tier differences · Terms of Service
Lexi policy finding
“ Duplicate or erroneous charge — you were charged twice for the same billing period, or charged after a confirmed cancellation. Service never delivered — you paid for a Paid Service but were never able to access it due to a fault attributable solely to Lexi that we were unable to resolve. Unauthorized or fraudulent charge — your payment instrument was used without your authorization, subject to verification and investigation. Prolonged service outage attributable to Lexi — the Services were materially unavailable for an extended continuous period due to a fault caused by Lexi (excluding outages caused by Third-Party Services, your internet connection, scheduled maintenance, or force-majeure events). Any refund or service credit in this case is at Lexi's sole discretion. Lexi-initiated discontinuation — as set out in Section 11.A, if Lexi discontinues the Services before the end of a fixed term you have paid for, we will refund the pro-rata unused portion.”
- Document
- Terms of Service
- Captured
- 2026-09-25
- Location
- Article C
- Snapshot SHA-256
- 80f7fc2b6c593ca0eda548afe3350259eb845d93dffee802ce4c1ccf63d303ef
Informational only, not legal advice. Terms change; verify the source and capture date.