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Image / Video / Audio Generation · vidyard.com

Vidyard AI

Graded against 804 verified platforms, from its own policy text. Automated assessment against a published rubric — not legal advice.

Overall riskHIGHReviewed 2026-07-20
Creator: medium · GRC: medium · Counsel: medium
creator band
Severe
enterprise · Adequate
Dealbreaker · Output license-grab
Exhibit A · Terms of Service · verbatim

OWNERSHIP AND LICENSE. As between you and us, you retain all rights of ownership in the Customer Content. By uploading, displaying or publishing your Content to the Services, you grant us a worldwide, royalty-free, fully paid-up, non-exclusive, sublicensable and transferable license to use, reproduce, distribute, display, personalize and reformat your

cited by the output license-grab dealbreaker — tap for the citation
57 verified findings10 policy surfaces2/2 core docs verified
Risk triage

Watch: indemnity liability

Start here. These are the highest-risk verified clauses AIRIN found in the platform's own policy text.

0
high
24
medium
33
low
2/2
docs
Trains on your data?
Not yet assessed
no verified finding covers this surface yet
Who owns outputs?
Not yet assessed
no verified finding covers this surface yet
Commercial use?
Commercial use allowed
from 1 cited finding
Every rating:verbatim-citedsnapshot-datedchange-loggedHow we keep ratings honest →
Risk by role
Select a role to tailor the summary and reorder the findings below.

Scores derived from 17 enriched findings — same verbatim citations as below. AI-generated, not legal advice.

What this means for you
  • Vidyard AI's training terms are conditional — check the tier, opt-out, and enterprise exceptions before relying on protection.
  • Output ownership has conditions — review the commercial use and license carve-outs before building on these outputs.
  • Data handling is conditional — 3 privacy or retention clauses warrant review before using Vidyard AI at scale.

Derived from AI-enriched analysis of the verified findings below — informational only, not legal advice.

How to read this page: Overall risk rates what Vidyard AI's own policy terms mean for your prompts, outputs, and data. The benchmark bands below grade those same verified terms relative to peers — a platform in a risky-by-default category can rate HIGH risk and still grade STRONG against its peer set. Both trace to the cited findings.

Creator lens
Your prompts, your outputs, your IP
SEVERE
Dealbreaker — Output license-grab. The platform claims a broad license over (or ownership of) what you create with it. see the clause
Dealbreaker — Third-party sublicensing. Rights in your content can be passed on to third parties beyond service operation. see the clause · and another

Based on 190 verified, verbatim-cited findings below — read the citations.

Enterprise lens
Data use, retention, subprocessors, audit
ADEQUATE
Dealbreaker — Third-party sublicensing. Rights in your content can be passed on to third parties beyond service operation. see the clause · and another

Based on 189 verified, verbatim-cited findings below — read the citations.

Automated assessment against a published rubric — not legal advice.

Fully verifiedImage / Video / Audio Generation

Fully verified — complete core corpus captured and read in full.

Document status
  • Privacy Policy
    Verified - read in full - 0 citationsstaticLast captured 2026-07-20
  • Terms of Service
    Verified - read in full - 57 citationsstaticLast captured 2026-07-20
Tier conditions

Only citation-backed plan differences are shown here; absent cells mean AIRIN has not verified a tier-specific claim.

plan language
Prompt / input ownership

This segment affirms customer ownership of Customer Content and grants Vidyard a worldwide, royalty-free, fully paid-up, non-exclusive, sublicensable, and transferable license to use, reproduce, distribute, display, and reformat Customer Content solely for the purpose of providing the Services, including delivery, encoding, hosting, and caching.

" OWNERSHIP AND LICENSE. As between you and us, you retain all rights of ownership in the Customer Content. By uploading, displaying or publishing your Content to the Services, you grant us a worldwide, royalty-free, fully paid-up, non-exclu..."
📍 Terms of Service › “CUSTOMER CONTENT AND LICENSE”Jump to exact text →
plan language
Prompt / input ownership

This segment establishes customer ownership of Customer Data, grants Vidyard a limited license to process Customer Data for providing Services, generate reports, and use anonymized Customer Data to improve and customize the Services, which constitutes a training/improvement use permission for anonymized data.

" CUSTOMER DATA. The Customer Data is property of Customer and all rights not granted to Vidyard hereunder shall remain with Customer. Customer grants to Vidyard a limited, personal, royalty free, non-sublicensable, non-exclusive, non-transf..."
📍 Terms of Service › “CUSTOMER DATA”Jump to exact text →
plan language
Moderation & enforcement

Defines 'Demo Account' as a temporary, free trial account for potential customers for a limited time, distinguishing it from paid subscription accounts and scoping trial-specific terms.

" “Demo Account” means a temporary account provided to Customer by Vidyard that permits a potential customer to use the Services on a trial basis for a limited time period, free of charge;"
📍 Terms of Service › “GENERAL PROVISIONS”Jump to exact text →
plan language
Indemnity & liability

Caps each party's maximum aggregate liability under the Agreement to fees paid during the preceding 12 months, with specified exceptions for IP indemnification, privacy law breaches, and payment obligations, thereby defining the financial ceiling on contractual exposure.

" LIMITATIONS OF LIABILITY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF EACH PARTY UNDER THIS AGREEMENT, WHETHER BASED ON CONTRACT, IN TORT OR ANY OTHER LEGAL OR EQUITABLE THEORY, SHALL BE LIMITED TO THE AMO..."
📍 Terms of Service › “LIMITATIONS OF LIABILITY AND DAMAGES”Jump to exact text →
plan language
Indemnity & liability

Excludes both parties' liability for indirect, special, consequential, incidental, and exemplary damages and for loss of use, data, business, revenue, or profits, with carve-outs for IP indemnification obligations and privacy law breaches, limiting the types of recoverable damages.

