How long does Certus AI keep your data?

Establishes obligations for how long different categories of personal information are retained: general data for as long as necessary to fulfill stated purposes, voice recordings and call data for the duration of the service agreement plus a reasonable period, account information for the account duration plus a reasonable period, and cookie/tracking data for periods specified elsewhere or until consent is withdrawn, with deletion or anonymization required when data is no longer needed.

Their words · Privacy Policy

“‍ We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Voice recordings and call data are retained for the duration of our service agreement with the relevant restaurant partner and for a reasonable period thereafter. Account information is retained for the duration of your account and for a reasonable period thereafter. Cookie and tracking data is retained for the periods specified in Section 3.2 above, or until you withdraw consent. When we no longer need to retain your information, we will securely delete or anonymize it.”

Captured 2026-07-19. Open captured source →Snapshot SHA-256: 703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139

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Informational only, not legal advice. Terms can change; check the cited policy and capture date before relying on this answer.

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