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Does Kustomer AI own your prompts?

No—Kustomer AI's cited terms say you retain ownership of your prompts.

Their words · other

Provider owns all intellectual property rights in and to the Platform. Subject to the terms and conditions of these Terms, Provider hereby grants Client a limited scope, nonexclusive, nontransferable license for Client to use and access the Platform during the associated Subscription Term in accordance with limitations set forth in these Terms and all applicable Orders (e.g. for the number of authorized End Users set forth in each Order or added during the applicable Subscription Term of an Order and any usage volume limits), solely for Client’s business purposes and as may be further described in such Order. Client may use any Documentation (in whatever medium) that Provider provides with the Platform, solely in connection with Client’s licensed use of the Platform. Other than the limited license right to utilize the Platform granted herein, nothing contained in these Terms shall be construed as granting Client or any End User any rights in or to the Platform.

Captured 2026-06-07. Open captured sourceSnapshot SHA-256: bb8b4fba0caacea921b53874bda5a6915fc4eee7493579484c930451b9fca23c

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Informational only, not legal advice. Terms can change; check the cited policy and capture date before relying on this answer.

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