" EXCLUSION OF DAMAGES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER THE CUSTOMER NOR VIDYARD SHALL BE LIABLE UNDER THIS AGREEMENT FOR: (I) INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES; OR (II) LOSS OF US..."
📍 Terms of Service › “LIMITATIONS OF LIABILITY AND DAMAGES”Jump to exact text →
plan language
Indemnity & liability

Specifies the remedies available to Vidyard when Services may infringe third-party IP rights—obtaining a license, providing a non-infringing replacement, or modifying Services—and reserves Vidyard's right to suspend or terminate with a pro-rata refund if commercial remedies are not feasible.

" POSSIBLE INFRINGEMENT. If we believe the Services infringe or may be alleged to infringe a third party’s intellectual property rights, then we may: (i) obtain the right for you (at our expense) to continue using the Services; (ii) provide ..."
📍 Terms of Service › “INDEMNIFICATION”Jump to exact text →
plan language
Indemnity & liability

This segment obligates the customer to pay all fees set out in Sales Orders, declares fees non-cancellable and non-refundable except in limited circumstances, and clarifies that fees are based on subscriptions purchased rather than actual usage, establishing payment obligations and limiting refund rights.

" FEES. You agree to pay all fees set out in a Sales Order. All fees are non-cancellable and non-refundable, other than: (i) as expressly set out in this Agreement; (ii) as determined in Vidyard’s sole discretion; or (iii) as required by App..."
📍 Terms of Service › “FEES AND PAYMENT”Jump to exact text →
plan language
Indemnity & liability

Creates a force majeure exception relieving both parties of liability for non-performance caused by events beyond their control, while explicitly preserving the customer's obligation to pay fees as an exception to the exception.

" FORCE MAJEURE. Except for your obligation to pay fees for the Services, neither party will be responsible for failure of performance due to causes beyond its control. Such causes include, without limitation, accidents, acts of God, labour ..."
📍 Terms of Service › “GENERAL PROVISIONS”Jump to exact text →

Evidence appendix

Showing priority citations first. The full appendix is available for audit trails; not every citation is a severe risk.

High - 0
Medium - 24
Tier-specific - 0
Total citations - 57
Severity
Surface
Document
Tier
Prompt / input ownership
CautionHigh
" RESPONSIBILITY TO OBTAIN IP CONSENTS. You are responsible for obtaining all necessary consents, licenses and waivers required to create, record, submit, publish and use Customer Content in connection with the Services. These may include, but is not limited to, consents, licenses and waivers from: (i) copyright owners, artists, actors, directors, performers, writers, producers or any other individuals appearing in Customer Content; (ii) public performance rights collection organizations (e.g., SOCAN, ASCAP, BMI or SESAC); and (iii) the owners of musical compositions and sound recordings embodied in the Customer Content. In addition, you are responsible to pay all applicable royalties, fees and other amounts owing to any Person in connection with the use of any Customer Content including payments to any labor unions, guilds and public performance rights collection organizations."
Terms of Service › “CUSTOMER CONTENT AND LICENSE”Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-08- View source
Permalink to this finding →
Automated analysis

This segment obligates the customer to obtain all necessary consents, licenses, and waivers (including from copyright owners, performers, and music rights organizations) required to create, record, submit, publish, and use Customer Content in connection with the Services.

AI-generated interpretation, not legal advice.

Prompt / input ownership
CautionHigh
" SERVICE DELIVERY. Vidyard shall provide the professional services, including but not limited to support services, (“ Professional Services ”) (if any) purchased as set forth in the applicable Sales Order. The parties acknowledge that the scope of the Professional Services under this Agreement consists solely of either: (a) assistance with deployment and usage of the Services; or (b) development or delivery of additional service related to the Services. Customer shall have a license right to use anything delivered as part of the Professional Services subject to the terms of its license to use the Services, but Vidyard shall retain all right, title, and interest in and to any such work product, code or deliverable and any derivative, enhancement or modification thereof. The scope of Professional Services, fees, dependencies and other technical specifications or related information shall be as set forth in a Statement of Work (“ SOW ”) executed by both parties or as set forth in or attached to the applicable Sales Order. Customer shall pay Vidyard at the rates set forth in the applicable Sales Order or SOW (or, if not specified, at Vidyard’s then-current standard rates). Customer will reimburse Vidyard for reasonable travel and lodging expenses as pre-approved and incurred."
Terms of Service › “PROFESSIONAL SERVICES”Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-08- View source
Permalink to this finding →
Automated analysis

Grants Customer a license right to use deliverables from Professional Services subject to the terms of its existing Services license, defining the permissible scope of use of professionally delivered outputs.

AI-generated interpretation, not legal advice.

Prompt / input ownership
CautionHigh
" OWNERSHIP AND LICENSE. As between you and us, you retain all rights of ownership in the Customer Content. By uploading, displaying or publishing your Content to the Services, you grant us a worldwide, royalty-free, fully paid-up, non-exclusive, sublicensable and transferable license to use, reproduce, distribute, display, personalize and reformat your Content for the sole purpose of providing the Services. This license allows us to: (i) deliver Customer Content in accordance with the preferences set by Customer utilizing the Vidyard Platform; (ii) secure, encode, reproduce, host, cache, route, reformat, analyze and create algorithms and reports based on access to and use of Customer Content; (iii) use, enhance, personalize, exhibit, broadcast, publish, publicly display, distribute, promote, copy, store, and/or reproduce (in any form) Customer Content on or through the Services; and (iv) utilize Customer Content to test Vidyard ’s internal technologies and processes. You also grant us, and allow us to grant each Viewer or other user of the Services, a non-exclusive license to view Customer Content through the Services. We reserve the right to retain (but not display, distribute or publish) server copies of Customer Content that have been removed or deleted from the Services for fifteen (15) days."
Terms of Service › “CUSTOMER CONTENT AND LICENSE”Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-08- View source
Permalink to this finding →
Automated analysis

This segment affirms customer ownership of Customer Content and grants Vidyard a worldwide, royalty-free, fully paid-up, non-exclusive, sublicensable, and transferable license to use, reproduce, distribute, display, and reformat Customer Content solely for the purpose of providing the Services, including delivery, encoding, hosting, and caching.

