CRM & Content Operations · salesforce.comSalesforce Einstein AI
Graded against 804 verified platforms, from its own policy text. Automated assessment against a published rubric — not legal advice.
“• represent that you have the authority to do so,”
Watch: governing law disputes
Start here. These are the highest-risk verified clauses AIRIN found in the platform's own policy text.
The exclusive jurisdiction clause requires litigation in San Francisco regardless of the user's location, raising access-to-justice concerns for international users. California law governs, which may not align with users' local consumer protection rights. No arbitration or class-action waiver is stated.
The exclusion covers lost profits and lost data—categories particularly relevant to AI Agent reliance—and applies regardless of legal theory. The 'except where prohibited' hedge provides limited comfort since many jurisdictions permit broad consequential damage waivers in B2B and consumer contexts.
Under GDPR, 'legitimate interest' requires a balancing test against user rights. The enumerated purposes here are expansive and overlap with activities that could justify monitoring user behavior and inputs broadly, reducing user data control.
Scores derived from 56 enriched findings — same verbatim citations as below. AI-generated, not legal advice.
- Data handling is conditional — 10 privacy or retention clauses warrant review before using Salesforce Einstein AI at scale.
Derived from AI-enriched analysis of the verified findings below — informational only, not legal advice.
How to read this page: Overall risk rates what Salesforce Einstein AI's own policy terms mean for your prompts, outputs, and data. The benchmark bands below grade those same verified terms relative to peers — a platform in a risky-by-default category can rate HIGH risk and still grade STRONG against its peer set. Both trace to the cited findings.
Policy benchmark
rubric v1.0 — how this is scoredBased on 312 verified, verbatim-cited findings below — read the citations.
Based on 344 verified, verbatim-cited findings below — read the citations.
Automated assessment against a published rubric — not legal advice.
Fully verified — complete core corpus captured and read in full.
- Terms of ServiceVerified - read in full - 23 citationsstaticLast captured 2026-08-28
- Privacy PolicyVerified - read in full - 171 citationsstaticLast captured 2026-07-20
Only citation-backed plan differences are shown here; absent cells mean AIRIN has not verified a tier-specific claim.
Establishes an obligation to process personal data including phone call recordings for enumerated purposes (training, quality assurance, customer experience, etc.) in compliance with applicable laws, defining a lawful processing activity.
" We process your Personal Data, including recording phone calls (in accordance with applicable laws) for training, enablement, quality assurance, customer experience, business intelligence and administration purposes"
Identifies the legal bases (consent or legitimate interest) for recording phone calls, enumerating the specific legitimate interests relied upon to justify this processing activity.
" Consent or our legitimate interest in: (i) maintaining the high quality of our phone calls with users; (ii) coaching and enablement of our employees; (iii) gathering business intelligence and administration; and (iv) improving the experien..."
Identifies the designated Data Protection Officer and Grievance Officer (for India) as the responsible contact for privacy matters, defining the accountable role and point of contact.
" Salesforce Data Protection Officer (Salesforce Privacy Team) (and in India, a Grievance Officer)"
Establishes that personal data including usage data is processed for internal reporting and business modeling purposes such as forecasting, revenue planning, and product strategy, defining the scope of this processing activity.
" We process your Personal Data (including Usage Data) for internal reporting, and business modeling purposes such as, forecasting, revenue, capacity planning, product strategy "
Describes Salesforce's principles for handling government requests for customer data and reporting on such requests, establishing a procedural framework for governmental disclosure and confidentiality obligations.
" Information about Salesforce's principles for handling government requests for customer data and the relevant annual figures regarding such requests."
Describes the obligation to process Personal Data including Usage Data when cooperating with public authorities and courts, and to protect company rights, specifying the circumstances under which such processing and disclosure of Personal Data occurs.
" We process your Personal Data (including Usage Data) when cooperating with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws or to defend the company, our employees or ou..."
Establishes a remedy for data subjects with unresolved privacy complaints by directing them to a U.S.-based third-party dispute resolution provider at no cost, providing an alternative dispute resolution mechanism.
"If you have an unresolved concern in respect of our processing of your Personal Data that you believe we have not addressed satisfactorily, you can contact our U.S.-based third party dispute resolution provider (free of charge) at https://f..."
Evidence appendix
Showing priority citations first. The full appendix is available for audit trails; not every citation is a severe risk.
"If you interact with our websites or emails Information about your device and your usage of our websites or emails (such as Internet Protocol (IP) addresses or other identifiers), which may qualify as Personal Data (please see Section 4 below) using cookies, web beacons, or similar technologies "
Collection of identifiers via tracking technologies (cookies, web beacons) is standard but constitutes processing of personal data under GDPR and similar laws. The hedging language 'which may qualify as Personal Data' suggests ambiguity in how Salesforce categorises this data, which may affect the protections applied.
