Workflow & Automation · salesforce.comSalesforce Einstein Platform
Graded against 811 verified platforms, from its own policy text. Automated assessment against a published rubric — not legal advice.
No lens is bandable yet — banding requires fully verified documents with on-criteria findings. The gap is shown honestly, never estimated.
“We may provide opportunities for you to post text, photographs, videos, or other content (collectively, “Content”) on the Sites, including Content you submit to an Agent. You can only post Content if you own all the rights to that Content, or if another rights holder has given you permission.”
Watch: subprocessors data sharing
Start here. These are the highest-risk verified clauses AIRIN found in the platform's own policy text.
Sharing IP addresses and behavioral data with advertising networks constitutes disclosure to third parties and may constitute a 'sale' or 'sharing' under CCPA. Cross-device tracking amplifies privacy risk. The adequacy of the contractual restriction is not independently verifiable by users.
Establishes California law as governing these Terms, designates San Francisco courts as the exclusive jurisdiction for disputes, requires users to submit to personal jurisdiction there, and provides a severability clause preserving remaining provisions if any are unenforceable.
Excludes implied warranties including merchantability, fitness for a particular purpose, and non-infringement to the maximum extent permitted by applicable law, limiting the company's legal exposure.
Scores derived from 5 enriched findings — same verbatim citations as below. AI-generated, not legal advice.
How to read this page: Overall risk rates what Salesforce Einstein Platform's own policy terms mean for your prompts, outputs, and data. The benchmark bands below grade those same verified terms relative to peers — a platform in a risky-by-default category can rate HIGH risk and still grade STRONG against its peer set. Both trace to the cited findings.
Fully verified — complete core corpus captured and read in full.
- Terms of ServiceVerified - read in full - 34 citationsstaticLast captured 2026-08-14
- Privacy PolicyVerified - read in full - 144 citationsstaticLast captured 2026-08-14
Only citation-backed plan differences are shown here; absent cells mean AIRIN has not verified a tier-specific claim.
Discloses that registering for or logging into specified portals automatically creates a Success Community Account and that personal information collected in that process may be used or shared with group companies or agents — establishing a data-sharing and use obligation tied to account creation.
" Please note that if you register for Dreamforce, log into the Help & Training portal, the AppExchange, Success Community or Partner Community on our Sites and don’t already have a Success Community Account, we will automatically create a S..."
Identifies the designated Data Protection Officer and Privacy Team as the responsible contacts for privacy matters, including a Grievance Officer role in one named jurisdiction, defining the organizational point of contact.
" Salesforce Data Protection Officer (Salesforce Privacy Team) (and in India, a Grievance Officer)"
Defines the categories of personal data collected from third-party sources for tailored advertising purposes and identifies the specific third-party providers and data types used, establishing the legal basis and scope of data collection for commercial advertising activities.
" Advertising: The Personal Data we collect from other sources for the purposes of tailored advertising includes personal identifiers professional or employment-related information, education information, commercial information, internet act..."
States that personal data including phone call recordings is processed for training, enablement, quality assurance, customer experience, business intelligence, and administration purposes, specifying multiple purposes for this sensitive processing activity.
" We process your Personal Data, including recording phone calls (in accordance with applicable laws) for training, enablement, quality assurance, customer experience, business intelligence and administration purposes"
Identifies consent or legitimate interest across four enumerated sub-purposes as the legal bases for the phone call recording processing activity described in the preceding segments.
" Consent or our legitimate interest in: (i) maintaining the high quality of our phone calls with users; (ii) coaching and enablement of our employees; (iii) gathering business intelligence and administration; and (iv) improving the experien..."
States that personal data including usage data is processed for internal reporting and business modeling purposes such as forecasting, revenue planning, capacity planning, and product strategy, specifying these operational analytics purposes.
" We process your Personal Data (including Usage Data) for internal reporting, and business modeling purposes such as, forecasting, revenue, capacity planning, product strategy "
States that personal data including usage data is processed when cooperating with public authorities, courts, or regulators under legal obligations or to defend the company, employees, or property, establishing the scope and conditions of this processing including disclosure to protect the company's rights.
" We process your Personal Data (including Usage Data) when cooperating with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws or to defend the company, our employees or ou..."