AI-generated interpretation, not legal advice.

Privacy & data use
CautionHigh
" PRIVACY POLICY. Our collection and use of your information and information regarding Viewers is governed by our Privacy Policy. You understand that through your use of the Services, you consent to the collection and use of this information, including the transfer of this information to Canada and/or other countries for storage, processing and use by us. As part of providing you the Services, we may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Services and your Account."
Terms of Service › “PRIVACY AND CONFIDENTIAL INFORMATION”Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-08- View source
Permalink to this finding →
Automated analysis

Incorporates the Privacy Policy by reference to govern collection and use of Customer and Viewer information, and grants permission for cross-border data transfers to Canada and other countries for storage, processing, and use, and obliges Customer's consent to such transfers through use of Services.

AI-generated interpretation, not legal advice.

Privacy & data use
CautionHigh
" STATISTICAL INFORMATION . Vidyard may monitor Customer and Viewers’ use of the Services and the Vidyard Platform and compile this data with other data in an aggregate and anonymous manner to derive statistical and performance information (“ Statistical Information ”). Vidyard uses Statistical Information to produce reports and improve and customize the Vidyard Services. Vidyard may make such Statistical Information publicly available, provided that such Statistical Information: (i) is not able to be de-anonymized; (ii) does not include any data that would enable the identification of Customer, a User, or a Viewer; or (iii) would not constitute the disclosure of Confidential Information. Vidyard retains all rights, title and interest in and to such Statistical Information."
Terms of Service › “CUSTOMER DATA”Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-08- View source
Permalink to this finding →
Automated analysis

This segment permits Vidyard to monitor Customer and Viewer use of the Services, compile data in an aggregate and anonymous manner to derive Statistical Information, use it to produce reports and improve Services, and make it publicly available provided it cannot be de-anonymized or used to identify Customer or Viewers.

AI-generated interpretation, not legal advice.

Moderation & enforcement
CautionHigh
" PUBLICITY. You permit us to list you as a customer and use your standard logo for our promotional and marketing use during the Subscription Term."
Terms of Service › “GENERAL PROVISIONS”Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-08- View source
Permalink to this finding →
Automated analysis

Grants the service provider an express permission to identify the customer by name and use their standard logo in promotional and marketing materials for the duration of the Subscription Term, creating a limited trademark/publicity license.

AI-generated interpretation, not legal advice.

Subprocessors & data sharing
CautionHigh
" CONTENT PRESERVATION AND DISCLOSURE. We may preserve and store Customer Content and/or disclose Customer Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (i) comply with legal processes; (ii) comply with this Agreement; (iii) respond to claims that any Customer Content violates the rights of any Person; or (iv) protect the rights, property, or personal safety of Vidyard, Viewers and/or the public."
Terms of Service › “CUSTOMER CONTENT AND LICENSE”Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-08- View source
Permalink to this finding →
Automated analysis

This segment grants Vidyard the right to preserve and disclose Customer Content when required by law or in good faith belief that disclosure is necessary to comply with legal processes, enforce the Agreement, respond to IP violation claims, or protect safety and property rights.

AI-generated interpretation, not legal advice.

Indemnity & liability
High
" LIMITATIONS OF LIABILITY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF EACH PARTY UNDER THIS AGREEMENT, WHETHER BASED ON CONTRACT, IN TORT OR ANY OTHER LEGAL OR EQUITABLE THEORY, SHALL BE LIMITED TO THE AMOUNTS PAID BY CUSTOMER FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY. THE FOREGOING LIMITATION OF LIABILITY SHALL NOT APPLY TO: (I) EITHER PARTY’S INTELLECTUAL PROPERTY INDEMNIFICATION OBLIGATIONS; (II) EITHER PARTY’S BREACH OF PRIVACY LAWS AND (III) CUSTOMER’S OBLIGATION TO PAY AMOUNTS OWED FOR SERVICES WHICH SHALL ALL BE LIMITED TO FIVE MILLION DOLLARS ($5,000,000.00) USD."
Terms of Service › “LIMITATIONS OF LIABILITY AND DAMAGES”Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-08- View source
Permalink to this finding →
Automated analysis

Caps each party's maximum aggregate liability under the Agreement to fees paid during the preceding 12 months, with specified exceptions for IP indemnification, privacy law breaches, and payment obligations, thereby defining the financial ceiling on contractual exposure.

AI-generated interpretation, not legal advice.

Indemnity & liability
High
" EXCLUSION OF DAMAGES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER THE CUSTOMER NOR VIDYARD SHALL BE LIABLE UNDER THIS AGREEMENT FOR: (I) INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES; OR (II) LOSS OF USE, DATA, BUSINESS, REVENUE OR PROFITS (IN EACH CASE WHETHER DIRECT OR INDIRECT), EVEN IF THE PARTY KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES WERE FORESEEABLE. THE FOREGOING EXCLUSIONS SHALL NOT APPLY TO EITHER PARTY’S: (A) INTELLECTUAL PROPERTY INDEMNIFICATION OBLIGATIONS; AND (B) BREACH OF PRIVACY LAWS."
Terms of Service › “LIMITATIONS OF LIABILITY AND DAMAGES”Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-08- View source
Permalink to this finding →
Automated analysis

Excludes both parties' liability for indirect, special, consequential, incidental, and exemplary damages and for loss of use, data, business, revenue, or profits, with carve-outs for IP indemnification obligations and privacy law breaches, limiting the types of recoverable damages.

AI-generated interpretation, not legal advice.

