HubSpot AI procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| DPA, audit rights & data residency | All applicable tiers | low | “ "DPA" means the HubSpot Data Processing Agreement at https://legal.hubspot.com/dpa .” | Captured 2026-06-07Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | medium | “ The Controller-to-Controller terms of the DPA will not apply if you both (i) disable Intent data sharing collected from the HubSpot Tracking Code in your HubSpot account, and (ii) are not using enrichment products.” | Captured 2026-06-07Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ https://legal.hubspot.com/jst-netherlands ” | Captured 2026-06-07Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ https://legal.hubspot.com/jst-europe ” | Captured 2026-06-10Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ 5.4 Protection of Customer Data. The terms of the DPA are hereby incorporated by reference and will apply to the extent any Customer Data includes Personal Data. The DPA sets out how we will process Personal Data on your behalf in connection with the Subscription Services provided to you under this Agreement. We will maintain commercially appropriate administrative, physical, and technical safeguards to protect Personal Data as described in the DPA, including our Security Measures in Annex 2 of our DPA.” | Captured 2026-06-07Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ Europe (including Russia but excluding the United Kingdom, France, Spain, Liechtenstein, the Netherlands, and those countries indicated below as being part of the DACH Region), the Middle East, Africa or Antarctica ” | Captured 2026-06-07Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ https://legal.hubspot.com/jst-canada ” | Captured 2026-06-10Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ Germany, Austria or Switzerland (collectively, the “DACH Region”) or in Liechtenstein ” | Captured 2026-06-07Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ https://legal.hubspot.com/jst-germany ” | Captured 2026-06-10Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ 5.5 Regional Data Hosting. We will store your Customer Data in a specific location or geographical region (e.g., United States, European Union, etc.) as part of your subscription subject to the terms of this Agreement (each a “Hosting Location”). Your Customer Data will be replicated for disaster recovery and back-up purposes within your regional Hosting Location.” | Captured 2026-06-07Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ 2.3 Availability and Uptime. For details of HubSpot’s Service Uptime Commitment, please see the Product Specific Terms .” | Captured 2026-06-10Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ 5.6 Data Transfers. We and our Affiliates may transfer Personal Data to the United States in connection with the Subscription Service in accordance with our DPA and our Privacy Policy .” | Captured 2026-06-07Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ https://legal.hubspot.com/jst-france ” | Captured 2026-06-10Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ Data Processing Agreement (DPA) : This explains how we process your data and includes the EU Standard Contractual Clauses.” | Captured 2026-06-07Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ (except for the geographic regions already specifically named in this table above)” | Captured 2026-06-07Open source →Finding permalink → |
| Data retention | All applicable tiers | low | “ 5.7 Retention, Deletion and Retrieval of Customer Data. For information regarding the retention and deletion of Customer Data, please see the ‘HubSpot Obligations’ section of our DPA . You can learn more about your right to retrieve Customer Data from your HubSpot account in the ‘Retrieval of Customer Data’ sections as specified in our Product Specific Terms .” | Captured 2026-06-07Open source →Finding permalink → |
| Data retention | Free | medium | “Unless you purchase a subscription to the applicable Subscription Service before the end of the free trial, all of your data in the Subscription Service may be permanently deleted at the end of the trial, and we will not recover it.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “We might provide some or all elements of the Subscription Service through third party service providers.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ "Authorized Payment Method" means a current, valid, payment method accepted by us, as may be updated from time to time and which may include payment through your account with a third party.” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ "Third-Party Products" means non-embedded products and professional services that are provided by third parties which interoperate with or are used in connection with the Subscription Service. Third-Party Products include non-HubSpot products and services available from, for example, our marketplaces, directories, and links made available through the Subscription Service and non-HubSpot services listed on https://ecosystem.hubspot.com/marketplace .” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ The Controller-to-Controller terms of the DPA will not apply if you both (i) disable Intent data sharing collected from the HubSpot Tracking Code in your HubSpot account, and (ii) are not using enrichment products.” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ 12.5 Compliance with Laws. We will comply with all U.S. state and federal laws (where applicable) in our provision of the Subscription Service, the Consulting Services and our processing of Customer Data. We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, legal process or governmental request.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ 5.6 Data Transfers. We and our Affiliates may transfer Personal Data to the United States in connection with the Subscription Service in accordance with our DPA and our Privacy Policy .” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ 2.1 Access. During the Subscription Term, we will provide your Users access to use the Subscription Service as described in this Agreement and the applicable Order. We may provide your Users access to use our Free Services at any time by activating them in your HubSpot account. We might provide some or all elements of the Subscription Service through third party service providers.” | Captured 2026-06-10Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ 3.3 Payment of Fees. If you are paying by credit card, you authorize us to charge your Authorized Payment Method for all fees payable during the Subscription Term. You further authorize us to use a third party to process payments, and consent to the disclosure of your payment information to such third party.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, legal process or governmental request.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | Paid | medium | “You further authorize us to use a third party to process payments, and consent to the disclosure of your payment information to such third party.