necessary consents relating to your collection and use of such Data with Pega GenAI. ","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20You%20represent%20and,with%20Pega%20GenAI.%20","structural_citation":"Terms of Service › “Generative AI Services”","citation_basis":"heading_path","char_start":23875,"char_end":24174}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Click here to view the Privacy Statement.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Click%20here%20to%20view%20the%20Privacy%20Statement.","structural_citation":"Terms of Service › “Privacy Statement”","citation_basis":"heading_path","char_start":27207,"char_end":27249}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Our website privacy statement (“Privacy Statement”) is a part of these Terms of Use and is incorporated herein by this reference. By accepting these Terms of Use you agree to our collection, use, and disclosure of your information as described in the Privacy Statement.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Our%20website%20privacy,in%20the%20Privacy%20Statement.","structural_citation":"Terms of Service › “Privacy Statement”","citation_basis":"heading_path","char_start":26935,"char_end":27205}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" use, download, copy, or otherwise provide (whether or not for a fee) to a person or entity any directory of users of the Online Services or other user or usage information or any portion thereof.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20use%2C%20download%2C%20copy%2C,or%20any%20portion%20thereof.","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":16533,"char_end":16729}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Pega’s Online Services may use social media features, such as ‘like’ or ‘share’ buttons (collectively, “Social Media Services”). Social Media Services may collect IP address, visited page details, and set a cookie or pixel to enable the feature to function properly. Social Media Services are either hosted by a third party or hosted directly on Pega’s Online Services. Your interactions with these features are governed by the privacy policy of the company providing the relevant Social Media Service.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Pega%E2%80%99s%20Online%20Services,relevant%20Social%20Media%20Service.","structural_citation":"Terms of Service › “Social Media Features”","citation_basis":"heading_path","char_start":9510,"char_end":10013}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" When you provide information about yourself to us, such as when you create an Account or through the careers portion of the Online Services, you agree to: (a) provide accurate, current, and complete information about yourself and your employer, and not to provide information that attempts to impersonate another individual; and (b) maintain and promptly update such information to keep it accurate, current, and complete. If you provide any such information that is untrue, inaccurate, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, we retain the right to suspend or terminate any Account you establish and/or to refuse any or all current or future use of the Online Services or any portion thereof.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20When%20you%20provide,or%20any%20portion%20thereof.","structural_citation":"Terms of Service › “Account Opening”","citation_basis":"heading_path","char_start":26142,"char_end":26912}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" *Assessment status applicable if VoiceAI, digital messaging/web messaging, and Co-Browse are not used ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20","structural_citation":"Privacy Policy › “Pega Diagnostic Center”","citation_basis":"heading_path","char_start":15362,"char_end":15465}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Apache Log4j vulnerability update: Learn what steps Pega is taking to address this ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20Apache%20Log4j%20vulnerability,to%20address%20this%20","structural_citation":"Privacy Policy › “Close Deprecation Notice”","citation_basis":"heading_path","char_start":498,"char_end":582}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Our network architecture is designed to meet a range of security control requirements. Gain secure operation of your Pega Cloud Environment(s) isolated from fellow Pega clients and internal services thanks to our network rulesets and access controls.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20Our%20network%20architecture,rulesets%20and%20access%20controls.","structural_citation":"Privacy Policy › “Network protection”","citation_basis":"heading_path","char_start":1790,"char_end":2041}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" *Digital Messaging, Co-Browse, and VoiceAI are not supported in Pega Cloud for Government ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20*Digital%20Messaging%2C%20Co-Browse%2C,Cloud%20for%20Government%20","structural_citation":"Privacy Policy › “Predictive Diagnostic Cloud”","citation_basis":"heading_path","char_start":16320,"char_end":16411}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Our security policies provide a framework for safeguarding against unauthorized access and preventing/mitigating attacks that compromise performance and availability.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20Our%20security%20policies,compromise%20performance%20and%20availability.","structural_citation":"Privacy Policy › “Security”","citation_basis":"heading_path","char_start":1111,"char_end":1278}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Secure. Reliable. Compliant. Pega Cloud empowers the world’s biggest brands to meet – and exceed – the challenges of today and tomorrow. Learn how. ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20Secure.%20Reliable.%20Compliant.,tomorrow.%20Learn%20how.%20","structural_citation":"Privacy Policy › “Pega Trust Center”","citation_basis":"heading_path","char_start":762,"char_end":911}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Encryption is critical to the protection of data whether it is in transit or at rest. Pega Cloud employs encryption across all Pega Cloud Environment(s) that meet or exceed client and regulatory requirements. When data is at rest, AES 256-bit encryption is the standard. For data in transit, Pega Cloud offers TLS 1.2 and TLS 1.3.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20Encryption%20is%20critical,1.2%20and%20TLS%201.3.","structural_citation":"Privacy Policy › “Data encryption”","citation_basis":"heading_path","char_start":2566,"char_end":2897}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Pega GenAI utilizes prompts inputted by you and/or an end user. To use Pega GenAI, you must ensure prompts are appropriate and do not violate the Acceptable Use Policy or these terms of use. You shall not, and shall ensure end users do not, override any protections put in place by Pegasystems. ","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Pega%20GenAI%20utilizes,place%20by%20Pegasystems.%20","structural_citation":"Terms of Service › “Generative AI Services”","citation_basis":"heading_path","char_start":22753,"char_end":23049}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" use any automated means to collect information or content from or otherwise access the Online Services, including, but not limited to, through the use of technical tools known as robots, spiders, or scrapers, without our prior permission;","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20use%20any%20automated,without%20our%20prior%20permission%3B","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":15833,"char_end":16072}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others;","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20defame%2C%20abuse%2C%20harass%2C,and%20publicity)%20of%20others%3B","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":14262,"char_end":14393}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" install any software, file, or code that is not authorized by the user of a computer or device or that assumes control of all or any part of the processing performed by a computer or device without the authorization of the user of the computer or device;","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20install%20any%20software%2C,the%20computer%20or%20device%3B","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":14658,"char_end":14913}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" that is known by you to be false, inaccurate, or misleading or that is in our sole discretion harmful, threatening, abusive, inappropriate, profane, defamatory, vulgar, libelous, obscene, obscene as to minors, pornographic, racist, lewd, lascivious, filthy, excessively violent, harassing, indecent, unlawful, invasive of another's privacy, or otherwise objectionable;","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20that%20is%20known,privacy%2C%20or%20otherwise%20objectionable%3B","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":13054,"char_end":13423}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We reserve the right, at our sole discretion, to do any of the following, at any time, for any reason or no reason, with or without prior notice, and without liability: (1) refuse, restrict, modify, suspend, or terminate operation of or your access to the Online Services, or any portion of the Online Services; (2) modify or change the Online Services, or any portion of the Online Services; and (3) interrupt the regular operation of the Online Services, or any portion of the Online Services, as necessary to perform routine or non-routine maintenance, to correct errors, or to make other changes to the Online Services. We may also make improvements or changes in the products or programs described in the Online Services at any time without notice.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20We%20reserve%20the,any%20time%20without%20notice.","structural_citation":"Terms of Service › “Operation of the Online Services”","citation_basis":"heading_path","char_start":6579,"char_end":7333}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Pegasystems reserves the right to use, review, change, condense, or delete any User-Provided Content, or to refuse to post any User-Provided Content on the Online Services, in its sole discretion. Pega does not guarantee that you will be able to edit or delete any User-Provided Content you have submitted.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Pegasystems%20reserves%20the,Content%20you%20have%20submitted.","structural_citation":"Terms of Service › “Grant of License”","citation_basis":"heading_path","char_start":11963,"char_end":12270}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You agree to comply with all laws and regulations applicable to your use of the Online Services. You agree not to publish, post, upload, distribute or otherwise make available any User-Provided Content:","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20You%20agree%20to,available%20any%20User-Provided%20Content%3A","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":12297,"char_end":12500}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" abide by policies of third party channels and social media properties where Pegasystems maintains a branded presence.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20abide%20by%20policies,maintains%20a%20branded%20presence.","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":14104,"char_end":14222}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" take any action that interferes with the proper working of the Online Services, compromises the security of the Online Services, or otherwise damages the Online Services or any materials and information available through the Online Services or violates any code of conduct or other guidelines which may be applicable for any particular Online Service;","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20take%20any%20action,any%20particular%20Online%20Service%3B","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":14915,"char_end":15267}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" probe, scan, or test the vulnerability of the Online Services or any network connected to the Online Services or bypass the authentication measures on the Online Services or any network connected to the Online Services;","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20probe%2C%20scan%2C%20or,to%20the%20Online%20Services%3B","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":15611,"char_end":15831}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" To preserve the integrity of our training programs, certifications, and partner distinction levels, all users must complete assessments, missions, and certification exams honestly and without unauthorized assistance. Any attempt to manipulate, falsify, or otherwise circumvent the proper completion of assessments, including but not limited to using automated tools, browser manipulation, impersonation, or sharing answers, is strictly prohibited.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20To%20preserve%20the,answers%2C%20is%20strictly%20prohibited.","structural_citation":"Terms of Service › “Pega Academy”","citation_basis":"heading_path","char_start":24756,"char_end":25204}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We reserve the right, at our sole discretion, to:","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20We%20reserve%20the,our%20sole%20discretion%2C%20to%3A","structural_citation":"Terms of Service › “Pega Academy”","citation_basis":"heading_path","char_start":25206,"char_end":25256}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Investigate suspected misconduct or irregularities in exam or mission completion.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Investigate%20suspected%20misconduct,exam%20or%20mission%20completion.","structural_citation":"Terms of Service › “Pega Academy”","citation_basis":"heading_path","char_start":25260,"char_end":25342}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Adjust or revoke a partner or customer organization’s distinction level if such distinction was achieved or maintained through non-compliant activity and/or does not comply with the then current Pega Partner Program Guidelines.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Adjust%20or%20revoke,Pega%20Partner%20Program%20Guidelines.","structural_citation":"Terms of Service › “Pega Academy”","citation_basis":"heading_path","char_start":25453,"char_end":25681}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We may use automated and manual methods to detect and prevent cheating or fraud. By participating in our programs, you agree to cooperate with any investigation and acknowledge that our decisions regarding misconduct are final.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20We%20may%20use,regarding%20misconduct%20are%20final.","structural_citation":"Terms of Service › “Pega Academy”","citation_basis":"heading_path","char_start":25842,"char_end":26070}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" In addition, you agree not to:","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20In%20addition%2C%20you%20agree%20not%20to%3A","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":14227,"char_end":14258}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" create a false identity or create an Account for anyone other than yourself without permission;","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20create%20a%20false,than%20yourself%20without%20permission%3B","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":14560,"char_end":14656}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Revoke any badge, certification, or credential issued to an individual found to have violated these terms.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Revoke%20any%20badge%2C,have%20violated%20these%20terms.","structural_citation":"Terms of Service › “Pega Academy”","citation_basis":"heading_path","char_start":25344,"char_end":25451}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20a%20statement%20by,agent%2C%20or%20the%20law%3B","structural_citation":"Terms of Service › “Procedure for Claims of Copyright Infringement”","citation_basis":"heading_path","char_start":4831,"char_end":4971}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" your mailing address, telephone number, and e-mail address;","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20your%20mailing%20address%2C,number%2C%20and%20e-mail%20address%3B","structural_citation":"Terms of Service › “Procedure for Claims of Copyright Infringement”","citation_basis":"heading_path","char_start":4493,"char_end":4553}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Pegasystems respects the copyrights of others, and we ask our users to do the same. If you believe that your copyrighted material is posted on any of the Online Services without your permission, please contact our Copyright Agent with the following information:","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Pegasystems%20respects%20the,with%20the%20following%20information%3A","structural_citation":"Terms of Service › “Procedure for Claims of Copyright Infringement”","citation_basis":"heading_path","char_start":4227,"char_end":4489}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Disqualify individuals from future participation in our training or certification programs, and/or terminate organizations from the Pega Partner Program.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Disqualify%20individuals%20from,the%20Pega%20Partner%20Program.","structural_citation":"Terms of Service › “Pega Academy”","citation_basis":"heading_path","char_start":25683,"char_end":25837}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Pegasystems Inc.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=Pegasystems%20Inc.","structural_citation":"Terms of Service › “Principal IP Counsel”","citation_basis":"heading_path","char_start":5329,"char_end":5345}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Our Copyright Agent can be reached at:","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Our%20Copyright%20Agent%20can%20be%20reached%20at%3A","structural_citation":"Terms of Service › “Procedure for Claims of Copyright Infringement”","citation_basis":"heading_path","char_start":5252,"char_end":5291}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" a statement by you declaring under penalty of perjury that (a) the above information in the notice is accurate, and (b) that you are the owner of the copyright interest involved or are authorized to act on behalf of that owner; and ","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20a%20statement%20by,that%20owner%3B%20and%20","structural_citation":"Terms of Service › “Procedure for Claims of Copyright Infringement”","citation_basis":"heading_path","char_start":4973,"char_end":5206}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" that violates any law, statute, ordinance, or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination, or false advertising);","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20that%20violates%20any,anti-discrimination%2C%20or%20false%20advertising)%3B","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":12846,"char_end":13052}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" that contains software viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20that%20contains%20software,hardware%20or%20telecommunications%20equipment.","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":13831,"char_end":14102}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" falsify, delete, or modify any copyright management information or other program markings or notice of Pegasystems’ proprietary rights, such as author attributions, legal notices, proprietary designations, or labels of the origin or source of software or other material contained in a file that is uploaded to the Online Services;","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20falsify%2C%20delete%2C%20or,to%20the%20Online%20Services%3B","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":16074,"char_end":16405}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" a description of the copyrighted work that you believe is infringed;","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20a%20description%20of,you%20believe%20is%20infringed%3B","structural_citation":"Terms of Service › “Procedure for Claims of Copyright Infringement”","citation_basis":"heading_path","char_start":4555,"char_end":4624}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" forge headers or otherwise manipulate identifiers in order to disguise the origin of any User-Provided Content transmitted in connection with the Online Services;","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20forge%20headers%20or,with%20the%20Online%20Services%3B","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":14395,"char_end":14558}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" attempt to gain unauthorized access to any portion or feature of the Online Services, to any other systems or networks connected to the Online Services, to any of our servers, or to any of the services offered on or through the Online Services, including, but not limited to, by hacking, password “mining”, or any other unauthorized means;","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20attempt%20to%20gain,any%20other%20unauthorized%20means%3B","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":15269,"char_end":15609}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" your physical or electronic signature.