Miso Labs procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| DPA, audit rights & data residency | All applicable tiers | unknown | “ Depending on where you are located or reside, you may have certain rights regarding the Personal Data we maintain about you and certain choices about what Personal Data we collect from you, how we use it, and how we communicate with you. Such rights may include the rights to: Access Your Personal Data: Receive confirmation of processing and request access to the Personal Data we maintain about you. Most of your Personal Data can be accessed and exported by logging into your account. Where provided by applicable law, you may request that we include a description of the purpose of the processing of your personal data, third parties with which your data has been shared, and information regarding the safeguards for international data transfer. Correct Your Personal Data: Request to update and correct inaccuracies in your Personal Data. Most of your Personal Data can be accessed and corrected by logging into your account and accessing your account settings. Delete Your Account: Request to close your account by submitting your request using your account settings. Delete Your Personal Data: Request that Miso Labs delete all Personal Data we maintain about you including your account and the Voice Data associated with your account. This deletion also includes the personal data processed under the legal basis of consent. Where provided by applicable law, you may request that your Personal Data be anonymized rather than deleted. ” | Captured 2026-09-25Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | unknown | “ If you are in India, in addition to the rights in Section 8(a), you also have the following rights regarding your Personal Data: Right to nominate: You have the right to nominate any individual who will exercise the rights available to you in case of your death or incapacity. Right of grievance redressal: You have the right to contact us about how we process your Personal Data, our obligations in relation to such Personal Data and/or with regard to your rights regarding such Personal Data. You may exercise these rights by contacting us as described in Section 14, unless otherwise required under the law.” | Captured 2026-09-25Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ Depending on where you reside, we apply appropriate protections when we transfer your Personal Data outside of your country of residence. These protections may include: Transferring Personal Data to countries which have been found to provide adequate protection by the competent authorities, as appropriate; Using contractual protections (i.e., Brazil Standard Contractual Clauses, or, if you live in Japan, contracts containing safeguards equal to Japanese data protection law) for the transfer of Personal Data; Obtaining your express consent. For more information about how we transfer Personal Data, or to the extent applicable laws afford such right, to obtain a copy of the contractual safeguards we use for such transfers, you may contact us using the contact details indicated in the “Contact Us” section below. Please note that the data protection laws in the locations where we transfer or process data may differ from those in your area. While the data is in another jurisdiction, it may be accessed by the courts, law enforcement, and national security authorities.” | Captured 2026-09-25Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | unknown | “Please be aware that if you opt out of receiving commercial emails from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take some time for us to process your request and you may receive promotional communications from us that you have opted out from during that period, to the extent permitted by applicable law. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding our Services. Anonymization. To the extent provided by law, you may ask to have your Personal Data anonymized. In such cases where anonymization is not feasible, we will inform you as to the reasons why such anonymization is not feasible. To have your Personal Data anonymized means the Personal Data will be processed in a manner such that it is not possible to associate such information with you, directly or indirectly. Right to Information About Shared Entities. To the extent provided by law, you may have rights to be informed about other companies with which we share your Personal Information. You may exercise these rights, as applicable, by emailing legal@misolabs.ai. If submitting a request via email, include the right you would like to exercise in the subject (e.g., “Withdraw my Consent”) and note the state, province or country in which you reside in the form. Before fulfilling your request, we may ask you to provide reasonable information to verify your identity and/or residence. ” | Captured 2026-09-25Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | unknown | “ For any questions regarding this Policy or our processing of your Personal Data, please contact our Data Protection Officer at legal@misolabs.ai. You may exercise these rights, as applicable, by emailing legal@misolabs.ai. If submitting a request via email, include the right you would like to exercise in the subject (e.g., “Withdraw my Consent”) and note the state, province or country in which you reside in the form. Before fulfilling your request, we may ask you to provide reasonable information to verify your identity and/or residence. Please note that applicable law may provide for exceptions and limitations to each of these rights.” | Captured 2026-09-25Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | unknown | “ We maintain hosting and/or server locations in the United States. This means