CRM & Content Operations · lemlist.comLemlist
Graded against 804 verified platforms, from its own policy text. Automated assessment against a published rubric — not legal advice.
“You acknowledge and warrant that the Content, whether in whole or in part, shall in no event: infringe, misappropriate or violate any right, especially any Intellectual Property Right, of any third party whatsoever;”
Watch: indemnity liability
Start here. These are the highest-risk verified clauses AIRIN found in the platform's own policy text.
Limits Lemlist's liability for third-party linked websites and external sources, disclaiming responsibility for their content, availability, or any harm arising from them.
Restricts refund eligibility by prohibiting refunds after the customer attends the kick-off call, and places a mutual obligation on the customer and coach to schedule all four hours within the 90-day window.
Caps Lemlist's total aggregate liability to amounts paid by the customer in the preceding twelve months, excludes liability for end-user conduct, and carves out bodily injury and willful misconduct from the limitation.
How to read this page: Overall risk rates what Lemlist's own policy terms mean for your prompts, outputs, and data. The benchmark bands below grade those same verified terms relative to peers — a platform in a risky-by-default category can rate HIGH risk and still grade STRONG against its peer set. Both trace to the cited findings.
Policy benchmark
rubric v1.0 — how this is scoredBased on 161 verified, verbatim-cited findings below — read the citations.
Based on 204 verified, verbatim-cited findings below — read the citations.
Automated assessment against a published rubric — not legal advice.
Fully verified — complete core corpus captured and read in full.
- Privacy PolicyVerified - read in full - 125 citationsstaticLast captured 2026-07-20
- Terms of ServiceVerified - read in full - 47 citationsstaticLast captured 2026-08-31
Only citation-backed plan differences are shown here; absent cells mean AIRIN has not verified a tier-specific claim.
Clarifies that the license grant does not constitute an assignment of intellectual property rights, and affirms Lemlist retains ownership of all IP rights in the Service, documentation, copies, derivatives, modifications, and enhancements.
"This grant of rights shall not be deemed an assignment of any intellectual property rights. 7.4 Exclusive rights Lemlist has the exclusive right to intervene to adapt, arrange and/or modify any of the components of the Service and in part..."
Segment establishes the effective date and scope of the privacy policy, defines key terms including 'Personal data' and the entities covered by the policy ('lempire', 'Provider'), and states the overarching purpose of describing how personal data is managed, processed, and stored, constituting foundational definitional and scoping provisions.
" lemlist Privacy Policy as of 1st June, 2026 Privacy and security are of utmost importance to lemlist (hereinafter known as “lempire”, “Provider,” “us”,“we”, “the App” or “the Site”) and we strive to ensure that our technical and organi..."
This segment imposes an obligation to obtain user consent before deploying advertising, social networking, content personalization, and certain audience analysis cookies; grants the user the right to accept or refuse, establishes a six-month retention period for consent choices, and provides a procedure for withdrawing consent at any time via a 'Manage cookies' link.
" All other Cookies require your consent. These include Advertising Cookies, Social Networking Cookies, Content Personalization Cookies and some Audience Analysis Cookies. You may freely choose to accept or decline the use of these Cookies. ..."
Restricts eligibility for the Lemcoach program to active users with an ongoing paid subscription and prohibits transfer of coaching entitlements to other users or companies.
"13.3 Eligibility You must be an active user with an ongoing paid subscription to adhere to the lemcoach program. Coaching is non-transferable to other users or companies"
This segment establishes that Client Account Services fees are non-cancelable and non-refundable, imposes late payment remedies including interest and suspension or termination of access, and obligates the Client to pay all applicable taxes on fees.
"Client Account Services fees shall be invoiced when the purchase order is signed. They are non-cancelable and non-refundable. Any delay in payment (i) will allow us to recover and without notice late interest, any collections fees and othe..."
This segment obligates the Client to comply with use restrictions and Operating Policies, to be responsible for user compliance, not to disrupt the service, and to limit API usage to reasonable volumes, establishing multiple use-related obligations and enforcement rights.
" Article 3. Use of the Services 3.1 Use of the Services You shall comply with the terms and use restrictions, if any, set out in these present Terms, and in the Operating Policies. You shall be responsible for ensuring that your users al..."
This segment establishes payment obligations for paid subscriptions (monthly or annual, in advance, auto-renewing), and confirms a no-refund policy for unused fees upon termination, placing financial responsibility on the Client to time their cancellation appropriately.
" Your paid subscription will be due and payable monthly or annually in advance starting from the date of your first paid subscription and will automatically renew thereafter on the same basis, subject to full advance payment of the applicab..."
