Elai.io procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| DPA, audit rights & data residency | All applicable tiers | unknown | “ Elai is a multinational organization that is headquartered in the United States and has subsidiaries, systems and business functions around the world. In accordance with applicable law, Elai may share Personal Data with its affiliates and service providers, which may involve transferring it to other countries or allowing personnel at Elai or its affiliates or service providers to remotely access it from other countries. These other countries may have privacy laws that are different from those in your country. Regardless of locations, Elai handles Personal Data as described in this Website Privacy Policy and takes steps to ensure that any recipient of your Personal Data adheres to these same practices.” | Captured 2026-07-20Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ Elai, as a subsidiary of Panopto, Inc. (“Panopto”), complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Elai, as a subsidiary of Panopto, has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Panopto has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/ , and search for “Panopto”, as Elai, as a subsidiary of Panopto, is covered under Panopto’s DPF certification. To learn more, visit our Data Privacy Framework Notice here . ” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ Subject to this Section 6, these Terms of Service will remain in full force and effect while you use the Website and/or Services. You may terminate your access to the Services, including the Paid Services (if any), for any or no reason, at any time by contacting Elai Support . We may suspend or terminate your rights to use the Website and/or Services at any time for any reason at our sole discretion, including for any use of the Website and/or Services in violation of these Terms of Service. Upon termination of your rights under these Terms of Service, your right to access and use the Website and Services will terminate immediately. If you have purchased Paid Services from us, any termination by you, or by us with cause, is subject to the no-refund policy described in Section 5(e) above. You understand that any termination of your right to access the Website and Services may involve deletion of your User Content from our live databases. Elai will not have any liability whatsoever to you for any termination of your rights under these Terms of Service, including for deletion of your User Content. Even after your rights under these Terms of Service are terminated, the provision of these Terms of Service that are likely to require performance, or have application to events that may occur after termination of these Terms of Service, will survive termination.” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Elai is a multinational organization that is headquartered in the United States and has subsidiaries, systems and business functions around the world. In accordance with applicable law, Elai may share Personal Data with its affiliates and service providers, which may involve transferring it to other countries or allowing personnel at Elai or its affiliates or service providers to remotely access it from other countries. These other countries may have privacy laws that are different from those in your country. Regardless of locations, Elai handles Personal Data as described in this Website Privacy Policy and takes steps to ensure that any recipient of your Personal Data adheres to these same practices.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ As we believe to be necessary or appropriate, we may disclose Personal Data: (a) in accordance with applicable laws; (b) to comply with a subpoena or other legal process; (c) to respond to requests from public and government authorities; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. Please also keep in mind that if you participate in an Elai survey, blog, discussion forum, or other part of the Website that allows you to post comments, the information you provide may be made broadly available to others who have access to the Website.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ The Website and Services may contain links to third-party websites and services, or display advertisements for third parties, that are not under the control of Elai, and Elai is not responsible for any such third-party links and ads. Elai provides access to these third-party links and ads only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to such third-party links and ads. When you click on any of the third-party links and ads, the applicable third party’s terms and policies apply, including its privacy and data gathering practices. You should make whatever investigation you feel is necessary or appropriate before proceeding with any transaction in connection with such third-party links and ads.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Elai does not sell your Personal Data and only discloses or shares your Personal Data with third parties in the following circumstances or for the following purposes: Elai and its affiliates are in different countries around the world and by accessing the Website, your Personal Data may be transferred outside of your local jurisdiction. Please see Section 11 below for more information on such transfers. We use trusted third-party service providers to support Elai’s business and the Website. For example, we use service providers for hosting, analytics, marketing and communications, and other business operations, and such service providers may need access to Personal Data to complete those functions. In such cases, these service providers must abide by our data privacy and security requirements and are not allowed to use Personal Data they receive from us for any other purpose. When you sign-up for paid Services, you are consenting to our delivery of this information to our contractors and service providers, which may include payment processors, banks and credit card companies that we use to process a transaction or other third parties who may provide all or a portion of the underlying paid Services on our behalf. In the event Elai is acquired or merges with another company, the Website and the Services (including the Personal Data collected through them) may be transferred to another entity. When we conduct joint webinars or marketing events with business partners, we may share participant contact information with such business partners for their marketing use. ” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ a. General . Some of the Services requires a purchase be made to get access to them (“Paid Services”). If you elect to purchase Paid Services, you agree to our storage of your payment information and understand that your Paid Services are personal to you, such that you may not transfer or make available your account name and password to others. Any distribution or sharing by you of your account name and password may result in cancellation of your Paid Services without refund and/or additional charges based on unauthorized use. We reserve the right, from time to time, to change the Paid Services, with or without prior notice to you.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ d. Current Information . You must provide us with current, complete and accurate information for your Payment Method. You must promptly update all information to keep your Payment Method current, complete and accurate (such as a change in billing address, card number or expiration date), and you must promptly notify us if your Payment Method is cancelled (including if you lose your card or it is stolen), or if you become aware of a potential breach of security (such as an unauthorized disclosure or use of your name or password). Changes to such information can be made by logging into your profile at https://app.elai.io/profile, clicking on the “Manage Subscription” button, and then clicking on the edit icon next to your current Payment Method. If you fail to provide us with any of the foregoing information, you agree that you are responsible for fees accrued under your Payment Method. In addition, you authorize us to obtain updated or replacement expiration dates and card numbers for your credit or debit card as allowed or provided by your credit or debit card issuer.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ c. Automatic Renewal Program . Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid Services. Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging into your profile at https://app.elai.io/profile, clicking on the “Manage Subscription” button, and then clicking on the “Cancel Subscription” button. Please note that completing these steps will only stop future automatic renewals of your current subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ b. Payment . Prices for all Paid Services are in U.S. dollars and exclude any and all applicable taxes, unless expressly stated otherwise. To the extent permissible under law, you are responsible for any applicable taxes, whether or not they are listed on your receipt or statement. All applicable taxes are calculated based on the billing information you provide us at the time of purchase. If you purchase Paid Services, you agree to pay, using a valid credit or debit card or other form of payment that we may accept from time to time (“Payment Method”), the applicable fees and taxes (if any) set forth in the offer that you accepted. We reserve the right, upon prior notice to you, to change the amount of any fees and to institute new fees, effective at the end of your current subscription period. All authorized charges will be billed to your designated Payment Method on the terms described in the specific offer. If payment cannot be charged to your Payment Method or your payment is returned to us for any reason, we reserve the right to either suspend or terminate your access to the unpaid-for Paid Services. It is your responsibility to ensure that sufficient funds are available to cover the charges for the Paid Services, and we have no liability for any overdraft or other fees that you may incur as a result of our processing of your payment. When sufficient funds are not available upon the renewal date, you authorize us to retry collection on your Payment Method. If your service has been suspended due to payment failure, any successful retry will reset the subscription period to the date of the successful payment.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ e. No Refund Policy . All fees relating to Paid Services, including the initial fees and any subsequent automatic renewal fees (as described above), are non-refundable. In addition, any minutes you have purchased as part of the Paid Services that are not used by the end of the applicable billing cycle will be forfeited and cannot be carried over to the next billing cycle or refunded. If you initiate a chargeback or otherwise reverse a payment made with your Payment Method, we may in our discretion cancel your Paid Services immediately. If we successfully dispute the reversal, and the reversed funds are returned to us, you are not entitled to a refund or to have your Paid Services reinstated.” | Captured 2026-07-20Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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