Loom AI

" (c) Disclaimers . Output is generated by artificial intelligence, including by using technology provided by third-party subcontractors. Atlassian makes no warranty as to the accuracy, completeness or reliability of Output or that it does not violate third-party rights or Law . Due to the nature of the AI Offerings, (i) Output may not be unique or exclusive to Customer and its Users, (ii) the same or similar Input may yield differing Output, and (iii) Output does not represent Atlassian’s or its subcontractors’ views. "

"We may use artificial intelligence in responding to your pricing, billing or licensing-related requests. We also communicate with you about new Services, product offers, promotions, and contests. You can control whether you receive these communications as described below at “ How to access and control your information ” under "Opt-out of communications." To provide customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services, including for development, training, or fine-tuning of machine learning and artificial intelligence models. We may also use generative artificial intelligence in responding to your support related requests. Where you give us express permission to do so, we may disclose information to a third-party expert for the purpose of responding to support-related requests. To maintain Service safety and security:  We use information about you and your use of the Services to verify accounts and activity, to detect, prevent, and respond to potential or actual security incidents, and to monitor and protect against other malicious, deceptive, fraudulent, illegal or inappropriate activity, including violations of Service policies. Detection and response may leverage generative artificial intelligence or machine learning tools. To protect our legitimate business interests and legal rights:  Where required by law or where we believe it is necessary to protect our legal rights and interests, or the legal rights or interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business. "

" How we use the information we collect depends on which Services you use, how you use them, and any preferences you have communicated to us. We use information for the following purposes: To provide the Services and personalize your experience: We use information about you to provide the Services to you, including to process transactions, authenticate you when you log in, provide customer support, and operate, maintain, and improve the Services. We may use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience you receive on our websites. Based on your interactions with different Atlassian products, third-party services you link or install, and advertisements, we will personalize your experience and tailor our communications, recommendations and offers to you. To develop and improve our Services:  We are always looking for ways to make our Services smarter, faster, secure, integrated, and useful. We use information and collective learnings (including feedback) about how people use our Services, as well as content that has been de-identified and aggregated in accordance with applicable data contribution product functionalities, to troubleshoot, to identify trends, usage, activity patterns and areas for integration, to improve our Services and to develop new products, features and technologies that benefit our users and the public. For example, to improve the @mention feature, we automatically analyze recent interactions among users and how often they @mention one another to surface the most relevant connections for users, or we might analyze Marketplace search terms to improve the accuracy and relevance of suggested apps returned when you use the search feature. "

" We automatically collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services. Information may also be collected about how you interact with and use features in our software products. This includes the following categories of information:          Your use of the Services: We collect information about your use, operation, and interaction with any of our Services, including when you connect third party services to or use those services with ours. This information includes, for example, the features you use, the actions you perform, and the type of content you interact with, such as the type, size and filenames of attachments uploaded to the Services; how search terms are structured and relevance scores of search results to search terms; the number of words in a Jira ticket or @ mentions in a comment; the type of Loom videos created and the number of views; languages you work in; and the links you interact with. We also collect information about how you interact with others on the Services, including the teams and people you work with and how you work with them, like who you collaborate with and communicate with most frequently. Administrators may enable our collection of this information from software products. Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access the Services. "

"In some cases, we apply these learnings across our Services to improve and develop similar features, to better integrate the Services you use, or to provide you with insights based on how others use our Services. We also test and analyze certain new features with some users before rolling the feature out to all users.   To communicate with you about the Services: We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, and providing customer support. We also provide tailored communications based on your activity and interactions with us, and we may contact you regarding product feedback. If an opt out is available, you will find that option within the communication itself or in your account settings. To conduct marketing and promotional activities:  We use information about you and how you use the Services for analysis, research and communications relating to marketing (including targeted advertising of products that may interest you), promotional activities, and business development. We may use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying Atlassian ads on other companies' websites and applications. These communications may be informed by, for example, your interactions (like counting ad impressions), and are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. "