AI-generated interpretation, not legal advice.
"Because required cookies are essential to operate the websites, there is no option to opt out of these cookies. "
This segment restricts users from opting out of required cookies by declaring no opt-out option exists, limiting user control over this category of data collection on the basis of operational necessity.
AI-generated interpretation, not legal advice.
" to send marketing communications;"
This segment identifies sending marketing communications as a permitted purpose for processing Personal Data.
AI-generated interpretation, not legal advice.
"Our legitimate interest in advertising our services or, where necessary, to the extent you have provided your prior consent "
Defines the legal basis (legitimate interest or consent) for processing personal data for tailored advertising purposes.
AI-generated interpretation, not legal advice.
"We may use our own technology or third-party technology to track and analyze usage information to provide enhanced interactions and more relevant communications, and to track the performance of our advertisements."
This segment permits Salesforce to use its own or third-party technology to track and analyze usage information for enhanced interactions, relevant communications, and advertisement performance tracking, disclosing third-party involvement in data processing.
AI-generated interpretation, not legal advice.
"Salesforce may also use HTML5 local storage or Flash cookies for the above-mentioned purposes. These technologies differ from browser cookies in the amount and type of data they store, and how they store it. "
This segment permits Salesforce to use HTML5 local storage and Flash cookies for the same purposes as functional cookies, and notes these technologies differ from standard browser cookies in data storage type and quantity.
AI-generated interpretation, not legal advice.
" Advertising cookies track activity across websites in order to understand a viewer’s interests and to direct marketing to them. "
This segment defines advertising cookies by describing their function of tracking cross-website activity to infer viewer interests and enable targeted marketing, establishing the scope of this data processing category.
AI-generated interpretation, not legal advice.
" We process your Personal Data (including Usage Data) to conduct market research, advertise to you, provide tailored/personalized information about us on and off our websites and within the services, as well as to provide other personalized content based upon your activities and interests "
Specifies that personal data including usage data is processed for market research, advertising, and personalized content delivery, defining the scope of this processing obligation.
AI-generated interpretation, not legal advice.
" Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual. "
This segment defines functional cookies by describing their purposes (site traffic analysis, market research, non-targeted advertising display), establishing the scope of data processing for this cookie category.
AI-generated interpretation, not legal advice.
" Your interactions with Social Media Features and their uses of your Personal Data are governed by the privacy statements of the companies providing these features Salesforce has no control over these."
This segment disclaims Salesforce's control over Social Media Features' use of Personal Data, stating that those interactions are governed by the respective companies' privacy statements, limiting Salesforce's liability for third-party data processing.
AI-generated interpretation, not legal advice.
"Legal obligation or our legitimate interest in protecting against misuse or abuse of our websites or services, protecting personal property or safety, pursuing remedies available to us and limiting our damages, investigating actual or suspected breaches of law, our terms of service or other relevant policies, complying with judicial proceedings, court orders or legal processes, preparing for litigation, responding to lawful requests, or for regulatory, tax and/or auditing purposes"
Under GDPR, 'legitimate interest' requires a balancing test against user rights. The enumerated purposes here are expansive and overlap with activities that could justify monitoring user behavior and inputs broadly, reducing user data control.
AI-generated interpretation, not legal advice.
"EXCEPT WHERE PROHIBITED, THE SERVICES ENTITIES SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SITES OR ANY THIRD PARTY’S USE OF THE SITES. THESE EXCLUSIONS INCLUDE, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST DATA, COMPUTER FAILURE, OR THE VIOLATION OF YOUR RIGHTS BY ANY THIRD PARTY, EVEN IF THE SERVICES ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED."
The exclusion covers lost profits and lost data—categories particularly relevant to AI Agent reliance—and applies regardless of legal theory. The 'except where prohibited' hedge provides limited comfort since many jurisdictions permit broad consequential damage waivers in B2B and consumer contexts.
AI-generated interpretation, not legal advice.
"These Terms are governed by and construed in accordance with the laws of California, without regard to its conflict of laws rules. You expressly agree that the exclusive jurisdiction for any claim or dispute under these Terms and or your use of the Sites resides in the courts located in San Francisco, California, and you further expressly agree to submit to the personal jurisdiction of such courts for the purpose of litigating any such claim or action."
The exclusive jurisdiction clause requires litigation in San Francisco regardless of the user's location, raising access-to-justice concerns for international users. California law governs, which may not align with users' local consumer protection rights. No arbitration or class-action waiver is stated.
