Workflow & Automation · atlassian.comAtlassian Intelligence
Graded against 808 verified platforms, from its own policy text. Automated assessment against a published rubric — not legal advice.
No lens is bandable yet — banding requires fully verified documents with on-criteria findings. The gap is shown honestly, never estimated.
“This Section 5 only applies to Software Products. 5.1. Modifications . Atlassian may provide some portions of the Software Products in source code form for Customer to use internally to create bug fixes, configurations or other modifications of the Software Products, as permitted in the Documentation (“ Modifications ”). Customer must keep such source…”
Partially verified: Terms of Service assessed · Privacy Policy pending. Everything below comes only from what was read in full.
Watch: indemnity liability
Start here. These are the highest-risk verified clauses AIRIN found in the platform's own policy text.
This segment caps Atlassian's aggregate liability for all Output Claims at the lesser of twelve months of fees paid or US$1,000,000, and designates Section 4 as the exclusive remedy and entire liability framework for Output-related claims, thereby limiting Customer's recovery rights.
Establishes that all fees and expenses are non-refundable as a general rule, with limited exceptions elsewhere in the Agreement, and clarifies that Reseller-related refunds pass through the Reseller.
Waives indirect, special, incidental, reliance, and consequential damages for both parties (subject to Excluded Claims and Special Claims carve-outs) and caps each party's total liability under the agreement, to the maximum extent permitted by law.
Scores derived from 8 enriched findings — same verbatim citations as below. AI-generated, not legal advice.
- Atlassian Intelligence's terms explicitly protect your inputs from training use — the policy is affirmatively favorable on this point.
- Your outputs and prompts are explicitly yours — Atlassian Intelligence's terms include affirmatively protective IP language.
Derived from AI-enriched analysis of the verified findings below — informational only, not legal advice.
How to read this page: Overall risk rates what Atlassian Intelligence's own policy terms mean for your prompts, outputs, and data. The benchmark bands below grade those same verified terms relative to peers — a platform in a risky-by-default category can rate HIGH risk and still grade STRONG against its peer set. Both trace to the cited findings.
Partially verified — Terms of Service — Verified (read in full, 65 findings); Privacy Policy — Capture pending. Findings below are from fully-read, verified documents only; remaining core documents are pending capture.
Held for review
A core policy document failed verification or contains contested evidence that must not be treated as fully verified.
- Terms of ServiceVerified - read in full - 65 citationsstaticLast captured 2026-08-05
- Privacy PolicyCapture pendingstatic
Only citation-backed plan differences are shown here; absent cells mean AIRIN has not verified a tier-specific claim.
This segment permits Customer to conduct benchmarking assessments of the Products and, as a condition of public disclosure of results, grants Atlassian a reciprocal right to conduct and publicly disclose assessments of Customer's products and services, establishing mutual benchmarking rights and procedural disclosure requirements.
" 2.4. Benchmarking . Customer may conduct benchmarks or comparative assessments of the Products (each, an “ Assessment ”). If Customer, directly or through a third party, conducts or publicly discloses the results of an Assessment, (i) the..."
This segment grants Customer a non-exclusive, worldwide right to use Products and Support/Advisory Services for internal business purposes during the Subscription Term, and simultaneously restricts Customer from renting, leasing, selling, distributing, or sublicensing the Products, defining both the permitted scope of commercial use and the restrictions on that use.
" 2.1. Permitted Use . Subject to this Agreement and during the applicable Subscription Term, Atlassian grants Customer a non-exclusive, worldwide right to use the Products and related Support and Advisory Services for its and its Affiliat..."
Defines the agreement term, grants Customer a unilateral right to terminate for convenience with immediate payment of outstanding amounts, and sets out the cause-based termination rights of either party, all of which directly precede and trigger data deletion obligations.
" 12.1. Term . This Agreement commences on the date Customer accepts it and expires when all Subscription Terms have ended. 12.2. Termination for Convenience . Customer may terminate this Agreement or a Subscription Term upon notice for a..."
Defines Privacy Policy, Products, Product-Specific Terms (including AI Terms), Reseller, and Scope of Use — each carries legal weight by determining what data handling obligations, AI-specific terms, and usage limitations apply to Customer.
" “ Privacy Policy ” means Atlassian’s privacy policy available at https://www.atlassian.com/legal/privacy-policy . “ Products ” means the applicable Cloud Products or Software Products made available by Atlassian in connection with an Orde..."
Specifies that for free subscriptions, Agreement modifications become effective during the then-current Subscription Term in accordance with Atlassian's notice, distinguishing the modification timing from paid subscriptions.
" (b) For free subscriptions, modifications become effective during the then current Subscription Term, in accordance with Atlassian’s notice."
Permits Atlassian to make modifications effective during a current paid Subscription Term for compliance with Law or Product functionality updates, grants Customer the right to terminate the affected Products as an exclusive remedy, and prescribes a 30-day notice window and pro-rata refund procedure for exercising that right.
