Langfuse

" Only for Clients on an enterprise plan or with an Order Form that includes a Service Level Agreement (a 'SLA'). Langfuse will use commercially reasonable efforts to meet the target availability for core services stated in the Order Form, measured by Langfuse's production monitoring/status records. If the target is not met, Client may request service credits as specified in the Order Form; credits are Client's sole remedy and will not exceed fees for the affected period. Exclusions include scheduled/emergency maintenance, Client/third-party causes, beta/preview features, and force majeure. Langfuse may update this Section, but will not materially reduce commitments during the then-current term; any reduction applies only at renewal."

" Upon termination or expiration, all licenses granted under this Agreement terminate."

" Client may, but is not required to, give Langfuse suggestions, feedback, or comments about the Solution or related offerings (' Feedback '), in which case Client gives Feedback 'AS IS'. Langfuse may use all Feedback freely without any restriction or obligation."

" Client will not: (i) reverse engineer, decompile, or bypass technical controls; (ii) use the Solution to provide a competing service or resell the Solution without explicit permission given by Langfuse; (iii) conduct security/vulnerability testing without Langfuse's prior written authorization not to be unreasonably withheld; (iv) knowingly transmit malicious code, unlawful, or infringing content; (v) use for high‑risk activities where failure could lead to death or personal injury; or (vi) exceed agreed usage limits. Langfuse may suspend for violations."

" LIMITATION OF LIABILITY. EACH PARTY'S TOTAL AGGREGATE LIABILITY (TOGETHER WITH ITS AFFILIATES) UNDER OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE FEES ACTUALLY PAID BY CLIENT TO LANGFUSE IN THE TWELVE (12) MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO THE FIRST CLAIM. NEITHER PARTY (NOR ITS AFFILIATES) SHALL BE LIABLE FOR ANY LOST REVENUES, LOST PROFITS, LOSS OF BUSINESS, OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, WHETHER BASED IN CONTRACT, STATUTE, OR OTHERWISE. THESE LIMITATIONS SHALL NOT APPLY TO DAMAGES CAUSED BY FRAUD, WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE; TO LIABILITY FOR DEATH, PERSONAL INJURY, OR HEALTH DAMAGES CAUSED BY NEGLIGENCE; TO LIABILITY WHICH CANNOT BE LIMITED UNDER APPLICABLE LAW; OR EXPRESS WRITTEN GUARANTEES. EXCEPT FOR CLIENT'S PAYMENT OBLIGATIONS, NEITHER PARTY SHALL BE LIABLE FOR FAILURE OR DELAY DUE TO FORCE MAJEURE EVENTS INCLUDING STRIKES, RIOTS, EPIDEMICS, TERRORISM, WARS, FIRES, FLOODS, POWER FAILURES, OUTAGES, ACTS OF AUTHORITIES, OR ACTS OF GOD. WHERE THE INJURED PARTY'S OWN FAULT CONTRIBUTES TO THE DAMAGE, LIABILITY AND COMPENSATION SHALL BE DETERMINED BASED ON THE DEGREE OF CONTRIBUTION."

" Client may use the Solution and the Documentation exclusively in accordance with the Agreement and only in the ordinary course of its business. To this end, Langfuse grants Client the revocable, non-exclusive, and non-transferable right to use the Solution and Documentation for the term of the Agreement to the contractually agreed extent. Apart from this, Client does not acquire any right, title, or interest in, to or under, copyright, trademark, and/or other laws pertaining to the protection of intellectual property rights."

" Langfuse may update pricing effective on renewal of the then‑current Subscription term, with at least 30 days' prior notice. Mid‑term changes apply only to (i) add‑ons Client elects, (ii) usage‑based overages per published rates, or (iii) changes in taxes. If Langfuse must implement a material mid‑term change for legal or regulatory reasons, Client may terminate the affected Subscription within 30 days of notice and receive a pro‑rated refund of pre‑paid fees for the terminated portion."