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20your%20physical%20or%20electronic%20signature.","structural_citation":"Terms of Service › “Procedure for Claims of Copyright Infringement”","citation_basis":"heading_path","char_start":5208,"char_end":5247}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" a description of the material on the Online Services that you believe to be infringing your copyrighted work and its location, with enough detail so that we are able to locate it on the Online Services;","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20a%20description%20of,on%20the%20Online%20Services%3B","structural_citation":"Terms of Service › “Procedure for Claims of Copyright Infringement”","citation_basis":"heading_path","char_start":4626,"char_end":4829}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You acknowledge and agree that service level agreements, warranties and security controls shall not apply to Pega GenAI or the use of any Generative AI. ","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20You%20acknowledge%20and,any%20Generative%20AI.%20","structural_citation":"Terms of Service › “Generative AI Services”","citation_basis":"heading_path","char_start":24581,"char_end":24735}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Note that there are legal consequences for filing a fraudulent or bad faith copyright take-down notice or counter-notice, so you should be sure that all of the information that you are attesting to is accurate before submitting it to our Copyright Agent.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Note%20that%20there,to%20our%20Copyright%20Agent.","structural_citation":"Terms of Service › “Telephone: +1 857-856-2234”","citation_basis":"heading_path","char_start":5444,"char_end":5699}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You acknowledge that Pegasystems has no duty or obligation to keep any Content on the Online Services accurate, current, or complete and agree that your reliance on any such Content is at your own risk. Although Pegasystems makes best efforts to maintain the accuracy of the Online Services, it does not represent or warrant that they are error-free.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20You%20acknowledge%20that,that%20they%20are%20error-free.","structural_citation":"Terms of Service › “Accuracy of Content”","citation_basis":"heading_path","char_start":5724,"char_end":6075}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Certain areas of the Online Services may contain formal and informal documentation relating to Pega's products, along with materials drafted by third parties. Any Pegasystems warranties as to its products' conformance with specifications and documentation that may be found in your software license agreement apply ONLY TO the documentation that is provided to you in conjunction with the product. In the event of a conflict between formal documentation found on the Online Services and formal documentation provided to you with your product, the latter shall prevail.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Certain%20areas%20of,the%20latter%20shall%20prevail.","structural_citation":"Terms of Service › “Documentation”","citation_basis":"heading_path","char_start":17054,"char_end":17623}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You acknowledge and agree that you cannot and will not attempt to hold us, our suppliers, affiliates, subsidiaries, joint ventures, third-party service providers, and our respective employees, contractors, agents, officers, and directors responsible for any liability, claims, or expenses arising from your failure to comply with this section.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20You%20acknowledge%20and,comply%20with%20this%20section.","structural_citation":"Terms of Service › “Registration and Passwords”","citation_basis":"heading_path","char_start":21053,"char_end":21397}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You acknowledge that Generative AI, including Pega GenAI, may produce odd, incorrect, inaccurate, or unintended results and such results may be offensive or discriminatory. You are responsible for their use of any results produced by a Generative AI, including Pega GenAI and a Pega Buddy. ","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20You%20acknowledge%20that,a%20Pega%20Buddy.%20","structural_citation":"Terms of Service › “Generative AI Services”","citation_basis":"heading_path","char_start":24288,"char_end":24579}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Online Services may contain links to third-party websites and applications for your convenience and information. Pega does not control those third-party websites and applications, and we do not endorse or make any representations about those third-party websites and applications. You acknowledge and agree that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of such websites and applications that are not under our control, and that you will not hold us responsible for any harm that may arise based on your access to or use of any linked website or application.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20The%20Online%20Services,linked%20website%20or%20application.","structural_citation":"§ 6 (LINKS TO OTHER WEBSITES AND ONLINE SERVICES)","citation_basis":"section_number","char_start":27301,"char_end":27924}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, OR USE, INCURRED BY YOU OR ANY THIRD PARTY, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE ACCESS TO, USE OF, OR INABILITY TO USE THE ONLINE SERVICES. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20UNDER%20NO%20CIRCUMSTANCES,POSSIBILITY%20OF%20SUCH%20DAMAGES.","structural_citation":"§ 8 (LIMITATION OF LIABILITY)","citation_basis":"section_number","char_start":29113,"char_end":29637}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You agree to defend, indemnify, and hold us, our suppliers, affiliates, subsidiaries, joint ventures, third-party service providers, and our respective employees, contractors, agents, officers, and directors harmless from any and all liability, claims, and expenses (including reasonable attorneys' fees) that arise out of or are related to your violation of these Terms of Use, your submission of any User-Provided Content, or your use of the Online Services, including the accuracy or completeness of any products, programs, and services received by you, or any data, information, service, report, analysis, or publication derived therefrom.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20You%20agree%20to,or%20publication%20derived%20therefrom.","structural_citation":"§ 9 (INDEMNIFICATION)","citation_basis":"section_number","char_start":29661,"char_end":30305}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" THE ONLINE SERVICES AND ALL INFORMATION AND CONTENT INCLUDED IN OR AVAILABLE THROUGH THE ONLINE SERVICES ARE PROVIDED \"AS IS\" AND \"AS AVAILABLE\" FOR YOUR USE. THE ONLINE SERVICES AND ALL INFORMATION AND CONTENT INCLUDED IN OR AVAILABLE THROUGH THE ONLINE SERVICES ARE PROVIDED WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. PEGASYSTEMS DOES NOT WARRANT THAT THE INFORMATION AND CONTENT INCLUDED IN OR AVAILABLE THROUGH THE ONLINE SERVICES ARE ACCURATE, CURRENT, COMPLETE, OR ERROR-FREE; THAT THE ONLINE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; THAT THE ONLINE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR THAT ANY REPORTED PROBLEMS MAY BE RESOLVED WITH THE USE OF ANY INFORMATION THAT PEGASYSTEMS PROVIDES THROUGH THE ONLINE SERVICES. YOUR USE OF THE ONLINE SERVICES IS AT YOUR SOLE RISK. BECAUSE SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, THESE EXCLUSIONS MAY NOT APPLY TO YOU.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20THE%20ONLINE%20SERVICES,NOT%20APPLY%20TO%20YOU.","structural_citation":"§ 7 (DISCLAIMER OF WARRANTIES)","citation_basis":"section_number","char_start":27957,"char_end":29081}},{"surface":"confidentiality","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" The Online Services may contain other proprietary notices and copyright information, the terms of which must be observed and followed.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20The%20Online%20Services,be%20observed%20and%20followed.","structural_citation":"Terms of Service › “Ownership of Intellectual Property”","citation_basis":"heading_path","char_start":4040,"char_end":4175}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" that infringes any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party or that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, or proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); or","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20that%20infringes%20any,under%20nondisclosure%20agreements)%3B%20or","structural_citation":"Terms of Service › “Prohibited Activities”","citation_basis":"heading_path","char_start":13425,"char_end":13829}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" By virtue of participation in certain areas of the Online Services, you may have access to information that is confidential to Pegasystems (\"Confidential Information\"). \"Confidential Information\" shall mean all confidential and proprietary information of Pega, including, but not limited to, all ideas, techniques, models, inventions, know-how, processes, software programs, source code, trade secrets, and works of authorship relating to our current, future, and proposed products and services; customer, employee, and supplier lists; and any and all Content (including User-Provided Content) published on the Online Services by Pegasystems or any user. As used herein, Confidential Information shall not include information that: (a) is or becomes a part of the public domain through no act or omission of a user; (b) was in a user's lawful possession prior to the disclosure and had not been obtained by the user either directly or indirectly from Pega; or (c) is lawfully disclosed to a user by a third party without restriction on disclosure.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20By%20virtue%20of,without%20restriction%20on%20disclosure.","structural_citation":"Terms of Service › “Confidentiality”","citation_basis":"heading_path","char_start":18169,"char_end":19217}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You shall ensure that the same degree of care is used to prevent the unauthorized use, dissemination, or publication of the Confidential Information as you use to protect your own confidential information of a like nature, but in no event shall the safeguards for protecting such Confidential Information be less than a reasonably prudent business would exercise under similar circumstances. You shall take prompt and appropriate action to prevent unauthorized use or disclosure of such Confidential Information.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20You%20shall%20ensure,of%20such%20Confidential%20Information.","structural_citation":"Terms of Service › “Confidentiality”","citation_basis":"heading_path","char_start":19824,"char_end":20337}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You agree that you will, at all times: (a) take all steps reasonably necessary to hold the Confidential Information in trust and confidence; (b) not use the Confidential Information in any manner or for any purpose not expressly permitted by these Terms of Use or a separate written agreement between you and Pegasystems; and (c) not disclose any such Confidential Information to any third party that is not a user without first obtaining Pegasystems’ express written consent on a case-by-case basis. You agree that these obligations and covenants are necessary and reasonable in order to protect Pega.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20You%20agree%20that,order%20to%20protect%20Pega.","structural_citation":"Terms of Service › “Confidentiality”","citation_basis":"heading_path","char_start":19219,"char_end":19822}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Online Services may permit or require you to register or obtain a password prior to permitting you to access certain portions of the Online Services. You acknowledge and agree that you are responsible for maintaining the confidentiality of your login ID and password, and are fully responsible for all activities that occur under your login ID or Account. Your password(s) are user-specific and may only be used by you. You agree to: (a) notify us immediately of any unauthorized use of your login ID, password, or Account, or any other breach of security involving access to the Online Services through your Account; and (b) log out of your Account at the end of each session.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20The%20Online%20Services,end%20of%20each%20session.","structural_citation":"Terms of Service › “Registration and Passwords”","citation_basis":"heading_path","char_start":20369,"char_end":21051}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Pega does not want to receive confidential, proprietary, or sensitive personal information from you through the Online Services. Please note that with the exception of submitted web-support requests and collaboration in Account-specific communities, any User-Provided Content you have submitted is NOT confidential. Always use caution when including any confidential, proprietary, or sensitive personally identifiable information through User-Provided Content that you submit, keeping in mind that Pega and in some instances other users of the Online Services will have access to your User-Provided Content.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Pega%20does%20not,to%20your%20User-Provided%20Content.","structural_citation":"Terms of Service › “User-Provided Content”","citation_basis":"heading_path","char_start":8875,"char_end":9483}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Ultimately, by leveraging Cybervadis, Pegasystems is positioned to enhance our security posture, strengthen risk management processes, and ensure the security and integrity of our operations.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20Ultimately%2C%20by%20leveraging,integrity%20of%20our%20operations.","structural_citation":"Privacy Policy › “Cybervadis”","citation_basis":"heading_path","char_start":13279,"char_end":13471}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" From Cambridge, Massachusetts and Dulles, Virginia in the US to Sydney, Australia and Bangalore, India, the Pega Cloud global service operation center teams provide around-the-clock and follow the sun vulnerability and security management for environments and managed systems.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20From%20Cambridge%2C%20Massachusetts,environments%20and%20managed%20systems.","structural_citation":"Privacy Policy › “Global service operation centers”","citation_basis":"heading_path","char_start":43507,"char_end":43784}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" **Inclusive of AWS Bedrock, GCP Vertex, and Azure OpenAI ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20**Inclusive%20of%20AWS,and%20Azure%20OpenAI%20","structural_citation":"Privacy Policy › “Pega Blueprint”","citation_basis":"heading_path","char_start":19451,"char_end":19509}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" **Inclusive of AWS Bedrock, GCP Vertex, and Azure OpenAI ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20**Inclusive%20of%20AWS,and%20Azure%20OpenAI%20","structural_citation":"Privacy Policy › “Pega Blueprint”","citation_basis":"heading_path","char_start":21747,"char_end":21805}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Cybervadis offers a comprehensive risk assessment based on various factors, including data security, infrastructure security, and regulatory compliance. Pegasystems utilizes these ratings to identify potential vulnerabilities within the supply chain and to take effective measures to mitigate associated risks.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20Cybervadis%20offers%20a,to%20mitigate%20associated%20risks.","structural_citation":"Privacy Policy › “Cybervadis”","citation_basis":"heading_path","char_start":12966,"char_end":13277}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Cybervadis is a platform for cybersecurity ratings designed to assess the cyber risk associated with a company’s third-party suppliers. At Pegasystems, a global technology company, Cybervadis is employed to evaluate the cybersecurity posture of our suppliers and partners. Through the assessment of cyber risk associated with our suppliers, Pegasystems can make well-informed decisions concerning the security and resilience of our supply chain.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20Cybervadis%20is%20a,of%20our%20supply%20chain.","structural_citation":"Privacy Policy › “Cybervadis”","citation_basis":"heading_path","char_start":12518,"char_end":12964}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" CyberGRX provides a cybersecurity platform designed to assist businesses in handling cyber risks related to third-party vendors. Pega leverages CyberGRX to streamline our vendor risk assessment process. With CyberGRX, Pega can assess the security posture of our third-party vendors, identify possible risks, and prioritize necessary mitigation measures.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20CyberGRX%20provides%20a,prioritize%20necessary%20mitigation%20measures.","structural_citation":"Privacy Policy › “CyberGRX”","citation_basis":"heading_path","char_start":11344,"char_end":11698}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You acknowledge that, as of the Effective Date of this agreement, Pega GenAI utilizes Microsoft’s Azure OpenAI Service. Client’s use of Pega GenAI shall comply with the terms of service from Microsoft (currently found at https://www.microsoft.com/licensing/terms/productoffering/MicrosoftAzure/MCA#ServiceSpecificTerms) and OpenAI (currently found at https://openai.com/policies/terms-of-use). In the future, Pegasystems may use additional Generative AI providers or may change third-party Generative AI providers. In either case, Pegasystems shall update the Subscription Documentation to indicate the new or updated Generative AI provider and the additional terms, if any, that may be applicable to Pega GenAI. Continued use of Pega GenAI shall serve as an acknowledgment from you to follow and be bound by such terms. ","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20You%20acknowledge%20that%2C,by%20such%20terms.%20","structural_citation":"Terms of Service › “Generative AI Services”","citation_basis":"heading_path","char_start":23051,"char_end":23873}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Other content you post, or any other type of personal information that you make available to other participants on these social platforms or applications, is not subject to this Terms of Use. Rather, such content is subject to the terms of use of those applications or platforms, and any additional guidelines and privacy information provided in relation to their use, as well as the process by which you can remove your content from such tools or get help to do so. Please refer to them to better understand yours, Pega’s, and other parties' rights and obligations with regard to such content.