" (ii) Atlassian may specify that modifications will become effective during a then-current Subscription Term if: (A) required to address compliance with Law, or (B) required to reflect updates to Product functionality or introduction of new..."
Defines Support, Support Policy, Third-Party Code Policy, and User, establishing the legal scope of who may use the Products and under what support and third-party code terms, which affects usage rights and obligations throughout the Agreement.
" “ Support ” means the level of support for the Products corresponding to Customer’s Scope of Use, as identified in the Support Policy. “ Support Policy ” means the Atlassian support offerings documentation available at https://confluence...."
Defines the automatic renewal mechanics for Subscription Terms including renewal duration tied to prior term length and rates, and specifies the notice procedure either party must follow to elect non-renewal.
" (c) Renewals . Unless otherwise specified in an Order and subject to the Product, Support or Advisory Services continuing to be generally available, a Subscription Term will automatically renew at Atlassian’s then current rates for: (i) i..."
Evidence appendix
Showing priority citations first. The full appendix is available for audit trails; not every citation is a severe risk.
" (c) Disclaimers . Output is generated by artificial intelligence, including by using technology provided by third-party subcontractors. Atlassian makes no warranty as to the accuracy, completeness or reliability of Output or that it does not violate third-party rights or Law . Due to the nature of the AI Offerings, (i) Output may not be unique or exclusive to Customer and its Users, (ii) the same or similar Input may yield differing Output, and (iii) Output does not represent Atlassian’s or its subcontractors’ views. "
This segment disclaims warranties regarding accuracy, completeness, reliability, and legality of AI-generated Output; discloses use of third-party subcontractor technology; and warns that Output may not be unique, that similar inputs may yield different outputs, and that Output does not represent Atlassian's views.
AI-generated interpretation, not legal advice.
" If Customer provides Atlassian with feedback or suggestions regarding the Products or other Atlassian offerings, Atlassian may use the feedback or suggestions without restriction or obligation."
Grants Atlassian an unrestricted, obligation-free right to use Customer-provided feedback and suggestions regarding the Products for any purpose, effectively conveying a royalty-free license over such feedback.
AI-generated interpretation, not legal advice.
" This Section 5 only applies to Software Products. 5.1. Modifications . Atlassian may provide some portions of the Software Products in source code form for Customer to use internally to create bug fixes, configurations or other modifications of the Software Products, as permitted in the Documentation (“ Modifications ”). Customer must keep such source code secure (on computer devices and online repositories controlled by Customer), confidential, and only make it available to Customer’s employees who have a legitimate need to access and use the source code to create and maintain Modifications. Customer may only use Modifications with the Software Products, and only in accordance with this Agreement, including the Third-Party Code Policy, the Documentation, and Customer’s Scope of Use. Customer must not distribute source code or Modifications to third parties. Customer must securely destroy the source code at the earliest of: (a) Customer no longer needing to use source code to create or maintain Modifications, (b) termination or non-renewal of a relevant Subscription Term, or (c) Atlassian’s request for any reason. Notwithstanding anything else in this Agreement, Atlassian has no support, warranty, indemnity or other responsibility for Modifications. 5.2. License Verification . Upon Atlassian’s written request, Customer will promptly confirm in writing whether its use of the Software Products is in compliance with the applicable Scope of Use. "
This segment restricts Customer's use of source code provided for Software Product modifications to internal use only, imposes obligations to keep source code secure and confidential, and limits access to employees with a legitimate need, establishing confidentiality and security obligations around Software Product source code.
AI-generated interpretation, not legal advice.
" 3.1. In General . Agents are AI Offerings that Users may direct to take certain actions on behalf of Customer (“ Agents ”). These actions are not Output. Agents may be created by Customer, provided by Atlassian, or provided by third parties as Third-Party Products. 3.2. Additional Customer Obligations and Restrictions . Customer is responsible for its use of Agents, including determining whether any actions Agents may take are appropriate for that use and appropriately supervising such actions. Customer must not use Agents in a manner that either violates third-party rights or Law or is intended, or would reasonably be expected, to do so. "
This segment defines Agents as AI Offerings that take actions on behalf of Customer (a key definitional element), distinguishes agent actions from Output, identifies sources of Agents (customer-built, Atlassian-provided, or third-party), and imposes obligations on Customer to supervise Agent actions and restricts use of Agents in ways that violate third-party rights or law.
AI-generated interpretation, not legal advice.
" 4.3. Limitation of Liability and Exclusive Remedy . To the maximum extent permitted by Law, Atlassian’s entire liability arising out of or related to all Output Claims will not exceed in aggregate the lesser of (i) the amounts paid to Atlassian for the Cloud Products from which the Output was generated during the twelve (12) months preceding the first event out of which an Output Claim arose, and (ii) US$1,000,000. This Section 4 sets out Customer’s exclusive remedy and Atlassian’s entire liability regarding Output. "
This segment caps Atlassian's aggregate liability for all Output Claims at the lesser of twelve months of fees paid or US$1,000,000, and designates Section 4 as the exclusive remedy and entire liability framework for Output-related claims, thereby limiting Customer's recovery rights.