Indemnity & liability
High
" EXCLUSIVE REMEDY. The indemnities above are Vidyard’s and Customer’s only remedy under this Agreement for third party infringement claims and actions."
Terms of Service › “INDEMNIFICATION”Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-08- View source
Permalink to this finding →
Automated analysis

Designates the indemnities as the exclusive remedies for third-party infringement claims under the Agreement, thereby limiting both parties from seeking additional relief beyond indemnification for such claims.

AI-generated interpretation, not legal advice.

Privacy & data use
NeutralHigh
" LAWFUL BASIS . Customer acknowledges, agrees and warrants that it has all rights necessary to collect, use, process, transfer and disclose Customer Data to Buildscale, and that Customer’s use of such Customer Data is conducted pursuant to a lawful basis (as defined by Applicable Law), including consent where required by Applicable Law (collectively “ Privacy Consents ”). Upon request by Buildscale, Customer shall provide proof of such lawful basis. Vidyard relies exclusively on Customer to obtain all Privacy Consents from, and provide all required disclosures to, Viewers as required under Applicable Law."
Terms of Service › “CUSTOMER DATA”Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-08- View source
Permalink to this finding →
Automated analysis

This segment obligates the customer to warrant it has all rights necessary to collect, use, process, transfer, and disclose Customer Data to Vidyard pursuant to a lawful basis, to provide proof of lawful basis upon request, and to obtain all required Privacy Consents from Viewers under Applicable Law.

AI-generated interpretation, not legal advice.

Moderation & enforcement
High
" EFFECT OF TERMINATION. Upon expiration or other termination of the Services for any reason, your right to access and use the Services shall terminate. If you terminate this Agreement or any Sales Order solely due to a material breach of this Agreement by us, we agree to refund all prepaid fees for the remaining portion of the Subscription Term for the terminated Services within thirty (30) days after the date of termination. If we terminate this Agreement or any Sales Order for your material breach, all fees set out on such Sales Order shall be immediately due and payable."
Terms of Service › “TERM AND TERMINATION”Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-08- View source
Permalink to this finding →
Automated analysis

Defines post-termination consequences: cessation of access rights, obligation to refund prepaid fees if Customer terminates for Vidyard's material breach within 30 days, and acceleration of all fees owed if Vidyard terminates for Customer's material breach, governing financial settlement upon termination.

AI-generated interpretation, not legal advice.

Moderation & enforcement
High
" TERM. This Agreement shall commence on the date set out in the first Sales Order and shall remain in effect through the end of the Subscription Term in any current Sales Order, unless terminated earlier pursuant to the terms of this Agreement (the “ Initial Term ”). Your subscription will automatically renew at the end of the Initial Term for an additional 12-month term and shall continue to renew for successive 12-month terms thereafter (each a “ Renewal Term ”) unless you provide us with written notice of your intent not to renew at least sixty (60) days before the expiration of the Initial Term or the Renewal Term. You must cancel the Services at least sixty (60) days prior to the expiration of the Initial Term or Renewal Term in order to avoid being billed for a (further) Renewal Term. Payment for Services for the Renewal Term is due on the first day of the Renewal Term and will automatically be charged to the account that you used for the original subscription. The renewal price for any Services for a Renewal Term may be increased by Vidyard by up to ten percent (10%) from the applicable price on the prior Sales Order, unless we provide you written notice of different pricing at least 90 days prior to the applicable Renewal Term."
Terms of Service › “TERM AND TERMINATION”Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-08- View source
Permalink to this finding →
Automated analysis

Establishes the Initial Term commencement, automatic renewal for successive 12-month Renewal Terms, and the 60-day written notice requirement to prevent renewal, defining the contractual duration and renewal mechanics for the subscription.

AI-generated interpretation, not legal advice.

Data retention
High
" RETURN OF CUSTOMER DATA . At the end of the Subscription Term, you will be entitled to extract Customer Content and Customer Data stored on the Vidyard Platform for a period of thirty (30) days following termination (the “ Extraction Grace Period” ). Following the Extraction Grace Period, Vidyard shall have the right to delete all of Customer Content and Customer Data at any time and cancel your Account with us. You acknowledge and agree that archived versions of the Services may include archived copies of Customer Content and Customer Data which may be retained by us for an archive cycle."
Terms of Service › “TERM AND TERMINATION”Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-08- View source
Permalink to this finding →
Automated analysis

Grants Customer a 30-day Extraction Grace Period post-termination to retrieve Customer Content and Data, after which Vidyard has the right to delete all such content and data and cancel the Account, and acknowledges Vidyard may retain archived copies through an archive cycle.

AI-generated interpretation, not legal advice.

Indemnity & liability
NeutralHigh
" CUSTOMER CONTENT . As a Vidyard Account holder, you and/or your Users may submit and publish Content on the Vidyard Platform (“ Customer Content”) . Customer Content is the Content that you upload to the Services. Vidyard and the Services are passive conduits of the Customer Content. You are exclusively responsible for all Customer Content and the consequences of submitting and publishing your Content on the Services. We do not verify the accuracy, quality, content or legality of Customer Content. We may, but are under no obligation to, monitor, view, or analyze any Customer Content. We are not responsible for preventing or identifying infringement of intellectual property rights or non-compliance with Applicable Laws. Vidyard will not be liable, directly or indirectly, in any way for any damage or loss caused or alleged to be caused by or in connection with Customer Content."
Terms of Service › “CUSTOMER CONTENT AND LICENSE”Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-08- View source
Permalink to this finding →
Automated analysis

This segment defines 'Customer Content', characterizes Vidyard as a passive conduit, places exclusive responsibility on Customer for all Customer Content and its consequences, and disclaims Vidyard's obligation to verify, monitor, or analyze Customer Content or assume responsibility for it.

AI-generated interpretation, not legal advice.

