Patientdesk.ai procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| Data retention | All applicable tiers | unknown | “ Upon termination, your access to the platform will cease. You may request an export of your data within 30 days of termination. After 90 days, we may permanently delete your data unless a longer retention period is required by law. Provisions regarding limitation of liability, indemnification, intellectual property, and governing law survive termination.” | Captured 2026-09-25Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA): Right to Know: Request details about the personal information we collect and how it is used Right to Delete: Request deletion of your personal information, subject to legal and contractual exceptions” | Captured 2026-09-21Open source →Finding permalink → |
| Data retention | All applicable tiers | low | “ Call recordings and transcripts: Retained for the duration of your active subscription plus 90 days after termination, unless a longer retention period is required by applicable law or requested by the practice Practice account data: Retained for the duration of the subscription and deleted within 90 days of account closure upon written request System logs: Retained for up to 12 months for security and operational purposes You may request early deletion of specific data by contacting us at info@patientdesk.ai .” | Captured 2026-09-21Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ This product includes GeoLite2 data created by MaxMind, available from https://www.maxmind.com . We use this data solely to derive approximate geographic location (city, region, postal code, country) from visitor IP addresses for the purposes of regional content adaptation, fraud prevention, and conversion attribution analytics. The GeoLite2 database is licensed under the MaxMind GeoLite2 End User License Agreement .” | Captured 2026-09-21Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ We may disclose information only when required by law, valid legal process, or to protect the rights, safety, or property of Patientdesk, our clients, or the public.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ Our services are primarily hosted and operated within the United States. If data is processed by sub-processors located outside the United States, we ensure appropriate safeguards are in place, including standard contractual clauses and data processing agreements.” | Captured 2026-09-21Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ All third-party providers are bound by data processing agreements and are required to maintain security standards consistent with our own.” | Captured 2026-09-21Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ We work with carefully vetted third-party providers to deliver our services, including:” | Captured 2026-09-21Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ An initial setup fee may apply for onboarding, PMS integration, and custom AI configuration. Our setup fee is refundable in accordance with the terms specified in your individual service agreement. Details regarding the refund policy, timeline, and conditions are outlined in your order form.” | Captured 2026-09-25Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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