AI-generated interpretation, not legal advice.
" (e) Refunds . All fees and expenses are non-refundable, except as otherwise provided in this Agreement. For any purchases Customer makes through a Reseller, any refunds from Atlassian payable to Customer relating to that purchase will be remitted by that Reseller, unless Atlassian specifically notifies Customer otherwise at the time of refund."
Establishes that all fees and expenses are non-refundable as a general rule, with limited exceptions elsewhere in the Agreement, and clarifies that Reseller-related refunds pass through the Reseller.
AI-generated interpretation, not legal advice.
" 14.1. Damages Waiver . Except for Excluded Claims or Special Claims, to the maximum extent permitted by Law, neither party will have any liability arising out of or related to this Agreement for any loss of use, lost data, lost profits, interruption of business or any indirect, special, incidental, reliance or consequential damages of any kind, even if informed of their possibility in advance. 14.2. General Liability Cap . Except for Excluded Claims or Special Claims, to the maximum extent permitted by Law, each party’s entire liability arising out of or related to this Agreement will not exceed in aggregate the amounts paid to Atlassian for the Products, Support and Advisory Services giving rise to the liability during the twelve (12) months preceding the first event out of which the liability arose. Customer’s payment obligations under Sections 10.1 (Fees) and 10.2 (Taxes) are not limited by this Section 14.2. 14.3. Excluded Claims . “ Excluded Claims ” means: (a) Customer’s breach of Section 2.2 (Restrictions) or Section 6 (Customer Obligations), (b) either party’s breach of Section 16 (Confidentiality) but excluding claims relating to Customer Data or Customer Materials, or (c) amounts payable to third parties under Atlassian’s obligations in Section 15 (Indemnification by Atlassian). 14.4. Special Claims . For Special Claims, Atlassian’s aggregate liability under this Agreement will be the lesser of: (a) two times (2x) the amounts paid to Atlassian for the Products, Support and Advisory Services giving rise to the Special Claim during the twelve (12) months preceding the first event out of which the Special Claim arose, and (b) US$5,000,000. "
Waives indirect, special, incidental, reliance, and consequential damages for both parties (subject to Excluded Claims and Special Claims carve-outs) and caps each party's total liability under the agreement, to the maximum extent permitted by law.
AI-generated interpretation, not legal advice.
" (d) Increased Scope of Use . If Customer exceeds the Scope of Use purchased, unless otherwise agreed with Atlassian in writing, Customer must upgrade its subscription or pay for the increased Scope of Use. Unless otherwise specified in an applicable Order, Atlassian will charge Customer for any increased Scope of Use at Atlassian’s then-current rates, which may be prorated for the remainder of the then-current Subscription Term."
Imposes an obligation on Customer to upgrade its subscription or pay for any use exceeding the purchased Scope of Use, and grants Atlassian the right to charge at then-current rates, potentially prorated.
AI-generated interpretation, not legal advice.
" 2.1. Permitted Use . Subject to this Agreement and during the applicable Subscription Term, Atlassian grants Customer a non-exclusive, worldwide right to use the Products and related Support and Advisory Services for its and its Affiliates’ internal business purposes, in accordance with the Documentation and subject to Customer’s Scope of Use, as specified in the Order and the Product-Specific Terms. 2.2. Restrictions . Except to the extent otherwise expressly permitted by this Agreement, Customer must not (and must not permit anyone else to): (a) rent, lease, sell, distribute or sublicense the Products or (except for Affiliates) include them in a service bureau or outsourcing offering, (b) provide access to the Products to a third party, other than to Users, (c) charge its customers a specific fee for use of the Products, but Customer may charge an overall fee for its own offerings (of which the Products are ancillary), (d) use the Products to develop a similar or competing product or service, (e) reverse engineer, decompile, disassemble or seek to access the source code or non-public APIs to the Products, (f) modify or create derivative works of the Products, (g) interfere with or circumvent Product usage limits or Scope of Use restrictions, (h) remove, obscure or modify in any way any proprietary or other notices or attributions in the Products, or (i) violate the Acceptable Use Policy. 2.3. DPA . The DPA applies to Customer’s use of Products and related Support and Advisory Services and forms part of this Agreement. "
This segment grants Customer a non-exclusive, worldwide right to use Products and Support/Advisory Services for internal business purposes during the Subscription Term, and simultaneously restricts Customer from renting, leasing, selling, distributing, or sublicensing the Products, defining both the permitted scope of commercial use and the restrictions on that use.
AI-generated interpretation, not legal advice.
" (a) Atlassian may modify this Agreement (which includes the Policies, Product-Specific Terms and DPA) from time to time, by posting the modified portion(s) of this Agreement on Atlassian’s website. Atlassian must use commercially reasonable efforts to post any such modification at least thirty (30) days prior to its effective date."