Notes that accounts assigned by an administrator (e.g., employer or educational institution) may be subject to additional terms, and that administrators may access or disable accounts without platform involvement — establishing a distinct set of conditions applicable to administrator-assigned accounts.
"In some cases, an account may be assigned to you by an administrator, such as your employer or educational institution. If you are using or logging into an account assigned to you by an administrator, additional terms may apply to your use ..."
Evidence appendix
Showing priority citations first. The full appendix is available for audit trails; not every citation is a severe risk.
"Salesforce also contracts with third-party advertising networks that collect IP addresses and other information from web beacons on our websites, from emails and on third-party websites. Advertising networks follow your online activities over time and across different websites or other online services by collecting certain data through automated means, including through the use of cookies. These technologies may recognize you across the different devices you use. When we work with third party advertising networks, we require them to restrict their data processing to only what is necessary to provide us with the advertising services we request."
Sharing IP addresses and behavioral data with advertising networks constitutes disclosure to third parties and may constitute a 'sale' or 'sharing' under CCPA. Cross-device tracking amplifies privacy risk. The adequacy of the contractual restriction is not independently verifiable by users.
AI-generated interpretation, not legal advice.
" If you provide us, our service providers or our affiliates with any Personal Data relating to other individuals, you:"
Introduces obligations and acknowledgments placed on individuals who provide third-party personal data to the organization, framing the conditions under which such sharing is permitted.
AI-generated interpretation, not legal advice.
"Your first name and last name may be displayed on your Success Community account, which is visible to other members of the Success Community. Your Success Community account is for your use only and cannot be shared or used by anyone else. You are solely responsible for maintaining the confidentiality of your Success Community username and password, and are entirely responsible for any and all activities under your Success Community account. You agree to notify Salesforce immediately of any unauthorized use or any other breach of security involving your username and password or account. Salesforce will not be liable for any loss incurred as a result of an unauthorized use of a username/password or account."
Requires users to maintain confidentiality of Success Community credentials, prohibits account sharing, imposes responsibility for all account activity, and mandates immediate notification to Salesforce of unauthorized access or security breaches.
AI-generated interpretation, not legal advice.
" We may modify these Terms at any time so be sure to check back regularly. By continuing to use or log in to a Site after these Terms have changed, you indicate your agreement to the revised Terms. If you do not agree to the changes, you should stop using or logging in to the Sites."
Establishes the procedure for Terms modification, providing that continued use after changes constitutes acceptance of revised Terms, and granting Salesforce the right to unilaterally modify the Terms at any time.
AI-generated interpretation, not legal advice.
" We reserve the right to modify our Sites at any time, with or without notice to you. For example, we may add or remove functionality or features, and we may suspend or stop a particular feature altogether. We also reserve the right to charge a fee for any of our features at any time. If you don’t like any changes, you can stop using our Sites at any time."
Reserves Salesforce's right to modify, suspend, or discontinue Site features and to introduce fees at any time without notice, while granting users a corresponding right to cease using the Sites if they object to changes.
AI-generated interpretation, not legal advice.
"SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES."
Excludes implied warranties including merchantability, fitness for a particular purpose, and non-infringement to the maximum extent permitted by applicable law, limiting the company's legal exposure.
AI-generated interpretation, not legal advice.
"OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OF SERVICE, NEITHER SALESFORCE, INC. NOR ITS AGENTS OR SERVICE PROVIDERS (THE “SERVICES ENTITIES”) MAKE ANY SPECIFIC PROMISES ABOUT THE SITES. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SITES, THE SPECIFIC FUNCTION OF THE SITES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SITES “AS IS”."
Expressly disclaims all specific promises about Site content, functionality, reliability, availability, and fitness for purpose, providing the Sites on an 'as is' basis and limiting Salesforce's warranty obligations.
AI-generated interpretation, not legal advice.
"The Sites may contain links to third-party websites. That doesn’t mean that we control or endorse those websites, or any goods or services sold on those websites. Similarly, the Sites may contain ads from third-parties. We do not control or endorse any products being advertised."
Disclaims Salesforce's control over or endorsement of third-party linked websites and advertised products, limiting liability for third-party content and goods accessible through or advertised on the Sites.