" Unless the Agreement is terminated by either party beforehand or otherwise agreed, at the end of each Billing Cycle the Client's Subscription will automatically renew for another Billing Cycle under the exact same terms. Client may terminate the Agreement and the corresponding Subscription through the online account management page or if that fails by contacting Langfuse's client support team at support@langfuse.com "

" Amendments. Langfuse may update these T&Cs prospectively by providing at least 30 days' prior notice (by email). If Client objects to a material change that adversely affects it, Client may terminate the affected Subscription before the effective date and Langfuse will refund any prepaid fees for the period after termination. Amendments to the DPA or BAA are governed by their own change clauses."

" Langfuse may, without being obliged to do so, update, amend and/or further develop the Solution (each, a ' Release ') at any time, in particular to reflect new legal, technical and/or other relevant developments. Langfuse shall take Client's legitimate interests into consideration when implementing such a Release and in each case in good time inform Client and/or in any other appropriate form disclose such Release, if the Client may reasonably expect such information and/or disclosure in consideration of the content, scope and/or impact of the Release."

" Modifications and Disclaimers. Langfuse may modify or discontinue any Free Offer at any time and in its sole discretion, with or without notice. Free Offers are provided 'AS IS' and without warranty, support, indemnity, or liability by Langfuse."

" Langfuse may, at its own discretion, temporarily block Client's access to the Solution as a whole or to individual parts thereof if there are concrete circumstances indicating that Client is violating or has violated the terms of the Agreement, or if Langfuse has another legitimate interest in blocking the access. Langfuse shall give the legitimate interests of Client due consideration before blocking the access. Langfuse shall notify Client of any such blocking and restore access without undue delay if the corresponding circumstances justifying the blocking are no longer present. If Client repeatedly violates the terms of the Agreement despite being notified, Langfuse reserves the right to block access permanently and to terminate the Agreement without notice for good cause."

" Client shall use the Solution in accordance with the applicable documentation for the Solution (' Documentation ') Langfuse may reasonably update, revise and/or amend the Documentation from time to time and in each case in good time and appropriately (i) inform Client and/or (ii) disclose such update, revision and/or amendment publicly. Such updated, revised or amended Documentation then constitutes the applicable Documentation. Client shall ensure its systems always meet the requirements set out in the Documentation at its own expense."

" Free Trials of Paid Plans. For Free Trials of paid plans, Client may be required to provide billing information at registration. Billing will not occur until the Free Trial expires. Unless Client cancels prior to expiration, the subscription will automatically convert to the selected paid plan, and Client will be charged the applicable fees beginning on the final day of the Free Trial period."

" The obligations in this section are contingent upon: (i) the indemnified party, without undue delay, notifying the indemnifying party in writing of any claims for which it seeks indemnity, including all materials received by the party related to the claim and an identification of the relevant Solution; (ii) the indemnifying party having sole control over the defense and settlement of such claims; (iii) the indemnified party reasonably cooperating during defense and settlement efforts; and (iv) the indemnified party not making any admission, concession, consent judgment, default judgment or settlement of such claim or any part thereof, unless the indemnifying party has given consent to such actions (consent not to be unreasonably withheld)."

" Except as expressly stated in the Agreement, the Solution and the Documentation are provided 'as is', and all other warranties, guarantees or any other statutory or contractual rights arising out of lack of quality, title, defects, or non-performance are, to the fullest extent permitted legally permissible, excluded from the Agreement."

" Client's indemnity obligation shall be to defend Langfuse against any claims asserted against Langfuse by or on behalf of Client's users, Client's customers and/or other third parties in connection with the misuse of the Solution by Client and pay the amount of any resulting final judgment or settlement of such claim, unless such claims are solely caused by Langfuse's breach of the Agreement."

" us.cloud.langfuse.com and hipaa.cloud.langfuse.com: the laws of the State of California, USA, with exclusive jurisdiction in the state and federal courts located in San Francisco, California, USA;"