we may transfer your Personal Data outside your country, state or province of residence, depending on your location at that time. Regardless of your location, all Personal Data will be transferred to the United States for storage. The data will be transferred for the time required to fulfill the purpose for which it is processed. It can be shared with our service providers and Miso Labs’ affiliates for the purposes listed in Section 3. In such cases, Miso Labs is the controller of the data, and the service providers are processors or controllers, as the case may be. If you reside in the EEA, Switzerland, or UK , you are not authorized to access or use our services. Our services are not intended for residents of these regions, and we do not offer them in these jurisdictions. We may transfer personal data to the following categories of recipients:” | Captured 2026-09-25Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | unknown | “Please note that applicable law may provide for exceptions and limitations to each of these rights. In addition to the rights listed above, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work, or where an incident took place.” | Captured 2026-09-25Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | unknown | “ Restrict or Object To Processing of Your Personal Data: Restrict or object to the processing of your Personal Data, where applicable. Request Portability of Your Personal Data: Request to transfer your Personal Data to another authorized organization. Withdraw Consent: You may withdraw any consent you previously provided to us regarding the processing of your Personal Data at any time. We will apply your preferences going forward and this will not affect the lawfulness of the processing before you withdraw your consent. The Voice Library Addendum provides more information about consent withdrawals in the context of the Voice Library. Opt-out of Processing Your Data for Training: You may opt out of our use of your Personal Data for training at any time by navigating to the 'Data use' menu in the 'Terms and Privacy' section of your Miso Labs account. For clarity, the opt-out will only apply with respect to Personal Data provided or made available following the submission of the opt-out. Deactivate Push Notifications: If you use one of our mobile applications, with your permission, we may send push notifications to your mobile device. You can deactivate these notifications at any time by changing the notification settings on your mobile device. Unsubscribe from Marketing Communications: You may unsubscribe from receiving marketing communications at any time by following the instructions contained within the email. ” | Captured 2026-09-25Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ We take measures to delete your Personal Data or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it unless we are required or permitted by law to keep this information for a longer period. When determining the specific retention period, we consider various factors, such as the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods provided by law and any relevant statute of limitations. Miso Labs will not keep data it generates about your voice longer than 3 years after your last interaction with us, except as required by law.” | Captured 2026-09-25Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ We may store your Personal Data, including Voice Data, using third-party cloud services. We have a legitimate interest to store your Personal Data for providing our Services and maintaining our relationship with you. In addition, such storage may be necessary to fulfil obligations under our contract with you.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “If you subscribe to our newsletter, then we will collect Personal Data from you, such as your name and email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services. If you respond to a survey, we will capture your responses and any other Personal Data you provide. Payment Details. When you register to use any of our paid Services or decide to get paid by making your voice model available to other users, our third-party payment processor, Stripe, collects and processes your payment-related information, such as your name, email, billing address, credit/debit card or banking information or other financial information. Please consult Stripe's privacy policy here . Verification Information. As permissible by applicable law, we may ask you to provide verification of your age or identity to use our Services. This may include, for example, date of birth, proof of address, copy of a personal identification card or passport. Other Information You Provide. We may collect other information you may provide to us, such as when you use our alpha or beta products and services, participate in our responsible disclosure program, attend events hosted by us, or otherwise interact with us online or offline. Some of these services, programs, events, or engagements may have additional terms.