This segment asserts lemlist's ownership of its trademarks, website content, graphics, and service names, restricts the Client from using those trademarks without express written consent, and acknowledges third-party ownership of other trademarks appearing on the website.
" Article 7. Intellectual Property – Access and Use Rights 7.1 Trademarks The service name lemlist and all trademarks referenced on the Website, without limitation, are among the registered trademarks of Service Provider. You are not allo..."
Evidence appendix
Showing priority citations first. The full appendix is available for audit trails; not every citation is a severe risk.
" Certain Cookies for audience measurement or Cookies that enable testing different versions of the site for the purpose of optimizing editorial choices."
This segment extends the consent exception to audience measurement and A/B testing cookies, permitting their deployment without express user consent for site optimization purposes.
AI-generated interpretation, not legal advice.
"This data is stored on secure servers and only alimited number of people are authorized to access your contact lists, inparticular for the purpose of providing support services. You are easily able to recover your contactlists from your lemlist account at any time, by clicking on the “export”button. You may also modify and or delete contacts at any time from youraccount. In no case does lemlist sell, share or rent outyour contact lists to third parties, nor does it use them for any purposesother than those set forth in this policy. We will use the information fromyour contact lists only for legal requirements, to invoice and collectsummaries for our own statistics and for the purposes of providing you withcustomer support services. As creator of the contact lists and associatedemail campaigns, you are considered the data controller within the meaning ofthe GDPR, and lemlist is acting only as a data processor. In thiscapacity, you are responsible in particular for: complying with all current regulations in force, including the data protection laws,"
Restricts lemlist from selling, sharing, or renting contact lists to third parties, limits use of contact list information to purposes set forth in the policy, and grants users the ability to export, modify, or delete contacts at any time — protective of user data.
AI-generated interpretation, not legal advice.
" Article 9. Limitation of Liability The Service, as well as the Website may include links to other websites or other Internet sources. In so far as We cannot control these sites and external sources, lemlist cannot be held responsible for the availability of such external websites or sources, and may not be held liable in any way for the content, advertising, products, services or other materials on or available from such external websites or sources. lemlist provides links only as a convenience, and such inclusion of any link does not imply that We endorse the linked websites or any part of their content. In addition, lemlist cannot be held responsible for the behavior or actions of other users, nor for any proven or alleged damage or loss subsequent to or in connection with access to, use of or the fact of having relied upon the content, products or services available on such external sites or sources. lemlist will be freed from the performance of Services, following an event of Force Majeure, as defined in article 11.5 of these Terms. Furthermore, for maintenance reasons, lemlist may suspend temporarily access to the Services; in such cases, lemlist will endeavor to notify You and to keep the length of the interruption to a minimum. In any event, both parties(including its third party suppliers, employees or representatives) may not, under any circumstances, be liable for indirect or consequential damages of any kind, including and without limitation, loss of revenue, profits, chance, business interruption, or Data loss, even if the parties were informed of the possibility of such damages. "
Limits Lemlist's liability for third-party linked websites and external sources, disclaiming responsibility for their content, availability, or any harm arising from them.
AI-generated interpretation, not legal advice.
" Refund will not be accepted after you attended the kick off (i.e. first coaching call). It is your responsibility as well as the coach's to find time, in the 90 days timelapse, for the 4 hours of call."
Restricts refund eligibility by prohibiting refunds after the customer attends the kick-off call, and places a mutual obligation on the customer and coach to schedule all four hours within the 90-day window.
AI-generated interpretation, not legal advice.
"Moreover, as to any indirect lemlist subscriber, in no event shall lemlist be liable for any End User, in particular in the event of temporary or permanent suspension of the Services due to non respect of the lemlist Sending Policy by Yourself or the End User. In all cases, lemlist’s total liability is limited, all damage combined, to the amount paid by You to lemlist, if any, for use of the Website and Services during the twelve (12) months preceding the date on which the damage occurred. This limitation does not apply to damage due to bodily injury (including death) or to willful misconduct or gross negligence. You acknowledge that You have subscribed to the Services with knowledge of (i) the risks related to them, and (ii) the level of risk accepted by You. The prices applicable have been agreed upon inconsideration of this article, which is integral to the economic balance of the Agreement."
Caps Lemlist's total aggregate liability to amounts paid by the customer in the preceding twelve months, excludes liability for end-user conduct, and carves out bodily injury and willful misconduct from the limitation.
AI-generated interpretation, not legal advice.