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Other%20content%20you,regard%20to%20such%20content.","structural_citation":"Terms of Service › “Social Media Features”","citation_basis":"heading_path","char_start":10015,"char_end":10610}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Cloud Computing Compliance Criteria Catalogue (C5) criteria catalogue specifies minimum requirements for secure cloud computing and is primarily intended for professional cloud providers, their auditors and customers.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20The%20Cloud%20Computing,their%20auditors%20and%20customers.","structural_citation":"Privacy Policy › “C5”","citation_basis":"heading_path","char_start":6534,"char_end":6756}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" *Assessment status applicable if Co-Browse is not used ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,is%20not%20used%20","structural_citation":"Privacy Policy › “Pega Blueprint”","citation_basis":"heading_path","char_start":8875,"char_end":8931}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Cyber Essentials is a UK Government-backed, industry-supported certification scheme introduced in the UK to help organizations demonstrate operational security against common cyber-attacks.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20Cyber%20Essentials%20is,security%20against%20common%20cyber-attacks.","structural_citation":"Privacy Policy › “Cyber Essentials”","citation_basis":"heading_path","char_start":9126,"char_end":9316}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Information System Security Management and Assessment Program (ISMAP) is a Japanese government program that assesses the security of cloud service providers (CSPs).","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20The%20Information%20System,cloud%20service%20providers%20(CSPs).","structural_citation":"Privacy Policy › “ISMAP”","citation_basis":"heading_path","char_start":21954,"char_end":22123}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Published by the International Organization for Standardization, ISO 22301 is designed to help organizations prevent, prepare for, respond to and recover from unexpected and disruptive incidents. To do so, the standard provides a practical framework for setting up and managing an effective business continuity management system (BCMS). ISO 22301 aims to safeguard an organization from a wide range of potential threats and disruptions. The scope of the certification is limited to the BCMS supporting Pega Cloud and includes the organizations, systems, people and facilities directly involved in the deployment, maintenance, and monitoring of critical Pega Cloud services.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20Published%20by%20the,critical%20Pega%20Cloud%20services.","structural_citation":"Privacy Policy › “ISO 22301”","citation_basis":"heading_path","char_start":23033,"char_end":23707}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Australian Prudential Regulation Authority (APRA) is Australia’s prudential regulator responsible for ensuring the safety, resilience, and stability of banks, insurers, and superannuation funds. APRA sets mandatory standards to strengthen financial institutions’ operational, information security, and risk-management capabilities. APRA issues prudential standards including the operational risk management standards of Prudential Standard 230 and the information security standards of Prudential Standard 234.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20The%20Australian%20Prudential,of%20Prudential%20Standard%20234.","structural_citation":"Privacy Policy › “APRA”","citation_basis":"heading_path","char_start":5285,"char_end":5800}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" STAR encompasses the key principles of transparency, rigorous auditing, and harmonization of standards outlined in the Cloud Controls Matrix (CCM). Publishing to the registry allows organizations to show current and potential customers their security and compliance posture, including the regulations, standards, and frameworks they adhere to. It ultimately reduces complexity and helps alleviate the need to fill out multiple customer questionnaires.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20STAR%20encompasses%20the,out%20multiple%20customer%20questionnaires.","structural_citation":"Privacy Policy › “CSA STAR”","citation_basis":"heading_path","char_start":7806,"char_end":8258}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Security, Trust, Assurance, and Risk (STAR) Registry is a publicly accessible registry that documents the security and privacy controls provided by popular cloud computing offerings.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20The%20Security%2C%20Trust%2C,popular%20cloud%20computing%20offerings.","structural_citation":"Privacy Policy › “CSA STAR”","citation_basis":"heading_path","char_start":7617,"char_end":7804}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" ISO 9001 is an international standard for quality management systems that applies to software services by focusing on how an organization plans, delivers, monitors, and improves its software-related processes. It emphasizes consistent service delivery, clear requirements management, risk-based thinking, customer satisfaction, and continual improvement across software development, maintenance, support, and project management.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20ISO%209001%20is,support%2C%20and%20project%20management.","structural_citation":"Privacy Policy › “ISO 9001”","citation_basis":"heading_path","char_start":29318,"char_end":29747}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The American Institute of Certified Public Accountants (AICPA) Service Organization Controls (SOC) reports give assurance over control environments as they relate to the retrieval, storage, processing, and transfer of data. The reports cover IT General controls and controls around availability, confidentiality and security of customer data. The SOC 2 reports cover controls around security, availability, and confidentiality of customer data.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20The%20American%20Institute,confidentiality%20of%20customer%20data.","structural_citation":"Privacy Policy › “SOC 2, Type 2”","citation_basis":"heading_path","char_start":32490,"char_end":32935}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Cyber Essentials Plus is a UK Government-backed, industry-supported certification scheme introduced in the UK to help organizations demonstrate operational security against common cyber-attacks. It builds upon the Cyber Essentials certification by incorporating independent verification of technical controls.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20Cyber%20Essentials%20Plus,verification%20of%20technical%20controls.","structural_citation":"Privacy Policy › “Cyber Essentials Plus”","citation_basis":"heading_path","char_start":10188,"char_end":10498}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" ISO 42001 is the first international standard for managing artificial intelligence (AI) responsibly. It provides a framework for establishing, implementing, maintaining, and continually improving an AI Management System (AIMS). It demonstrates commitment to ethical, transparent, and risk-aware AI practices.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20ISO%2042001%20is,and%20risk-aware%20AI%20practices.","structural_citation":"Privacy Policy › “ISO 42001”","citation_basis":"heading_path","char_start":28449,"char_end":28758}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" *Assessment status applicable if VoiceAI, digital messaging/web messaging, and Co-Browse are not used ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20","structural_citation":"Privacy Policy › “Pega Diagnostic Center”","citation_basis":"heading_path","char_start":9880,"char_end":9983}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" To learn more about the Data Privacy Framework program, and how we comply with the Data Privacy Framework, please visit our Privacy & Security page here . To view our Data Privacy Framework notice and to view our participation, please visit https://www.dataprivacyframework.gov/s/ ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20To%20learn%20more,please%20visit%20https%3A%2F%2Fwww.dataprivacyframework.gov%2Fs%2F%20","structural_citation":"Privacy Policy › “Data Privacy Framework”","citation_basis":"heading_path","char_start":40324,"char_end":40606}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Infosec Registered Assessors Program (IRAP) ensures entities can access high-quality security assessment services.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20The%20Infosec%20Registered,high-quality%20security%20assessment%20services.","structural_citation":"Privacy Policy › “IRAP”","citation_basis":"heading_path","char_start":20934,"char_end":21053}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" ISO 27017 is an international standard offering guidance on information security controls for cloud services. These controls supplement the guidance of ISO 27002 and are included in Pega Cloud’s ISO 27001 certification. It helps address cloud security challenges by advising on effective measures like provider responsibilities, information sharing, personnel security, and compliance.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20ISO%2027017%20is,personnel%20security%2C%20and%20compliance.","structural_citation":"Privacy Policy › “ISO 27017”","citation_basis":"heading_path","char_start":26131,"char_end":26517}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Esquema Nacional de Seguridad (ENS) is the Spanish National Security Framework. It is a set of security requirements and guidelines that are mandatory for all organizations that handle sensitive information on behalf of the Spanish government. The ENS is based on the principles of confidentiality, integrity, availability, and accountability. It is designed to protect sensitive information from unauthorized access, modification, or disclosure, and to ensure that it can be used only for authorized purposes.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20The%20Esquema%20Nacional,only%20for%20authorized%20purposes.","structural_citation":"Privacy Policy › “ENS”","citation_basis":"heading_path","char_start":14297,"char_end":14812}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Federal Risk and Authorization Management Program (FedRAMP) provides a standardized approach to security authorizations for Cloud Service Offerings","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20The%20Federal%20Risk,for%20Cloud%20Service%20Offerings","structural_citation":"Privacy Policy › “FedRAMP”","citation_basis":"heading_path","char_start":15642,"char_end":15794}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" *Digital Messaging, Co-Browse, and VoiceAI are not supported in Pega Cloud for Government ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20*Digital%20Messaging%2C%20Co-Browse%2C,Cloud%20for%20Government%20","structural_citation":"Privacy Policy › “Predictive Diagnostic Cloud”","citation_basis":"heading_path","char_start":20672,"char_end":20763}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Developed in collaboration with data protection professionals, the HITRUST CSF rationalizes relevant regulations and standards into a single overarching security and privacy framework. The HITRUST Risk-based, 2-year (r2) Validated Assessment is globally recognized as a high-level validation showing that an organization successfully manages cyber risk by meeting and exceeding industry-defined and accepted information security requirements. The HITRUST r2 Validated Assessment + Certification is considered the gold standard for information protection assurances because of the comprehensiveness of control requirements, depth of quality review, and consistency of oversight. Pega’s HITRUST Assessment + Certification covers all the HIPAA Compliance Factors including the HIPAA Breach Notification, HIPAA Privacy Rule, and the HIPAA Security Rule.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20Developed%20in%20collaboration,the%20HIPAA%20Security%20Rule.","structural_citation":"Privacy Policy › “HITRUST”","citation_basis":"heading_path","char_start":17852,"char_end":18702}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" In many cases Pega products have industry centric frameworks that will not be listed as a supported service but are considered included within the associated statement. For example, Pega Customer Service*, includes Pega Customer Service for Healthcare. ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20In%20many%20cases,Service%20for%20Healthcare.%20","structural_citation":"Privacy Policy › “Pega Blueprint”","citation_basis":"heading_path","char_start":34869,"char_end":35123}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" *Assessment status applicable if Co-Browse is not used ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,is%20not%20used%20","structural_citation":"Privacy Policy › “Pega Blueprint”","citation_basis":"heading_path","char_start":21689,"char_end":21745}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" *Assessment status applicable if VoiceAI, digital messaging/web messaging, and Co-Browse are not used ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20","structural_citation":"Privacy Policy › “Pega Blueprint”","citation_basis":"heading_path","char_start":34721,"char_end":34824}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Pega's security, privacy controls and policies allow clients to address a broad range of laws and regulations. Below are some examples:","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20Pega's%20security%2C%20privacy,Below%20are%20some%20examples%3A","structural_citation":"Privacy Policy › “Laws and regulations”","citation_basis":"heading_path","char_start":35265,"char_end":35401}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" *Assessment status applicable if VoiceAI, digital messaging/web messaging, and Co-Browse are not used ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20","structural_citation":"Privacy Policy › “Pega Blueprint”","citation_basis":"heading_path","char_start":33532,"char_end":33635}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"The effective date of the EU-U.S. DPF Principles, including the Supplemental Principles and Annex I of the Principles is July 10, 2023, which is the date of entry into force of the European Commission’s adequacy decision for the EU-U.S. DPF. The adequacy decision enables the transfer of EU personal data to participating organizations consistent with EU law.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=The%20effective%20date%20of,consistent%20with%20EU%20law.","structural_citation":"Privacy Policy › “Data Privacy Framework”","citation_basis":"heading_path","char_start":39391,"char_end":39750}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" *Assessment status applicable if Co-Browse is not used ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,is%20not%20used%20","structural_citation":"Privacy Policy › “Pega Blueprint”","citation_basis":"heading_path","char_start":7382,"char_end":7438}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" When evaluating the services listed under each compliance standard it should be noted that Pega relies on a common set of controls for the purposes of adherence. These common controls exist across the Pega Platform, the underlying infrastructure, and the operations, administration and management provided by Pega in Pega Cloud. Pega applications deployed within/on the Pega Platform inherit these controls which are attested to in the current scope","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20When%20evaluating%20the,in%20the%20current%20scope","structural_citation":"Privacy Policy › “Compliance certifications, attestations, and accessibility”","citation_basis":"heading_path","char_start":4501,"char_end":4951}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The American Institute of Certified Public Accountants (AICPA) Service Organization Controls (SOC) reports give assurance over control environments as they relate to the retrieval, storage, processing, and transfer of data. The reports cover IT General controls and controls around availability, confidentiality and security of customer data. The SOC 1 reports are primarily concerned with examining controls that are relevant for the financial reporting of customers","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20The%20American%20Institute,financial%20reporting%20of%20customers","structural_citation":"Privacy Policy › “SOC 1”","citation_basis":"heading_path","char_start":31165,"char_end":31633}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" *Assessment status applicable if VoiceAI, digital messaging/web messaging, and Co-Browse are not used ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20","structural_citation":"Privacy Policy › “Pega Diagnostic Center”","citation_basis":"heading_path","char_start":24547,"char_end":24650}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" This standard may be right for your organization if you need to demonstrate to stakeholders that your organization can rapidly overcome operational disruption to provide continued and effective service.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20This%20standard%20may,continued%20and%20effective%20service.","structural_citation":"Privacy Policy › “ISO 22301”","citation_basis":"heading_path","char_start":23709,"char_end":23912}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" TISAX is an assessment and exchange mechanism for the information security of enterprises and allows recognition of assessment results among the participants.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20TISAX%20is%20an,results%20among%20the%20participants.","structural_citation":"Privacy Policy › “TISAX”","citation_basis":"heading_path","char_start":33808,"char_end":33967}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" ISO/IEC 27001 is widely known, providing requirements for an information security management system (ISMS), though there are more than a dozen standards in the ISO/IEC 27000 family. Using them enables organizations of any kind to manage the security of assets such as financial information, intellectual property, employee details or information entrusted by third parties.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20ISO%2FIEC%2027001%20is,entrusted%20by%20third%20parties.","structural_citation":"Privacy Policy › “ISO 27001”","citation_basis":"heading_path","char_start":24831,"char_end":25205}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" C5","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20C5","structural_citation":"Privacy Policy › “Pega Blueprint”","citation_basis":"heading_path","char_start":6406,"char_end":6409}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Hébergeurs de Données de Santé (HDS) certification is required for entities such as cloud service providers that host the personal health data governed by French laws and collected for delivering preventive, diagnostic, and other health services. The HDS regulation was issued by ASIP SANTÉ which, under the French Ministry of Health, is responsible for promoting electronically based healthcare solutions in France.