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “Certain services and features may allow you to display or share information with third parties. For example, you may share files or Output or send information to third-party applications. Be sure you trust any third party with whom you share information. As Required By Law and Similar Disclosures. We may access, preserve, and disclose your Personal Data with law enforcement agencies, regulatory bodies, and public authorities or pursuant to the exercise of legal proceedings if we believe doing so is required or appropriate to (a) comply with law enforcement requests and legal process, such as a court order or subpoena; or (b) protect your, our, or others' rights, property, or safety. For the avoidance of doubt, the disclosure of your Personal Data may occur per this section if you use our Services to create any objectionable content. Merger, Sale, or Other Asset Transfers. We may disclose your Personal Data to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction or re-organization, such as an event in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our assets. Other Data Recipients. We may also disclose your information to other third-parties where we have received your consent to do so. For example, to the extent you request that we refer you to a third-party services provider or you participate in an event we co-host with a third-party, we may request your consent to disclose your Personal Data to such third-party in connection with such activities. ” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ Parties to a corporate transaction (e.g., if we are involved in the purchase, sale, lease, or other acquisition of our systems containing personal information). Due to the fact that our services are intended for users age 18 or over, we do not knowingly “sell” or “share” Personal Information of individuals under the age of 18. Do Not Track. Our websites and apps are not designed to respond to “do not track” requests from browsers. Authorized Agents. In those states where it is applicable, your authorized agent may submit a request to exercise any of the above rights on your behalf. Miso Labs may request additional information to verify their authority to act on your behalf before processing any requests.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ (c) We have no obligation to monitor Third-Party Services or Third-Party Content, and we may block or disable access to any Third-Party Services or Third-Party Content (in whole or part) through our Services at any time. Your access to and use of such Third-Party Content or Third-Party Services may be subject to additional terms, conditions, and policies applicable to such Third-Party Content (including terms of service or privacy policies of the providers of such Third-Party Services). You are responsible for obtaining and maintaining any computer hardware, equipment, network services and connectivity, telecommunications services, and other products and services necessary to access and use the Services.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Your Personal Data may be shared with: Affiliates. We may share any Personal Data we receive with our current or future affiliates for any of the purposes described in this Privacy Policy. Vendors and Service Providers. We may share your Personal Data with third-party vendors and service providers who provide services such as verification/background checks, content moderation, website hosting, data analysis or enrichment, advertising, information technology and related infrastructure provision, customer service, email delivery, auditing, and payment processing. Other Users. We may share your Personal Data with other users if you instruct us to do so, for instance, if you decide to make your voice model available to other users in the Voice Library, or if you decide to include a profile/description for other users to consult. If you decide to make your voice model available to other users in the Voice Library, we will also post a sample of the synthetic audio generated from your voice model for other users to preview how the voice will sound. Certain services and features may allow you to display or share information directly with other users. For example, you may share files or Output or send information to users outside of our tool. Be sure you trust any user with whom you share information. Third Parties. We may jointly develop, promote, or offer products and features with other companies or partners which may require providing access to your Personal Data for the purpose of (a) providing, maintaining or supporting the services you requested, (b) analyzing and improving our services, and (c) marketing, advertising and other promotional activities. ” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “Such consent will include the purposes for which the third-party intends to use the information.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ (b) We may further provide information about or links to third-party products, services, activities, or events, or we may allow third parties to make their content and information available on or through the Services (collectively, " Third-Party Content "). Your dealings or correspondence with third parties and your use of or interaction with any Third-Party Content are solely between you and the third party.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ (a) Our Services rely on or interoperate with third-party products and services, including data storage services, communications technologies, third-party LLM providers, and internet and mobile operators (collectively, " Third-Party Services "). These Third-Party Services are beyond our control, but their operation may impact, or be impacted by, the use and reliability of our Services.