AI-generated interpretation, not legal advice.
" • In addition, the Personal Data we collect to provide our services may include location information from third parties, which helps us offer features like identity management and multi-factor authentication for security purposes."
This segment defines the collection of location information from third parties for identity management and multi-factor authentication security features, scoping location-based data collection to specific service purposes.
AI-generated interpretation, not legal advice.
"Your first name and last name may be displayed on your Success Community account, which is visible to other members of the Success Community. Your Success Community account is for your use only and cannot be shared or used by anyone else. You are solely responsible for maintaining the confidentiality of your Success Community username and password, and are entirely responsible for any and all activities under your Success Community account. You agree to notify Salesforce immediately of any unauthorized use or any other breach of security involving your username and password or account. Salesforce will not be liable for any loss incurred as a result of an unauthorized use of a username/password or account."
This segment prohibits sharing of Success Community accounts, imposes obligations on users to maintain confidentiality of their credentials, holds users responsible for all account activity, and requires immediate notification to Salesforce of unauthorized use or security breaches, establishing security and accountability obligations.
AI-generated interpretation, not legal advice.
" We process your Personal Data (including Usage Data) to tailor/customize our interactions with you "
Establishes that personal data including usage data is processed to tailor and customize interactions with the data subject, defining the scope and purpose of this personalization-related processing activity.
AI-generated interpretation, not legal advice.
"In some cases, an account may be assigned to you by an administrator, such as your employer or educational institution. If you are using or logging into an account assigned to you by an administrator, additional terms may apply to your use of the Sites. Moreover, your administrator may be able to access or disable your account without our involvement."
This segment identifies a distinct account scenario (administrator-assigned accounts) and notes that additional terms may apply in that context, while also granting administrators access and control rights over user accounts, creating a differentiated tier of rights and obligations.
AI-generated interpretation, not legal advice.
" Know what categories of Personal Data are shared for delivering advertisements on non Salesforce websites, applications, and services and the categories of recipients of such Personal Data;"
Grants data subjects the right to know what categories of Personal Data are shared for delivering advertisements on non-Salesforce platforms and the categories of recipients, establishing a transparency right regarding advertising data sharing.
AI-generated interpretation, not legal advice.
Common questions about Salesforce Einstein AI's policies
- Can you use Salesforce Einstein AI's output commercially?
- Commercial use allowed — based on 1 verified finding from Salesforce Einstein AI's published policy. Informational only, not legal advice.
Clause detail — protections, your obligations, and coverage
Every clause below is a verbatim quote from Salesforce Einstein AI's own published policy, read in full and linked to its exact location. Protections and user obligations are reported separately from risk because they are different kinds of clause — an obligation on you is not a risk to your data. Informational only, not legal advice.
✅ Protections found
26 verified clausesClauses in Salesforce Einstein AI's policies that work in your favour — commitments the platform made to you.
- Audit rights, DPA & residency
“Your Personal Data may be transferred to, and stored by us, in the United States and by our affiliates and third parties (as disclosed in the full Privacy Statement) as listed in the Privacy Statement. Therefore, your Personal Data may be processed and stored…”
Explicit acknowledgement that data may be stored 'in places that may not provide the same level of protection' signals cross-border transfer risk. While SCCs and DPF certification are standard legal mechanisms, they do n…
📍 Privacy Policy › “International transfers of Personal Data”Jump to exact text → - Privacy & data use
“Salesforce accepts and responds to any requests such as disclosure, correction, addition, or deletion and veto of use or provision of personal information (the “Disclosure Requests”) from the person who provided his/her personal information. For detailed proce…”
Establishes the procedure for Japanese data subjects to submit disclosure, correction, addition, deletion, and use-veto requests regarding their personal information, incorporating Salesforce's Japanese Personal Informat…
Location: exact-text link only — source has no section structureJump to exact text → - Governing law & disputes
“If you believe that we have not been able to assist with your complaint or concern, and you are located in the EEA or the UK, you have the right to lodge a complaint with the competent supervisory authority. If you work or reside in a country that is a member…”
Grants data subjects in the EEA or UK the right to lodge a complaint with a competent supervisory authority if Salesforce has not satisfactorily resolved their concern, establishing a regulatory escalation right and prov…
📍 Privacy Policy › “San Francisco, CA 94105, USA”Jump to exact text → - Privacy & data useads & tracking use
“To manage the use of targeting and advertising cookies on this website, navigate to the “Cookie Preferences” link available in any salesforce.com website footer or consult your individual browser settings for cookies. To learn how to manage privacy and storage…”
This segment provides the procedure for managing targeting and advertising cookies via the Cookie Preferences link in the website footer or individual browser settings, and references Flash cookie management, constitutin…
📍 § 4.3Jump to exact text → - Privacy & data use
“We only collect and process your Personal Data to the extent it is necessary for fulfilling these purposes and where we can rely on a legal basis for such processing as set out in our full Privacy Statement. Where legally required, we will ask you for your pri…”
This segment restricts Salesforce to collecting and processing Personal Data only to the extent necessary for stated purposes and where a legal basis exists, and imposes an obligation to seek prior consent where legally…
📍 Privacy Policy › “Purposes for which we process Personal Data”Jump to exact text → - Governing law & disputes
“If you have an unresolved concern in respect of our processing of your Personal Data that you believe we have not addressed satisfactorily, you can contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.…”
Establishes a remedy for data subjects with unresolved privacy complaints by directing them to a U.S.-based third-party dispute resolution provider at no cost, providing an alternative dispute resolution mechanism.