"Moreover if, by some exceptional case, the direct loss incurred arosedue to fault or gross negligence by lemlist, you will be able to seekcompensation within the limit of liability referred to in our Terms ofUse. You should keep in mind that any user, customer,or hacker who discovers and takes advantage of a breach in security renders himor herself liable to criminal prosecution and that lemlist will take allmeasures, including filing a complaint and/or bringing court action, topreserve the data and the rights of its users and of itself and to limit the impacts."
This clause limits lemlist's liability for direct losses to the cap defined in its Terms of Use, applying only where such loss arises from lemlist's fault or gross negligence, and reserves lemlist's right to pursue criminal complaints and court actions against users who exploit security breaches.
AI-generated interpretation, not legal advice.
" or the third party is asubcontractor or sub-processor of lemlist in the carrying out of services(lemlist uses the services of an Internet provider, a telecommunicationscompany, a host provider, CRM tools, customer support client tools, invoicestools, payment tools, analytics tools)."
This clause identifies an exception allowing disclosure of personal data to subcontractors and sub-processors of lemlist (including internet providers, telecom companies, hosting providers, CRM, support, invoice, payment, and analytics tools) in the course of providing services.
AI-generated interpretation, not legal advice.
" lemlist is compelled to do soby a government authority or a regulatory body, in the case of a court order, asummons to appear in court or any other similar requisition from a governmentor the judiciary, or to establish or defend a legal application ;"
This clause establishes an exception to the general prohibition on third-party disclosure, permitting lemlist to share personal data when compelled by government authority, court order, summons, or similar legal requisition, or to establish or defend a legal claim.
AI-generated interpretation, not legal advice.
" Personal data relating to you collected on ourwebsite are destined for lemlist’s own use and may be forwarded to lemlist’spartner companies so that we may obtain assistance and support in the contextof carrying out our services. lemlist ensures that it has in place clear dataprotection requirements for all its third-party providers. We do not sell or rent your personal data tothird parties for marketing purposes whatsoever. In addition, lemlist does not disclose yourpersonal data to third parties, except if: you (or your accountadministrator acting on your behalf) requests or authorized disclosure thereof."
Segment restricts lemlist from selling or renting personal data to third parties for marketing purposes, permits sharing with partner companies for service support, requires clear data protection requirements for third-party providers, and lists limited exceptions under which disclosure to third parties is permitted, establishing the overall framework for third-party data sharing.
AI-generated interpretation, not legal advice.
" the disclosure is required toprocess transactions or supply services which you have requested (i.e. to checkyou are employing best practices in your mailings or for the purposes ofprocessing an acquisition card with credit-card issuing companies) ;"
Segment carves out an exception to the non-disclosure rule permitting disclosure to third parties (including credit-card issuers) where necessary to process transactions or supply requested services, establishing a lawful basis for this category of data sharing.
AI-generated interpretation, not legal advice.
" Article 5. Plans – Financial Terms We offer various options to our Clients, including free and paid plans, with or without a fixed commitment period. You can find these options and the relevant pricing on our website at: https://www.lemlist.com . The applicable pricing will be shown in the currency that corresponds to the country of your billing address. 5.1 Free plans Free plans are non-paid subscriptions subject to use restrictions (maximum limits to the number of daily and monthly emails and support ticket requests, restriction on API calls, etc.); these use restrictions are set forth on our Website. You may at any time terminate your free plan or upgrade to a paid plan. 5.2 Paid plans ("Email", "Multichannel Expert" & "Enterprise") Paid plans have a fixed-term commitment (generally set to 12 months), even lower use restriction limits than our other paid plans and offer more custom solutions. Premium features can also be added as well as Assistance Services. When you subscribe to a paid plan, the financial conditions that are applicable to you (fees, schedule and payment terms) are set forth on the Specific Terms signed by you. Fees for the Service consist of a fixed fee (« Minimum Annual Fee ») and a variable fee («Variable Fee »), if any, depending on the volume of emails processed on behalf of Client. Unless otherwise stated, the Minimum Annual Fee is non-cancelable and non-refundable for any reason whatsoever. "
This segment defines the structure of available plans (free and paid) and directs clients to the website for pricing, establishing the framework for financial terms and plan differentiation under Article 5.
AI-generated interpretation, not legal advice.
" Your personal data is processed to meet one or several of the followingpurposes. Each purpose is associated with a legal basis, the list of which canbe found below. Based on our legitimate interest of offering you a safe, optimum, efficient, and personalized experience, we carry out processing operations for the following purposes : To solve any problems and improve the use of our sites and services."