Establishes Atlassian's right and procedure to modify the Agreement (including Policies, Product-Specific Terms, and DPA) by posting changes to its website, with a commercially reasonable efforts obligation to provide at least 30 days' advance notice before modifications take effect.
AI-generated interpretation, not legal advice.
" (i) except as specified below, modifications to this Agreement will take effect at the next Order or renewal unless either party elects to not renew pursuant to Section 10.1(c) (Renewals), and"
Establishes that for paid subscriptions, modifications to the Agreement generally take effect at the next Order or renewal, unless a party elects not to renew, creating a default timing rule for paid customers.
AI-generated interpretation, not legal advice.
" (b) For free subscriptions, modifications become effective during the then current Subscription Term, in accordance with Atlassian’s notice."
Specifies that for free subscriptions, Agreement modifications become effective during the then-current Subscription Term in accordance with Atlassian's notice, distinguishing the modification timing from paid subscriptions.
AI-generated interpretation, not legal advice.
"“ Special Claims ” means any unauthorized disclosure of Customer Data or Customer Materials caused by a breach by Atlassian of its obligations in Section 4.2 (Security Program). 14.5. Nature of Claims and Failure of Essential Purpose . The exclusions and limitations in this Section 14 (Limitations of Liability) apply regardless of the form of action, whether in contract, tort (including negligence), strict liability or otherwise and will survive and apply even if any limited remedy in this Agreement fails of its essential purpose."
Defines 'Special Claims' as unauthorized disclosure of Customer Data or Materials caused by Atlassian's breach of its security obligations, and confirms that liability exclusions and caps survive and apply regardless of the form of action.
AI-generated interpretation, not legal advice.
" (a) Output Use and Assessment . Customer is responsible for its use of Output, including determining whether Output is appropriate for that use. "
This segment places responsibility on Customer for assessing and determining the appropriateness of Output use, establishing a customer-side duty of care regarding AI-generated content.
AI-generated interpretation, not legal advice.
" 11.4. Disclaimers . Except as expressly provided in this Section 11 (Atlassian Warranties), the Products, Support and Advisory Services and all related Atlassian services and deliverables are provided “AS IS.” Atlassian makes no other warranties, whether express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular purpose, title or non-infringement. Atlassian does not warrant that Customer’s use of the Products will be uninterrupted or error-free. Atlassian is not liable for delays, failures or problems inherent in use of the internet and electronic communications or other systems outside Atlassian’s control. "
Disclaims all warranties beyond those expressly stated in Section 11, including implied warranties of merchantability, fitness for purpose, title, and non-infringement, and disclaim liability for interruptions, errors, and internet-related failures.
AI-generated interpretation, not legal advice.
" 7.1. Third-Party Code . This Agreement and the Third-Party Code Policy apply to open source software and commercial third-party software Atlassian includes in the Products. 7.2. Third-Party Products . Customer may choose to use the Products with third-party platforms, apps, add-ons, services or products, including offerings made available through the Atlassian Marketplace (“ Third-Party Products ”). Use of such Third-Party Products with the Products may require access to Customer Data and other data by the third-party provider, which, for Cloud Products Atlassian will permit on Customer’s behalf if Customer has enabled that Third-Party Product. Likewise, such use of Third-Party Products may entail access to Third-Party Product data by Atlassian. Customer’s use of Third-Party Products is subject to the relevant provider’s terms of use, not this Agreement, but data sent from the Third-Party Product to Customer’s Atlassian account is subject to this Agreement. Atlassian does not control and has no liability for Third-Party Products. Atlassian makes no warranty that the Products will, or will continue to, connect or interoperate with any Third-Party Product."
This segment incorporates the Third-Party Code Policy for open source and commercial third-party software, and establishes that Third-Party Products may require access to Customer Data and that Atlassian will permit such access on Customer's behalf for Cloud Products, identifying the data-sharing relationship with third-party providers and the applicable governing policies.
AI-generated interpretation, not legal advice.
" (c) Atlassian may assign its rights and obligations under this Agreement (in whole or in part) without Customer’s consent. "
Grants Atlassian the unilateral right to assign its rights and obligations under the Agreement, in whole or in part, without requiring Customer's consent.
AI-generated interpretation, not legal advice.
"export Law, or for any restricted end user under U.S. export Law. 20.14. Government End-Users . If Customer is a United States federal, state or local government customer, this Agreement is subject to, and is varied by, the Government Amendment available at https://www.atlassian.com/legal/government-amendment . 20.15. No Contingencies . The Products, Support and Advisory Services in each Order are purchased separately and not contingent on purchase or use of other Atlassian products and services, even if listed in the same Order. Customer’s purchases are not contingent on delivery of any future functionality or features."
Restricts use of Products in violation of export laws and for restricted end users under US export law; incorporates a Government Amendment for US government customers; and clarifies that Products in each Order are purchased independently and not contingent on other purchases or future delivery commitments.
AI-generated interpretation, not legal advice.
