How long does HeyGen keep your data?

The open-ended list of retention justifications (including 'protect ourselves') gives the platform significant discretion to retain data beyond what users might expect. The 30-day backup window means data is not immediately erased upon deletion request.

Their words · Privacy Policy

“We only keep your personal information for as long as we need to provide our products and services as described in this Privacy Policy and/or for as long as we have your permission to keep it. In determining the length of time we retain information, we consider various criteria, including whether we need the information to continue to administer your account, provide the Services, maintain output and content that you have generated, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security and integrity, or protect ourselves, including our rights, property and products. We conduct reviews when appropriate to ascertain whether we still need to keep your information. After you delete the information or the account, it is kept in the backups for the purpose of disaster recovery for 30 days and then automatically and permanently erased.”

Captured 2026-06-07. Open captured source →Snapshot SHA-256: 45098b320498defa81c0cf59e3857a979b5c103c663e7c27536e557979571d6c

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Informational only, not legal advice. Terms can change; check the cited policy and capture date before relying on this answer.

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