Palette procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| DPA, audit rights & data residency | All applicable tiers | low | “ We may process and store information in the United States and other countries. Where we transfer personal data from the European Economic Area, the United Kingdom, or Switzerland, we use appropriate safeguards such as the European Commission's Standard Contractual Clauses, together with supplementary measures where needed.” | Captured 2026-09-25Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ These Terms apply while you use the services. You may stop using the services at any time. We may suspend or terminate access if you breach these Terms or to protect the services. On termination, the rights granted to you end. We will make Customer Data available for export for a limited period as described in your Order or our Data Processing Addendum, after which we may delete it. Provisions that should survive will continue to apply.” | Captured 2026-09-25Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ We keep personal information only as long as needed for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Customer Data is retained according to the customer's agreement and instructions, and is deleted or returned on termination as described in our Data Processing Addendum.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ We do not sell your personal information and do not share it for cross-context behavioral advertising. We share information only in these limited circumstances: Service providers and sub-processors that help us run the business, such as hosting, AI model, analytics, and email providers, under contracts that require them to protect it. Legal and safety reasons, when required by law or to protect our rights, users, or the public. Business transfers, such as a merger, acquisition, or sale of assets, with notice where required. ” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ In this section, "consumer data" means the information we collect from individuals through our messaging program: phone numbers, mobile opt-in and consent records, and the content of the messages exchanged with us. The limited sharing described in "How We Share Information" above applies to our website, prospect, and customer data, and does not apply to consumer data. Customer data is not shared with 3rd parties for promotional or marketing purposes. Consumer data will not be transferred to external organizations for any purpose. This holds under all circumstances, including where a consumer has consented to such a transfer. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data and any other consumer data collected through our messaging program. ” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ The services may integrate with third-party tools, such as chat, email, identity, and analytics providers, and with AI model providers that process prompts to generate outputs. A current list of our sub-processors is available on our subprocessor page. Your use of third-party tools you connect is governed by their own terms, and we are not responsible for them.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ Pricing for paid plans is set out in an Order. Unless stated otherwise, fees are non-refundable, are based on the subscription you purchase rather than actual usage, and you are responsible for applicable taxes. Late amounts may be subject to interest as permitted by law. For pricing questions, please contact us.” | Captured 2026-09-25Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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