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20The%20H%C3%A9bergeurs%20de,healthcare%20solutions%20in%20France.","structural_citation":"Privacy Policy › “French HDS”","citation_basis":"heading_path","char_start":16594,"char_end":17015}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Effective as of July 17, 2023, eligible organizations in the United States that wish to self-certify their compliance pursuant to the UK Extension to the EU-U.S. DPF may do so; however, personal data cannot be received from the United Kingdom and Gibraltar in reliance on the UK Extension to the EU-U.S. DPF before the date that the adequacy regulations implementing the data bridge for the UK Extension to the EU-U.S. DPF enter into force. The data bridge will enable the transfer of UK and Gibraltar personal data to participating organizations consistent with UK law","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20Effective%20as%20of,consistent%20with%20UK%20law","structural_citation":"Privacy Policy › “Data Privacy Framework”","citation_basis":"heading_path","char_start":39752,"char_end":40322}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" *Assessment status applicable if Co-Browse is not used ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,is%20not%20used%20","structural_citation":"Privacy Policy › “Pega Blueprint”","citation_basis":"heading_path","char_start":6307,"char_end":6363}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" *Assessment status applicable if VoiceAI, digital messaging/web messaging, and Co-Browse are not used ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20","structural_citation":"Privacy Policy › “Pega Diagnostic Center”","citation_basis":"heading_path","char_start":11062,"char_end":11165}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" *Assessment status applicable if VoiceAI, digital messaging/web messaging, and Co-Browse are not used ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20","structural_citation":"Privacy Policy › “Pega Blueprint”","citation_basis":"heading_path","char_start":22749,"char_end":22852}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" *Assessment status applicable if VoiceAI and Co-Browse are not used ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20","structural_citation":"Privacy Policy › “Pega Diagnostic Center”","citation_basis":"heading_path","char_start":17606,"char_end":17675}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" If you want to process sensitive information from your customers or evaluate the information security of your own suppliers, TISAX supports you in reducing efforts.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20If%20you%20want,you%20in%20reducing%20efforts.","structural_citation":"Privacy Policy › “TISAX”","citation_basis":"heading_path","char_start":33969,"char_end":34134}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" *Assessment status applicable if VoiceAI, digital messaging/web messaging, and Co-Browse are not used ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20","structural_citation":"Privacy Policy › “Pega Blueprint”","citation_basis":"heading_path","char_start":19346,"char_end":19449}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Defense Information Systems Agency (DISA) published the Department of Defense Cloud Computing Security Requirements Guide (DoD CC SRG) that outlines the security model and requirements by which DoD will leverage cloud computing along with the security controls and requirements necessary for using cloud-based solutions. IL4 information covers controlled unclassified information (CUI), non-CUI information, non-critical mission information, and non-national security systems.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20The%20Defense%20Information,and%20non-national%20security%20systems.","structural_citation":"Privacy Policy › “IL4”","citation_basis":"heading_path","char_start":19678,"char_end":20159}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Pega maintains a set of documents and white papers that allow our clients to better understand our overall security posture from software development through service/delivery.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20Pega%20maintains%20a,software%20development%20through%20service%2Fdelivery.","structural_citation":"Privacy Policy › “Supporting security documents”","citation_basis":"heading_path","char_start":3098,"char_end":3274}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" *Assessment status applicable if VoiceAI, digital messaging/web messaging, and Co-Browse are not used ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20","structural_citation":"Privacy Policy › “Pega Blueprint”","citation_basis":"heading_path","char_start":32206,"char_end":32309}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The EU-U.S. Data Privacy Framework (UK Extension to the EU-U.S. DPF), and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) were respectively developed in furtherance of transatlantic commerce by the U.S. Department of Commerce and the European Commission, the UK Government, and the Swiss Federal Administration to provide U.S. organizations with reliable mechanisms for personal data transfers to the United States from the European Union / European Economic Area, the United Kingdom (and Gibraltar), and Switzerland while ensuring data protection that is consistent with EU, UK, and Swiss law.","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20The%20EU-U.S.%20Data,UK%2C%20and%20Swiss%20law.","structural_citation":"Privacy Policy › “Data Privacy Framework”","citation_basis":"heading_path","char_start":38784,"char_end":39386}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" *Assessment status applicable if Co-Browse is not used ","caution":null,"provenance":{"source_url":"https://www.pega.com/trust","snapshot_sha256":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31","wayback_url":null,"deep_link":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,is%20not%20used%20","structural_citation":"Privacy Policy › “Pega Blueprint”","citation_basis":"heading_path","char_start":28212,"char_end":28268}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" You acknowledge that certain reports and certifications provided by Pegasystems may not be applicable to Pega GenAI. For a listing of available reports and certifications applicable to Pega GenAI, please refer to the detail provided in the Pegasystems Trust Center (www.pega.com/trust). ","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20You%20acknowledge%20that,Trust%20Center%20(www.pega.com%2Ftrust).%20","structural_citation":"Terms of Service › “Generative AI Services”","citation_basis":"heading_path","char_start":22463,"char_end":22751}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You agree that all matters relating to your access to, and use of, the Online Services shall be governed by U.S. federal law and the laws of the Commonwealth of Massachusetts without reference to conflict of laws principles. All disputes arising under, out of, or in any way connected with these Terms of Use or your use of the Online Services shall be litigated in the courts in the Commonwealth of Massachusetts, and you hereby submit to the personal jurisdiction of said courts and consent to the service of process, pleadings, and notices in connection with any and all actions initiated in said courts. You and Pega agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any such action or proceeding, and that a final judgment in any such action or proceeding shall be conclusive and binding and may be enforced in any other jurisdictions. If you are a consumer based in the European Union, this preceding provision does not apply and you may make a claim in the courts of the country where you reside.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20You%20agree%20that,country%20where%20you%20reside.","structural_citation":"Terms of Service › “Choice of Law and Jurisdiction”","citation_basis":"heading_path","char_start":30362,"char_end":31407}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" These Terms of Use constitute the entire agreement between you and us with respect to the subject matter contained herein and supersede all previous agreements, statements and understandings from or between you and us regarding the subject matter contained herein.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20These%20Terms%20of,subject%20matter%20contained%20herein.","structural_citation":"Terms of Service › “Entire Agreement”","citation_basis":"heading_path","char_start":33452,"char_end":33717}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You agree that Pegasystems may provide any notice or communication to you required or permitted under these Terms of Use to any contact information you have provided to Pega, including, but not limited to, a mailing address or e-mail address.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20You%20agree%20that,address%20or%20e-mail%20address.","structural_citation":"Terms of Service › “Notices or Communication”","citation_basis":"heading_path","char_start":31949,"char_end":32192}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You agree that you may not assign these Terms of Use or any interest herein including, but not limited to, by sublicensing or delegating any obligation hereunder, without the prior written consent of Pegasystems.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20You%20agree%20that,written%20consent%20of%20Pegasystems.","structural_citation":"Terms of Service › “Assignment”","citation_basis":"heading_path","char_start":33217,"char_end":33430}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Any waiver by us of a breach of any provision of these Terms of Use shall not operate as or be construed to be a waiver of any other breach of such provision or of any breach of any other provision of these Terms of Use. Any such waiver must be in writing. Failure by us to insist upon strict adherence to any term of these Terms of Use on one or more occasions shall not be considered a waiver or deprive us of the right to insist upon strict adherence to that term or any other term of these Terms of Use in the future.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20Any%20waiver%20by,Use%20in%20the%20future.","structural_citation":"Terms of Service › “Waiver”","citation_basis":"heading_path","char_start":32679,"char_end":33201}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We reserve the right to modify these Terms of Use, in whole or in part, in our own discretion at any time. Such modifications shall be effective immediately upon the linking of modified Terms of Use to the Online Services, and if you possess an Account, by communicating the modifications to you by sending them to the contact information that you have provided to us. You agree to comply with, and be bound by, any such modifications either (a) by continuing to use or access the Online Services after modified Terms of Use are posted to the Online Services or (b) if you possess an Account, by not requesting to terminate your Account within seven (7) days after being sent a notice of modifications as described above.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20We%20reserve%20the,modifications%20as%20described%20above.","structural_citation":"§ 1 (CHANGES TO THESE TERMS OF USE)","citation_basis":"section_number","char_start":1604,"char_end":2326}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You acknowledge that any breach or threatened breach of these Terms of Use will result in irreparable harm for which damages would not be an adequate remedy, and therefore that we are entitled to seek immediate equitable relief, including injunctive relief, in addition to our rights and remedies otherwise available at law. If we seek any equitable remedies, we shall not be precluded or prevented from seeking remedies at law, nor shall we be deemed to have made an election of remedies.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20You%20acknowledge%20that,an%20election%20of%20remedies.","structural_citation":"Terms of Service › “Equitable Relief”","citation_basis":"heading_path","char_start":31429,"char_end":31919}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" If any provision of these Terms of Use is held unenforceable or invalid under any applicable law or is so held by an applicable court decision, such unenforceability or invalidity will not render these Terms of Use unenforceable or invalid as a whole, and such provision will be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law or the applicable court decisions.","caution":null,"provenance":{"source_url":"https://www.pega.com/terms","snapshot_sha256":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3","wayback_url":null,"deep_link":"https://www.pega.com/terms#:~:text=%20If%20any%20provision,the%20applicable%20court%20decisions.","structural_citation":"Terms of Service › “Severability”","citation_basis":"heading_path","char_start":32210,"char_end":32667}}],"disclaimer":"Informational only, not legal advice. Every finding is a verbatim quote from a fully-read, gate-verified document; verify via snapshot_sha256 + wayback_url. Partially-verified platforms show findings only from their verified document(s).","benchmark":{"disclaimer":"Automated assessment against a published rubric — not legal advice.","bands":[{"lens":"creator","band":"strong","lens_bandable":true,"unbandable_reason":null,"dealbreakers":[],"criterion_breakdown":{"training_use":{"silent":false,"finding_ids":["248f97fc-20fb-448f-a23e-b608ef528070"]},"commercial_use":{"silent":false,"finding_ids":["303d6313-ee1e-4313-8849-1e639c921691","3233f5a1-ca9a-456b-9c48-a03d75459216","77d24a67-ca32-44de-be9d-d9c831d0cd01","7faa6b87-a0ac-4c04-a5c2-6246cf78ce12","8f1dfa31-d79d-4734-b21c-9f8c7e553a3e","ff7590c7-96ea-4032-8ff6-4716f5823a3d"]},"data_retention":{"silent":true,"finding_ids":[]},"confidentiality":{"silent":false,"finding_ids":["039af150-8f2d-4c0b-a556-7854d51dbe63","7d233780-bad4-4b5b-bc63-6cb71caeb62c","ac078396-2d90-4c62-8b85-3aeb99941192","b998b05b-069d-4a7d-b293-5dfa628d4304","d4412e7b-5c21-4859-b74e-2a43df212d6e","ed04126d-84ac-4905-b69d-741a1615fe79","f8fafdd5-e0a8-4060-b911-fa6b3699ae28"]},"output_ownership":{"silent":false,"finding_ids":["e1c00312-793e-4bf6-949c-fb5c2ec38eec"]},"privacy_data_use":{"silent":false,"finding_ids":["01763304-1c29-412e-8173-346077257e8d","12433110-ea7a-45d8-84dc-92d99291ebc9","22c15f87-4eaf-4f81-b409-60df9a3d519d","2eb79afb-7b87-46c2-977f-af06962bdc2a","471ffddc-ee46-4954-8d0f-0b94d889d0b5","4fc66e00-8936-4bb5-aaad-68251846df0f","665c0306-35cc-46fc-8986-851d83f2419d","69426d63-a426-4ba1-8e91-99f57a9c756d","6d902b5d-e19d-4790-9c7a-7feb55204aca","6fc7e784-7101-4b6d-af2a-e1ac29ef1108","76b25e4b-3473-47e0-b972-2aa73c1b2625","c6fd17f6-3b35-4bf8-9be2-5cd297c507f8","ca994f87-97a8-4659-ae0c-de90e9a06195","d603fb7e-2106-4e23-beec-a7a581598ea3","e073dc03-d52a-4d7b-bf69-1ee70ff36b39","fdf64cb0-4e06-4381-83c0-da8c1c8a6150","fe0e8c04-ad99-41d2-abc8-47ac30e8b14d"]},"prompt_ownership":{"silent":false,"finding_ids":["8158d876-1811-4774-8bc1-2cdf6244b85f","a341a97a-08cb-4fd9-9bf2-aa934b0b236e"]},"tier_differences":{"silent":false,"finding_ids":["e8499877-3e03-4a7b-9e58-97af39f95282"]},"indemnity_liability":{"silent":false,"finding_ids":["3e519490-d82d-40e7-b738-99d7758b7dd5","558e417f-6b4a-44ad-889d-eb6b78a3d151","64067684-827f-4838-8894-fdb67439488e","88fad5b8-c114-44be-b400-b4a2fd14ae3c","a3c757e1-ed2d-4312-b8cd-892b5113ddcf","af8ed865-ce53-43fc-b57a-db01ab6d46d9","b21cecbc-c1f4-46fa-bbd1-3f15fa35cca4","c474f84e-31b9-47aa-8f56-37b345bdeb0a","deda91c6-b1ca-4c68-992d-565fa1f61823"]},"moderation_enforcement":{"silent":false,"finding_ids":["01b89d66-a518-44c4-9499-0924ad45e8ca","037067b0-9634-484d-975d-39057a9dee71","05947055-7f05-47a9-b9f5-2b18c8429cee","0b49ce3f-1939-4fe1-9e8a-a76fe9419726","1a32f5a7-1c12-4df6-a907-ddb015ed4eda","259baa1b-39f8-4af4-a179-9dce7bb91b28","2b6e57ea-826a-48f3-b992-628979ca492e","31179cc5-1a59-4133-806a-9dc34e97624f","3156eff2-1b67-42d3-8ab2-c208c2a6d4b0","37b4f95d-f05d-4e9a-a847-40655f8a2315","48e4519a-557e-4456-8327-5ef0d8ee0db5","54443490-6bf6-44ba-b7ce-eb9405b66d67","58747353-df23-4ac4-96a7-f685cb32022f","5901467b-8d00-4e64-a916-5d763a0f209f","66b673de-d51b-429d-854e-af722fe024b4","6bbea037-e778-4a1a-925a-7c4fd951c81b","7ee9613d-5e69-4d3d-8c11-fa8d5a54d1c7","9203f5f6-f21b-4c38-a000-c5d91fdd5f30","93bfd89b-75c2-45e6-85c2-d3eb5b0f9090","a2b4a4eb-0f96-4c57-b545-abd70fdf03c7","a9bce8d3-6260-4947-b66f-39b1dfb98843","aa74b331-c8a3-427d-8437-4ef345c5eea5","aaceb603-edac-4289-bf00-fa891d619920","bcae3899-3197-45b4-9e9a-f8b167a3d164","bee6b476-1c18-437e-9600-37c5fa10f499","c03fc88e-8e99-4b95-b28e-f99453a5e387","c50051c6-29d4-4651-92ee-d1703dadf5b7","cf7a7dbd-2164-41df-9663-0c7305516852","d008078a-1ce3-427e-abdf-82a9675865b8","d31e72b1-401e-4c22-a310-16822485f047","d442cfa2-0fc9-45b9-a604-237b09d8f570","d5ea27b3-ace7-44c6-b128-8141ae0a1dd2","d68aee5a-764b-4b88-a595-c86ae3fa16a9","d6d0ac98-13ff-42c9-81f2-28c67104d016","ddf4eb01-923c-4cf0-ac55-6c49e52a7110","e6e31b77-fac4-4d11-9f57-b481e3caf508","ebf59f6a-f005-40ef-9662-7f078be41885","eeefa9a3-7ed4-4660-bf06-0eb08e3cf086","f190f895-262f-4a3a-9710-f19ec157f617","f422705b-0d16-45d3-bef2-8cd36b123e5e","faf70728-dfdb-454a-bfb2-cc4ccc59e414"]}},"rubric_version":"v1.0","computed_at":"2026-06-10T18:24:00.485+00:00"},{"lens":"enterprise","band":"adequate","lens_bandable":true,"unbandable_reason":null,"dealbreakers":[],"criterion_breakdown":{"training_use":{"silent":false,"finding_ids":["248f97fc-20fb-448f-a23e-b608ef528070"]},"data_retention":{"silent":true,"finding_ids":[]},"confidentiality":{"silent":false,"finding_ids":["039af150-8f2d-4c0b-a556-7854d51dbe63","7d233780-bad4-4b5b-bc63-6cb71caeb62c","ac078396-2d90-4c62-8b85-3aeb99941192","b998b05b-069d-4a7d-b293-5dfa628d4304","d4412e7b-5c21-4859-b74e-2a43df212d6e","ed04126d-84ac-4905-b69d-741a1615fe79","f8fafdd5-e0a8-4060-b911-fa6b3699ae28"]},"privacy_data_use":{"silent":false,"finding_ids":["01763304-1c29-412e-8173-346077257e8d","12433110-ea7a-45d8-84dc-92d99291ebc9","22c15f87-4eaf-4f81-b409-60df9a3d519d","2eb79afb-7b87-46c2-977f-af06962bdc2a","471ffddc-ee46-4954-8d0f-0b94d889d0b5","4fc66e00-8936-4bb5-aaad-68251846df0f","665c0306-35cc-46fc-8986-851d83f2419d","69426d63-a426-4ba1-8e91-99f57a9c756d","6d902b5d-e19d-4790-9c7a-7feb55204aca","6fc7e784-7101-4b6d-af2a-e1ac29ef1108","76b25e4b-3473-47e0-b972-2aa73c1b2625","c6fd17f6-3b35-4bf8-9be2-5cd297c507f8","ca994f87-97a8-4659-ae0c-de90e9a06195","d603fb7e-2106-4e23-beec-a7a581598ea3","e073dc03-d52a-4d7b-bf69-1ee70ff36b39","fdf64cb0-4e06-4381-83c0-da8c1c8a6150","fe0e8c04-ad99-41d2-abc8-47ac30e8b14d"]},"tier_differences":{"silent":false,"finding_ids":["e8499877-3e03-4a7b-9e58-97af39f95282"]},"indemnity_liability":{"silent":false,"finding_ids":["3e519490-d82d-40e7-b738-99d7758b7dd5","558e417f-6b4a-44ad-889d-eb6b78a3d151","64067684-827f-4838-8894-fdb67439488e","88fad5b8-c114-44be-b400-b4a2fd14ae3c","a3c757e1-ed2d-4312-b8cd-892b5113ddcf","af8ed865-ce53-43fc-b57a-db01ab6d46d9","b21cecbc-c1f4-46fa-bbd1-3f15fa35cca4","c474f84e-31b9-47aa-8f56-37b345bdeb0a","deda91c6-b1ca-4c68-992d-565fa1f61823"]},"governing_law_disputes":{"silent":false,"finding_ids":["33799e02-8f7b-4d8a-a5e1-6d4a851b334c","5a797cdd-8318-4d9c-ae1a-3aa47b568f0a","6b1bc0a3-d900-409c-b9e2-fdd61545834f","6bd39a61-5cdf-4e1e-b151-285c286d616d","a5a0fdfe-05bf-4f0a-9eb9-e92d1f67a17d","ad07f911-4b42-40ea-8c40-9ac4502ca4fd","ee14deaf-d46f-4e2c-86e3-5347e62e8ade","fa75d92e-c8c0-4438-82c3-1b0fc6f714d6"]},"moderation_enforcement":{"silent":false,"finding_ids":["01b89d66-a518-44c4-9499-0924ad45e8ca","037067b0-9634-484d-975d-39057a9dee71","05947055-7f05-47a9-b9f5-2b18c8429cee","0b49ce3f-1939-4fe1-9e8a-a76fe9419726","1a32f5a7-1c12-4df6-a907-ddb015ed4eda","259baa1b-39f8-4af4-a179-9dce7bb91b28","2b6e57ea-826a-48f3-b992-628979ca492e","31179cc5-1a59-4133-806a-9dc34e97624f","3156eff2-1b67-42d3-8ab2-c208c2a6d4b0","37b4f95d-f05d-4e9a-a847-40655f8a2315","48e4519a-557e-4456-8327-5ef0d8ee0db5","54443490-6bf6-44ba-b7ce-eb9405b66d67","58747353-df23-4ac4-96a7-f685cb32022f","5901467b-8d00-4e64-a916-5d763a0f209f","66b673de-d51b-429d-854e-af722fe024b4","6bbea037-e778-4a1a-925a-7c4fd951c81b","7ee9613d-5e69-4d3d-8c11-fa8d5a54d1c7","9203f5f6-f21b-4c38-a000-c5d91fdd5f30","93bfd89b-75c2-45e6-85c2-d3eb5b0f9090","a2b4a4eb-0f96-4c57-b545-abd70fdf03c7","a9bce8d3-6260-4947-b66f-39b1dfb98843","aa74b331-c8a3-427d-8437-4ef345c5eea5","aaceb603-edac-4289-bf00-fa891d619920","bcae3899-3197-45b4-9e9a-f8b167a3d164","bee6b476-1c18-437e-9600-37c5fa10f499","c03fc88e-8e99-4b95-b28e-f99453a5e387","c50051c6-29d4-4651-92ee-d1703dadf5b7","cf7a7dbd-2164-41df-9663-0c7305516852","d008078a-1ce3-427e-abdf-82a9675865b8","d31e72b1-401e-4c22-a310-16822485f047","d442cfa2-0fc9-45b9-a604-237b09d8f570","d5ea27b3-ace7-44c6-b128-8141ae0a1dd2","d68aee5a-764b-4b88-a595-c86ae3fa16a9","d6d0ac98-13ff-42c9-81f2-28c67104d016","ddf4eb01-923c-4cf0-ac55-6c49e52a7110","e6e31b77-fac4-4d11-9f57-b481e3caf508","ebf59f6a-f005-40ef-9662-7f078be41885","eeefa9a3-7ed4-4660-bf06-0eb08e3cf086","f190f895-262f-4a3a-9710-f19ec157f617","f422705b-0d16-45d3-bef2-8cd36b123e5e","faf70728-dfdb-454a-bfb2-cc4ccc59e414"]},"audit_rights_dpa_residency":{"silent":false,"finding_ids":["07ce35e5-5e04-4e28-b805-fcfe86ad27cf","09f8c821-5dde-46a6-8f67-abb67c957454","1696e5b9-c1fe-45e6-bf57-9f853a015efe","1ccdc963-2caa-4cda-ac5d-c2a3369c1a1d","22c6a213-ae3b-4442-9fef-bb2431ec4afd","26c786d7-27d6-4dc5-ad62-43cb085431fa","2b8bdb4c-8f4f-4430-b728-6c7da1ee7bbb","2e697c85-debe-41b6-987a-2bfcb861d698","30789b14-5142-4079-a6eb-963574aaca41","36d9941d-7cdf-420d-81ce-71420b416db3","39778468-6361-4bf3-9803-36b1c789299a","3d5b029e-38a7-4072-ae8d-569f4b780761","4211416b-03af-4ea9-9b6e-2f1b990b5ecd","49c609f0-f201-462b-b4c6-5550ceca1b6a","501270b7-7559-4c81-b7f4-e83966e54d40","5357c264-3572-4f6a-a046-6dce0712dc14","549aa270-8ae4-4e11-a9dd-0821bf73f493","57273a3b-7be4-449a-8923-42799306c947","58b2d7af-175b-4b76-af76-6e286882df59","597e9630-e783-44df-9e4c-a7ce3db0404b","5bb79c4e-cb05-4abe-8057-59a7f2108067","5d2a02ae-9f25-4d0a-9519-749cae842b45","5f838aa3-9d39-40df-984d-0d1fb1c9ed0b","6770cb85-8315-4259-9afb-059c5ccfbf73","67b17bcc-9731-4f42-a136-24f5990966e3","6fc97fb0-1ad7-46e5-bc75-6b421cb2a628","7e4a82e2-9685-4781-b5d4-346ba98233aa","7ee2ddfe-b7af-4ef5-912d-62be730e5f18","9c59a712-9265-45ad-8174-4101f86a0777","9f541c06-de59-4328-9384-1f076099830e","a03df1e5-2cec-404d-9e31-8242f6437ddb","a12f5761-a14d-4427-8bf0-6092222eb39d","a3df4e33-1543-4721-9119-0b0c08b8a866","aa5b22da-47d1-4eb5-88bc-19173d6ebfe5","b81dfd9b-c742-44dc-96d7-3cb70e216bfe","bd725538-d916-4b6a-b0d8-109d454e8f2f","c7695325-d583-464d-836f-5e428e1650c3","c784f5a9-5c62-47ba-a1be-25d07ab549c6","cc6c038c-ec31-474e-8cbb-f84c9b8cba4d","d3ad42b0-2723-45c3-bb8f-cd0757430b21","d51d4996-60ef-4282-8688-166fce640849","e2110a0d-2463-414d-ac13-c30cf5864680","eacd0c4d-a66e-449d-9953-39275b46ca2b","efc03517-1038-4f79-9125-25ea8075f522","effd85d7-8c5f-45d2-ac60-dd1f24709595","f594e806-ad08-4e2a-b2bb-35ce5aeca2eb","f7554378-116e-42d8-b604-0eb816bb14de","f921797f-cc77-4cd0-a7ad-c59a4f98506d"]},"subprocessors_data_sharing":{"silent":false,"finding_ids":["0e8a3e51-831d-4bb9-89bc-d862e30294b8","233e7880-cc9e-42b7-b773-fd8631600f93","2ffc75c5-c6bc-4c87-a51b-0e1de7ff96fe","76a9be40-16e3-4b46-a01b-9f4e2989d11f","7958cdc0-e074-4c45-ab3d-6e9630513d80","92c22ad1-cf01-4623-b70d-444c3d6c15cd","ac410f6f-20c2-4e9a-b68c-163145eba84e","ea968911-9a3b-4da3-a31c-a4d1252feea4","ec95a51b-369e-4253-9369-00e445d28e50"]}},"rubric_version":"v1.0","computed_at":"2026-06-10T18:24:00.545+00:00"}]},"@jsonld":{"@context":"https://schema.org","@type":"Dataset","name":"Pega — AI policy risk findings","description":"Verified, cited policy findings for Pega across 13 risk surfaces.","url":"https://airinetwork.com/platform/pega","creator":{"@type":"Organization","name":"AIRIN","url":"https://airinetwork.com"},"isAccessibleForFree":true,"license":"https://airinetwork.com/terms","additionalProperty":[{"@type":"PropertyValue","name":"verification","value":"fully_verified"}],"variableMeasured":[{"@type":"PropertyValue","name":"prompt_ownership","value":"unknown","description":" All text, graphics, user interfaces, visual interfaces, photographs, videos, trademarks, logos, sounds, music, artwork, and computer code (collectively, “Content”), including, but not limited to, the design, structure, selection, coordination, expression, and arrangement of other Content, which is contained on the Online Services is owned, controlled, or licensed by or to Pegasystems, and is protected by trade dress, copyright, patent, and trademark laws, and various other intellectual property rights and unfair competition laws. By granting you access to and use of the Online Services, Pegasystems does not transfer any ownership rights in any Content found on the Online Services, and by furnishing information and materials through the Online Services, Pegasystems does not grant any licenses to any copyrights, patents, or any other intellectual property rights.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Ownership of Intellectual Property”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20All%20text%2C%20graphics%2C,other%20intellectual%20property%20rights."}]},{"@type":"PropertyValue","name":"prompt_ownership","value":"unknown","description":" You understand that all information, data, or other materials that you or another user provide in connection with the Online Services or otherwise communicate to us, including, but not limited to, content you provide using our e-mail services, social groups, forums, communities, calendars, and other messaging or other functions designed to enable you to post information to the Online Services or to communicate with others through the Online Services (\"User-Provided Content\"), is the sole responsibility of the person from whom such User-Provided Content originated. This means that you, and not us, are responsible for all User-Provided Content that you publish, post, upload, distribute, disseminate, or otherwise make available in connection with the Online Services. We do not control, monitor, or endorse User-Provided Content and, as such, do not guarantee the accuracy, integrity, or quality of any User-Provided Content. You understand that by using the Online Services, you may be exposed to User-Provided Content that is offensive, indecent, or objectionable. Under no circumstances will we be liable in any way for any User-Provided Content, including, but not limited to, for any errors or omissions in any User-Provided Content, or for any loss or damage of any kind incurred as a result of the publication or use of any User-Provided Content published, posted, uploaded, distributed, disseminated, or otherwise made available in connection with the Online Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “User-Provided Content”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20You%20understand%20that,with%20the%20Online%20Services."}]},{"@type":"PropertyValue","name":"output_ownership","value":"unknown","description":" Pegasystems and its third-party providers own all right, title and interest to Pega GenAI and any Pega Buddy ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Generative AI Services”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Pegasystems%20and%20its,any%20Pega%20Buddy%20"}]},{"@type":"PropertyValue","name":"training_use","value":"unknown","description":" By submitting any User-Provided Content to Pegasystems (other than technical support requests and private account-specific community collaboration), you grant (or warrant that the owner of such rights has expressly granted) Pega a perpetual, royalty-free, irrevocable, nonexclusive right and license to use, reproduce, display, perform, modify, adapt, publish, transmit, create derivative works from, or distribute (or have distributed) such User-Provided Content in any form, medium, or technology now known or later developed without compensation to you, subject to our Privacy Statement. You represent and warrant that: (a) all \"moral rights\" that you may have in such User-Provided Content have been voluntarily waived by you and that Pegasystems is free to use any ideas, concepts, know-how, or techniques that you submit to us for any purpose, other than using Blueprint Inputs for any purpose not permitted in the Blueprint Terms; and (b) all User-Provided Content that you submit is accurate, does not violate these Terms of Use, and will not cause injury to any person or entity. You also represent and warrant that you own or otherwise control all rights in and to any such User-Provided Content, and that our publication or use of your User-Provided Content will not infringe or violate the rights of any third party.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Grant of License”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20By%20submitting%20any,of%20any%20third%20party."}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" Except as expressly provided in these Terms of Use, no part of the Online Services and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way (including “mirroring”) to any other computer, server, website, or other medium for publication or distribution or for any commercial enterprise, without Pegasystems’ express prior written consent. Notwithstanding the foregoing, you may view, use, download, and print selected portions of the Online Services solely for your own personal, noncommercial, informational use; provided that you do not republish such Content and that you keep intact all copyright, trademark, service mark, attribution, patent, and other proprietary notices.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Ownership of Intellectual Property”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Except%20as%20expressly,and%20other%20proprietary%20notices."}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" Any materials uploaded to the Online Services may be subject to posted limitations on usage, reproduction, and/or dissemination; you are responsible for adhering to such limitations if you wish to use, reproduce, or disseminate the materials.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Any%20materials%20uploaded,or%20disseminate%20the%20materials."}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" containing a solicitation of funds, a promotion, an advertisement, a solicitation to purchase goods or services, a solicitation of other users to use, join, or become a member of any commercial service or other organization, or any other commercial matter, unless the Online Service at issue specifically allows such User-Provided Content;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20containing%20a%20solicitation,allows%20such%20User-Provided%20Content%3B"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" If designated in an applicable Schedule or other valid agreement between you and Pega, Pega will provide you with a license to use Pega GenAI for use with a Pega Buddy within the Scope of Use of such Schedule or agreement. Your use of Pega GenAI shall be in accordance with the Subscription Documentation and Acceptable Use Policy, this section and the applicable Schedule. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Generative AI Services”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20If%20designated%20in,the%20applicable%20Schedule.%20"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" The Online Services may allow you, in certain areas, to download the software products of Pegasystems provided that you have entered into a separate software license agreement, online or otherwise, under which you have been granted a license to such software products by Pegasystems. Your license and use of, and rights and responsibilities for, any software downloaded through the Online Services will be governed by the terms and conditions of such separate agreement and not by these Terms of Use.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Software Downloads”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20The%20Online%20Services,these%20Terms%20of%20Use."}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" Information that Pegasystems publishes on the Online Services may contain references to Pegasystems products, programs, and services that are not advertised or offered in your country. You acknowledge and agree that such references do not imply that Pega intends to offer such products, programs, or services in your country. Consult your local Pegasystems business contact for information regarding the products, programs, and services that are available to you.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Accuracy of Content”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Information%20that%20Pegasystems,are%20available%20to%20you."}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “PCI/DSS”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20The%20Payment%20Card,maintain%20a%20secure%20environment."}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Manage user and system data access with role-based controls to Pega Cloud Environment(s). Simplify native identity access management and integration with leading single sign-on technologies, including SAML, OAuth, and Active Directory.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Authorization & access”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20Manage%20user%20and,OAuth%2C%20and%20Active%20Directory."}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" ISO 27018 is a standard that provides guidelines for protecting personally identifiable information (PII) in the cloud. These guidelines supplement the guidance of ISO 27002 and are included in Pega Cloud’s ISO 27001 certification.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “ISO 27018”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20ISO%2027018%20is,Cloud%E2%80%99s%20ISO%2027001%20certification."}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" The General Data Protection Regulation is a regulation in EU law on data protection and privacy in the European Union and the European Economic Area. The GDPR is an important component of EU privacy law and of human rights law, in particular Article 8 of the Charter of Fundamental Rights of the European Union. Adherence to applicable laws is a shared responsibility. Pega provides relevant security controls, guidance and feature capabilities that allow our clients to adhere to laws. Pega is designed to allow Clients to configure their own strategy for compliance with applicable laws","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “GDPR”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20The%20General%20Data,compliance%20with%20applicable%20laws"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Use our services to enable you to implement your own privacy and compliance strategies. We continually evolve our platform to provide the features and security measures that you may use to support your security and privacy strategy.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Privacy”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20Use%20our%20services,security%20and%20privacy%20strategy."}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Food Drug Administration CFR Title 21. Adherence to applicable laws is a shared responsibility. Pega provides relevant security controls, guidance and feature capabilities that allow our clients to adhere to laws. Pega is designed to allow Clients to configure their own strategy for compliance with applicable laws.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “FDA”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20Food%20Drug%20Administration,compliance%20with%20applicable%20laws."}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" The California Consumer Privacy Act (CCPA) was enacted into law on June 28, 2018. The CCPA seeks to ensure California consumers have a certain level of privacy rights. Adherence to applicable laws is a shared responsibility. Pega provides relevant security controls, guidance and feature capabilities that allow our clients to adhere to laws. Pega is designed to allow Clients to configure their own strategy for compliance with applicable laws.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “California Consumer Privacy Act/ California Privacy Rights Act”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20The%20California%20Consumer,compliance%20with%20applicable%20laws."}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" On November 3, 2020, the California Privacy Rights Act (“CPRA”) passed. The CPRA amends the CCPA and includes additional privacy protection for consumers. The majority of CPRAs provisions will enter into effect on January 1, 2023, with a look-back to January, 2022.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “California Consumer Privacy Act/ California Privacy Rights Act”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20On%20November%203%2C,look-back%20to%20January%2C%202022."}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. The US Department of Health and Human Services (HHS) issued the HIPAA Privacy Rule to implement the requirements of HIPAA. The HIPAA Security Rule protects a subset of information covered by the Privacy Rule. Adherence to applicable laws is a shared responsibility. Pega provides relevant security controls, guidance and feature capabilities that allow our clients to adhere to laws. Pega is designed to allow Clients to configure their own strategy for compliance with applicable laws.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “HIPAA”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20The%20Health%20Insurance,compliance%20with%20applicable%20laws."}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" harvest or otherwise collect and store information about other users of the Online Services, including e-mail addresses; or","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20harvest%20or%20otherwise,including%20e-mail%20addresses%3B%20or"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" You acknowledge that for Pegasystems to provide Pega GenAI, Pegasystems may host, use, transmit and display your Data, your Applications, and any third-party products, and may review your volume and type of usage of the Subscription Services. Pegasystems logs, usage, telemetry and diagnostic data. Except as provided herein, Pegasystems will not acquire any title or interest from you in or to your Data or third-party products. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Generative AI Services”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20You%20acknowledge%20that,or%20third-party%20products.%20"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" You represent and warrant that you comply with all applicable data privacy laws and regulations in relation to your data, including, without limitation, that it has provided any necessary notices and obtained any necessary consents relating to your collection and use of such Data with Pega GenAI. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Generative AI Services”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20You%20represent%20and,with%20Pega%20GenAI.%20"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Click here to view the Privacy Statement.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Privacy Statement”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Click%20here%20to%20view%20the%20Privacy%20Statement."}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Our website privacy statement (“Privacy Statement”) is a part of these Terms of Use and is incorporated herein by this reference. By accepting these Terms of Use you agree to our collection, use, and disclosure of your information as described in the Privacy Statement.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Privacy Statement”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Our%20website%20privacy,in%20the%20Privacy%20Statement."}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" use, download, copy, or otherwise provide (whether or not for a fee) to a person or entity any directory of users of the Online Services or other user or usage information or any portion thereof.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20use%2C%20download%2C%20copy%2C,or%20any%20portion%20thereof."}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Pega’s Online Services may use social media features, such as ‘like’ or ‘share’ buttons (collectively, “Social Media Services”). Social Media Services may collect IP address, visited page details, and set a cookie or pixel to enable the feature to function properly. Social Media Services are either hosted by a third party or hosted directly on Pega’s Online Services. Your interactions with these features are governed by the privacy policy of the company providing the relevant Social Media Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Social Media Features”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Pega%E2%80%99s%20Online%20Services,relevant%20Social%20Media%20Service."}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" When you provide information about yourself to us, such as when you create an Account or through the careers portion of the Online Services, you agree to: (a) provide accurate, current, and complete information about yourself and your employer, and not to provide information that attempts to impersonate another individual; and (b) maintain and promptly update such information to keep it accurate, current, and complete. If you provide any such information that is untrue, inaccurate, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, we retain the right to suspend or terminate any Account you establish and/or to refuse any or all current or future use of the Online Services or any portion thereof.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Account Opening”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20When%20you%20provide,or%20any%20portion%20thereof."}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" *Assessment status applicable if VoiceAI, digital messaging/web messaging, and Co-Browse are not used ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Diagnostic Center”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" Apache Log4j vulnerability update: Learn what steps Pega is taking to address this ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Close Deprecation Notice”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20Apache%20Log4j%20vulnerability,to%20address%20this%20"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" Our network architecture is designed to meet a range of security control requirements. Gain secure operation of your Pega Cloud Environment(s) isolated from fellow Pega clients and internal services thanks to our network rulesets and access controls.