audit rights dpa residency · Terms of Service
Userlens policy finding
“ 11.1 No more than once per contract year, Customer may use a reputable independent auditor that is not a Userlens competitor to audit records materially related to the Service when reasonably required for Customer's internal or external audit purposes. The auditor must sign an appropriate confidentiality agreement. The Parties will agree the timing, scope, method, and security conditions in advance. An audit may not unreasonably burden Userlens or endanger its delivery, quality, security, or other customers' confidentiality. Customer will provide Userlens a copy of the audit report. 11.2 Customer bears its own audit costs and the auditor's costs. Userlens bears its reasonable internal costs unless the audit is unusually burdensome, repeated, or reveals no material non-compliance, in which case Userlens may charge reasonable costs as agreed or permitted by the Agreement.”
- Document
- Terms of Service
- Captured
- 2026-09-25
- Location
- § 11.1
- Snapshot SHA-256
- ffd849459a66769a586c80c60c60d4e6439af6c8cc60088d49d466b04e8b1b7c
Informational only, not legal advice. Terms change; verify the source and capture date.