Common questions about Atlassian Intelligence's policies
- Does Atlassian Intelligence train its AI models on your data?
- No training on your content by default — based on 1 verified finding from Atlassian Intelligence's published policy. Informational only, not legal advice.
- Can you use Atlassian Intelligence's output commercially?
- Commercial use allowed — with conditions — based on 2 verified findings from Atlassian Intelligence's published policy. Informational only, not legal advice.
Clause detail — protections, your obligations, and coverage
Every clause below is a verbatim quote from Atlassian Intelligence's own published policy, read in full and linked to its exact location. Protections and user obligations are reported separately from risk because they are different kinds of clause — an obligation on you is not a risk to your data. Informational only, not legal advice.
✅ Protections found
17 verified clausesClauses in Atlassian Intelligence's policies that work in your favour — commitments the platform made to you.
- Audit rights, DPA & residency
“This Section 4 only applies to Cloud Products. 4.1. Customer Data . Atlassian may process Customer Data as specified in Section 6 (Purposes of the Processing) of Schedule 1 of the DPA. 4.2. Security Program . Atlassian has implemented and will maintain an…”
This segment specifies how Atlassian may process Customer Data (by reference to the DPA), imposes an obligation on Atlassian to implement and maintain an information security program with appropriate physical, technical,…
📍 § 4 (Cloud Products)Jump to exact text → - Moderation & enforcement
“12.1. Term . This Agreement commences on the date Customer accepts it and expires when all Subscription Terms have ended. 12.2. Termination for Convenience . Customer may terminate this Agreement or a Subscription Term upon notice for any reason. Subject to…”
Defines the agreement term, grants Customer a unilateral right to terminate for convenience with immediate payment of outstanding amounts, and sets out the cause-based termination rights of either party, all of which dir…
📍 § 12.1Jump to exact text → - Indemnity & liabilityindemnity direction
“4.1. Indemnification . Atlassian will defend Customer from and against any third-party claim to the extent alleging that Output of the AI Offerings, when used by Customer as authorized by the Agreement, directly infringes any copyright of a third party (an “…”
This segment establishes Atlassian's obligation to defend and indemnify Customer against third-party copyright infringement claims arising from AI Output ('Output Claims') when used as authorized, including payment of da…
📍 § 4.1Jump to exact text → - Indemnity & liabilitydamages/liability cap
“11.1. Performance Warranties . Atlassian warrants to Customer that: (a) the Products will operate in substantial conformity with the applicable Documentation during the applicable Subscription Term, (b) Atlassian will not materially decrease the functionality…”
Establishes affirmative performance warranties by Atlassian covering substantial product conformity, non-material reduction of functionality/security, and use of reasonable efforts to keep products free of malicious code…
📍 § 11.1Jump to exact text → - Indemnity & liabilityindemnity direction
“15.1. IP Indemnification . Atlassian must: (a) defend Customer from and against any third-party claim to the extent alleging that the Products, when used by Customer as authorized by this Agreement, infringe any intellectual property right of a third party (a…”
Imposes on Atlassian the obligation to defend Customer against third-party IP infringement claims arising from authorized use of the Products and to indemnify Customer for damages, fines, and costs resulting from such cl…
📍 § 15.1Jump to exact text → - Confidentiality
“16.1. Definition . “ Confidential Information ” means information disclosed by one party to the other under or in connection with this Agreement that: (a) is designated by the disclosing party as proprietary or confidential, or (b) should be reasonably unders…”
Defines 'Confidential Information' for both parties, including specific categories such as product source code and technical performance information for Atlassian, and Customer Data and Materials for Customer, establishi…
📍 § 16.1Jump to exact text →
+ 11 more verified clauses of this kind on this platform, cited in full in the report.
📋 Rules you must follow
3 verified clausesWhat Atlassian Intelligence requires of YOU. These are your obligations, not risks to your data or IP, so they are cited here and excluded from this platform's risk rating.
- Commercial useconduct restrictions
“2.1. Permitted Use . Subject to this Agreement and during the applicable Subscription Term, Atlassian grants Customer a non-exclusive, worldwide right to use the Products and related Support and Advisory Services for its and its Affiliates’ internal business…”
This segment grants Customer a non-exclusive, worldwide right to use Products and Support/Advisory Services for internal business purposes during the Subscription Term, and simultaneously restricts Customer from renting,…
📍 § 2.1Jump to exact text → - Moderation & enforcement
“20.10. Force Majeure . Neither party is liable for any delay or failure to perform any obligation under this Agreement (except for a failure to pay fees) due to events beyond its reasonable control and occurring without that party’s fault or negligence. 20.1…”
Permits Atlassian to use subcontractors and Affiliates to fulfill its obligations, while imposing an obligation on Atlassian to remain responsible for overall performance and to maintain appropriate written agreements wi…
📍 § 20.10Jump to exact text → - Prompt ownershipconduct restrictions
“2.4. Benchmarking . Customer may conduct benchmarks or comparative assessments of the Products (each, an “ Assessment ”). If Customer, directly or through a third party, conducts or publicly discloses the results of an Assessment, (i) the disclosure must inclu…”
This segment permits Customer to conduct benchmarking assessments of the Products and, as a condition of public disclosure of results, grants Atlassian a reciprocal right to conduct and publicly disclose assessments of C…
📍 § 2.3Jump to exact text →
What the policies actually cover
9 topics- Children's data1 clause
- Does not train on your content1 protective1 clause
- Damages & liability cap1 protective6 clauses
- Indemnity direction3 protective3 clauses
- Terms can change at any time4 protective5 clauses
- Deletion rights & post-termination survival1 protective1 clause
- Auto-renewal & cancel window2 clauses
- Feedback ownership1 clause
- Conduct restrictions2 obligations2 clauses
43 further verified clauses are cited on this page but not yet assigned a topic.