Indemnity & liability
High
" FEES. You agree to pay all fees set out in a Sales Order. All fees are non-cancellable and non-refundable, other than: (i) as expressly set out in this Agreement; (ii) as determined in Vidyard’s sole discretion; or (iii) as required by Applicable Law. Fees are based on subscriptions / Services purchased and not actual usage. For the avoidance of doubt, you shall not be entitled to any refund in the event of a cancelled subscription or unused Services. Unless otherwise agreed between you and us, payment may be made by wire transfer, standing order, cheque or credit card. Credit card payments will be subject to an additional 3% service fee and will be processed on the first day of each month (on a pro-rated basis if necessary)."
Terms of Service › “FEES AND PAYMENT”Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-08- View source
Permalink to this finding →
Automated analysis

This segment obligates the customer to pay all fees set out in Sales Orders, declares fees non-cancellable and non-refundable except in limited circumstances, and clarifies that fees are based on subscriptions purchased rather than actual usage, establishing payment obligations and limiting refund rights.

AI-generated interpretation, not legal advice.

Indemnity & liability
High
" MAINTENANCE AND REPAIRS. Vidyard shall use commercially reasonable efforts to ensure that availability of the Services will be uninterrupted and that transmissions will be error-free. However, your access to Services may be occasionally suspended or restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction, and we will use commercially reasonable efforts to alert or notify you in the event of any scheduled or non-scheduled suspension of Services. Due to the nature of technical outages, we cannot guarantee notice prior to unplanned outages. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control."
Terms of Service › “WARRANTIES”Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-08- View source
Permalink to this finding →
Automated analysis

Imposes a commercially reasonable efforts obligation on Vidyard to maintain uninterrupted service availability and to notify Customer of scheduled or unscheduled suspensions, while reserving the right to suspend for maintenance, which constitutes a service-level obligation with a built-in exception.

AI-generated interpretation, not legal advice.

Indemnity & liability
High
" OVERDUE CHARGES. Unpaid invoices that are not the subject of a written good faith dispute are subject to interest at a rate of 1.5% per month on the outstanding balance, or the legal maximum interest rate, whichever is lower, plus all reasonable expenses of collection, in addition to any other remedies we may have."
Terms of Service › “FEES AND PAYMENT”Jump to exact text →
Source: Terms of Service- Snapshot 2026-06-08- View source
Permalink to this finding →
Automated analysis

This segment establishes a remedy for Vidyard by imposing interest at 1.5% per month (or the legal maximum) on overdue undisputed invoices plus collection expenses, and preserves Vidyard's other available remedies for non-payment.

AI-generated interpretation, not legal advice.

Common questions about Vidyard AI's policies

Can you use Vidyard AI's output commercially?
Commercial use allowed — based on 1 verified finding from Vidyard AI's published policy. Informational only, not legal advice.

Clause detail — protections, your obligations, and coverage

Every clause below is a verbatim quote from Vidyard AI's own published policy, read in full and linked to its exact location. Protections and user obligations are reported separately from risk because they are different kinds of clause — an obligation on you is not a risk to your data. Informational only, not legal advice.

✅ Protections found

9 verified clauses

Clauses in Vidyard AI's policies that work in your favour — commitments the platform made to you.

  • Confidentiality
    CONFIDENTIAL INFORMATION . Each party (the “ Receiving Party ”) understands that the other party (the “ Disclosing Party ”) has disclosed or may disclose information relating to the Disclosing Party’s business (together “ Confidential Information ” of the Disc…

    Defines Confidential Information and imposes reciprocal obligations on the Receiving Party to take reasonable precautions to protect it and not to use or disclose it to third parties except as permitted under the Agreeme…

    📍 Terms of Service › “PRIVACY AND CONFIDENTIAL INFORMATION”Jump to exact text →
  • Indemnity & liabilityindemnity direction
    BY VIDYARD. We will indemnify, defend and hold harmless Customer from and against all liabilities, damages and costs (including settlement costs and reasonable attorneys’ fees) arising out of any claim by a third party against the Customer to the extent based…

    Obligates Vidyard to indemnify, defend, and hold harmless Customer against third-party IP infringement claims (copyright, trade secret, patent, trademark) arising from Vidyard's technology, subject to territorial (Canada…

    📍 Terms of Service › “INDEMNIFICATION”Jump to exact text →
  • Prompt ownership
    CUSTOMER DATA. The Customer Data is property of Customer and all rights not granted to Vidyard hereunder shall remain with Customer. Customer grants to Vidyard a limited, personal, royalty free, non-sublicensable, non-exclusive, non-transferable (other than as…

    This segment establishes customer ownership of Customer Data, grants Vidyard a limited license to process Customer Data for providing Services, generate reports, and use anonymized Customer Data to improve and customize…

    📍 Terms of Service › “CUSTOMER DATA”Jump to exact text →
  • Audit rights, DPA & residency
    Vidyard shall maintain appropriate administrative, physical, and technical safeguards designed to protect the security of the Services and Customer Data in accordance with the Vidyard security standards. If Customer’s use of the Services involves processing pe…

    This segment obligates Vidyard to maintain appropriate administrative, physical, and technical safeguards to protect the Services and Customer Data, and incorporates a data processing addendum for processing of personal…

    • Designated security contact: DPA@www.vidyard.com
    📍 Terms of Service › “SECURITY”Jump to exact text →
  • Indemnity & liability
    POSSIBLE INFRINGEMENT. If we believe the Services infringe or may be alleged to infringe a third party’s intellectual property rights, then we may: (i) obtain the right for you (at our expense) to continue using the Services; (ii) provide a non-infringing func…

    Specifies the remedies available to Vidyard when Services may infringe third-party IP rights—obtaining a license, providing a non-infringing replacement, or modifying Services—and reserves Vidyard's right to suspend or t…

    📍 Terms of Service › “INDEMNIFICATION”Jump to exact text →
  • Indemnity & liabilitydamages/liability cap
    EXCLUSION OF DAMAGES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER THE CUSTOMER NOR VIDYARD SHALL BE LIABLE UNDER THIS AGREEMENT FOR: (I) INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES; OR (II) LOSS OF USE, DATA, BUSINESS, RE…

    Excludes both parties' liability for indirect, special, consequential, incidental, and exemplary damages and for loss of use, data, business, revenue, or profits, with carve-outs for IP indemnification obligations and pr…

    📍 Terms of Service › “LIMITATIONS OF LIABILITY AND DAMAGES”Jump to exact text →

+ 3 more verified clauses of this kind on this platform, cited in full in the report.

