Exa (Metaphor) procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| Subprocessors & data sharing | All applicable tiers | unknown | “ Certain features of the Services allow you to initiate interactions between the Services and third-party services or platforms, such as Discord, GitHub and social networks ("Social Features") . Social Features may include features that allow you to access our pages on third-party platforms, and from there to engage with, "like" or "share" our content. Use of Social Features may allow a third party to collect and/or use your information. If you use Social Features, information you post or make accessible may be publicly displayed by the third-party service. Both we and the third party may have access to information about you and your use of both the Services and the third-party service. For more information, see the section below, Third-Party Websites and Links.” | Captured 2026-08-14Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ We may disclose your information for legitimate purposes subject to this Privacy Policy, including: Vendors or other service providers who help us provide the Services, including for cloud storage, security, customer communications and relationship management (including customer support and marketing platforms), analytics, payment processing and the deployment of Tracking Technologies. Our affiliates or others within our corporate group , to efficiently provide the Services. Professional advisors , such as auditors, law firms, or accounting firms, to assess, protect, enforce and defend our rights and to comply with our legal and regulatory obligations. Third parties in connection with or anticipation of an asset sale, merger, bankruptcy, or other business transaction. For legal and security reasons and to protect our services and business , including to cooperate with law enforcement, judicial orders, and regulatory inquiries, to detect and prevent against fraudulent or illegal activity, to exercise or defend legal claims, to ensure the safety and security of our business, employees, and users, and to enforce our terms or other agreements. With your consent , or when you otherwise request or direct us to disclose your personal information. Our Services are designed to make content available to you and other customers in response to Query Data. We therefore also disclose certain content to customers through their use of our Services, which customers may use for their own purposes.” | Captured 2026-08-14Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “We may disclose your information for legitimate purposes subject to this Privacy Policy, including:” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “- **With your consent**, or when you otherwise request or direct us to disclose your personal information.” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “6.1. Use of Third-Party Materials in the Services. Certain Services may display, include or make available content, data, information, applications or materials from third parties (“Third-Party Materials”) or provide links to certain third- party websites. Third-Party Materials include the open source software or other third-party software, such as third- party large language models, that are included in the artificial intelligence and machine learning models you access or use through the Services. By using the Services, you acknowledge and agree that the Company is not responsible for examining or evaluating the content, accuracy, completeness, availability, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third-Party Materials or websites. We do not warrant or endorse and do not assume and will not have any liability or responsibility to you or any other person for any third-party services, Third-Party Materials or third-party websites, or for any other materials, products, or services of third parties. Third-Party Materials and links to other websites are provided solely as a convenience to you.” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “- **Vendors or other service providers** who help us provide the Services, including for cloud storage, security, customer communications and relationship management (including customer support and marketing platforms), analytics, payment processing and the deployment of Tracking Technologies.” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “- **Our affiliates or others within our corporate group**, to efficiently provide the Services.” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “- **Professional advisors**, such as auditors, law firms, or accounting firms, to assess, protect, enforce and defend our rights and to comply with our legal and regulatory obligations.” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “- **Information we receive when you choose to access the Services through your email account or another third party service**, such as from Google. We use information received from these partners, including your name, email address and profile picture, to maintain your account and login information.” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “- **For legal and security reasons and to protect our services and business**, including to cooperate with law enforcement, judicial orders, and regulatory inquiries, to detect and prevent against fraudulent or illegal activity, to exercise or defend legal claims, to ensure the safety and security of our business, employees, and users, and to enforce our terms or other agreements.” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “- **Information from publicly accessible sources**, including names, job titles, company affiliations and other information that is publicly available online (e.g., from articles, journals, websites, online directories) or from other public sources. We use this information to provide and improve our products and technology, including by generating content in response to queries and training and fine-tuning models that power our Services.” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “We may obtain information about you from outside sources, including information that we collect directly from third parties and information from third parties that you choose to share with us. Such information includes:” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “Certain features of the Services allow you to initiate interactions between the Services and third-party services or platforms, such as Discord, GitHub and social networks **("Social Features")**. Social Features may include features that allow you to access our pages on third-party platforms, and from there to engage with, "like" or "share" our content. Use of Social Features may allow a third party to collect and/or use your information. If you use Social Features, information you post or make accessible may be publicly displayed by the third-party service. Both we and the third party may have access to information about you and your use of both the Services and the third-party service. For more information, see the section below, Third-Party Websites and Links.” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “We may provide links to third-party websites or platforms, and display, or make available content, data, applications or materials from third parties. If you follow links to sites or platforms that we do not control and are not affiliated with us, you should review the applicable privacy notice, policies and other terms. We are not responsible for the privacy or security of, or information found on, these sites or platforms, or the accuracy, completeness or reliability of third-party materials. Information you provide on public or semi-public venues, such as third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “2.3. Subscription Renewals and Cancellations. You agree that if you purchase a subscription, your subscription will automatically renew at the subscription period frequency referenced on your subscription page (or if not designated, then monthly) and at the then-current rates, and your payment method will automatically be charged at the start of each new subscription period for the fees and taxes applicable to that period. To avoid future subscription charges, you must cancel your subscription 0 days before the subscription period renewal date by doing the following: going to https://dashboard.exa.ai/plan or contacting hello@exa.ai .” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “2.2. Paid Services. Certain of our Services are free; however, if you purchase our paid Services, you agree to pay us the applicable fees and taxes in U.S. Dollars, which will be charged on a recurring subscription basis. Failure to pay these fees and taxes will result in the termination of your access to the paid Services. You agree that (i) we may store and continue billing your payment method (e.g. credit card) to avoid interruption of such Services, and (ii) we may calculate taxes payable by you based on the billing information that you provide us at the time of purchase. You represent and warrant that (a) all information you provide with regards to a purchase of the Services, including, without limitation, payment information, is accurate, current and complete; and (b) you have the legal right to use the payment method you provide to us or our payment processor (e.g., Stripe). We reserve the right to change our subscription plans or adjust pricing for the Services in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise provided in this Agreement, any price changes or changes to your subscription plan will take effect following reasonable notice to you. All subscriptions are payable in accordance with payment terms in effect at the time the subscription becomes payable. Payment can be made by credit card, debit card, or other means that we may make available. Subscriptions will not be processed until payment has been received in full, and any holds on your account by any other payment processor are solely your responsibility.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “2.4. No Subscription Refunds. Except as expressly set forth in these Terms, payments for any subscriptions to the Services are nonrefundable and there are no credits for partially used periods. Following any cancellation by you, however, you will continue to have access to the paid Services through the end of the subscription period for which payment has already been made.” | Captured 2026-07-20Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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