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Network protection”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20Our%20network%20architecture,rulesets%20and%20access%20controls."}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" *Digital Messaging, Co-Browse, and VoiceAI are not supported in Pega Cloud for Government ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Predictive Diagnostic Cloud”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20*Digital%20Messaging%2C%20Co-Browse%2C,Cloud%20for%20Government%20"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" Our security policies provide a framework for safeguarding against unauthorized access and preventing/mitigating attacks that compromise performance and availability.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Security”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20Our%20security%20policies,compromise%20performance%20and%20availability."}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" Secure. Reliable. Compliant. Pega Cloud empowers the world’s biggest brands to meet – and exceed – the challenges of today and tomorrow. Learn how. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Trust Center”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20Secure.%20Reliable.%20Compliant.,tomorrow.%20Learn%20how.%20"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" Encryption is critical to the protection of data whether it is in transit or at rest. Pega Cloud employs encryption across all Pega Cloud Environment(s) that meet or exceed client and regulatory requirements. When data is at rest, AES 256-bit encryption is the standard. For data in transit, Pega Cloud offers TLS 1.2 and TLS 1.3.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Data encryption”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20Encryption%20is%20critical,1.2%20and%20TLS%201.3."}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" Pega GenAI utilizes prompts inputted by you and/or an end user. To use Pega GenAI, you must ensure prompts are appropriate and do not violate the Acceptable Use Policy or these terms of use. You shall not, and shall ensure end users do not, override any protections put in place by Pegasystems. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Generative AI Services”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Pega%20GenAI%20utilizes,place%20by%20Pegasystems.%20"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" use any automated means to collect information or content from or otherwise access the Online Services, including, but not limited to, through the use of technical tools known as robots, spiders, or scrapers, without our prior permission;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20use%20any%20automated,without%20our%20prior%20permission%3B"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20defame%2C%20abuse%2C%20harass%2C,and%20publicity)%20of%20others%3B"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" install any software, file, or code that is not authorized by the user of a computer or device or that assumes control of all or any part of the processing performed by a computer or device without the authorization of the user of the computer or device;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20install%20any%20software%2C,the%20computer%20or%20device%3B"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" that is known by you to be false, inaccurate, or misleading or that is in our sole discretion harmful, threatening, abusive, inappropriate, profane, defamatory, vulgar, libelous, obscene, obscene as to minors, pornographic, racist, lewd, lascivious, filthy, excessively violent, harassing, indecent, unlawful, invasive of another's privacy, or otherwise objectionable;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20that%20is%20known,privacy%2C%20or%20otherwise%20objectionable%3B"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" We reserve the right, at our sole discretion, to do any of the following, at any time, for any reason or no reason, with or without prior notice, and without liability: (1) refuse, restrict, modify, suspend, or terminate operation of or your access to the Online Services, or any portion of the Online Services; (2) modify or change the Online Services, or any portion of the Online Services; and (3) interrupt the regular operation of the Online Services, or any portion of the Online Services, as necessary to perform routine or non-routine maintenance, to correct errors, or to make other changes to the Online Services. We may also make improvements or changes in the products or programs described in the Online Services at any time without notice.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Operation of the Online Services”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20We%20reserve%20the,any%20time%20without%20notice."}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" Pegasystems reserves the right to use, review, change, condense, or delete any User-Provided Content, or to refuse to post any User-Provided Content on the Online Services, in its sole discretion. Pega does not guarantee that you will be able to edit or delete any User-Provided Content you have submitted.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Grant of License”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Pegasystems%20reserves%20the,Content%20you%20have%20submitted."}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" You agree to comply with all laws and regulations applicable to your use of the Online Services. You agree not to publish, post, upload, distribute or otherwise make available any User-Provided Content:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20You%20agree%20to,available%20any%20User-Provided%20Content%3A"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" abide by policies of third party channels and social media properties where Pegasystems maintains a branded presence.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20abide%20by%20policies,maintains%20a%20branded%20presence."}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" take any action that interferes with the proper working of the Online Services, compromises the security of the Online Services, or otherwise damages the Online Services or any materials and information available through the Online Services or violates any code of conduct or other guidelines which may be applicable for any particular Online Service;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20take%20any%20action,any%20particular%20Online%20Service%3B"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" probe, scan, or test the vulnerability of the Online Services or any network connected to the Online Services or bypass the authentication measures on the Online Services or any network connected to the Online Services;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20probe%2C%20scan%2C%20or,to%20the%20Online%20Services%3B"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" To preserve the integrity of our training programs, certifications, and partner distinction levels, all users must complete assessments, missions, and certification exams honestly and without unauthorized assistance. Any attempt to manipulate, falsify, or otherwise circumvent the proper completion of assessments, including but not limited to using automated tools, browser manipulation, impersonation, or sharing answers, is strictly prohibited.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Pega Academy”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20To%20preserve%20the,answers%2C%20is%20strictly%20prohibited."}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" We reserve the right, at our sole discretion, to:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Pega Academy”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20We%20reserve%20the,our%20sole%20discretion%2C%20to%3A"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" Investigate suspected misconduct or irregularities in exam or mission completion.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Pega Academy”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Investigate%20suspected%20misconduct,exam%20or%20mission%20completion."}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" Adjust or revoke a partner or customer organization’s distinction level if such distinction was achieved or maintained through non-compliant activity and/or does not comply with the then current Pega Partner Program Guidelines.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Pega Academy”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Adjust%20or%20revoke,Pega%20Partner%20Program%20Guidelines."}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" We may use automated and manual methods to detect and prevent cheating or fraud. By participating in our programs, you agree to cooperate with any investigation and acknowledge that our decisions regarding misconduct are final.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Pega Academy”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20We%20may%20use,regarding%20misconduct%20are%20final."}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" In addition, you agree not to:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20In%20addition%2C%20you%20agree%20not%20to%3A"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" create a false identity or create an Account for anyone other than yourself without permission;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20create%20a%20false,than%20yourself%20without%20permission%3B"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" Revoke any badge, certification, or credential issued to an individual found to have violated these terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Pega Academy”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Revoke%20any%20badge%2C,have%20violated%20these%20terms."}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Procedure for Claims of Copyright Infringement”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20a%20statement%20by,agent%2C%20or%20the%20law%3B"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" your mailing address, telephone number, and e-mail address;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Procedure for Claims of Copyright Infringement”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20your%20mailing%20address%2C,number%2C%20and%20e-mail%20address%3B"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" Pegasystems respects the copyrights of others, and we ask our users to do the same. If you believe that your copyrighted material is posted on any of the Online Services without your permission, please contact our Copyright Agent with the following information:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Procedure for Claims of Copyright Infringement”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Pegasystems%20respects%20the,with%20the%20following%20information%3A"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" Disqualify individuals from future participation in our training or certification programs, and/or terminate organizations from the Pega Partner Program.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Pega Academy”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Disqualify%20individuals%20from,the%20Pega%20Partner%20Program."}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"Pegasystems Inc.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Principal IP Counsel”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=Pegasystems%20Inc."}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" Our Copyright Agent can be reached at:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Procedure for Claims of Copyright Infringement”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Our%20Copyright%20Agent%20can%20be%20reached%20at%3A"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" a statement by you declaring under penalty of perjury that (a) the above information in the notice is accurate, and (b) that you are the owner of the copyright interest involved or are authorized to act on behalf of that owner; and ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Procedure for Claims of Copyright Infringement”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20a%20statement%20by,that%20owner%3B%20and%20"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" that violates any law, statute, ordinance, or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination, or false advertising);","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20that%20violates%20any,anti-discrimination%2C%20or%20false%20advertising)%3B"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" that contains software viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20that%20contains%20software,hardware%20or%20telecommunications%20equipment."}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" falsify, delete, or modify any copyright management information or other program markings or notice of Pegasystems’ proprietary rights, such as author attributions, legal notices, proprietary designations, or labels of the origin or source of software or other material contained in a file that is uploaded to the Online Services;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20falsify%2C%20delete%2C%20or,to%20the%20Online%20Services%3B"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" a description of the copyrighted work that you believe is infringed;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Procedure for Claims of Copyright Infringement”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20a%20description%20of,you%20believe%20is%20infringed%3B"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" forge headers or otherwise manipulate identifiers in order to disguise the origin of any User-Provided Content transmitted in connection with the Online Services;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20forge%20headers%20or,with%20the%20Online%20Services%3B"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" attempt to gain unauthorized access to any portion or feature of the Online Services, to any other systems or networks connected to the Online Services, to any of our servers, or to any of the services offered on or through the Online Services, including, but not limited to, by hacking, password “mining”, or any other unauthorized means;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20attempt%20to%20gain,any%20other%20unauthorized%20means%3B"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" your physical or electronic signature.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Procedure for Claims of Copyright Infringement”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20your%20physical%20or%20electronic%20signature."}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" a description of the material on the Online Services that you believe to be infringing your copyrighted work and its location, with enough detail so that we are able to locate it on the Online Services;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Procedure for Claims of Copyright Infringement”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20a%20description%20of,on%20the%20Online%20Services%3B"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":" You acknowledge and agree that service level agreements, warranties and security controls shall not apply to Pega GenAI or the use of any Generative AI. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Generative AI Services”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20You%20acknowledge%20and,any%20Generative%20AI.%20"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" Note that there are legal consequences for filing a fraudulent or bad faith copyright take-down notice or counter-notice, so you should be sure that all of the information that you are attesting to is accurate before submitting it to our Copyright Agent.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Telephone: +1 857-856-2234”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Note%20that%20there,to%20our%20Copyright%20Agent."}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" You acknowledge that Pegasystems has no duty or obligation to keep any Content on the Online Services accurate, current, or complete and agree that your reliance on any such Content is at your own risk. Although Pegasystems makes best efforts to maintain the accuracy of the Online Services, it does not represent or warrant that they are error-free.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Accuracy of Content”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20You%20acknowledge%20that,that%20they%20are%20error-free."}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" Certain areas of the Online Services may contain formal and informal documentation relating to Pega's products, along with materials drafted by third parties. Any Pegasystems warranties as to its products' conformance with specifications and documentation that may be found in your software license agreement apply ONLY TO the documentation that is provided to you in conjunction with the product. In the event of a conflict between formal documentation found on the Online Services and formal documentation provided to you with your product, the latter shall prevail.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Documentation”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Certain%20areas%20of,the%20latter%20shall%20prevail."}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" You acknowledge and agree that you cannot and will not attempt to hold us, our suppliers, affiliates, subsidiaries, joint ventures, third-party service providers, and our respective employees, contractors, agents, officers, and directors responsible for any liability, claims, or expenses arising from your failure to comply with this section.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Registration and Passwords”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20You%20acknowledge%20and,comply%20with%20this%20section."}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" You acknowledge that Generative AI, including Pega GenAI, may produce odd, incorrect, inaccurate, or unintended results and such results may be offensive or discriminatory. You are responsible for their use of any results produced by a Generative AI, including Pega GenAI and a Pega Buddy. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Generative AI Services”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20You%20acknowledge%20that,a%20Pega%20Buddy.%20"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" The Online Services may contain links to third-party websites and applications for your convenience and information. Pega does not control those third-party websites and applications, and we do not endorse or make any representations about those third-party websites and applications. You acknowledge and agree that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of such websites and applications that are not under our control, and that you will not hold us responsible for any harm that may arise based on your access to or use of any linked website or application.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 6 (LINKS TO OTHER WEBSITES AND ONLINE SERVICES)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20The%20Online%20Services,linked%20website%20or%20application."}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, OR USE, INCURRED BY YOU OR ANY THIRD PARTY, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE ACCESS TO, USE OF, OR INABILITY TO USE THE ONLINE SERVICES. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 8 (LIMITATION OF LIABILITY)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20UNDER%20NO%20CIRCUMSTANCES,POSSIBILITY%20OF%20SUCH%20DAMAGES."