Cignara policy evolution
Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.
No before/after stance delta is available for this filter yet. Latest citation-backed stance events are shown below.
Jul 20, 2026privacyhigh
data sharing
Latest stance: sale or sell
“9.1 California residents. If you are a California resident, you have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), including the right to know, the right to delete, the right to correct, the right to limit the use of sensitive personal information, and the right not to be discriminated against for exercising your rights. As noted above, we do not sell or share personal information for cross-context behavioral advertising. 9.2 EU, UK, and Swiss residents. You have rights under the EU/UK GDPR and the Swiss FADP, as described in this section. You may also lodge a complaint with your local supervisory authority. 9.3 How to exercise your rights. To exercise any of these rights, contact us at compliance@cignara.com . We may need to verify your identity before responding. We will respond within the time period required by applicable law. If you are an end user whose data is processed by Cignara on behalf of a customer, please direct your request to that customer, who is the controller of your data; we will support the customer in responding.”
Open citationJul 20, 2026traininghigh
data sharing
Latest stance: sale or sell
“• We collect information you give us, information about how you use the Service, and information from a small number of vendors that help us run our business. • We use information to operate, secure, and improve the Service, to communicate with you, and to meet legal obligations. • We do NOT sell your personal information, and we do NOT use customer conversation data to train foundation or third-party large language models. • We retain personal information only as long as needed for the purposes described in this Policy, subject to legal-hold obligations. • You have rights over your personal information, including access, correction, deletion, portability, and objection, described in Section 9. • Questions? Email compliance@cignara.com .”
Open citationJul 20, 2026trainingmedium
data sharing
Latest stance: third party or vendor sharing
“• We do not use customer conversation data, customer-provided knowledge bases, or any other customer content to train, fine-tune, or improve foundation or third-party large language models. • Our vendors that provide model inference, speech-to-text, text-to-speech, or telephony are contractually required to process customer data only on our instructions and not to use it for their own training or other purposes. • Where we operate Cignara-managed model infrastructure, we may use de-identified, aggregated operational telemetry (for example, latency, error rates, throughput) to monitor and improve the Service, but not to train language models on customer content. • Where a customer separately opts in to a feature that uses their data to improve their own configuration of the Service (for example, an internal evaluation or fine-tune), we do so only for that customer's benefit, in accordance with the contract between us.”
Open citationJul 20, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“We share personal information only as described below. 6.1 Service vendors and sub-processors. We rely on a limited number of trusted vendors who help us operate the Service, including cloud-infrastructure providers, communications vendors, model and speech vendors, analytics and customer-support tools, billing vendors, and security and compliance vendors. These vendors are contractually bound to use personal information only to perform services for us and to maintain appropriate security and confidentiality. A current list of material sub-processors used for the production Service can be made available to customers on request to compliance@cignara.com . We provide customers with notice of changes to our sub-processor list as required under the relevant data processing agreement. 6.2 Legal compliance and protection. We may disclose personal information when we believe in good faith that disclosure is required:”
Open citationJul 20, 2026subprocessors / sharinghigh
data sharing
Latest stance: sale or sell
“6.3 Business transfers. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction. We will require the receiving entity to honor this Policy with respect to information transferred to it. 6.4 With your consent. We may share personal information for any other purpose disclosed to you at the time of collection or with your consent. We do not sell or "share" personal information for cross-context behavioral advertising as defined under California law.”
Open citationJul 20, 2026traininglow
model training
Latest stance: no training claim
“• We collect information you give us, information about how you use the Service, and information from a small number of vendors that help us run our business. • We use information to operate, secure, and improve the Service, to communicate with you, and to meet legal obligations. • We do NOT sell your personal information, and we do NOT use customer conversation data to train foundation or third-party large language models. • We retain personal information only as long as needed for the purposes described in this Policy, subject to legal-hold obligations. • You have rights over your personal information, including access, correction, deletion, portability, and objection, described in Section 9. • Questions? Email compliance@cignara.com .”
Open citationJul 20, 2026traininglow
model training
Latest stance: no training claim
“2.4 Customer conversation data. Where Cignara processes voice, chat, transcript, or related conversation data on behalf of a customer, we do so as a data processor under that customer's instructions and the written contract between us. We handle that data only to provide the Service, to maintain security, and to comply with law. We do not use that data to train foundation or third-party large language models, and our vendors are contractually prohibited from doing the same. 2.5 Sensitive information. We do not seek to collect sensitive categories of personal information (such as health, biometric, financial-account, or government-ID data) about visitors to our website. Where customers deploy the Service to handle conversations that may include sensitive information, our processing of that information is governed by the contract with the customer and any applicable data-processing addendum.”
Open citationJul 20, 2026traininghigh
model training
Latest stance: training permitted
“• We do not use customer conversation data, customer-provided knowledge bases, or any other customer content to train, fine-tune, or improve foundation or third-party large language models. • Our vendors that provide model inference, speech-to-text, text-to-speech, or telephony are contractually required to process customer data only on our instructions and not to use it for their own training or other purposes. • Where we operate Cignara-managed model infrastructure, we may use de-identified, aggregated operational telemetry (for example, latency, error rates, throughput) to monitor and improve the Service, but not to train language models on customer content. • Where a customer separately opts in to a feature that uses their data to improve their own configuration of the Service (for example, an internal evaluation or fine-tune), we do so only for that customer's benefit, in accordance with the contract between us.”
Open citationGenerated from live stance events. Informational only, not legal advice.