📋 Rules you must follow

3 verified clauses

What Vidyard AI requires of YOU. These are your obligations, not risks to your data or IP, so they are cited here and excluded from this platform's risk rating.

  • Commercial useconduct restrictions
    RESTRICTIONS. Customer shall not (and shall not permit others to): (i) license, sub-license, sell, transfer, distribute or share the Services or Vidyard Content or make any of them available to any third parties; (ii) create derivative works based on, build up…

    This segment restricts the customer from sublicensing, selling, distributing, creating derivative works, reverse engineering, or otherwise exploiting the Services or Vidyard Content without express written consent, setti…

    📍 Terms of Service › “VIDYARD CONTENT AND LICENSE”Jump to exact text →
  • Moderation & enforcement
    PROHIBITED CONTENT. You agree that you will not upload or use in connection with the Services any prohibited Content including, without limitation, Content that: (i) is pornographic, sexually explicit or offensive or contains a link to an adult website; (ii) c…

    This segment prohibits the customer from uploading or using specified categories of prohibited content (pornographic, violent, hateful, harassment-related, spam, racist, etc.) in connection with the Services, establishin…

    📍 Terms of Service › “CUSTOMER CONTENT AND LICENSE”Jump to exact text →
  • Moderation & enforcement
    USAGE LIMITS. Services that we provide are subject to usage limits and restrictions. Each Sales Order shall set out specific usage limits for the applicable Services. You agree to use the Services within the usage limits set out in the Sales Order and that you…

    This segment restricts the customer to usage limits set out in the applicable Sales Order, makes the customer solely responsible for not exceeding those limits, and provides that extra charges apply for overages, creatin…

    📍 Terms of Service › “OUR SERVICES”Jump to exact text →

What the policies actually cover

8 topics
  • Product telemetry & usage tracking1 clause
  • Government & law-enforcement disclosure1 clause
  • Damages & liability cap1 protective6 clauses
  • Indemnity direction1 protective4 clauses
  • Deletion rights & post-termination survival1 clause
  • License survival after account deletion1 clause
  • Auto-renewal & cancel window2 clauses
  • Conduct restrictions1 obligation1 clause

40 further verified clauses are cited on this page but not yet assigned a topic.

Cross-clause notes

Cross-reference

The Terms of Service, Terms of Service › “PROFESSIONAL SERVICES” describes rights the platform takes in user content, and the Terms of Service, Terms of Service › “THIRD PARTY SERVICES” describes disclosure of data to third parties or subprocessors. Both clauses are in force at the same time — read them together.

Automated cross-reference against the published rubric — not legal advice.

Clause intelligence

Canonical clauses and stance patterns extracted from the same gate-verified citations shown on this page.

420
clauses
104
patterns
104
stances
privacy sharing · 46ip license · 20ip ownership · 16training use · 10legal burden · 9data retention · 2
data retentionMEDIUMPrivacy Policy › “Security and Retention”

The clause allows indefinite, perpetual, or necessity-based retention.

Vidyard retains personal information only as long as necessary to serve the identified purposes for which it was collected, subject to legal requirements. You may also submit requests to delete and close your Vidyard account, as set forth in the “Privacy Rights and Choices” section below.
Open source citation
data retentionMEDIUMPrivacy Policy › “Security and Retention”

The clause allows indefinite, perpetual, or necessity-based retention.

Vidyard retains personal information only as long as necessary to serve the identified purposes for which it was collected, subject to legal requirements. You may also submit requests to delete and close your Vidyard account, as set forth in the “Privacy Rights and Choices” section below.
Open source citation
ip licenseHIGHTerms of Service › “VIDYARD CONTENT AND LICENSE”

The clause includes sublicensable, transferable, or assignable rights.

OWNERSHIP AND LICENSE. The Services and Vidyard Content are licensed and not sold to you. All rights not expressly granted to you in this Agreement are reserved and retained by us. We grant you a limited, revocable, non-sublicensable license to access and use the Vidyard Content in connection with using the Services during the Subscription Term. Except as contemplated by this Agreement and the Documentation, no Se...
Open source citation
ip licenseHIGHTerms of Service › “VIDYARD CONTENT AND LICENSE”

The clause includes sublicensable, transferable, or assignable rights.

RESTRICTIONS. Customer shall not (and shall not permit others to): (i) license, sub-license, sell, transfer, distribute or share the Services or Vidyard Content or make any of them available to any third parties; (ii) create derivative works based on, build upon, or otherwise modify the Services or Vidyard Content without express written consent from Vidyard; (iii) disassemble, reverse engineer or decompile the Se...
Open source citation
ip licenseHIGHTerms of Service › “CUSTOMER DATA”

The clause includes sublicensable, transferable, or assignable rights.

CUSTOMER DATA. The Customer Data is property of Customer and all rights not granted to Vidyard hereunder shall remain with Customer. Customer grants to Vidyard a limited, personal, royalty free, non-sublicensable, non-exclusive, non-transferable (other than as set out herein), worldwide license to (i) process and analyze Customer Data for the purposes of providing the Services; (ii) generate statistics and produce...
Open source citation

Tier matrix

Plan-level conditions detected from citation-backed clauses. Empty tiers mean AIRIN has not captured decisive tier language yet.

