audit rights dpa residency · Terms of Service

ServiceNow Now Assist policy finding

“2.3. EU Hosting. Customer Data Processed by ServiceNow and its Sub-processors as part of the provision of an Advanced AI and Data Product to the Customer which originate from Customer instances located within the European Union will remain hosted within the European Union except to the extent: (1) authorized by Customer in advance; (2) necessary to prevent or remediate a material issue involving security, data loss prevention, disaster recovery, or critical maintenance or service availability; (3) required by Law or to prevent fraud or abuse; or (4) documented in a Support Portal interaction (by or on behalf of Customer). The foregoing commitment does not supersede or modify those contractual terms applicable to certain ServiceNow products or services that require transfers of Customer Data to outside of the EU to use such products or services, nor will it apply to any third-party integrations or services utilized or configured by Customer that may transfer Customer Data to outside of the EU. Customer also acknowledges and agrees that the foregoing commitment does not apply to information provided to ServiceNow in respect of which ServiceNow is a data controller (e.g., marketing, billing, and account management data). 2.4. Ownership. Customer retains all ownership of Customer Data that is processed by the Advanced AI and Data Products. To the extent permitted by law and excluding any ServiceNow Core Technology, Customer owns the Generated Outputs. ”

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Terms of Service

Captured

2026-06-07

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78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7

Informational only, not legal advice. Terms change; verify the source and capture date.