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ Cloud service providers (e.g., Google Cloud)” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ If you subscribe to Services from an authorized Miso Labs reseller or partner (“ Reseller ”), and notwithstanding anything set forth in these Terms: (a) these Terms will act as the end user license agreement, and in addition to your compliance with these Terms, your right to access and use such Services is subject to the terms and conditions of your written agreement with the Reseller (“ Reseller Agreement ”), including your obligation to timely pay Fees to the Reseller; (b) you will execute all orders directly with the Reseller and not Miso Labs; and (c) the terms and conditions of Section 6 (Subscription Services; Payment) do not apply. Any refund, payments, or credits which Miso Labs must provide to you in accordance with the terms of this Agreement will be provided by Miso Labs to Reseller, and you acknowledge that you must seek such refunds, payments, and credits from Reseller only. Furthermore, your right to terminate or cancel its Service is solely as described in the Reseller Agreement, provided that nothing herein shall be interpreted as permitting Reseller to offer terms inconsistent with the remainder of this Agreement. If the Reseller ceases at any time to be an authorized Reseller, including for a failure to pay for any Services, your continued use of Services may be conditioned upon you executing a written agreement for such Services directly with Miso Labs, and paying the outstanding Fees, if any, that Reseller did not remit to Miso Labs on your behalf. ” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ (c) Use Restrictions. Your access to and use of the Services and your use of any Output (defined below) must comply with these Terms. Without limiting the forgoing: (i) if you access or use our Services free of charge (such a user, a “ Free User ”), you may only use the Services for non-commercial purposes; (ii) if you access or use our Services through a paid subscription plan (such a user, a “ Paid User ”), you may use the Services for commercial purposes, but in either case, your access and use of the Services and any Output must still comply with the Prohibited Use Policy. Use of the Services by Government Entities (as defined in the Prohibited Use Policy) is subject to the terms of the Prohibited Use Policy. If using the Services for non-commercial purposes, a personal e-mail address must be used. To the extent you register for the Services using a business entity’s email address, you acknowledge that we may deem such entity a Controller (as defined in the Data Processing Addendum) as it relates to the Personal Data contained in your account, and we may take action on your account at the direction of the Controller.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (v) Account Balance and Responsibility. Your available Prepaid Credits balance is viewable through your Account, and you are solely responsible for verifying all Prepaid Credits additions and deductions. Your Prepaid Credits balance is not a bank account, digital wallet, stored value account, or other payment device.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (ix) Changes to Prepaid Credits Terms. Miso Labs may modify Prepaid Credits pricing, usage rates, expiration periods, or eligible Services under Section 14. Such changes apply prospectively and will not reduce the remaining validity of purchased Prepaid Credits, except as required by law or for fraud prevention, security, or legal compliance.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (i) Overview and Nature of Prepaid Credits. Miso Labs may offer prepaid usage credits (“ Prepaid Credits ”) for certain Services or Accounts. Prepaid Credits are a limited, revocable, prepaid right to access Services, are not money or a monetary equivalent, and do not constitute a deposit, stored value, or balance held for your benefit, nor do they create any fiduciary or custodial relationship. ” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (g) JCT. If the Services under these Terms are subject to JCT under the reverse charge mechanism, you agree to self-assess, report, and remit the applicable tax directly to the Japanese tax authorities. Miso Labs will not charge or remit JCT for these Services.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (d) Payment. You represent and warrant that you have the right to use any payment method that you submit in connection with a payment. We may receive updated information from your issuing bank or our payment service provider about any payment method you have stored with us. You authorize us to charge your payment method, including any updated payment method information we receive, for any charges you are responsible for under these Terms. Verification of information may be required prior to the acknowledgment or completion of any transaction. You agree to pay all charges incurred by you or on your behalf through the Services, at the prices in effect at the time such charges are incurred, including applicable taxes, such as Japanese Consumption Tax (" JCT ") (see below for more details), where required by law, as well as any shipping and handling charges related to your transactions. In the event legal action is necessary to collect on balances due, you will reimburse us and our vendors or agents for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ (a) Subscriptions. To access and use certain Services, you may be required to enroll in a subscription payment plan (a “ Recurring Subscription ”). Your Recurring Subscription will automatically renew until you cancel it or your Recurring Subscription is otherwise terminated. You authorize us to store your payment method information and to automatically charge your payment method(s) for the amount of your Recurring Subscription with no further action required by you. The length of your Recurring Subscription will be provided when you make your purchase. In the event that Miso Labs is unable to charge your payment method(s) as authorized by you when you enrolled in a Recurring Subscription, Miso Labs may in its sole discretion (i) suspend your access to the Services until payment is received or (ii) seek to update your payment method information through third-party sources (i.e., your bank or a payment processor) to continue charging your payment method as authorized by you. You may