}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" You agree to defend, indemnify, and hold us, our suppliers, affiliates, subsidiaries, joint ventures, third-party service providers, and our respective employees, contractors, agents, officers, and directors harmless from any and all liability, claims, and expenses (including reasonable attorneys' fees) that arise out of or are related to your violation of these Terms of Use, your submission of any User-Provided Content, or your use of the Online Services, including the accuracy or completeness of any products, programs, and services received by you, or any data, information, service, report, analysis, or publication derived therefrom.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 9 (INDEMNIFICATION)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20You%20agree%20to,or%20publication%20derived%20therefrom."}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" THE ONLINE SERVICES AND ALL INFORMATION AND CONTENT INCLUDED IN OR AVAILABLE THROUGH THE ONLINE SERVICES ARE PROVIDED \"AS IS\" AND \"AS AVAILABLE\" FOR YOUR USE. THE ONLINE SERVICES AND ALL INFORMATION AND CONTENT INCLUDED IN OR AVAILABLE THROUGH THE ONLINE SERVICES ARE PROVIDED WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. PEGASYSTEMS DOES NOT WARRANT THAT THE INFORMATION AND CONTENT INCLUDED IN OR AVAILABLE THROUGH THE ONLINE SERVICES ARE ACCURATE, CURRENT, COMPLETE, OR ERROR-FREE; THAT THE ONLINE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; THAT THE ONLINE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR THAT ANY REPORTED PROBLEMS MAY BE RESOLVED WITH THE USE OF ANY INFORMATION THAT PEGASYSTEMS PROVIDES THROUGH THE ONLINE SERVICES. YOUR USE OF THE ONLINE SERVICES IS AT YOUR SOLE RISK. BECAUSE SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, THESE EXCLUSIONS MAY NOT APPLY TO YOU.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 7 (DISCLAIMER OF WARRANTIES)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20THE%20ONLINE%20SERVICES,NOT%20APPLY%20TO%20YOU."}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":" The Online Services may contain other proprietary notices and copyright information, the terms of which must be observed and followed.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Ownership of Intellectual Property”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20The%20Online%20Services,be%20observed%20and%20followed."}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":" that infringes any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party or that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, or proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); or","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Prohibited Activities”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20that%20infringes%20any,under%20nondisclosure%20agreements)%3B%20or"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":" By virtue of participation in certain areas of the Online Services, you may have access to information that is confidential to Pegasystems (\"Confidential Information\"). \"Confidential Information\" shall mean all confidential and proprietary information of Pega, including, but not limited to, all ideas, techniques, models, inventions, know-how, processes, software programs, source code, trade secrets, and works of authorship relating to our current, future, and proposed products and services; customer, employee, and supplier lists; and any and all Content (including User-Provided Content) published on the Online Services by Pegasystems or any user. As used herein, Confidential Information shall not include information that: (a) is or becomes a part of the public domain through no act or omission of a user; (b) was in a user's lawful possession prior to the disclosure and had not been obtained by the user either directly or indirectly from Pega; or (c) is lawfully disclosed to a user by a third party without restriction on disclosure.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Confidentiality”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20By%20virtue%20of,without%20restriction%20on%20disclosure."}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":" You shall ensure that the same degree of care is used to prevent the unauthorized use, dissemination, or publication of the Confidential Information as you use to protect your own confidential information of a like nature, but in no event shall the safeguards for protecting such Confidential Information be less than a reasonably prudent business would exercise under similar circumstances. You shall take prompt and appropriate action to prevent unauthorized use or disclosure of such Confidential Information.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Confidentiality”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20You%20shall%20ensure,of%20such%20Confidential%20Information."}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":" You agree that you will, at all times: (a) take all steps reasonably necessary to hold the Confidential Information in trust and confidence; (b) not use the Confidential Information in any manner or for any purpose not expressly permitted by these Terms of Use or a separate written agreement between you and Pegasystems; and (c) not disclose any such Confidential Information to any third party that is not a user without first obtaining Pegasystems’ express written consent on a case-by-case basis. You agree that these obligations and covenants are necessary and reasonable in order to protect Pega.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Confidentiality”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20You%20agree%20that,order%20to%20protect%20Pega."}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":" The Online Services may permit or require you to register or obtain a password prior to permitting you to access certain portions of the Online Services. You acknowledge and agree that you are responsible for maintaining the confidentiality of your login ID and password, and are fully responsible for all activities that occur under your login ID or Account. Your password(s) are user-specific and may only be used by you. You agree to: (a) notify us immediately of any unauthorized use of your login ID, password, or Account, or any other breach of security involving access to the Online Services through your Account; and (b) log out of your Account at the end of each session.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Registration and Passwords”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20The%20Online%20Services,end%20of%20each%20session."}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":" Pega does not want to receive confidential, proprietary, or sensitive personal information from you through the Online Services. Please note that with the exception of submitted web-support requests and collaboration in Account-specific communities, any User-Provided Content you have submitted is NOT confidential. Always use caution when including any confidential, proprietary, or sensitive personally identifiable information through User-Provided Content that you submit, keeping in mind that Pega and in some instances other users of the Online Services will have access to your User-Provided Content.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “User-Provided Content”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Pega%20does%20not,to%20your%20User-Provided%20Content."}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Ultimately, by leveraging Cybervadis, Pegasystems is positioned to enhance our security posture, strengthen risk management processes, and ensure the security and integrity of our operations.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Cybervadis”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20Ultimately%2C%20by%20leveraging,integrity%20of%20our%20operations."}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" From Cambridge, Massachusetts and Dulles, Virginia in the US to Sydney, Australia and Bangalore, India, the Pega Cloud global service operation center teams provide around-the-clock and follow the sun vulnerability and security management for environments and managed systems.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Global service operation centers”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20From%20Cambridge%2C%20Massachusetts,environments%20and%20managed%20systems."}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" **Inclusive of AWS Bedrock, GCP Vertex, and Azure OpenAI ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Blueprint”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20**Inclusive%20of%20AWS,and%20Azure%20OpenAI%20"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" **Inclusive of AWS Bedrock, GCP Vertex, and Azure OpenAI ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Blueprint”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20**Inclusive%20of%20AWS,and%20Azure%20OpenAI%20"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Cybervadis offers a comprehensive risk assessment based on various factors, including data security, infrastructure security, and regulatory compliance. Pegasystems utilizes these ratings to identify potential vulnerabilities within the supply chain and to take effective measures to mitigate associated risks.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Cybervadis”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20Cybervadis%20offers%20a,to%20mitigate%20associated%20risks."}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Cybervadis is a platform for cybersecurity ratings designed to assess the cyber risk associated with a company’s third-party suppliers. At Pegasystems, a global technology company, Cybervadis is employed to evaluate the cybersecurity posture of our suppliers and partners. Through the assessment of cyber risk associated with our suppliers, Pegasystems can make well-informed decisions concerning the security and resilience of our supply chain.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Cybervadis”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20Cybervadis%20is%20a,of%20our%20supply%20chain."}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" CyberGRX provides a cybersecurity platform designed to assist businesses in handling cyber risks related to third-party vendors. Pega leverages CyberGRX to streamline our vendor risk assessment process. With CyberGRX, Pega can assess the security posture of our third-party vendors, identify possible risks, and prioritize necessary mitigation measures.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “CyberGRX”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20CyberGRX%20provides%20a,prioritize%20necessary%20mitigation%20measures."}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" You acknowledge that, as of the Effective Date of this agreement, Pega GenAI utilizes Microsoft’s Azure OpenAI Service. Client’s use of Pega GenAI shall comply with the terms of service from Microsoft (currently found at https://www.microsoft.com/licensing/terms/productoffering/MicrosoftAzure/MCA#ServiceSpecificTerms) and OpenAI (currently found at https://openai.com/policies/terms-of-use). In the future, Pegasystems may use additional Generative AI providers or may change third-party Generative AI providers. In either case, Pegasystems shall update the Subscription Documentation to indicate the new or updated Generative AI provider and the additional terms, if any, that may be applicable to Pega GenAI. Continued use of Pega GenAI shall serve as an acknowledgment from you to follow and be bound by such terms. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Generative AI Services”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20You%20acknowledge%20that%2C,by%20such%20terms.%20"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Other content you post, or any other type of personal information that you make available to other participants on these social platforms or applications, is not subject to this Terms of Use. Rather, such content is subject to the terms of use of those applications or platforms, and any additional guidelines and privacy information provided in relation to their use, as well as the process by which you can remove your content from such tools or get help to do so. Please refer to them to better understand yours, Pega’s, and other parties' rights and obligations with regard to such content.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Social Media Features”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Other%20content%20you,regard%20to%20such%20content."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" The Cloud Computing Compliance Criteria Catalogue (C5) criteria catalogue specifies minimum requirements for secure cloud computing and is primarily intended for professional cloud providers, their auditors and customers.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “C5”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20The%20Cloud%20Computing,their%20auditors%20and%20customers."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" *Assessment status applicable if Co-Browse is not used ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Blueprint”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,is%20not%20used%20"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" Cyber Essentials is a UK Government-backed, industry-supported certification scheme introduced in the UK to help organizations demonstrate operational security against common cyber-attacks.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Cyber Essentials”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20Cyber%20Essentials%20is,security%20against%20common%20cyber-attacks."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" The Information System Security Management and Assessment Program (ISMAP) is a Japanese government program that assesses the security of cloud service providers (CSPs).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “ISMAP”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20The%20Information%20System,cloud%20service%20providers%20(CSPs)."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" Published by the International Organization for Standardization, ISO 22301 is designed to help organizations prevent, prepare for, respond to and recover from unexpected and disruptive incidents. To do so, the standard provides a practical framework for setting up and managing an effective business continuity management system (BCMS). ISO 22301 aims to safeguard an organization from a wide range of potential threats and disruptions. The scope of the certification is limited to the BCMS supporting Pega Cloud and includes the organizations, systems, people and facilities directly involved in the deployment, maintenance, and monitoring of critical Pega Cloud services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “ISO 22301”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20Published%20by%20the,critical%20Pega%20Cloud%20services."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" The Australian Prudential Regulation Authority (APRA) is Australia’s prudential regulator responsible for ensuring the safety, resilience, and stability of banks, insurers, and superannuation funds. APRA sets mandatory standards to strengthen financial institutions’ operational, information security, and risk-management capabilities. APRA issues prudential standards including the operational risk management standards of Prudential Standard 230 and the information security standards of Prudential Standard 234.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “APRA”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20The%20Australian%20Prudential,of%20Prudential%20Standard%20234."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" STAR encompasses the key principles of transparency, rigorous auditing, and harmonization of standards outlined in the Cloud Controls Matrix (CCM). Publishing to the registry allows organizations to show current and potential customers their security and compliance posture, including the regulations, standards, and frameworks they adhere to. It ultimately reduces complexity and helps alleviate the need to fill out multiple customer questionnaires.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “CSA STAR”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20STAR%20encompasses%20the,out%20multiple%20customer%20questionnaires."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" The Security, Trust, Assurance, and Risk (STAR) Registry is a publicly accessible registry that documents the security and privacy controls provided by popular cloud computing offerings.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “CSA STAR”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20The%20Security%2C%20Trust%2C,popular%20cloud%20computing%20offerings."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" ISO 9001 is an international standard for quality management systems that applies to software services by focusing on how an organization plans, delivers, monitors, and improves its software-related processes. It emphasizes consistent service delivery, clear requirements management, risk-based thinking, customer satisfaction, and continual improvement across software development, maintenance, support, and project management.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “ISO 9001”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20ISO%209001%20is,support%2C%20and%20project%20management."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" The American Institute of Certified Public Accountants (AICPA) Service Organization Controls (SOC) reports give assurance over control environments as they relate to the retrieval, storage, processing, and transfer of data. The reports cover IT General controls and controls around availability, confidentiality and security of customer data. The SOC 2 reports cover controls around security, availability, and confidentiality of customer data.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “SOC 2, Type 2”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20The%20American%20Institute,confidentiality%20of%20customer%20data."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" Cyber Essentials Plus is a UK Government-backed, industry-supported certification scheme introduced in the UK to help organizations demonstrate operational security against common cyber-attacks. It builds upon the Cyber Essentials certification by incorporating independent verification of technical controls.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Cyber Essentials Plus”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20Cyber%20Essentials%20Plus,verification%20of%20technical%20controls."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" ISO 42001 is the first international standard for managing artificial intelligence (AI) responsibly. It provides a framework for establishing, implementing, maintaining, and continually improving an AI Management System (AIMS). It demonstrates commitment to ethical, transparent, and risk-aware AI practices.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “ISO 42001”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20ISO%2042001%20is,and%20risk-aware%20AI%20practices."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" *Assessment status applicable if VoiceAI, digital messaging/web messaging, and Co-Browse are not used ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Diagnostic Center”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" To learn more about the Data Privacy Framework program, and how we comply with the Data Privacy Framework, please visit our Privacy & Security page here . To view our Data Privacy Framework notice and to view our participation, please visit https://www.dataprivacyframework.gov/s/ ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Data Privacy Framework”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20To%20learn%20more,please%20visit%20https%3A%2F%2Fwww.dataprivacyframework.gov%2Fs%2F%20"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" The Infosec Registered Assessors Program (IRAP) ensures entities can access high-quality security assessment services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “IRAP”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20The%20Infosec%20Registered,high-quality%20security%20assessment%20services."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" ISO 27017 is an international standard offering guidance on information security controls for cloud services. These controls supplement the guidance of ISO 27002 and are included in Pega Cloud’s ISO 27001 certification. It helps address cloud security challenges by advising on effective measures like provider responsibilities, information sharing, personnel security, and compliance.