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training use · Privacy Policy

Zendesk AI policy finding

“ How does Zendesk protect Service Data when used for model training?  Before Service Data is used to train generic ML functionality, Zendesk applies aggregation and sanitation processes, as necessary. No fields designed to intake personal data or ticket attachments are used for model training.  Zendesk is committed to ensuring that no Service Data will be reproduced by the model.  There is no risk that one customer’s data will be exposed to another customer through the model’s output. See  AI Data Use Information .”
Document
Privacy Policy
Captured
2026-06-07
Location
Privacy Policy › “Model Training”
Snapshot SHA-256
c5b0b430561693d1b6cb3c45de1a13f33402c08da0169893981525c587587569
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Informational only, not legal advice. Terms change; verify the source and capture date.

Canonical permalink: https://airinetwork.com/platform/zendesk-ai/finding/training-use-2a1f5ddcd90bfe7f7e73

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