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tier differences · Terms of Service

Autumn AI policy finding

“ Availability. Autumn AI responds to substantial unavailability within 8 hours during business hours (Monday-Friday, 8am-6pm Pacific) or within 8 hours of the next business day otherwise. Measurement excludes scheduled maintenance and issues beyond Autumn AI's control. Customers must notify support within 72 hours of downtime or forfeit credit; credits are nonrefundable.”
Document
Terms of Service
Captured
2026-09-24
Location
§ 21 (Support & Availability Policy)
Snapshot SHA-256
4627bc1a1c58aa294da0553a8332859e6dc0d25aac6538dc6665a677067eedcb
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Informational only, not legal advice. Terms change; verify the source and capture date.

Canonical permalink: https://airinetwork.com/platform/autumn-ai/finding/tier-differences-7b41c3229f1364f7a240

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