AI-generated interpretation, not legal advice.
"You agree to indemnify, release, and hold us harmless from any and all liability, claims, actions, loss, harm, damage, injury, cost or expense arising out of any Content you post or submit."
Obligates users to indemnify, release, and hold Salesforce harmless from all liability, claims, and damages arising from Content they post or submit, shifting legal risk of user-generated content to the user.
AI-generated interpretation, not legal advice.
" We are not responsible for, and do not endorse, Content posted by any other person. Accordingly, we may not be held liable, directly or indirectly, for any loss or damage caused to you in connection with any Content posted by another member."
Disclaims Salesforce's responsibility for and endorsement of third-party content and excludes Salesforce from direct or indirect liability for loss or damage caused to users by content posted by other members.
AI-generated interpretation, not legal advice.
" While the Agents may help you better understand certain documents that form part of your agreement(s) with Salesforce, the information provided is for informational purposes only and is non-binding and is not a substitute for any type of professional advice. For contractually binding rights and obligations please refer directly to your agreement(s) and the original referenced sources therein."
Disclaims that AI Agent output is non-binding and not a substitute for professional advice, directing users to their formal agreements for binding rights and obligations, thereby limiting Salesforce's legal exposure for reliance on Agent-provided information.
AI-generated interpretation, not legal advice.
" Please note that if you register for Dreamforce, log into the Help & Training portal, the AppExchange, Success Community or Partner Community on our Sites and don’t already have a Success Community Account, we will automatically create a Success Community Account for you. The personal information (such as name, company information, photos etc.) that may be collected during the course of registering for Dreamforce, logging into the Help & Training portal, the AppExchange, Success Community or Partner Community sites may be used or shared with our group companies or our agents for the purpose of improving quality of our services. If you request information about or access those partners’ products or services on the AppExchange you agree to have your personal information shared with Salesforce partners for marketing purposes. The Success Community is a free site created for Salesforce customers, partners, prospects, and attendees of certain events. The Success Community is subject to the Event Terms of Service and the Success Community Terms, including the Success Community Participation Guidelines. Please read those carefully."
Discloses that registration for Dreamforce and related portals triggers automatic creation of a Success Community Account and that personal information collected may be used or shared with group companies or agents, granting Salesforce permission to share personal data with affiliates and agents.
AI-generated interpretation, not legal advice.
" • The Personal Data we collect to provide our services may include information you have made publicly available online (such as when using social media sites) or that is published by third parties and contains information about you (such as news articles). For a select number of services, we collect this Personal Data from partners who may receive this data when you visit or use their services or through the third parties they work with."
Discloses that personal data used to provide services may include publicly available online information and data obtained from partners who receive it through their own services or third-party relationships, revealing the data-sharing and sourcing chain.
AI-generated interpretation, not legal advice.
" • In addition, the Personal Data we collect to provide our services may include location information from third parties, which helps us offer features like identity management and multi-factor authentication for security purposes."
Discloses that location information is collected from third parties to support security features such as identity management and multi-factor authentication, revealing third-party data sourcing for service delivery purposes.
AI-generated interpretation, not legal advice.
"These Terms are governed by and construed in accordance with the laws of California, without regard to its conflict of laws rules. You expressly agree that the exclusive jurisdiction for any claim or dispute under these Terms and or your use of the Sites resides in the courts located in San Francisco, California, and you further expressly agree to submit to the personal jurisdiction of such courts for the purpose of litigating any such claim or action. If it turns out that a particular provision in these Terms is not enforceable, that will not affect any other provision."
Establishes California law as governing these Terms, designates San Francisco courts as the exclusive jurisdiction for disputes, requires users to submit to personal jurisdiction there, and provides a severability clause preserving remaining provisions if any are unenforceable.
AI-generated interpretation, not legal advice.
" We may provide opportunities for you to post text, photographs, videos, or other content (collectively, “Content”) on the Sites, including Content you submit to an Agent. You can only post Content if you own all the rights to that Content, or if another rights holder has given you permission."
Restricts users to posting only Content they own or have rights-holder permission to post, establishing a precondition for content submission that protects intellectual property rights.
AI-generated interpretation, not legal advice.