- Designated security contact: https://feedback-form.truste.com/watchdog/request
📍 Privacy Policy › “San Francisco, CA 94105, USA”Jump to exact text →
+ 20 more verified clauses of this kind on this platform, cited in full in the report.
📋 Rules you must follow
2 verified clausesWhat Salesforce Einstein AI requires of YOU. These are your obligations, not risks to your data or IP, so they are cited here and excluded from this platform's risk rating.
- Moderation & enforcement
“You may not share your account with anyone else. Please keep your password confidential, and try not to use it on other websites. If you believe that your account has been compromised at any time, please notify your system administrator.”
This segment prohibits account sharing, imposes an obligation to keep passwords confidential and avoid reuse on other sites, and requires the user to notify their system administrator upon suspected account compromise, e…
Location: exact-text link only — source has no section structureJump to exact text → - Moderation & enforcement
“Please do not use the Sites in a way that violates any laws, infringes on anyone’s rights, is offensive, or interferes with the Sites or any features on the Sites (including any technological measures we employ to enforce these Terms).”
Restricts users from using the Sites in ways that violate laws, infringe rights, are offensive, or interfere with the Sites or its technological enforcement measures, establishing behavioral boundaries for permissible us…
Location: exact-text link only — source has no section structureJump to exact text →
What the policies actually cover
9 topics- Product telemetry & usage tracking35 clauses
- Advertising & tracking4 protective34 clauses
- Sale or sharing of personal data1 protective1 clause
- Sensitive data (biometric, location, health)8 clauses
- Children's data1 protective1 clause
- Government & law-enforcement disclosure4 clauses
- Damages & liability cap4 clauses
- Terms can change at any time2 clauses
- Breach-notification promises2 clauses
103 further verified clauses are cited on this page but not yet assigned a topic.
Clause intelligence
Canonical clauses and stance patterns extracted from the same gate-verified citations shown on this page.
The clause appears to reserve or claim ownership rights for the platform.
“Keep in mind that if you send us any information, ideas, suggestions, or other communications to us, those communications will not be confidential. Moreover, unless we tell you otherwise, we reserve the right to reproduce, use, disclose, and distribute such communications without any obligation to you.”Open source citation
The clause appears to reserve or claim ownership rights for the platform.
“if we (in our sole discretion) determine that you have acted inappropriately, we reserve the right to take down Content, terminate your account, prohibit you from using the Sites, and take appropriate legal actions.”Open source citation
The clause appears to reserve or claim ownership rights for the platform.
“We reserve the right to modify our Sites at any time, with or without notice to you. For example, we may add or remove functionality or features, and we may suspend or stop a particular feature altogether. We also reserve the right to charge a fee for any of our features at any time. If you don’t like any changes, you can stop using our Sites at any time.”Open source citation
The clause appears to reserve or claim ownership rights for the platform.
“It should be common sense, so we won’t bore you with a list of things you shouldn’t do. But if we (in our sole discretion) determine that you have acted inappropriately, we reserve the right to take down Content, terminate your account, prohibit you from using the Sites, and take appropriate legal actions.”Open source citation
The clause appears to reserve or claim ownership rights for the platform.