" How long we keep information we collect about you depends on the type of information, the purposes for which it was collected, applicable legal or regulatory requirements, and user expectations and preferences. After such time, we will either delete or de-identify your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.   Account information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information to develop and improve our Services, we take steps to de-identify the information.   Content you provide through our products: We retain de-identified and aggregated content in accordance with documentation for applicable data contribution Product functionalities. Information you share on the Services: If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services. For example, we continue to display messages you sent to the users that received them and continue to display content you provided. "

" 4.3. Limitation of Liability and Exclusive Remedy . To the maximum extent permitted by Law, Atlassian’s entire liability arising out of or related to all Output Claims will not exceed in aggregate the lesser of (i) the amounts paid to Atlassian for the Cloud Products from which the Output was generated during the twelve (12) months preceding the first event out of which an Output Claim arose, and (ii) US$1,000,000. This Section 4 sets out Customer’s exclusive remedy and Atlassian’s entire liability regarding Output. "

" Content de-identified and aggregated in accordance with applicable data contribution product settings "

" To provide the Services and personalize your experience; To develop and improve the Services; Communicate with you about changes to our terms, conditions, or policies; or to respond to your inquiries, comments, feedback, or questions; Verify your account credentials as needed to log you into the Services and help safeguard your account’s security; Process payments; Detect and prevent fraud, illegal activity, or violations of Service policies, and to maintain the security of our IT systems, architecture, assets, customers, and networks; and Protect our rights, privacy, safety, or property, and/or that of our affiliated companies, you, or other parties, including to enforce this privacy policy and any other agreements or policies."

"Where you have asked us to disclose data to third parties, for example, by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work, or where you feel your rights were infringed."

" Operate, maintain, and improve the Services; Conduct marketing and promotional activities "

"This device information includes your connection type and settings when you install, access, update, or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and diagnostic and crash data. We use your IP address and/or country preference to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services.  Cookies and Other Tracking Technologies: Atlassian and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality, to recognize you across different Services and devices, or to demonstrate that certain content was viewed or clicked. For more information, please see our  Cookies & Tracking Notice , which includes information on how to control or opt out of these cookies and tracking technologies. Identity Management and Authentication Information: In addition, we may collect certain information to help verify or authenticate your identity when you log into the Services. This information may be provided directly by you or collected through trusted third‑party services. For example, we may collect device and browser information, behavioral and interaction data (such as mouse movements or interaction timing to confirm you’re human), and similar data used to support secure access to the Services."

"  With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.     To aggregate and/or de-identify data : We may aggregate and/or de-identify information collected through the Services so it can no longer be re-identified by us or another party. We may use content that is de-identified and aggregated in accordance with applicable data contribution product functionalities to develop and improve our Services. We may aggregate or de-identify other information described in “Information we collect,” such as data about use of our Services, information provided to support channels, and feedbacks for a number of purposes, including to develop and improve our Services and to conduct marketing and promotional activities."

" Geolocation data , such as your approximate location, IP address, time zone "

" Payment Information:   We collect payment and billing information when you register for certain paid Services. For example, we ask you to designate a billing representative, including name and contact information, upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing services."

" Operate, maintain, and improve the Services; Conduct marketing and promotional activities; Detecting security incidents; Debugging; Customer support "

" To maintain Service safety and security; Detect and prevent fraud, illegal activity, or violations of the terms of our agreements and our Service policies; Authenticate account credentials, as necessary to log you into the Services and help protect the security of your account; and Comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliated companies, you, or other parties, including to enforce this privacy policy and any other agreements or policies."

" This privacy policy describes Atlassian’s data practices as a controller of personal information. Please note that this privacy policy does not apply to the extent that we process personal information in the role of a processor or service provider on behalf of our customers, as further specified in the Data Processing Addendum entered into with those customers. When Atlassian processes personal information on behalf of our customers (such as your employer, if applicable), the customer is the controller of the personal information processed and manages those accounts and any Service sites. In such cases, Atlassian acts as a processor or service provider on behalf of our customer and handles your information according to the instructions of that organization. We are not responsible for the privacy or security practices of our customers, which may differ from those described in this privacy policy. For more information about how an Atlassian customer uses your personal information, or to exercise the rights you may have with respect to that information, please contact that organization directly."