Kustomer AI policy evolution
Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.
No before/after stance delta is available for this filter yet. Latest citation-backed stance events are shown below.
Jul 20, 2026commercial usemedium
commercial use
Latest stance: restricted
“2. Kustomer Content. The Websites contain HTML, applications, messages, text, files, images, photos, video, sounds, profiles, works of authorship and other content (collectively, “Content”) of Kustomer or its licensors (“Kustomer Content”). The Websites (including the Kustomer Content) are protected by copyright, trademark, trade secret and other laws; and as between you and Kustomer, Kustomer owns and retains all rights in the Websites and the Kustomer Content. Kustomer hereby grants to you a limited, revocable, non-sublicensable license to access, display and perform the Kustomer Content (excluding any computer code) solely for your personal, non-commercial use and solely as necessary to access and use the Websites. Except as expressly permitted by Kustomer in these Terms or on the Websites, you may not copy, download, stream, capture, reproduce, duplicate, archive, upload, modify, translate, create derivative works based upon, publish, broadcast, transmit, retransmit, distribute, perform, display, sell or otherwise use or transfer any Kustomer Content. You may not, either directly or through the use of any device, software, online resource or other means, remove, alter, bypass, avoid, interfere with or circumvent any copyright, trademark or other proprietary notice on the Kustomer Content or any digital rights management mechanism, device, or other content protection or access control measure associated with the Kustomer Content.”
Open citationJul 20, 2026commercial usehigh
content license
Latest stance: sublicensable or transferable
“2. Kustomer Content. The Websites contain HTML, applications, messages, text, files, images, photos, video, sounds, profiles, works of authorship and other content (collectively, “Content”) of Kustomer or its licensors (“Kustomer Content”). The Websites (including the Kustomer Content) are protected by copyright, trademark, trade secret and other laws; and as between you and Kustomer, Kustomer owns and retains all rights in the Websites and the Kustomer Content. Kustomer hereby grants to you a limited, revocable, non-sublicensable license to access, display and perform the Kustomer Content (excluding any computer code) solely for your personal, non-commercial use and solely as necessary to access and use the Websites. Except as expressly permitted by Kustomer in these Terms or on the Websites, you may not copy, download, stream, capture, reproduce, duplicate, archive, upload, modify, translate, create derivative works based upon, publish, broadcast, transmit, retransmit, distribute, perform, display, sell or otherwise use or transfer any Kustomer Content. You may not, either directly or through the use of any device, software, online resource or other means, remove, alter, bypass, avoid, interfere with or circumvent any copyright, trademark or other proprietary notice on the Kustomer Content or any digital rights management mechanism, device, or other content protection or access control measure associated with the Kustomer Content.”
Open citationJul 8, 2026commercial usehigh
content license
Latest stance: sublicensable or transferable
“Client shall not do, attempt to do, nor permit any person or entity to do, any of the following: (i) create or recreate the source code for any underlying software and technology relating to the Services, or re-engineer, reverse engineer, decompile or disassemble any such underlying software and technology; (ii) access or use the Services to compete against Kustomer, (iii) access or use the Services for purposes of monitoring its availability, performance or functionality, or for any other benchmarking or competitive purposes, including, without limitation, for the purpose of designing and/or developing any competitive services, (iv) copy, modify, adapt, translate or create derivative works based upon any such underlying software and technology; (v) remove, erase or tamper with any copyright or other proprietary notice printed or stamped on, affixed to, or encoded or recorded in the Services or any Documentation; (vi) sublicense, sell, lease, rent, timeshare or otherwise transfer, or pledge as security, the Services or its access thereto; (vii) interfere with or disrupt the integrity, security or performance of the Services or any third-party data contained therein; (viii) attempt to bypass, exploit, defeat or disable limitations or restrictions placed on the Services by Kustomer; or (ix) use the Service in a manner that violates any applicable laws, regulations, or third party rights, or (x) use the Services in any manner that would violate the Acceptable Use Policy (“ AUP ”) available at https://www.kustomer.com/policy/acceptable-use/ , as updated from time to time.”
Open citationJun 17, 2026commercial usemedium
commercial use
Latest stance: restricted
“2. Kustomer Content. The Websites contain HTML, applications, messages, text, files, images, photos, video, sounds, profiles, works of authorship and other content (collectively, “Content”) of Kustomer or its licensors (“Kustomer Content”). The Websites (including the Kustomer Content) are protected by copyright, trademark, trade secret and other laws; and as between you and Kustomer, Kustomer owns and retains all rights in the Websites and the Kustomer Content. Kustomer hereby grants to you a limited, revocable, non-sublicensable license to access, display and perform the Kustomer Content (excluding any computer code) solely for your personal, non-commercial use and solely as necessary to access and use the Websites. Except as expressly permitted by Kustomer in these Terms or on the Websites, you may not copy, download, stream, capture, reproduce, duplicate, archive, upload, modify, translate, create derivative works based upon, publish, broadcast, transmit, retransmit, distribute, perform, display, sell or otherwise use or transfer any Kustomer Content. You may not, either directly or through the use of any device, software, online resource or other means, remove, alter, bypass, avoid, interfere with or circumvent any copyright, trademark or other proprietary notice on the Kustomer Content or any digital rights management mechanism, device, or other content protection or access control measure associated with the Kustomer Content.”