cancel your subscription through your account. You may cancel a Recurring Subscription at any time, but if you cancel your Recurring Subscription before the end of the current subscription period, we will not refund any subscription fees already paid to us. Following any cancellation, however, you will continue to have access to the applicable Services through the end of your current subscription period. Miso Labs may change the prices charged for Recurring Subscriptions at any time by posting updated pricing through the Services; provided, however, that the prices for your Recurring Subscription will remain in force for the duration of the subscription period for which you have paid. After that period ends, your use of the applicable Services will be charged at the then-current subscription” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (viii) Prohibited Transfers and Misuse. Miso Labs does not permit or recognize the sale, transfer, gift, trade, or exchange of Prepaid Credits. Any such attempt constitutes a material breach and may result, at Miso Labs’ discretion, in cancellation or forfeiture of Prepaid Credits or termination of your Account without refund.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ We may require that you create an account in order to use some or all of our Services. You may not share or permit others to use your individual account credentials. You will promptly update any information contained in your account if it changes. You must maintain the security of your account, as applicable, and promptly notify us if you discover or suspect that someone has accessed your account without your permission. If your account is closed or terminated, you will forfeit all unused credits related to our Services (including character credits) associated with your account.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ price. If you do not agree to these price changes, you must cancel your Recurring Subscription at least 7 days before the changes take effect. If you do not cancel, your Recurring Subscription will automatically renew at the then-current price at the time of renewal and for the same duration as the initial subscription term, and Miso Labs will charge your on-file payment card or method on the first day of the renewal of the subscription term.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (x) Effect of Account Termination. Upon suspension or termination of your Account for any reason, including under Section 14, any unused Prepaid Credits remaining in your Account will be forfeited without refund, except where required by applicable law.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (vii) No Refunds; Final Sale. Except where required by applicable law, Prepaid Credits purchases are non-refundable, and no refunds or credits will be provided for unused, partially used, expired, or forfeited Prepaid Credits. Unused Prepaid Credits are not refundable upon Account suspension or termination.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (iii) Purchase of Prepaid Credits. Prepaid Credits may be purchased through your Account under Section 6, either as a one-time purchase or via recurring purchase. Miso Labs may impose purchase limits, and Prepaid Credits are issued upon successful payment. If you elect to enable recurring purchase, you authorize Miso Labs to automatically charge your saved Payment Method and add additional Prepaid Credits to your Account when your available Prepaid Credits balance falls below the threshold you select. The recurring purchase will continue until you disable the feature or your Account is terminated in accordance with these Terms.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (e) Refunds and Exchanges. All sales are final. We may offer refunds at our sole discretion.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (ii) Promotional Credits. From time to time, Miso Labs may issue Prepaid Credits without charge as part of a promotional, marketing, or trial program (“ Promotional Credits ”). Promotional Credits are subject to these Terms unless otherwise expressly stated at the time of issuance and may be subject to additional restrictions, including limitations on use, expiration, or eligibility.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (c) Other Usage Charges. In the event your usage exceeds the volume provided under your Recurring Subscription, you will be charged usage overage fees for your Recurring Subscription, as indicated to you upon subscribing. In such event, you hereby authorize us to charge your payment method on file or any other payment method you choose for these charges.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (vi) Expiration of Prepaid Credits. Unless otherwise specified at the time of purchase or issuance, all Prepaid Credits expire twelve (12) months after the date of purchase or issuance, as applicable. Expired Prepaid Credits are automatically removed from your Account and may not be reinstated. Miso Labs has no obligation to provide notice prior to the expiration of Prepaid Credits.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (iv) Use of Prepaid Credits. Prepaid Credits may be used only to pay for eligible Services as expressly permitted by Miso Labs and solely in connection with your Account. The rate at which Prepaid Credits are applied to Services may vary depending on your Recurring Subscription and the pricing applicable to your use of the Services at the time of use. Prepaid Credits may not be transferred, sold, gifted, traded, sublicensed, or assigned, whether for value or otherwise, and any purported transfer is void.” | Captured 2026-09-25Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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