TierSurfaceVerdictRiskCitations
All applicable tierscommercial useworsensHIGH6
All applicable tiersdata retentionconditionalMEDIUM2
All applicable tiersindemnity liabilityconditionalMEDIUM5
All applicable tiersmoderation enforcementworsensHIGH2
All applicable tiersoutput ownershipworsensHIGH2
All applicable tiersprivacy data useworsensHIGH2
All applicable tiersprompt ownershipimprovesLOW2
All applicable tierssubprocessors data sharingconditionalMEDIUM1
All applicable tierstier differencesworsensHIGH1
Freedata retentionworsensHIGH8
Freeoutput ownershipworsensHIGH4
Freeprivacy data useworsensHIGH6

Policy evolution

Open full timeline

Before/after stance changes across captured policy versions. When no material delta exists yet, AIRIN shows the latest citation-backed stance events instead.

changedlow materialityJul 20Jul 20, 2026

legal burden changed from medium/indemnity to medium/liability limited.

Before · medium
In addition, we may disclose information to others, where necessary to comply with legal obligations, respond to legal requests, protect, enforce or defend legal rights or health and safety, and consider and implement business transactions.
Before citation
After · medium
LIMITATIONS OF LIABILITY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF EACH PARTY UNDER THIS AGREEMENT, WHETHER BASED ON CONTRACT, IN TORT OR ANY OTHER LEGAL OR EQUITABLE THEORY, SHALL BE LIMITED TO THE AMOUNTS PAID BY CUSTOMER FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY. THE FOREGOING LIMITATION OF LIABILITY SHALL NOT APPLY TO: (I) EITHER PARTY’S INTELLECTUAL PROPERTY INDEMNIFICATION OBLIGATIONS; (II) EITHER PARTY’S BREACH OF PRIVACY LAWS AND (III) CUSTOMER’S OBLIGATION TO PAY AMOUNTS OWED FOR SERVICES WHICH SHALL ALL BE LIMITED TO FIVE MILLION DOLLARS ($5,000,000.00) USD.
After citation
improvedhigh materialityJul 20Jul 20, 2026

data sharing improved from high/sale or sell to medium/third party or vendor sharing.

Before · high
Sales and Sharing . California privacy laws define a “sale” as disclosing, or making available to a third-party, personal information in exchange for monetary or other valuable consideration, and “sharing” broadly includes disclosing or making available personal information for purposes of targeted advertising. As defined by the CCPA, we may “sell” or “share” certain categories of personal information, including (a) Identifiers, Commercial Information, Location Data, Internet or Other Network Activity Information, and Inferences about you with advertising and social media networks and data analytics providers, in order to measure, improve and evaluate our marketing and advertising campaigns and reach users with targeted advertising (including across third party sites and services); and (b) Identifiers, Location Data, Internet or Other Network Activity Information, and Audio, Visual and Other Electronic Data with third party partners for their own analytics, marketing, and targeted advertising uses. We do not sell or share personal information, (including sensitive personal information) about individuals who we know are under sixteen (16) years old. Please note, that we do not knowingly sell or share any Sensitive Personal Information including Biometric Information. However, we do not control the content of customer videos and content; it is possible that customer videos or content may incidentally include Biometric Information or other Sensitive Personal Information, to the extent a customer has created content or videos that include such information.
Before citation
After · medium
RESTRICTIONS. Customer shall not (and shall not permit others to): (i) license, sub-license, sell, transfer, distribute or share the Services or Vidyard Content or make any of them available to any third parties; (ii) create derivative works based on, build upon, or otherwise modify the Services or Vidyard Content without express written consent from Vidyard; (iii) disassemble, reverse engineer or decompile the Services or Software or otherwise attempt to discover the source code, object code or underlying structure, ideas or algorithms of the Services or any software, documentation or data related to or provided with the Services; (iv) access the Services or Vidyard Content in order to develop a competing product or service; (v) use the Services or Vidyard Content to provide a service for others that is not contemplated by this Agreement or the Documentation; (vi) use the Vidyard Platform to operate more or different types of applications than permitted under the applicable Sales Order; (vii) remove or modify a copyright or other proprietary rights notice on or in the Services or Vidyard Content; (viii) violate any Applicable Law; (ix) disable, hack or otherwise interfere with any security, digital signing, digital rights management, verification or authentication mechanisms implemented in or by the Services; (x) intentionally include, send, store or run software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs from the Services; (xi) intentionally cause a computer to malfunction, regardless of how long the malfunction persists; or (xii) alter, disable, or erase any computer data, computer programs or computer software without authorization.
After citation
changedlow materialityJun 17Jun 17, 2026

legal burden changed from medium/liability limited to medium/indemnity.

Before · medium
LIMITATIONS OF LIABILITY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF EACH PARTY UNDER THIS AGREEMENT, WHETHER BASED ON CONTRACT, IN TORT OR ANY OTHER LEGAL OR EQUITABLE THEORY, SHALL BE LIMITED TO THE AMOUNTS PAID BY CUSTOMER FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY. THE FOREGOING LIMITATION OF LIABILITY SHALL NOT APPLY TO: (I) EITHER PARTY’S INTELLECTUAL PROPERTY INDEMNIFICATION OBLIGATIONS; (II) EITHER PARTY’S BREACH OF PRIVACY LAWS AND (III) CUSTOMER’S OBLIGATION TO PAY AMOUNTS OWED FOR SERVICES WHICH SHALL ALL BE LIMITED TO FIVE MILLION DOLLARS ($5,000,000.00) USD.
Before citation
After · medium
In addition, we may disclose information to others, where necessary to comply with legal obligations, respond to legal requests, protect, enforce or defend legal rights or health and safety, and consider and implement business transactions.
After citation
worsenedhigh materialityJun 17Jun 17, 2026

data sharing worsened from medium/third party or vendor sharing to high/sale or sell.

