indemnity liability · Terms of Service

Prism policy finding

“ All purchases, subscriptions, usage charges, and other paid access to Prism are final and non-refundable once the underlying compute time, snapshot storage, bandwidth, or other metered resources associated with the purchase or billing period have been consumed or reserved by your workspaces or by the Hermes agent acting on your behalf. Resources are consumed when your workspace runs, snapshots are stored, data is transferred, or the agent executes a task, whether or not you ultimately use, keep, publish, or are satisfied with the resulting work. We do not provide refunds for unused time in a subscription period, partially used billing periods, dissatisfaction with agent output, changes of mind, accidental use, workspaces you forgot to stop, or unused plan allowances, except where required by law. If a workspace becomes unusable because of a technical error that Prism determines is eligible for credit, we may restore the affected compute time, storage, or bandwidth to your account. Restored resources are not a cash refund and do not entitle you to a refund of subscription fees, usage charges, or other payments. Resources may not be restored where a failure or block is caused by your code, your configuration, your input, account misuse, prohibited activity, third-party provider policy enforcement, or any other case where Prism or its providers incur costs for handling the workload.”

Document

Terms of Service

Captured

2026-08-17

Location

§ 5 (Refund Policy)

Snapshot SHA-256

0269f2689ed8e17d6eb050351723a89a7c61690cc76045180b7af617614af245

Informational only, not legal advice. Terms change; verify the source and capture date.