Workflow & Automation · character.aiCharacter.AI
Graded against 811 verified platforms, from its own policy text. Automated assessment against a published rubric — not legal advice.
Partially verified: Terms of Service assessed · Privacy Policy pending. Everything below comes only from what was read in full.
No verified risks yet
AIRIN has not published verified findings for this record yet. The page shows the gap instead of guessing.
How to read this page: Overall risk rates what Character.AI's own policy terms mean for your prompts, outputs, and data. The benchmark bands below grade those same verified terms relative to peers — a platform in a risky-by-default category can rate HIGH risk and still grade STRONG against its peer set. Both trace to the cited findings.
Policy benchmark
rubric v1.0 — how this is scoredBased on 71 verified, verbatim-cited findings below — read the citations.
Based on 95 verified, verbatim-cited findings below — read the citations.
Automated assessment against a published rubric — not legal advice.
Partially verified — Terms of Service — Verified (read in full, 0 findings); Privacy Policy — Capture under review. Findings below are from fully-read, verified documents only; remaining core documents are pending capture.
Needs review
A core policy document is captured but requires review before AIRIN can mark the corpus fully verified.
- Terms of ServiceVerified - read in full - 0 citationspdf textLast captured 2026-08-24
- Privacy PolicyCompleteness unconfirmedrendered
Clause A explicitly states a right to opt out of arbitration, while Clause B describes the arbitration and waivers as definitive without mentioning any opt-out, creating confusion about the mandatory nature of these provisions.
" NOTE: THESE TERMS CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER. By agreeing to these Terms, you agree to resolve all disputes with us through binding individual arbitration. That means you also waive any right to have those disputes decided by a judge or jury, and you waive your right to participate in class actions, class arbitrations, or representative actions. You have the right to opt out of arbitration as explained below in the section entitled “Dispute Resolution By Binding Arbitration.” "
" Jury Trial and Class Action Waivers. You and Character.AI agree that, by entering into these Terms, you and Character.AI are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not by a judge or a jury."
Within one documentClause A states that disputes 'will be determined by a neutral arbitrator,' implying a mandatory process, while Clause B explicitly grants users the right to opt out of arbitration, making it conditional.
" Jury Trial and Class Action Waivers. You and Character.AI agree that, by entering into these Terms, you and Character.AI are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not by a judge or a jury."
"**NOTE: THESE TERMS CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER.** By agreeing to these Terms, you agree to resolve all disputes with us through binding individual arbitration. That means you also waive any right to have those disputes decided by a judge or jury, and you waive your right to participate in class actions, class arbitrations, or representative actions. You have the right to opt out of arbitration as explained below in the section entitled **“Dispute Resolution By Binding Arbitration.”**"
Within one documentClause A states that user rights 'will be determined by a neutral arbitrator,' implying no alternative, whereas Clause B explicitly grants the user a right to opt out of arbitration.
"**Jury Trial and Class Action Waivers.** You and Character.AI agree that, by entering into these Terms, you and Character.AI are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not by a judge or a jury."
"**NOTE: THESE TERMS CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER.** By agreeing to these Terms, you agree to resolve all disputes with us through binding individual arbitration. That means you also waive any right to have those disputes decided by a judge or jury, and you waive your right to participate in class actions, class arbitrations, or representative actions. You have the right to opt out of arbitration as explained below in the section entitled **“Dispute Resolution By Binding Arbitration.”**"
Within one documentClause B states that JAMS Mass Arbitration Procedures and Guidelines will apply to mass arbitration claims, while Clause A introduces a mandatory 'Stage One' process that dictates a different initial handling and pauses all other mass arbitration claims, thereby conflicting with the direct application of JAMS procedures.
" Stage One. Claimants’ counsel and Character.AI will each select ten Test Cases (twenty cases total) to be resolved individually by different arbitrators in accordance with the JAMS Rules. If claimants’ counsel or Character.AI do not select Test Cases in a reasonable time, the Process Administrator shall select all twenty Test Cases. Until those cases are resolved, no other Mass Arbitration claims may proceed in any arbitration, and neither you or us will be responsible for or cause JAMS to charge any case management fee(s) or arbitration appointment fee(s) for those cases. Stage One shall be deemed complete upon final resolution of all Test Cases."
" Mass Arbitrations. If 25 or more individuals who are represented by either the same law firm or law firms acting in coordination submit similar arbitration claims against the same party or related parties, you and Character.AI agree that the JAMS Mass Arbitration Procedures and Guidelines will apply to those claims as a Mass Arbitration. The JAMS Mass Arbitration Procedures and Guidelines are specially designed to facilitate the fair, expeditious, and efficient resolution of mass arbitrations; they are published at https://www.jamsadr.com/mass-arbitration-procedures ."
Within one document
Clause intelligence
Canonical clauses and stance patterns extracted from the same gate-verified citations shown on this page.
The clause restricts commercial use.
“(xx) interferes with or appropriates any person’s right of publicity by using their name, likeness or persona (a) without permission and (b) outside a permissible context such as non-commercial parody or public commentary; or”Open source citation
The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.
“If that is not successful, a party intending to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to Character.AI should be sent to: Character Technologies, Inc. #1152 700 El Camino Real Suite 120 Menlo Park CA 94025 (“Notice Address”). The Notice must (i) describe the nature and basis of the claim or dispute and (ii) state the specific relief requ...”Open source citation
The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.
