Kustomer AI procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| DPA, audit rights & data residency | All applicable tiers | low | “ Client and Provider each hereby agree to comply with all applicable state, federal and international laws, regulations, notices, and guidelines relating to information privacy (collectively, “Data Privacy Laws”). To the extent that Client discloses to Provider any personal information of, or relating to, any individual, or other information subject to Data Privacy Laws (including in connection with Client’s use of the Platform), if required by such laws, Client will notify the affected individual or entity of the intended transfer to Provider, and obtain specific written consent from such individual or entity to such transfer. Provider will treat all such information in accordance with its then-current Product Privacy Statement, located at https://www.kustomer.com/privacy/statement . To the extent that Provider is a processor of personal data that is subject of certain applicable data protection laws (as defined in the DPA), the Data Processing Addendum located at https://www.kustomer.com/compliance/dpa is hereby incorporated into these Terms.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ (m) “Third-Party Services” means connections and/or links to third party websites and/or products or services that Provider enables Client to integrate with and access through the Platform, including, without limitation, via application programming interfaces, workflows or webhooks.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ (f) “Order” means an ordering document specifying the details regarding Client’s subscription to use the Platform under these Terms and Professional Services (if applicable), including the Fees associated with Client’s use of the Platform and the number of Full Users and Seasonal Users (if applicable) initially licensed and permitted to access the Platform, as set forth in the document attaching these Terms, or the document executed by Provider and Client and referencing these Terms, and as further described in Section 2 below. End Users in addition to those licensed through Client’s initial Order can be also be licensed through Client’s routine use of the Platform (“Additional End Users”), the purchase of which shall be deemed a separate Order, subject to the terms and conditions of these Terms.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ (h) "Plan Features and Functions" means, collectively, those features and functions of the Services that are available for use with respect to the Subscription Plan purchased by Client, including applicable limits. A list of Plan Features and Functions that correspond to each Subscription Plan may be found at /comprehensive-pricing-details/. Each individually, a “Feature.” Kustomer may from time to time modify the Plan Features and Functions of the Subscription Plan, but shall not materially reduce the functionality thereof.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ (k) “Subscription Plan” means the level of Services purchased by Client. The level of the Services purchased by Client determines the Plan Features and Functions that Client is entitled to use” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ (j) “Seasonal User” means an individual customer-service agent or other user that is licensed for defined durations during a Subscription Term. Except as otherwise provided herein, Seasonal Users may only be licensed pursuant to a mutually agreed to Order. No individual licensed through Client’s routine use of the Platform shall be considered a Seasonal User.” | Captured 2026-06-07Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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