ServiceNow Now Assist policy evolution
Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.
No before/after stance delta is available for this filter yet. Latest citation-backed stance events are shown below.
Aug 12, 2026retentionlow
retention
Latest stance: deletion or time bound
“4.2.2. Customer acknowledges that Collectors are physical hardware items that may require an export license prior to shipment to certain jurisdictions. Customer will obtain any required export licenses or authorizations before exporting, re- exporting, or transferring any Collector to any country, entity, or individual. 4.2.3. Customer will use and maintain Collectors in good working order in accordance with the Documentation, at the locations agreed to by the parties, so as to enable proper usage and operation of the Armis Products. 4.2.4. Upon termination or expiration of the Agreement or applicable Order Form: (i) Customer will immediately and permanently delete all Collector Technology installed on Customer’s hardware devices; (ii) Customer will ensure that all Collectors remain connected to the internet for 7 days following the termination to enable ServiceNow to permanently delete the Collector Technology remotely; and (iii) Customer will return the Collectors to ServiceNow in accordance with ServiceNow’s then-current instructions. 4.3. Intelligence Center and Early Warning Products. Certain Armis Products, including Intelligence Center and Early Warning (such products, the “Warning Products”), provide Customer with access to a database of potential security vulnerabilities in © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc.”
Open citationAug 12, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“products, and (4) these additional terms: 2.9.2.1. Customer may publicly disclose the results of any benchmark tests of the Advanced AI and Data Products (each a “Test”) only if the public disclosure includes all necessary information to replicate the Test. 2.9.2.2. Customer may not use the Advanced AI and Data Products as part of a website, application, or other online service that is directed towards or is likely to be accessed by individuals under the age of 18. 2.9.2.3. Customer may not use the Advanced AI and Data Products for clinical purposes (for clarity, non-clinical research, scheduling, or other administrative tasks are not restricted), as a substitute for professional medical advice, or in any manner that is overseen by or requires clearance or approval from any applicable regulatory authority. 2.9.3. Anthropic on AWS AI Product Terms. Use of Advanced AI and Data Products that utilize Anthropic generative artificial intelligence models made available through Amazon Web Services, Inc. (“AWS”) requires Customer’s compliance with: (1) AWS Responsible AI Policy located at https://aws.amazon.com/ai/responsible- ai/policy/, (2) Anthropic Usage Policy located at https://www.anthropic.com/legal/aup , (3) other such terms that AWS or Anthropic may identify as applicable to the use of Anthropic artificial intelligence products made available through AWS; and (4) these additional terms: 2.9.3.1. If Customer performs or discloses any benchmarks or comparative tests or evaluations (each, a “Benchmark”) of the Advanced AI and Data Products, or directs or permits any third party to perform or disclose, any Benchmark of any of the Advanced AI and Data Products, Customer will include in any such disclosure, and may be required to disclose to AWS, all”
Open citationJul 10, 2026retentionlow
retention
Latest stance: deletion or time bound
“4.2.2. Customer acknowledges that Collectors are physical hardware items that may require an export license prior to shipment to certain jurisdictions. Customer will obtain any required export licenses or authorizations before exporting, re- exporting, or transferring any Collector to any country, entity, or individual. 4.2.3. Customer will use and maintain Collectors in good working order in accordance with the Documentation, at the locations agreed to by the parties, so as to enable proper usage and operation of the Armis Products. 4.2.4. Upon termination or expiration of the Agreement or applicable Order Form: (i) Customer will immediately and permanently delete all Collector Technology installed on Customer’s hardware devices; (ii) Customer will ensure that all Collectors remain connected to the internet for 7 days following the termination to enable ServiceNow to permanently delete the Collector Technology remotely; and (iii) Customer will return the Collectors to ServiceNow in accordance with ServiceNow’s then-current instructions. 4.3. Intelligence Center and Early Warning Products. Certain Armis Products, including Intelligence Center and Early Warning (such products, the “Warning Products”), provide Customer with access to a database of potential security vulnerabilities in © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc.”
Open citationJul 10, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“If Customer performs or discloses any benchmarks or comparative tests or evaluations (each, a “Benchmark”) of the Advanced AI and Data Products, or directs or permits any third party to perform or disclose, any Benchmark of any of the Advanced AI and Data Products, Customer will include in any such disclosure, and may be required to disclose to AWS, all information necessary to replicate such Benchmark. 2.9.3.2. AWS may use automated abuse detection mechanisms designed to detect harmful content, including related to potential violations of AWS or Anthropic terms of service or acceptable use policies. If these mechanisms detect apparent child sexual abuse material, Customer agrees and instructs that AWS may report the incident to the National Center for Missing and Exploited Children or other authority. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.”
Open citationJun 17, 2026privacyhigh
data sharing
Latest stance: sale or sell
“We are committed to transparency and compliance with regulations such as GDPR and privacy best practices. We never sell customer data to third parties or use it for ads.”
Open citationJun 17, 2026commercial usemedium
data sharing
Latest stance: third party or vendor sharing
“If Customer performs or discloses any benchmarks or comparative tests or evaluations (each, a “Benchmark”) of the Advanced AI and Data Products, or directs or permits any third party to perform or disclose, any Benchmark of any of the Advanced AI and Data Products, Customer will include in any such disclosure, and may be required to disclose to AWS, all information necessary to replicate such Benchmark. 2.9.3.2. AWS may use automated abuse detection mechanisms designed to detect harmful content, including related to potential violations of AWS or Anthropic terms of service or acceptable use policies. If these mechanisms detect apparent child sexual abuse material, Customer agrees and instructs that AWS may report the incident to the National Center for Missing and Exploited Children or other authority. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.”
Open citationJun 17, 2026indemnity / liabilitymedium
legal burden
Latest stance: indemnity
“2.9.3.3. Advanced AI and Data Products are not intended for use in, or in association with, the operation of any hazardous environments or critical systems that may lead to serious bodily injury or death or cause environmental or property damage. Advanced AI and Data Products are not medical devices and are not intended to be used without human oversight for any clinical decision-making or other clinical use. Customer is responsible for liability that may arise in connection with any such use 2.10. Defense of Claims and Indemnity for Advanced AI and Data Products. 2.10.1. Subject to the conditions, limitations, and processes set forth in the Defense Obligations of the Agreement and this Section 2.10, ServiceNow will (1) defend Customer and Customer Affiliates against any IPR Claim to the extent alleging that Generated Output directly infringes any third-party's copyright; and (2) pay any settlement amount or court-ordered damages finally awarded to the extent arising from such IPR Claim. 2.10.2. In addition to the limitations set forth in the Defense Obligations of the Agreement, Section 2.10.1 does not apply where: (1) Customer knew or should have known the relevant Generated Output was infringing or likely infringing; (2) Customer interfered with, circumvented, or failed to use relevant citations, filters, instructions, or other safety features ServiceNow makes available for use in connection with the Advanced AI and Data Products; (3) the IPR Claim arises from Customer’s use of the relevant Generated Output after Customer received notice of alleged infringement related to such Generated Output; (4) the Generated Output was modified or used in combination with materials not provided by ServiceNow, where such materials give rise to the IPR Claim; or (5) Customer’s use”
Open citationGenerated from live stance events. Informational only, not legal advice.