Balance policy evolution

“7.1 Term. These Terms begin on your first use of the Services and continue until terminated. 7.2 Termination. Either party may terminate on 30 days' written notice. Balance may suspend or terminate immediately for material breach (including non-payment more than 30 days overdue) or where required for anti-money-laundering compliance. 7.3 Effect of termination. Balance will provide an export of your Customer Data in a machine-readable format and delete Customer Data within 90 days (subject to backup cycles), except where legally required to retain: up to 7 years for UK clients (HMRC record-keeping rules) or 5 years for Danish clients (Bogføringsloven § 12). 7.4 Survival. Sections 4, 8, 9, 10, 11, 12, 13, 16, and 17 survive termination.”

“We retain personal data only for as long as necessary to fulfil the purposes for which it was collected: Account data: retained for the duration of your account and deleted within 90 days of account closure.”

“We retain personal data only for as long as necessary to fulfil the purposes for which it was collected: Account data: retained for the duration of your account and deleted within 90 days of account closure.”

“7.1 Term. These Terms begin on your first use of the Services and continue until terminated. 7.2 Termination. Either party may terminate on 30 days' written notice. Balance may suspend or terminate immediately for material breach (including non-payment more than 30 days overdue) or where required for anti-money-laundering compliance. 7.3 Effect of termination. Balance will provide an export of your Customer Data in a machine-readable format and delete Customer Data within 90 days (subject to backup cycles), except where legally required to retain: up to 7 years for UK clients (HMRC record-keeping rules) or 5 years for Danish clients (Bogføringsloven § 12). 7.4 Survival. Sections 4, 8, 9, 10, 11, 12, 13, 16, and 17 survive termination.”

“6(1)(c)): Processing necessary to comply with legal obligations, including financial record retention and regulatory compliance requirements. Use of Artificial Intelligence Balance uses third-party AI services via API to provide automated receipt analysis, transaction matching, expense categorisation, journal entry creation, financial reporting, and to answer questions and analysis requests from our customers. Important information about our AI processing: All AI processing occurs via API calls with zero data retention (ZDR) agreements in place. No customer data is currently used to train AI models. We may review this position in the future and will update this policy and seek appropriate consent or lawful basis before any such change. For higher-complexity or higher-importance tasks, AI-generated results are reviewed by our internal team before being shared with customers. For routine, lower-complexity tasks, AI may communicate results directly to customers via WhatsApp, Slack, or email, with the AI escalating to our team when necessary. We retain AI processing logs for service improvement and debugging purposes. These logs are subject to our Data Retention Policy. Sub-processors and Data Sharing We share personal data with third-party service providers (sub-processors) who assist us in delivering the Service. A complete list of our sub-processors is maintained separately and available upon request. Key categories include: Cloud infrastructure providers (hosting, storage, databases).”

“How we use it: extracted financial documents are stored and processed for your bookkeeping. Non-financial email content is not retained. Sharing: Google User Data is shared only with the sub-processors listed in our Privacy Policy. We do not sell, transfer, or use Google User Data for advertising, or use it to train AI models. Human access: Human review of Google User Data occurs only where necessary for Service delivery with your consent (our accountants reviewing AI-extracted financial documents before they are finalised), for security investigation, to comply with applicable law, or in aggregated/anonymised form for internal operations. Encryption: TLS 1.2+ in transit; AES-128 or stronger at rest. Retention and deletion: Google User Data is retained for the duration of your account. On request, Balance will delete all Google User Data within 7 business days. Contact privacy@getbalance.ai. 4.4 Reliance. Balance relies in good faith on the accuracy, completeness, and timeliness of information you provide. We do not independently verify facts, documents, or transactions you submit. 5. Customer Responsibilities You agree to: provide timely, accurate, and complete information; maintain the security of your account credentials; review and approve material outputs before relying on them for statutory purposes; retain responsibility for all tax submissions, statutory filings, and regulatory obligations in your jurisdiction; comply with anti-money-laundering checks we are legally required to perform (including identity verification and beneficial-ownership disclosure); use the Services only for lawful business purposes.”