Cross-clause notes
Two verified clauses intersect on the same subject matter: the Terms of Service, § 12.4 addresses how long content is retained, and the Terms of Service, § 2.1 addresses use of content in connection with model training or service improvement. Both clauses are in force at the same time — read them together.
The Terms of Service, § 5 (Software Products) describes rights the platform takes in user content, and the Terms of Service, § 7.1 describes disclosure of data to third parties or subprocessors. Both clauses are in force at the same time — read them together.
Automated cross-reference against the published rubric — not legal advice.
Clause intelligence
Canonical clauses and stance patterns extracted from the same gate-verified citations shown on this page.
The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.
“In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Atlassian commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF to TRUSTe, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of ...”Open source citation
The clause includes sublicensable, transferable, or assignable rights.
“2.1. Permitted Use . Subject to this Agreement and during the applicable Subscription Term, Atlassian grants Customer a non-exclusive, worldwide right to use the Products and related Support and Advisory Services for its and its Affiliates’ internal business purposes, in accordance with the Documentation and subject to Customer’s Scope of Use, as specified in the Order and the Product-Specific Terms. 2.2. Restrict...”Open source citation
The clause appears to reserve or claim ownership rights for the platform.
“Managed accounts: If the Services are made available to you through an organization (e.g., your employer), we retain your information as long as required by the administrator of your account. For more information, see "Managed accounts and administrators" at the “ How we disclose information ” section. Marketing information: If you have elected to receive marketing emails from us, we retain information about your ...”Open source citation
The clause limits liability or disclaims warranties.
“11.1. Performance Warranties . Atlassian warrants to Customer that: (a) the Products will operate in substantial conformity with the applicable Documentation during the applicable Subscription Term, (b) Atlassian will not materially decrease the functionality or overall security of the Products during the applicable Subscription Term, and (c) Atlassian will use reasonable efforts designed to ensure that the Produc...”Open source citation
The clause limits liability or disclaims warranties.
“17.1. Access . Customer may receive access to certain Products or Product features on a free, fully discounted or trial basis, or as an alpha, beta or early access offering (“ Free or Beta Products ”). Use of Free or Beta Products is subject to this Agreement and any additional terms specified by Atlassian, such as the applicable scope and term of use. 17.2. Termination or Modification . At any time, Atlassian may...”Open source citation
Tier matrix
Plan-level conditions detected from citation-backed clauses. Empty tiers mean AIRIN has not captured decisive tier language yet.
| Tier | Surface | Verdict | Risk | Citations |
|---|---|---|---|---|
| All applicable tiers | audit rights dpa residency | conditional | MEDIUM | 2 |
| All applicable tiers | data retention | worsens | HIGH | 4 |
| All applicable tiers | governing law disputes | conditional | MEDIUM | 1 |
| All applicable tiers | indemnity liability | conditional | MEDIUM | 1 |
| All applicable tiers | privacy data use | worsens | HIGH | 6 |
| All applicable tiers | subprocessors data sharing | conditional | MEDIUM | 3 |
| All applicable tiers | training use | worsens | HIGH | 1 |
| Free | indemnity liability | conditional | MEDIUM | 2 |
| Free | subprocessors data sharing | conditional | MEDIUM | 1 |
| Government | privacy data use | conditional | MEDIUM | 1 |
| Government | subprocessors data sharing | conditional | MEDIUM | 1 |
| Pro / Paid | subprocessors data sharing | conditional | MEDIUM | 1 |
Policy evolution
Open full timelineBefore/after stance changes across captured policy versions. When no material delta exists yet, AIRIN shows the latest citation-backed stance events instead.
