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data retention · Privacy Policy

Zendesk AI policy finding

“ Zendesk offers ticket and end-user data deletion schedules right out of the box, regardless of plan. For Advanced Data Privacy and Protection customers with more nuanced data deletion requirements, Zendesk also offers advanced data retention policies, allowing customers to create conditional deletion schedules. Additionally, all Zendesk customers have access to standard redaction capabilities , so that sensitive ticket content can be permanently redacted. Advanced Data Privacy and Protection customers also have access to our AI-powered redaction suggestions feature, which automatically highlights certain types of data within tickets for agents to quickly redact.”
Document
Privacy Policy
Captured
2026-06-07
Location
Privacy Policy › “Data Minimization Features”
Snapshot SHA-256
c5b0b430561693d1b6cb3c45de1a13f33402c08da0169893981525c587587569
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Informational only, not legal advice. Terms change; verify the source and capture date.

Canonical permalink: https://airinetwork.com/platform/zendesk-ai/finding/data-retention-0094b24f0b982f98149d

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