Open citationJun 17, 2026commercial usehigh
content license
Latest stance: sublicensable or transferable
“2. Kustomer Content. The Websites contain HTML, applications, messages, text, files, images, photos, video, sounds, profiles, works of authorship and other content (collectively, “Content”) of Kustomer or its licensors (“Kustomer Content”). The Websites (including the Kustomer Content) are protected by copyright, trademark, trade secret and other laws; and as between you and Kustomer, Kustomer owns and retains all rights in the Websites and the Kustomer Content. Kustomer hereby grants to you a limited, revocable, non-sublicensable license to access, display and perform the Kustomer Content (excluding any computer code) solely for your personal, non-commercial use and solely as necessary to access and use the Websites. Except as expressly permitted by Kustomer in these Terms or on the Websites, you may not copy, download, stream, capture, reproduce, duplicate, archive, upload, modify, translate, create derivative works based upon, publish, broadcast, transmit, retransmit, distribute, perform, display, sell or otherwise use or transfer any Kustomer Content. You may not, either directly or through the use of any device, software, online resource or other means, remove, alter, bypass, avoid, interfere with or circumvent any copyright, trademark or other proprietary notice on the Kustomer Content or any digital rights management mechanism, device, or other content protection or access control measure associated with the Kustomer Content.”
Open citationJun 17, 2026commercial usehigh
content license
Latest stance: sublicensable or transferable
“Client shall not do, attempt to do, nor permit any person or entity to do, any of the following: (a) create or recreate the source code for any underlying software and technology relating to the Platform, or re-engineer, reverse engineer, decompile or disassemble any such underlying software and technology; (b) copy, modify, adapt, translate or create derivative works based upon any such underlying software and technology; (c) remove, erase or tamper with any copyright or other proprietary notice printed or stamped on, affixed to, or encoded or recorded in the Platform or any Documentation; or (d) sublicense, sell, lease, rent, timeshare or otherwise transfer, or pledge as security, the Platform or its access thereto. All rights (including all intellectual property rights) to and/or with respect to any items, materials or services relating to the Platform not expressly licensed by Provider hereunder, are expressly and exclusively retained by Provider. Provider shall have a royalty-free, worldwide, perpetual license to use or incorporate into the Platform and Provider’s services any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by Client or on Client’s behalf.”
Open citationJun 17, 2026commercial usemedium
content license
Latest stance: broad license
“Client shall not do, attempt to do, nor permit any person or entity to do, any of the following: (a) create or recreate the source code for any underlying software and technology relating to the Platform, or re-engineer, reverse engineer, decompile or disassemble any such underlying software and technology; (b) copy, modify, adapt, translate or create derivative works based upon any such underlying software and technology; (c) remove, erase or tamper with any copyright or other proprietary notice printed or stamped on, affixed to, or encoded or recorded in the Platform or any Documentation; or (d) sublicense, sell, lease, rent, timeshare or otherwise transfer, or pledge as security, the Platform or its access thereto. All rights (including all intellectual property rights) to and/or with respect to any items, materials or services relating to the Platform not expressly licensed by Provider hereunder, are expressly and exclusively retained by Provider. Provider shall have a royalty-free, worldwide, perpetual license to use or incorporate into the Platform and Provider’s services any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by Client or on Client’s behalf.”
Open citationJun 17, 2026commercial usemedium
content license
Latest stance: broad license
“Provider owns all intellectual property rights in and to the Platform. Subject to the terms and conditions of these Terms, Provider hereby grants Client a limited scope, nonexclusive, nontransferable license for Client to use and access the Platform during the associated Subscription Term in accordance with limitations set forth in these Terms and all applicable Orders (e.g. for the number of authorized End Users set forth in each Order or added during the applicable Subscription Term of an Order and any usage volume limits), solely for Client’s business purposes and as may be further described in such Order. Client may use any Documentation (in whatever medium) that Provider provides with the Platform, solely in connection with Client’s licensed use of the Platform. Other than the limited license right to utilize the Platform granted herein, nothing contained in these Terms shall be construed as granting Client or any End User any rights in or to the Platform.”
Open citationGenerated from live stance events. Informational only, not legal advice.