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ 2.13 Legacy Products. If you have a legacy Subscription Service, some of the features and Limits that apply to that product may be different than those that appear in these General Terms, Product Specific Terms and/or the Product and Services Catalog . If you have legacy Subscription Services, we may choose to move you to our then-current products at any time. If you determine that you are using a legacy product and would like to upgrade to a current-version, you must execute a new Order.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ If you are a U.S. local, state or federal government entity, including public institutions of higher education, that uses the HubSpot Subscription Services (a “Government Customer”), then these HubSpot Government Customer Additional Terms apply. We may update or change these terms in the same way as we can our Agreement as we describe in the ‘Amendment; No Waiver’ section of our General Terms .” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ "Free Services" means the Subscription Service or other products or features made available by us to you on an unpaid trial or free basis.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ “Add-Ons” means additional product enhancements (including Limit increases and other add-ons) that are made available for purchase and are listed in the 'Add-Ons & Limit Increases' and the 'Technical Limits and Definitions' sections of our Products and Services Catalog.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ "Email Send Limit" means the number of emails that you may send in any given calendar month, as detailed in the Product and Services Catalog .” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ 2.4 Limits. The limits that apply to you will be specified in your Order Form, this Agreement or in our Product and Services Catalog , and for our Free Subscriptions; these limits may also be designated only from within the product itself (collectively "Limits").” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ Your Order Form is the HubSpot-approved form created following your purchase of one of our products or services through our online payment process or via in-app purchase. It contains all of the details about your purchase, including your subscription term, products and services purchased and your fees. You’ll find your Order Form(s) in the Accounts and Billing section of your HubSpot account.” | Captured 2026-06-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 2.7 Customer Support. For information on the customer support terms that apply to your subscription, please refer to the Product Specific Terms .” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ HubSpot Terms Tip: You can learn more about how to configure your account to manage HubSpot Credits and feature Limits in the “ Understand HubSpot Credits and billing ” knowledge base article. 3.2 Fee Adjustments at Renewal. Upon renewal, we may increase your Subscription Fees up to our then-current list price set out in our Product and Services Catalog . If this increase applies to you, we will notify you at least thirty (30) days in advance of your renewal and the increased fees will apply at the start of the next Renewal Term. If you do not agree to this increase, you can choose to terminate your subscription at the end of your Current Term by giving the notice required in the ‘Notice of Non-Renewal’ section below. Please review the Product Specific Terms for information on features available in Commerce Hub and other Subscription Services that have different fee adjustment notice requirements.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ 4.5 Effect of Termination or Expiration. If your paid subscription is terminated or expires, we will continue to make available to you our Free Services provided however, this may not be the case if your Agreement was terminated for cause.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ (available to new customers in India as of the India Jurisdiction Terms Effective Date. Customers in India with an existing Agreement will not automatically change contracting entities) ” | Captured 2026-06-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 3.1 Subscription Fees. The Subscription Fee will not increase during the Current Term of your subscription unless (i) you exceed your applicable Limits and incur Overages invoiced at the then-current rates detailed in our Product and Services Catalog ; (ii) you upgrade products or base packages, including upgrades as a result of exceeding Limits; (iii) you complete a purchase to subscribe to Add-Ons or additional products, including Marketing Contacts or HubSpot Credits capacity packs; and/or (iv) otherwise agreed to in your Order Form. We may also choose to decrease your fees upon written notice to you. Please review the Product Specific Terms for information on features available in Commerce Hub and other Subscription Services that may have different fee structures.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ Government Customer may only use the Subscription Service and Consulting Services for a governmental-related purpose. These terms will not apply in the event the Subscription Service and/or Consulting Services are used for any private, personal, or non-governmental-related purpose.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ "Overages" means the additional fees incurred when you exceed your HubSpot Credits Limit, and configure your account to Pay-as-you-go and incur Overages instead of automatically upgrading.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ You will continue to be subject to this Agreement for as long as you have access to a HubSpot account.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ 11.2.1 U.S. Government Entities. If you are a U.S. local, state or federal government entity, then the HubSpot Government Customer Additional Terms Appendix to these General Terms will apply to your Agreement. If these terms apply to you, then they are incorporated into the Agreement and will control in the event of any conflict with the Agreement.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ Government Customer's obligations in the ‘Indemnification’ section of the General Terms will only apply to the extent permitted by applicable law.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ (but only if you’re paying your Subscription Fees in Colombian Pesos)” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 2.5 Downgrades. You are not permitted to downgrade your Subscription Service during your Current Term. You may downgrade your Subscription Services at your next renewal date upon completion of a new Order Form.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | Enterprise | low | “If you are a U.S. local, state or federal government entity, then the HubSpot Government Customer Additional Terms Appendix to these General Terms will apply to your Agreement. If these terms apply to you, then they are incorporated into the Agreement and will control in the event of any conflict with the Agreement.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | Free | medium | “The limits that apply to you will be specified in your Order Form, this Agreement or in our Product and Services Catalog , and for our Free Subscriptions; these limits may also be designated only from within the product itself (collectively "Limits").” | Captured 2026-06-07Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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