“We reserve the right to modify our Sites at any time, with or without notice to you. For example, we may add or remove functionality or features, and we may suspend or stop a particular feature altogether. We also reserve the right to charge a fee for any of our features at any time. If you don’t like any changes, you can stop using our Sites at any time.”Open source citation
Tier matrix
Plan-level conditions detected from citation-backed clauses. Empty tiers mean AIRIN has not captured decisive tier language yet.
| Tier | Surface | Verdict | Risk | Citations |
|---|---|---|---|---|
| All applicable tiers | confidentiality | worsens | HIGH | 5 |
| All applicable tiers | indemnity liability | conditional | MEDIUM | 8 |
| All applicable tiers | moderation enforcement | worsens | HIGH | 10 |
| All applicable tiers | privacy data use | conditional | MEDIUM | 10 |
| All applicable tiers | prompt ownership | improves | LOW | 5 |
| All applicable tiers | subprocessors data sharing | conditional | MEDIUM | 1 |
| All applicable tiers | tier differences | worsens | HIGH | 1 |
Policy evolution
Open full timelineBefore/after stance changes across captured policy versions. When no material delta exists yet, AIRIN shows the latest citation-backed stance events instead.
legal burden changed from medium/indemnity to medium/liability limited.
“OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OF SERVICE, NEITHER SALESFORCE, INC. NOR ITS AGENTS OR SERVICE PROVIDERS (THE “SERVICES ENTITIES”) MAKE ANY SPECIFIC PROMISES ABOUT THE SITES. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SITES, THE SPECIFIC FUNCTION OF THE SITES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SITES “AS IS”.”After citation
legal burden changed from medium/liability limited to medium/indemnity.
“OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OF SERVICE, NEITHER SALESFORCE, INC. NOR ITS AGENTS OR SERVICE PROVIDERS (THE “SERVICES ENTITIES”) MAKE ANY SPECIFIC PROMISES ABOUT THE SITES. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SITES, THE SPECIFIC FUNCTION OF THE SITES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SITES “AS IS”.”Before citation
legal burden changed from medium/indemnity to medium/liability limited.
“OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OF SERVICE, NEITHER SALESFORCE, INC. NOR ITS AGENTS OR SERVICE PROVIDERS (THE “SERVICES ENTITIES”) MAKE ANY SPECIFIC PROMISES ABOUT THE SITES. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SITES, THE SPECIFIC FUNCTION OF THE SITES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SITES “AS IS”.”After citation
legal burden changed from medium/liability limited to medium/indemnity.
“OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OF SERVICE, NEITHER SALESFORCE, INC. NOR ITS AGENTS OR SERVICE PROVIDERS (THE “SERVICES ENTITIES”) MAKE ANY SPECIFIC PROMISES ABOUT THE SITES. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SITES, THE SPECIFIC FUNCTION OF THE SITES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SITES “AS IS”.”Before citation
Latest stance: liability limited on indemnity liability
“OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OF SERVICE, NEITHER SALESFORCE, INC. NOR ITS AGENTS OR SERVICE PROVIDERS (THE “SERVICES ENTITIES”) MAKE ANY SPECIFIC PROMISES ABOUT THE SITES. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SITES, THE SPECIFIC FUNCTION OF THE SITES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SITES “AS IS”.”Open timeline citation
Latest stance: platform claims or reserves rights on moderation enforcement
“It should be common sense, so we won’t bore you with a list of things you shouldn’t do. But if we (in our sole discretion) determine that you have acted inappropriately, we reserve the right to take down Content, terminate your account, prohibit you from using the Sites, and take appropriate legal actions.”Open timeline citation
Latest stance: platform claims or reserves rights on moderation enforcement
“We reserve the right to modify our Sites at any time, with or without notice to you. For example, we may add or remove functionality or features, and we may suspend or stop a particular feature altogether. We also reserve the right to charge a fee for any of our features at any time. If you don’t like any changes, you can stop using our Sites at any time.”Open timeline citation
Latest stance: platform claims or reserves rights on confidentiality
“Keep in mind that if you send us any information, ideas, suggestions, or other communications to us, those communications will not be confidential. Moreover, unless we tell you otherwise, we reserve the right to reproduce, use, disclose, and distribute such communications without any obligation to you.”Open timeline citation
Capture recency
- Terms of Service:Last captured 2026-08-28· verified 2026-08-28
- Privacy Policy:Last captured 2026-07-20· verified 2026-07-20
Dates state when our pipeline captured and verified each document — not when the vendor last changed it. Documents are re-scanned on a recurring cadence; a document verified once says so until a re-scan confirms it again.
↓ 1 fewer findings this quarter vs last (278 vs 279). First scan: June 2026.
Compare and stack are saved in your browser. Open compare · View your stack. A correction triggers an automated re-read of Salesforce Einstein AI's policies — no human edits the data.
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Every finding above is a verbatim quote from Salesforce Einstein AI's own published policy, captured to an immutable snapshot and read in full through a two-gate verification pipeline. Confidence labels and any analysis are AI-generated and informational only — not legal advice.
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