Does Intercom Fin AI train on your data?

Only in certain circumstances—Intercom Fin AI's cited terms put conditions or choices around training use.

Their words · Terms of Service

“Customer agrees that Intercom may use certain technical and other data about Customer’s and People's use of the Services (“ Usage Data ”) and/or Customer Data, which is anonymized to remove any personal data of People (“ Anonymized Data ”) to analyze, improve, support and operate our Services during and after the term of this Agreement, and Customer agrees that Intercom is permitted to anonymize Customer Data to use for the aforementioned purposes. Intercom retains all ownership in and to Usage Data and Anonymized Data.”

Captured 2026-06-07. Open captured source →Snapshot SHA-256: afcb7f1f7ee950785eff0359aa5d18ec0b41e2286a1e71439daec7459bff5628

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Informational only, not legal advice. Terms can change; check the cited policy and capture date before relying on this answer.

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