"If we need to collect and process Personal Data by law, or under a contract we have entered into with you, and you fail to provide the required Personal Data when requested, we may not be able to perform our contract with you."
This is a standard contractual necessity notice but signals that data provision is a practical prerequisite to service delivery, limiting user leverage over data minimisation.
AI-generated interpretation, not legal advice.
" Please do not use the Sites in a way that violates any laws, infringes on anyone’s rights, is offensive, or interferes with the Sites or any features on the Sites (including any technological measures we employ to enforce these Terms)."
Restricts users from using the Sites in ways that violate laws, infringe rights, cause offense, or interfere with Site functionality or technological enforcement measures, establishing behavioral obligations tied to platform use.
AI-generated interpretation, not legal advice.
Common questions about Salesforce Einstein Platform's policies
- Who owns the content you create with Salesforce Einstein Platform?
- You own your outputs — based on 2 verified findings from Salesforce Einstein Platform's published policy. Informational only, not legal advice.
Clause detail — protections, your obligations, and coverage
Every clause below is a verbatim quote from Salesforce Einstein Platform's own published policy, read in full and linked to its exact location. Protections and user obligations are reported separately from risk because they are different kinds of clause — an obligation on you is not a risk to your data. Informational only, not legal advice.
✅ Protections found
2 verified clausesClauses in Salesforce Einstein Platform's policies that work in your favour — commitments the platform made to you.
- Audit rights, DPA & residency
“Your Personal Data may be transferred to, and stored by us, in the United States and by our affiliates and third parties (as disclosed in the full Privacy Statement) as listed in the Privacy Statement. Therefore, your Personal Data may be processed and stored…”
Cross-border transfer to the US and other jurisdictions with potentially lower data protection standards is explicitly acknowledged. While SCCs and DPF participation are noted as safeguards, DPF adequacy has faced legal…
📍 Privacy Policy › “International transfers of Personal Data”Jump to exact text → - Privacy & data use
“Salesforce accepts and responds to any requests such as disclosure, correction, addition, or deletion and veto of use or provision of personal information (the “Disclosure Requests”) from the person who provided his/her personal information. For detailed proce…”
Establishes the procedure for Japanese users to submit disclosure, correction, addition, deletion, or use-veto requests regarding their personal information, incorporating the Salesforce Basic Personal Information Protec…
📍 Article L (Additional Details)Jump to exact text →
📋 Rules you must follow
3 verified clausesWhat Salesforce Einstein Platform requires of YOU. These are your obligations, not risks to your data or IP, so they are cited here and excluded from this platform's risk rating.
- Moderation & enforcement
“The Sites may include features that operate in conjunction with certain third party social networking websites that you visit such as Facebook, Instagram, YouTube, Vimeo, and X (“Social Network Features”). While your use of the Social Network Features is gover…”
Clarifies that Social Network Features are governed by these Terms but that third-party social networking sites have their own governing agreements, placing responsibility on users to comply with third-party terms when u…
📍 Article I (Social Networks)Jump to exact text → - Moderation & enforcement
“You may not share your account with anyone else. Please keep your password confidential, and try not to use it on other websites. If you believe that your account has been compromised at any time, please notify your system administrator.”
Prohibits sharing of user accounts, requires users to keep passwords confidential, and mandates notification of system administrators upon suspected compromise, imposing security and confidentiality duties on users.
📍 § A (Your Accounts)Jump to exact text → - Moderation & enforcement
“Please do not use the Sites in a way that violates any laws, infringes on anyone’s rights, is offensive, or interferes with the Sites or any features on the Sites (including any technological measures we employ to enforce these Terms).”
Restricts users from using the Sites in ways that violate laws, infringe rights, cause offense, or interfere with Site functionality or technological enforcement measures, establishing behavioral obligations tied to plat…
📍 § G (Your Use of the Sites)Jump to exact text →
What the policies actually cover
5 topics- Product telemetry & usage tracking3 clauses
- Advertising & tracking1 clause
- Damages & liability cap3 clauses
- Indemnity direction1 clause
- Terms can change at any time2 clauses
168 further verified clauses are cited on this page but not yet assigned a topic.
Clause intelligence
Canonical clauses and stance patterns extracted from the same gate-verified citations shown on this page.
