audit rights dpa residency · Terms of Service

ServiceNow Now Assist policy finding

“2.5.2. Certifications. ServiceNow will establish and maintain an ISO27001 certification for the AI Security Program. In addition, ServiceNow may establish additional certifications in the future, which may include an ISO 27018 certification. 2.5.3. Data Separation & Encryption at Rest. ServiceNow may, but is not obligated to, apply a logical separation of Filtered AI Content, except that ServiceNow will deploy standard technologies to encrypt data at rest. 2.5.4. Penetration Testing. ServiceNow will conduct penetration testing in accordance with ServiceNow’s standard security procedures. However, because Filtered AI Content will be used within a ServiceNow controlled environment, Customer will not be permitted to perform penetration testing on the environment and no reporting will be provided. 2.6. Necessary Rights and Privacy Obligations. Customer agrees that it has all rights necessary to use the Advanced AI and Data Products, including rights to the data Customer submits to any Advanced AI and Data Products. Customer is solely responsible for providing any legally adequate notices to and obtaining any consents from individuals and all third parties for ServiceNow to perform its rights and obligations under these Product-Specific Terms. 2.7. Acceptable Use. Customer's use of Advanced AI and Data Products is subject to ServiceNow’s AI Acceptable Use Policy, currently available at [https://www.servicenow.com/ai-acceptable-use-policy.html](https://www.servicenow.com/ai-acceptable-use-policy.html) (the "AUP"), as updated by ServiceNow from time to time. ”

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Terms of Service

Captured

2026-06-07

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78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7

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