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “ISO 27017”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20ISO%2027017%20is,personnel%20security%2C%20and%20compliance."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" The Esquema Nacional de Seguridad (ENS) is the Spanish National Security Framework. It is a set of security requirements and guidelines that are mandatory for all organizations that handle sensitive information on behalf of the Spanish government. The ENS is based on the principles of confidentiality, integrity, availability, and accountability. It is designed to protect sensitive information from unauthorized access, modification, or disclosure, and to ensure that it can be used only for authorized purposes.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “ENS”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20The%20Esquema%20Nacional,only%20for%20authorized%20purposes."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" The Federal Risk and Authorization Management Program (FedRAMP) provides a standardized approach to security authorizations for Cloud Service Offerings","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “FedRAMP”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20The%20Federal%20Risk,for%20Cloud%20Service%20Offerings"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" *Digital Messaging, Co-Browse, and VoiceAI are not supported in Pega Cloud for Government ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Predictive Diagnostic Cloud”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20*Digital%20Messaging%2C%20Co-Browse%2C,Cloud%20for%20Government%20"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" Developed in collaboration with data protection professionals, the HITRUST CSF rationalizes relevant regulations and standards into a single overarching security and privacy framework. The HITRUST Risk-based, 2-year (r2) Validated Assessment is globally recognized as a high-level validation showing that an organization successfully manages cyber risk by meeting and exceeding industry-defined and accepted information security requirements. The HITRUST r2 Validated Assessment + Certification is considered the gold standard for information protection assurances because of the comprehensiveness of control requirements, depth of quality review, and consistency of oversight. Pega’s HITRUST Assessment + Certification covers all the HIPAA Compliance Factors including the HIPAA Breach Notification, HIPAA Privacy Rule, and the HIPAA Security Rule.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “HITRUST”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20Developed%20in%20collaboration,the%20HIPAA%20Security%20Rule."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" In many cases Pega products have industry centric frameworks that will not be listed as a supported service but are considered included within the associated statement. For example, Pega Customer Service*, includes Pega Customer Service for Healthcare. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Blueprint”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20In%20many%20cases,Service%20for%20Healthcare.%20"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" *Assessment status applicable if Co-Browse is not used ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Blueprint”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,is%20not%20used%20"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" *Assessment status applicable if VoiceAI, digital messaging/web messaging, and Co-Browse are not used ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Blueprint”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" Pega's security, privacy controls and policies allow clients to address a broad range of laws and regulations. Below are some examples:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Laws and regulations”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20Pega's%20security%2C%20privacy,Below%20are%20some%20examples%3A"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" *Assessment status applicable if VoiceAI, digital messaging/web messaging, and Co-Browse are not used ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Blueprint”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":"The effective date of the EU-U.S. DPF Principles, including the Supplemental Principles and Annex I of the Principles is July 10, 2023, which is the date of entry into force of the European Commission’s adequacy decision for the EU-U.S. DPF. The adequacy decision enables the transfer of EU personal data to participating organizations consistent with EU law.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Data Privacy Framework”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=The%20effective%20date%20of,consistent%20with%20EU%20law."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" *Assessment status applicable if Co-Browse is not used ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Blueprint”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,is%20not%20used%20"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" When evaluating the services listed under each compliance standard it should be noted that Pega relies on a common set of controls for the purposes of adherence. These common controls exist across the Pega Platform, the underlying infrastructure, and the operations, administration and management provided by Pega in Pega Cloud. Pega applications deployed within/on the Pega Platform inherit these controls which are attested to in the current scope","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Compliance certifications, attestations, and accessibility”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20When%20evaluating%20the,in%20the%20current%20scope"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" The American Institute of Certified Public Accountants (AICPA) Service Organization Controls (SOC) reports give assurance over control environments as they relate to the retrieval, storage, processing, and transfer of data. The reports cover IT General controls and controls around availability, confidentiality and security of customer data. The SOC 1 reports are primarily concerned with examining controls that are relevant for the financial reporting of customers","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “SOC 1”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20The%20American%20Institute,financial%20reporting%20of%20customers"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" *Assessment status applicable if VoiceAI, digital messaging/web messaging, and Co-Browse are not used ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Diagnostic Center”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" This standard may be right for your organization if you need to demonstrate to stakeholders that your organization can rapidly overcome operational disruption to provide continued and effective service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “ISO 22301”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20This%20standard%20may,continued%20and%20effective%20service."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" TISAX is an assessment and exchange mechanism for the information security of enterprises and allows recognition of assessment results among the participants.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “TISAX”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20TISAX%20is%20an,results%20among%20the%20participants."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" ISO/IEC 27001 is widely known, providing requirements for an information security management system (ISMS), though there are more than a dozen standards in the ISO/IEC 27000 family. Using them enables organizations of any kind to manage the security of assets such as financial information, intellectual property, employee details or information entrusted by third parties.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “ISO 27001”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20ISO%2FIEC%2027001%20is,entrusted%20by%20third%20parties."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" C5","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Blueprint”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20C5"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" The Hébergeurs de Données de Santé (HDS) certification is required for entities such as cloud service providers that host the personal health data governed by French laws and collected for delivering preventive, diagnostic, and other health services. The HDS regulation was issued by ASIP SANTÉ which, under the French Ministry of Health, is responsible for promoting electronically based healthcare solutions in France.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “French HDS”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20The%20H%C3%A9bergeurs%20de,healthcare%20solutions%20in%20France."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" Effective as of July 17, 2023, eligible organizations in the United States that wish to self-certify their compliance pursuant to the UK Extension to the EU-U.S. DPF may do so; however, personal data cannot be received from the United Kingdom and Gibraltar in reliance on the UK Extension to the EU-U.S. DPF before the date that the adequacy regulations implementing the data bridge for the UK Extension to the EU-U.S. DPF enter into force. The data bridge will enable the transfer of UK and Gibraltar personal data to participating organizations consistent with UK law","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Data Privacy Framework”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20Effective%20as%20of,consistent%20with%20UK%20law"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" *Assessment status applicable if Co-Browse is not used ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Blueprint”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,is%20not%20used%20"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" *Assessment status applicable if VoiceAI, digital messaging/web messaging, and Co-Browse are not used ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Diagnostic Center”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" *Assessment status applicable if VoiceAI, digital messaging/web messaging, and Co-Browse are not used ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Blueprint”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" *Assessment status applicable if VoiceAI and Co-Browse are not used ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Diagnostic Center”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" If you want to process sensitive information from your customers or evaluate the information security of your own suppliers, TISAX supports you in reducing efforts.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “TISAX”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20If%20you%20want,you%20in%20reducing%20efforts."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" *Assessment status applicable if VoiceAI, digital messaging/web messaging, and Co-Browse are not used ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Blueprint”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" The Defense Information Systems Agency (DISA) published the Department of Defense Cloud Computing Security Requirements Guide (DoD CC SRG) that outlines the security model and requirements by which DoD will leverage cloud computing along with the security controls and requirements necessary for using cloud-based solutions. IL4 information covers controlled unclassified information (CUI), non-CUI information, non-critical mission information, and non-national security systems.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “IL4”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20The%20Defense%20Information,and%20non-national%20security%20systems."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" Pega maintains a set of documents and white papers that allow our clients to better understand our overall security posture from software development through service/delivery.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Supporting security documents”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20Pega%20maintains%20a,software%20development%20through%20service%2Fdelivery."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" *Assessment status applicable if VoiceAI, digital messaging/web messaging, and Co-Browse are not used ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Blueprint”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,are%20not%20used%20"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" The EU-U.S. Data Privacy Framework (UK Extension to the EU-U.S. DPF), and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) were respectively developed in furtherance of transatlantic commerce by the U.S. Department of Commerce and the European Commission, the UK Government, and the Swiss Federal Administration to provide U.S. organizations with reliable mechanisms for personal data transfers to the United States from the European Union / European Economic Area, the United Kingdom (and Gibraltar), and Switzerland while ensuring data protection that is consistent with EU, UK, and Swiss law.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Data Privacy Framework”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20The%20EU-U.S.%20Data,UK%2C%20and%20Swiss%20law."}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" *Assessment status applicable if Co-Browse is not used ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1837c0766b783b72f758e42883f7c6ce9b2a1803d5025f4cccb98a20a072df31"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/trust"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Pega Blueprint”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/trust#:~:text=%20*Assessment%20status%20applicable,is%20not%20used%20"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" You acknowledge that certain reports and certifications provided by Pegasystems may not be applicable to Pega GenAI. For a listing of available reports and certifications applicable to Pega GenAI, please refer to the detail provided in the Pegasystems Trust Center (www.pega.com/trust). ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Generative AI Services”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20You%20acknowledge%20that,Trust%20Center%20(www.pega.com%2Ftrust).%20"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" You agree that all matters relating to your access to, and use of, the Online Services shall be governed by U.S. federal law and the laws of the Commonwealth of Massachusetts without reference to conflict of laws principles. All disputes arising under, out of, or in any way connected with these Terms of Use or your use of the Online Services shall be litigated in the courts in the Commonwealth of Massachusetts, and you hereby submit to the personal jurisdiction of said courts and consent to the service of process, pleadings, and notices in connection with any and all actions initiated in said courts. You and Pega agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any such action or proceeding, and that a final judgment in any such action or proceeding shall be conclusive and binding and may be enforced in any other jurisdictions. If you are a consumer based in the European Union, this preceding provision does not apply and you may make a claim in the courts of the country where you reside.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Choice of Law and Jurisdiction”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20You%20agree%20that,country%20where%20you%20reside."}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" These Terms of Use constitute the entire agreement between you and us with respect to the subject matter contained herein and supersede all previous agreements, statements and understandings from or between you and us regarding the subject matter contained herein.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Entire Agreement”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20These%20Terms%20of,subject%20matter%20contained%20herein."}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" You agree that Pegasystems may provide any notice or communication to you required or permitted under these Terms of Use to any contact information you have provided to Pega, including, but not limited to, a mailing address or e-mail address.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Notices or Communication”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20You%20agree%20that,address%20or%20e-mail%20address."}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" You agree that you may not assign these Terms of Use or any interest herein including, but not limited to, by sublicensing or delegating any obligation hereunder, without the prior written consent of Pegasystems.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Assignment”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20You%20agree%20that,written%20consent%20of%20Pegasystems."}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" Any waiver by us of a breach of any provision of these Terms of Use shall not operate as or be construed to be a waiver of any other breach of such provision or of any breach of any other provision of these Terms of Use. Any such waiver must be in writing. Failure by us to insist upon strict adherence to any term of these Terms of Use on one or more occasions shall not be considered a waiver or deprive us of the right to insist upon strict adherence to that term or any other term of these Terms of Use in the future.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Waiver”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20Any%20waiver%20by,Use%20in%20the%20future."}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" We reserve the right to modify these Terms of Use, in whole or in part, in our own discretion at any time. Such modifications shall be effective immediately upon the linking of modified Terms of Use to the Online Services, and if you possess an Account, by communicating the modifications to you by sending them to the contact information that you have provided to us. You agree to comply with, and be bound by, any such modifications either (a) by continuing to use or access the Online Services after modified Terms of Use are posted to the Online Services or (b) if you possess an Account, by not requesting to terminate your Account within seven (7) days after being sent a notice of modifications as described above.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 1 (CHANGES TO THESE TERMS OF USE)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20We%20reserve%20the,modifications%20as%20described%20above."}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" You acknowledge that any breach or threatened breach of these Terms of Use will result in irreparable harm for which damages would not be an adequate remedy, and therefore that we are entitled to seek immediate equitable relief, including injunctive relief, in addition to our rights and remedies otherwise available at law. If we seek any equitable remedies, we shall not be precluded or prevented from seeking remedies at law, nor shall we be deemed to have made an election of remedies.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Equitable Relief”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20You%20acknowledge%20that,an%20election%20of%20remedies."}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" If any provision of these Terms of Use is held unenforceable or invalid under any applicable law or is so held by an applicable court decision, such unenforceability or invalidity will not render these Terms of Use unenforceable or invalid as a whole, and such provision will be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law or the applicable court decisions.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"fbecf0c3ad57c66ca5e136a3058a18e6a08b6e14a27bf3bad1fb82f059bb33d3"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.pega.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"Terms of Service › “Severability”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.pega.com/terms#:~:text=%20If%20any%20provision,the%20applicable%20court%20decisions."}]}]}}