Zep AI procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| Data retention | All applicable tiers | unknown | “use of the Zep Service and Documentation. Termination of this Agreement will not relieve Customer of its obligation to pay all Fees that accrued prior to such termination. Each party will return to the other or destroy all property (including any Confidential Information) of the other party. Notwithstanding the foregoing, (a) each party may retain the Confidential Information of the other in accordance with its standard backup procedures, subject to the requirements in Section 9 (Confidential Information) and Section 6 (Data Security), and (b) Zep's rights in Aggregate Data and Performance Data as set forth in Sections 5.3 and 5.4 will survive termination. Sections 1, 2.3, 2.6, 2.7, 4, 5 (excluding any term-limited license grants), 6, 7, 8, 9, 10.3, and 11-15 will survive the termination of this Agreement.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “Company, such as the servers for our email communications who are provided access to user's email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “providers of such Third-Party Services. Third-Party Services are not under the control of Zep and Zep is not responsible for any Third-Party Services. Customer's use of the Third-Party Services is governed by the Customer's agreement with providers of the Third-Party Services.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “provided via a Third-Party Service so that it may be used in accordance with the terms of this Agreement, and (b) it is instructing Zep to share” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ 1.15 "Third-Party Service" means any third-party service or application connected to, or integrated with, the Zep Service by or on behalf of Customer.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ 2.6 Third-Party Services. Customer may elect to link certain Third-Party Services to the Zep Service. Customer is responsible for enabling the integration of each Third-Party Service, and by doing so,” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “successors and assigns. Customer agrees that Zep may subcontract certain aspects of the Zep Service to qualified third parties, provided that any such subcontracting arrangement will not relieve Zep of any of its obligations hereunder.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “Privacy Laws, each of Zep and providers of any Third-Party Service are not processors or subprocessors of Personal Data with respect to each other.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ 10.1 Term. The term of this Agreement will commence on the Effective Date and continue until all Order Forms or subscriptions have expired or been terminated, unless terminated earlier in accordance with the terms of this Agreement (the "Term"). For self-serve subscriptions, the subscription term will be monthly or annual as selected by Customer at the time of subscription and will automatically renew for successive periods of the same duration, unless Customer cancels prior to the end of the then-current billing period. For enterprise subscriptions, unless otherwise set forth in an Order Form, each Order Form will have an initial term of one (1) year (the "Initial Term") and will automatically renew for successive one (1) year terms (each a "Renewal Term" and together with the Initial Term, the "Subscription Term"), unless either party provides written notice of its intent to terminate the Order Form at least thirty (30) days prior to the end of the then-current term. Customers on a Free Plan may use the Zep Service on an at-will basis, subject to the terms of this Agreement, and either party may terminate such access at any time.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ 1.10 "Paid Plan" means any subscription to the Zep Service for which Customer pays Fees, including the Flex, Flex Plus, and Enterprise plans, as described on the Platform.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ 1.8 "Free Plan" means a subscription tier that enables access to and use of the Zep Service on a no-charge basis, as described on the Platform.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ The terms of this Section 3 apply only to Customers accessing or using the Platform pursuant to a Paid Plan. Subject to the terms and conditions of this Agreement, Zep will exercise commercially reasonable efforts to: (a) provide support to Customer for the use of Zep Service; and (b) keep the Zep Service operational and available to Customer, in each case in accordance with industry standards and its standard policies and procedures.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “billing and contact information; and (d) unless otherwise stated on an Order Form, at the end of the Initial Term or any subsequent Renewal Term, Zep reserves the right to increase the Fees payable for the forthcoming Renewal Term upon written notice to Customer at least sixty” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 2.8 Service Modifications. Zep reserves the right to modify, update, or discontinue any feature or functionality of the Zep Service at any time. If Zep makes a change that materially reduces the core functionality of the Zep Service as described in the applicable Order” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “Platform) before any such revised Fees take effect. Any revised Fees will apply beginning with the first billing period commencing after the effective date of the change; Fees for the then-current billing period will not be affected. Usage-based overages beyond applicable plan limits will be billed in accordance with the rates published on the Platform or set forth in the applicable Order Form. Notwithstanding the foregoing, for Enterprise tier subscriptions: (a) Customer will pay the Fees set forth on the applicable Order Form within thirty (30) days of receipt of an invoice; (b) all Fees are non-refundable (except as expressly set out in this Agreement or an Order Form) and are not eligible for set off;” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “(c) Customer will maintain complete, accurate and up-to-date Customer” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 4.1 Fees. Customer will pay Zep the applicable Fees. For self-serve subscriptions, Fees are prepaid via credit card or other payment method accepted by Zep and are charged at the beginning of each billing period at the rates then in effect. Zep may update the Fees applicable to self-serve subscriptions at any time by publishing revised rates on the Platform; provided that Zep will provide Customer with at least thirty” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “Customer with at least thirty (30) days' prior written notice. If such change materially and adversely affects Customer's use of the Zep Service under a Paid Plan, Customer may terminate the affected Order Form within thirty (30) days of receiving such notice, and Zep will refund any prepaid Fees attributable to the remainder of the then-current Subscription Term.” | Captured 2026-09-25Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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