Before · medium
RESTRICTIONS. Customer shall not (and shall not permit others to): (i) license, sub-license, sell, transfer, distribute or share the Services or Vidyard Content or make any of them available to any third parties; (ii) create derivative works based on, build upon, or otherwise modify the Services or Vidyard Content without express written consent from Vidyard; (iii) disassemble, reverse engineer or decompile the Services or Software or otherwise attempt to discover the source code, object code or underlying structure, ideas or algorithms of the Services or any software, documentation or data related to or provided with the Services; (iv) access the Services or Vidyard Content in order to develop a competing product or service; (v) use the Services or Vidyard Content to provide a service for others that is not contemplated by this Agreement or the Documentation; (vi) use the Vidyard Platform to operate more or different types of applications than permitted under the applicable Sales Order; (vii) remove or modify a copyright or other proprietary rights notice on or in the Services or Vidyard Content; (viii) violate any Applicable Law; (ix) disable, hack or otherwise interfere with any security, digital signing, digital rights management, verification or authentication mechanisms implemented in or by the Services; (x) intentionally include, send, store or run software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs from the Services; (xi) intentionally cause a computer to malfunction, regardless of how long the malfunction persists; or (xii) alter, disable, or erase any computer data, computer programs or computer software without authorization.
Before citation
After · high
Sales and Sharing . California privacy laws define a “sale” as disclosing, or making available to a third-party, personal information in exchange for monetary or other valuable consideration, and “sharing” broadly includes disclosing or making available personal information for purposes of targeted advertising. As defined by the CCPA, we may “sell” or “share” certain categories of personal information, including (a) Identifiers, Commercial Information, Location Data, Internet or Other Network Activity Information, and Inferences about you with advertising and social media networks and data analytics providers, in order to measure, improve and evaluate our marketing and advertising campaigns and reach users with targeted advertising (including across third party sites and services); and (b) Identifiers, Location Data, Internet or Other Network Activity Information, and Audio, Visual and Other Electronic Data with third party partners for their own analytics, marketing, and targeted advertising uses. We do not sell or share personal information, (including sensitive personal information) about individuals who we know are under sixteen (16) years old. Please note, that we do not knowingly sell or share any Sensitive Personal Information including Biometric Information. However, we do not control the content of customer videos and content; it is possible that customer videos or content may incidentally include Biometric Information or other Sensitive Personal Information, to the extent a customer has created content or videos that include such information.
After citation
Jul 20, 2026content licenseMEDIUM

Latest stance: broad license on privacy data use

CUSTOMER DATA. The Customer Data is property of Customer and all rights not granted to Vidyard hereunder shall remain with Customer. Customer grants to Vidyard a limited, personal, royalty free, non-sublicensable, non-exclusive, non-transferable (other than as set out herein), worldwide license to (i) process and analyze Customer Data for the purposes of providing the Services; (ii) generate statistics and produce reports for Customer based on Customer Data; and (iii) use anonymized Customer Data (in accordance with Section 6.4 herein) to improve and customize the Services. Except as set out in this Agreement, Vidyard will not share any of the Customer Data with any third parties without the consent of Customer and shall take all reasonably appropriate confidentiality and security measures to protect such Customer Data.
Open timeline citation
Jul 20, 2026content ownershipHIGH

Latest stance: platform claims or reserves rights on subprocessors data sharing

SUSPENSION RIGHTS. We reserve the right to immediately suspend the Services if: (i) the billing or contact information provided by you is false or fraudulent; (ii) you fail to make any payment due within 10 business days after we have provided you with notice of such failure or (iii) violation by Customer of Section 5.5. Any suspension of the Services by us under this section shall not relieve you of your payment obligations under this Agreement. We will not be liable to you nor to any third party for any suspension of the Services. 1
Open timeline citation
Jul 20, 2026data sharingMEDIUM

Latest stance: third party or vendor sharing on subprocessors data sharing

CUSTOMER INDEMNIFICATION. Customer shall indemnify, defend and hold harmless Vidyard from and against all liabilities, damages and costs (including settlement costs and reasonable attorneys’ fees) arising out of any claim by a third party against Vidyard or its affiliates regarding: (i) Customer Content or Customer Data; (ii) failure by the Customer to obtain any of the necessary Privacy Consents required by Section 6.3; (iii) Customer’s use of the Services in violation of this Agreement; and/or (vi) violations of Customer’s obligations of privacy to any Person.
Open timeline citation
Jul 20, 2026legal burdenMEDIUM

Latest stance: liability limited on indemnity liability

LIMITATIONS OF LIABILITY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF EACH PARTY UNDER THIS AGREEMENT, WHETHER BASED ON CONTRACT, IN TORT OR ANY OTHER LEGAL OR EQUITABLE THEORY, SHALL BE LIMITED TO THE AMOUNTS PAID BY CUSTOMER FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY. THE FOREGOING LIMITATION OF LIABILITY SHALL NOT APPLY TO: (I) EITHER PARTY’S INTELLECTUAL PROPERTY INDEMNIFICATION OBLIGATIONS; (II) EITHER PARTY’S BREACH OF PRIVACY LAWS AND (III) CUSTOMER’S OBLIGATION TO PAY AMOUNTS OWED FOR SERVICES WHICH SHALL ALL BE LIMITED TO FIVE MILLION DOLLARS ($5,000,000.00) USD.
Open timeline citation

Capture recency

  • Privacy Policy:Last captured 2026-07-20· verified 2026-07-20
  • Terms of Service:Last captured 2026-07-20· verified 2026-07-20

Dates state when our pipeline captured and verified each document — not when the vendor last changed it. Documents are re-scanned on a recurring cadence; a document verified once says so until a re-scan confirms it again.

↑ 366 more findings this quarter vs last (427 vs 61). First scan: June 2026.

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Compare and stack are saved in your browser. Open compare · View your stack. A correction triggers an automated re-read of Vidyard AI's policies — no human edits the data.

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Every finding above is a verbatim quote from Vidyard AI's own published policy, captured to an immutable snapshot and read in full through a two-gate verification pipeline. Confidence labels and any analysis are AI-generated and informational only — not legal advice.

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