Autumn AI procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| Subprocessors & data sharing | All applicable tiers | unknown | “ The Services may incorporate third-party technology, information, and materials ("Third Party Services"), available only in conjunction with the Service. Use of Third Party Services is governed by the applicable Third Party Terms, incorporated by reference. You are responsible for checking for updates; use following changes constitutes acceptance. Autumn AI cannot guarantee continued incorporation of Third Party Services and makes no warranties regarding them.” | Captured 2026-09-24Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ Resolution times are target-based, not guaranteed. Autumn AI prioritizes based on severity and impact. P0 issues receive updates on a 24/7 basis; other priorities follow business hours.” | Captured 2026-09-24Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ The Starter Plan is restricted to organizations with 100 or fewer total personnel across affiliated entities. Organizations exceeding this threshold must upgrade to Enterprise plans. You must maintain eligibility and notify Autumn AI of any changes. Autumn AI reserves the right to suspend accounts that do not meet requirements without liability.” | Captured 2026-09-24Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ Autumn AI may offer Services or editions free ("Free Offerings"). Customers providing Customer Data with Free Offerings grant Autumn AI no data obligations, and Autumn AI disclaims all liability. Free Offerings are provided "AS-IS" without warranty; Autumn AI has no support obligations or indemnification liability (or a maximum of $100 liability if such exclusions are unenforceable).” | Captured 2026-09-24Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ Availability. Autumn AI responds to substantial unavailability within 8 hours during business hours (Monday-Friday, 8am-6pm Pacific) or within 8 hours of the next business day otherwise. Measurement excludes scheduled maintenance and issues beyond Autumn AI's control. Customers must notify support within 72 hours of downtime or forfeit credit; credits are nonrefundable.” | Captured 2026-09-24Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ For Enterprise Support customers. Autumn AI uses commercially reasonable efforts to provide 99.99% Service Availability. ” | Captured 2026-09-24Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ Support. Autumn AI provides support for Service defects per the chosen Service Plan. Enterprise support service levels are:” | Captured 2026-09-24Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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