“For avoidance of doubt, nothing in this Arbitration Agreement shall affect any non-waivable statutory rights that apply to you. To the extent any claim, dispute or controversy covered by the Terms isn’t arbitrable under applicable laws or otherwise, you agree such claim or dispute will be resolved exclusively in accordance with the subsection of these Terms titled “Choice of Law, Jurisdiction, Venue” below.”Open source citation
The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.
“NOTE: THESE TERMS CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER. By agreeing to these Terms, you agree to resolve all disputes with us through binding individual arbitration. That means you also waive any right to have those disputes decided by a judge or jury, and you waive your right to participate in class actions, class arbitrations, or representative actions. You have the right to opt out of arbitrati...”Open source citation
The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.
“Future Changes to Arbitration Agreement. Notwithstanding any provision in these Terms to the contrary, Character.AI agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Services, you may reject any such change by sending Character.AI written notice within thirty 30 calendar days of the change to the Notice Address provided a...”Open source citation
Tier matrix
Plan-level conditions detected from citation-backed clauses. Empty tiers mean AIRIN has not captured decisive tier language yet.
| Tier | Surface | Verdict | Risk | Citations |
|---|---|---|---|---|
| All applicable tiers | commercial use | conditional | MEDIUM | 1 |
| All applicable tiers | data retention | worsens | HIGH | 2 |
| All applicable tiers | governing law disputes | conditional | MEDIUM | 37 |
| All applicable tiers | moderation enforcement | worsens | HIGH | 2 |
| Free | prompt ownership | worsens | HIGH | 8 |
Policy evolution
Open full timelineBefore/after stance changes across captured policy versions. When no material delta exists yet, AIRIN shows the latest citation-backed stance events instead.
Latest stance: arbitration or waiver on governing law disputes
“**Severability.** If a court or the arbitrator decides that any term or provision of this Arbitration Agreement is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement shall be enforceable as so modified. The remainder of the Terms will continue to apply.”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“**Choice of Law, Jurisdiction, Venue.** If you are not a consumer in the European Economic Area, these Terms are governed by the laws of the State of California without regard to its conflict of law provisions, and with respect to any disputes or claims not subject to arbitration, as set forth above, you and Character.AI agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Santa Clara County, California.”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“This Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against Character.AI on your behalf.”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“**How to Opt Out.** If you do not want to be bound by the Arbitration Agreement, you must notify Character.AI in writing by email to [arbitration@character.ai](mailto:arbitration@character.ai) within 30 days of the date you first agree to the Terms, stating that you do not want to resolve disputes with Character.AI by arbitration. Opting out of the Arbitration Agreement will not affect any other part of the Terms.”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“For avoidance of doubt, nothing in this Arbitration Agreement shall affect any non-waivable statutory rights that apply to you. To the extent any claim, dispute or controversy covered by the Terms isn’t arbitrable under applicable laws or otherwise, you agree such claim or dispute will be resolved exclusively in accordance with the subsection of these Terms titled “Choice of Law, Jurisdiction, Venue” below.”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“**Future Changes to Arbitration Agreement.** Notwithstanding any provision in these Terms to the contrary, Character.AI agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Services, you may reject any such change by sending Character.AI written notice within thirty 30 calendar days of the change to the Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“**NOTE: THESE TERMS CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER.** By agreeing to these Terms, you agree to resolve all disputes with us through binding individual arbitration. That means you also waive any right to have those disputes decided by a judge or jury, and you waive your right to participate in class actions, class arbitrations, or representative actions. You have the right to opt out of arbitration as explained below in the section entitled **“Dispute Resolution By Binding Arbitration.”**”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“**Agreement to Arbitrate.** This Dispute Resolution by Binding Arbitration section of the Terms is referred to in these Terms as the “Arbitration Agreement.” You and Character.AI agree that any and all disputes or claims that have arisen or may arise between you and Character.AI, whether arising out of or relating to these Terms (including any alleged breach thereof), the Website or Services, any aspect of the relationship or transactions between us, shall be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify. JAMS will administer the arbitration and will select the arbitrator as described below. The Federal Arbitration Act governs the validity and enforcement of this Arbitration Agreement.”Open timeline citation
Capture recency
- Terms of Service:Last captured 2026-08-24· verified 2026-08-24
- Privacy Policy:Last captured 2026-08-12· verified 2026-08-12
Dates state when our pipeline captured and verified each document — not when the vendor last changed it. Documents are re-scanned on a recurring cadence; a document verified once says so until a re-scan confirms it again.
↓ 11 fewer findings this quarter vs last (95 vs 106). First scan: June 2026.
Compare and stack are saved in your browser. Open compare · View your stack. A correction triggers an automated re-read of Character.AI's policies — no human edits the data.
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We haven't yet verified Character.AI's Privacy Policy. Point us at the official page and our pipeline will attempt to capture and read it in full. Submissions are candidates only — nothing is published until it passes the same verification gates as every other document on this site.
Every finding above is a verbatim quote from Character.AI's own published policy, captured to an immutable snapshot and read in full through a two-gate verification pipeline. Confidence labels and any analysis are AI-generated and informational only — not legal advice.
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