The clause appears to reserve or claim ownership rights for the platform.
“We reserve the right to modify our Sites at any time, with or without notice to you. For example, we may add or remove functionality or features, and we may suspend or stop a particular feature altogether. We also reserve the right to charge a fee for any of our features at any time. If you don’t like any changes, you can stop using our Sites at any time.”Open source citation
The clause appears to reserve or claim ownership rights for the platform.
“Keep in mind that if you send us any information, ideas, suggestions, or other communications to us, those communications will not be confidential. Moreover, unless we tell you otherwise, we reserve the right to reproduce, use, disclose, and distribute such communications without any obligation to you.”Open source citation
The clause appears to reserve or claim ownership rights for the platform.
“It should be common sense, so we won’t bore you with a list of things you shouldn’t do. But if we (in our sole discretion) determine that you have acted inappropriately, we reserve the right to take down Content, terminate your account, prohibit you from using the Sites, and take appropriate legal actions.”Open source citation
The clause affirms user ownership or retention of rights.
“We may provide opportunities for you to post text, photographs, videos, or other content (collectively, “Content”) on the Sites, including Content you submit to an Agent. You can only post Content if you own all the rights to that Content, or if another rights holder has given you permission.”Open source citation
The clause requires defense, indemnity, or hold-harmless obligations.
“to comply with our legal obligations and defend Salesforce.”Open source citation
Tier matrix
Plan-level conditions detected from citation-backed clauses. Empty tiers mean AIRIN has not captured decisive tier language yet.
| Tier | Surface | Verdict | Risk | Citations |
|---|---|---|---|---|
| All applicable tiers | confidentiality | worsens | HIGH | 1 |
| All applicable tiers | indemnity liability | conditional | MEDIUM | 4 |
| All applicable tiers | moderation enforcement | worsens | HIGH | 1 |
| All applicable tiers | privacy data use | conditional | MEDIUM | 8 |
| All applicable tiers | prompt ownership | improves | LOW | 1 |
| All applicable tiers | subprocessors data sharing | conditional | MEDIUM | 3 |
| All applicable tiers | tier differences | worsens | HIGH | 1 |
Policy evolution
Open full timelineBefore/after stance changes across captured policy versions. When no material delta exists yet, AIRIN shows the latest citation-backed stance events instead.
legal burden changed from medium/indemnity to medium/liability limited.
“SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.”After citation
Latest stance: third party or vendor sharing on subprocessors data sharing
“• In addition, the Personal Data we collect to provide our services may include location information from third parties, which helps us offer features like identity management and multi-factor authentication for security purposes.”Open timeline citation
Latest stance: third party or vendor sharing on privacy data use
“If you provide us, our service providers or our affiliates with any Personal Data relating to other individuals, you:”Open timeline citation
Latest stance: third party or vendor sharing on subprocessors data sharing
“• The Personal Data we collect to provide our services may include information you have made publicly available online (such as when using social media sites) or that is published by third parties and contains information about you (such as news articles). For a select number of services, we collect this Personal Data from partners who may receive this data when you visit or use their services or through the third parties they work with.”Open timeline citation
Latest stance: platform claims or reserves rights on moderation enforcement
“It should be common sense, so we won’t bore you with a list of things you shouldn’t do. But if we (in our sole discretion) determine that you have acted inappropriately, we reserve the right to take down Content, terminate your account, prohibit you from using the Sites, and take appropriate legal actions.”Open timeline citation
Capture recency
- Terms of Service:Last captured 2026-08-14· verified 2026-08-14
- Privacy Policy:Last captured 2026-08-14· verified 2026-08-14
Dates state when our pipeline captured and verified each document — not when the vendor last changed it. Documents are re-scanned on a recurring cadence; a document verified once says so until a re-scan confirms it again.
↑ 110 more findings this quarter vs last (279 vs 169). First scan: June 2026.
Compare and stack are saved in your browser. Open compare · View your stack. A correction triggers an automated re-read of Salesforce Einstein Platform's policies — no human edits the data.
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Every finding above is a verbatim quote from Salesforce Einstein Platform's own published policy, captured to an immutable snapshot and read in full through a two-gate verification pipeline. Confidence labels and any analysis are AI-generated and informational only — not legal advice.
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