Latest stance: third party or vendor sharing on subprocessors data sharing
“16.1. Definition . “ Confidential Information ” means information disclosed by one party to the other under or in connection with this Agreement that: (a) is designated by the disclosing party as proprietary or confidential, or (b) should be reasonably understood to be proprietary or confidential due to its nature and the circumstances of its disclosure. Atlassian’s Confidential Information includes any Product source code and technical or performance information about Free or Beta Products. Customer’s Confidential Information includes Customer Data and Customer Materials. 16.2. Obligations . Unless expressly permitted by the disclosing party in writing, the receiving party must: (a) hold the disclosing party’s Confidential Information in confidence and not disclose it to third parties except as permitted in this Agreement, and (b) only use such Confidential Information to fulfill its obligations and exercise its rights in this Agreement. The receiving party may disclose such Confidential Information to its employees, agents, contractors and other representatives having a legitimate need to know (including, for Atlassian, the subcontractors referenced in Section 20.11 (Subcontractors and Affiliates)), provided the receiving party remains responsible for their compliance with this Section 16 (Confidentiality) and they are bound to confidentiality obligations no less protective than this Section 16 (Confidentiality).”Open timeline citation
Latest stance: third party or vendor sharing on commercial use
“2.1. Permitted Use . Subject to this Agreement and during the applicable Subscription Term, Atlassian grants Customer a non-exclusive, worldwide right to use the Products and related Support and Advisory Services for its and its Affiliates’ internal business purposes, in accordance with the Documentation and subject to Customer’s Scope of Use, as specified in the Order and the Product-Specific Terms. 2.2. Restrictions . Except to the extent otherwise expressly permitted by this Agreement, Customer must not (and must not permit anyone else to): (a) rent, lease, sell, distribute or sublicense the Products or (except for Affiliates) include them in a service bureau or outsourcing offering, (b) provide access to the Products to a third party, other than to Users, (c) charge its customers a specific fee for use of the Products, but Customer may charge an overall fee for its own offerings (of which the Products are ancillary), (d) use the Products to develop a similar or competing product or service, (e) reverse engineer, decompile, disassemble or seek to access the source code or non-public APIs to the Products, (f) modify or create derivative works of the Products, (g) interfere with or circumvent Product usage limits or Scope of Use restrictions, (h) remove, obscure or modify in any way any proprietary or other notices or attributions in the Products, or (i) violate the Acceptable Use Policy. 2.3. DPA . The DPA applies to Customer’s use of Products and related Support and Advisory Services and forms part of this Agreement.”Open timeline citation
Latest stance: liability limited on indemnity liability
“11.1. Performance Warranties . Atlassian warrants to Customer that: (a) the Products will operate in substantial conformity with the applicable Documentation during the applicable Subscription Term, (b) Atlassian will not materially decrease the functionality or overall security of the Products during the applicable Subscription Term, and (c) Atlassian will use reasonable efforts designed to ensure that the Products, when and as provided by Atlassian, are free of any viruses, malware or similar malicious code (each, a “ Performance Warranty ”). 11.2. Performance Warranty Remedy . If Atlassian breaches a Performance Warranty and Customer makes a reasonably detailed warranty claim within 30 days of discovering the issue, Atlassian will use reasonable efforts to correct the non-conformity. If Atlassian determines such remedy to be impracticable, either party may terminate the affected Subscription Term. Atlassian will then refund to Customer any pre-paid, unused fees for the terminated portion of the Subscription Term. These procedures are Customer’s exclusive remedy and Atlassian’s entire liability for breach of a Performance Warranty. 11.3. Exclusions . The warranties in this Section 11 (Atlassian Warranties) do not apply to: (a) the extent the issue or non-conformity is caused by Customer’s unauthorized use or modification of the Products, (b) unsupported releases of Software Products or Cloud Clients, or (c) Third-Party Products.”Open timeline citation
Latest stance: liability limited on indemnity liability
“17.1. Access . Customer may receive access to certain Products or Product features on a free, fully discounted or trial basis, or as an alpha, beta or early access offering (“ Free or Beta Products ”). Use of Free or Beta Products is subject to this Agreement and any additional terms specified by Atlassian, such as the applicable scope and term of use. 17.2. Termination or Modification . At any time, Atlassian may terminate or modify Customer’s use of (including applicable terms) Free or Beta Products or modify Free or Beta Products, without any liability to Customer. For modifications to Free or Beta Products or Customer’s use, Customer must accept those modifications to continue accessing or using the Free or Beta Products. 17.3. Pre GA . Free or Beta Products may be inoperable, incomplete or include errors and bugs or features that Atlassian may never release. 17.4. Disclaimer . Notwithstanding anything else in this Agreement, to the maximum extent permitted by Law, Atlassian provides no warranty, indemnity, service level agreement or support for Free or Beta Products and its aggregate liability for Free or Beta Products is limited to US$100.”Open timeline citation
Latest stance: third party or vendor sharing on subprocessors data sharing
