indemnity liability · Terms of Service

ServiceNow Now Assist policy finding

“2.9.3.3. Advanced AI and Data Products are not intended for use in, or in association with, the operation of any hazardous environments or critical systems that may lead to serious bodily injury or death or cause environmental or property damage. Advanced AI and Data Products are not medical devices and are not intended to be used without human oversight for any clinical decision-making or other clinical use. Customer is responsible for liability that may arise in connection with any such use 2.10. Defense of Claims and Indemnity for Advanced AI and Data Products. 2.10.1. Subject to the conditions, limitations, and processes set forth in the Defense Obligations of the Agreement and this Section 2.10, ServiceNow will (1) defend Customer and Customer Affiliates against any IPR Claim to the extent alleging that Generated Output directly infringes any third-party's copyright; and (2) pay any settlement amount or court-ordered damages finally awarded to the extent arising from such IPR Claim. 2.10.2. In addition to the limitations set forth in the Defense Obligations of the Agreement, Section 2.10.1 does not apply where: (1) Customer knew or should have known the relevant Generated Output was infringing or likely infringing; (2) Customer interfered with, circumvented, or failed to use relevant citations, filters, instructions, or other safety features ServiceNow makes available for use in connection with the Advanced AI and Data Products; (3) the IPR Claim arises from Customer’s use of the relevant Generated Output after Customer received notice of alleged infringement related to such Generated Output; (4) the Generated Output was modified or used in combination with materials not provided by ServiceNow, where such materials give rise to the IPR Claim; or (5) Customer’s use”

Document

Terms of Service

Captured

2026-06-07

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78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7

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