“3.1. Responsibility . Customer may authorize Users to access and use the Products, in accordance with the Documentation and Customer’s Scope of Use. Customer is responsible for its Users’ compliance with this Agreement and all activities of its Users, including Orders they may place, apps and Third Party-Products enabled, and how Users access and use Customer Data. 3.2. Login Credentials . Customer must ensure that each User keeps its login credentials confidential and must promptly notify Atlassian if it becomes aware of any unauthorized access to any User login credentials or other unauthorized access to or use of the Products. 3.3. Domain Ownership . Where a Cloud Product requires Customer to specify a domain (such as www.example.com ) for the Cloud Product’s or a feature’s operation, Atlassian may verify that Customer or an Affiliate owns or controls that domain. Atlassian has no obligation to provide that Cloud Product or feature if Atlassian cannot verify that Customer or an Affiliate owns or controls the domain. Product administrators appointed by Customer may also take over management of accounts previously registered using an email address belonging to Customer’s domain, which become “managed accounts” (or similar term), as described in the Documentation 3.4. Age Requirements . The Products are not intended for use by anyone under the age of 16. Customer is responsible for ensuring that all Users are at least 16 years old.”Open timeline citation
Latest stance: sublicensable or transferable on commercial use
“2.1. Permitted Use . Subject to this Agreement and during the applicable Subscription Term, Atlassian grants Customer a non-exclusive, worldwide right to use the Products and related Support and Advisory Services for its and its Affiliates’ internal business purposes, in accordance with the Documentation and subject to Customer’s Scope of Use, as specified in the Order and the Product-Specific Terms. 2.2. Restrictions . Except to the extent otherwise expressly permitted by this Agreement, Customer must not (and must not permit anyone else to): (a) rent, lease, sell, distribute or sublicense the Products or (except for Affiliates) include them in a service bureau or outsourcing offering, (b) provide access to the Products to a third party, other than to Users, (c) charge its customers a specific fee for use of the Products, but Customer may charge an overall fee for its own offerings (of which the Products are ancillary), (d) use the Products to develop a similar or competing product or service, (e) reverse engineer, decompile, disassemble or seek to access the source code or non-public APIs to the Products, (f) modify or create derivative works of the Products, (g) interfere with or circumvent Product usage limits or Scope of Use restrictions, (h) remove, obscure or modify in any way any proprietary or other notices or attributions in the Products, or (i) violate the Acceptable Use Policy. 2.3. DPA . The DPA applies to Customer’s use of Products and related Support and Advisory Services and forms part of this Agreement.”Open timeline citation
Latest stance: third party or vendor sharing on privacy data use
“Your privacy matters to us. This privacy policy explains how Atlassian Pty Ltd, Atlassian US, Inc. and our corporate affiliates (“Atlassian”, “we”, “us”, “our”) collect, use, share, and protect your information when you use our products, services, websites, or otherwise interact with us (a list of Atlassian’s corporate affiliates can be found in the List of Subsidiaries section of Atlassian’s most recent Form 10-K, available under the SEC Filings tab by selecting the “Annual Filings” filter on the page located here ). We offer a wide range of products, including our cloud and software products. We refer to all of these products, together with our other services and websites, as "Services" in this privacy policy. This privacy policy also explains your choices surrounding how we use information about you, which includes how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this privacy policy, do not access or use our Services or interact with any other aspect of our business. For individuals in the European Economic Area, United Kingdom, or the United States: please refer to the appropriate “ Regional disclosures ” for additional details that may be relevant to you.”Open timeline citation
Latest stance: third party or vendor sharing on subprocessors data sharing
“Doing so may give third-party services access to your account and information about you, like your name and email address. When you intentionally interact with such third-party services, we may disclose certain information to those third parties or receive information from those third parties, consistent with your privacy settings on the third-party service. If you purchase or install a third-party service using Atlassian Marketplace, we will also disclose Order information to the third party in accordance with the Atlassian Marketplace Terms of Use . Third-party service policies and procedures are not controlled by us, and this privacy policy does not cover how third-party services use your information. We encourage you to review the privacy policies of third parties before connecting to or using their applications or services to learn more about their privacy and information handling practices. If you object to information about you being disclosed to these third parties, please do not install or connect the third-party service. Links to Third-Party Sites: The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third-party sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit. Third-Party Widgets: Some of our services contain widgets and social media features, such as the Twitter "tweet" button or Facebook "like" button.”Open timeline citation
Capture recency
- Terms of Service:Last captured 2026-08-05· verified 2026-06-10not re-verified in 103 days
- Privacy Policy:Last captured 2026-07-27· verified 2026-06-10verified once — no re-scan in 103 days
Dates state when our pipeline captured and verified each document — not when the vendor last changed it. Documents are re-scanned on a recurring cadence; a document verified once says so until a re-scan confirms it again.
↓ 321 fewer findings this quarter vs last (41 vs 362). First scan: June 2026.
Compare and stack are saved in your browser. Open compare · View your stack. A correction triggers an automated re-read of Atlassian Intelligence's policies — no human edits the data.
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We haven't yet verified Atlassian Intelligence's Privacy Policy. Point us at the official page and our pipeline will attempt to capture and read it in full. Submissions are candidates only — nothing is published until it passes the same verification gates as every other document on this site.
Every finding above is a verbatim quote from Atlassian Intelligence's own published policy, captured to an immutable snapshot and read in full through a two-gate verification pipeline. Confidence labels and any analysis are AI-generated and informational only — not legal advice.
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