Segment grants permission for processing personal data based on legitimate interest for purposes including improving services, troubleshooting, and optimising user experience, identifying the legal basis under GDPR for these processing activities.
AI-generated interpretation, not legal advice.
" Advertising Cookies may be created not only by our sites but also by other websites and applications that serve ads, announcements, widgets or other elements displayed on the page. These Cookies can be used, among other things, to personalize and measure the effectiveness of advertising or to carry out targeted advertising. We use the following Advertising Cookies:"
Defines the nature and purpose of advertising cookies, including their use by third-party websites for personalization and targeted advertising, establishing the scope of data use for advertising purposes.
AI-generated interpretation, not legal advice.
" To personalize, assess, and improve our services, content, and materials."
Segment grants permission to process personal data for personalising and improving services, content, and materials based on legitimate interest, establishing the legal basis for this specific processing purpose.
AI-generated interpretation, not legal advice.
" gclid | Used by GooUsed by Google Adsense to uniquely track individual AdWords clicksgle Adsense to store and track conversions | Session"
Identifies Google Adsense as a third-party subprocessor tracking individual AdWords clicks via a session cookie, disclosing subprocessor tracking and data use for advertising.
AI-generated interpretation, not legal advice.
" gcl au | Used by Google Adsense to store and track conversions | 3 months"
Identifies Google Adsense as a third-party subprocessor storing and tracking conversions via this 3-month cookie, disclosing subprocessor advertising analytics data practices.
AI-generated interpretation, not legal advice.
" _ga | Used by Google Analytics to register a unique ID that is used to generate statistical data on how the visitor uses the website | 2 years"
Identifies Google Analytics as a third-party subprocessor generating statistical data via a unique ID cookie retained for 2 years, disclosing subprocessor long-term user tracking practices.
AI-generated interpretation, not legal advice.
" _fbp | Used by Facebook to deliver a series of advertisement products | 3 months"
Identifies Facebook as a third-party subprocessor using this cookie for advertisement delivery over a 3-month period, disclosing subprocessor advertising data use.
AI-generated interpretation, not legal advice.
Clause detail — protections, your obligations, and coverage
Every clause below is a verbatim quote from Lemlist's own published policy, read in full and linked to its exact location. Protections and user obligations are reported separately from risk because they are different kinds of clause — an obligation on you is not a risk to your data. Informational only, not legal advice.
✅ Protections found
32 verified clausesClauses in Lemlist's policies that work in your favour — commitments the platform made to you.
- Indemnity & liabilityindemnity direction
“Article 4. Compliance with the Law You (i) shall comply with all laws and regulations in force that are applicable in any country from which You access the Website and/or use the Service, as well as in any country to which You send emails, and (ii) shall ind…”
This segment obliges the Client to comply with all applicable laws and to indemnify and hold lemlist harmless from claims, judgments, or losses arising from the Client's non-compliance, and obliges lemlist to obtain and…
📍 Article 4 (Compliance with the Law)Jump to exact text → - Privacy & data use
“How to exercice your rights : You can exercise these rights by sending us asupport ticket directly on the support chat (either on the website or on theapp) or, by sending an email at privacy@lemlist.com . Your requests will beprocessed within 30 days. We may…”
This clause establishes the procedure for exercising data subject rights, specifying submission via support ticket or email, a 30-day response period, potential identity verification requirements, and the ability to modi…
- Designated security contact: privacy@lemlist.com
📍 Privacy Policy › “YOUR DATA PROTECTION RIGHTS”Jump to exact text → - Privacy & data usebreach notification promises
“Within the framework of its services, lemlistattributes the very highest importance to the security and integrity of itscustomers’ personal data. Thus and in accordance with the GDPR, lemlistundertakes to take all pertinent precautions in order to preserve th…”
This clause obligates lemlist to take all pertinent precautions to preserve the security and integrity of customers' personal data in accordance with GDPR, including protection against destruction, loss, corruption, unau…
- Breach notice window: without undue delay
📍 Privacy Policy › “SECURITY”Jump to exact text → - Prompt ownership
“Article 12. Your Data "Your Data" means any data and content stored or transmitted via the Services by or on behalf of you or your end-users (which may include data you elect to import from third party services you use). This includes messages you send, file…”
Defines 'Your Data' as all data and content stored or transmitted via the Services by the customer or end-users, and establishes that use of the Services requires linking a third-party email account and granting Lemlist…
📍 Article 12 (Your Data)Jump to exact text → - Moderation & enforcementterms can change anytime
“lemlist General Terms & Conditions of Use as of September 17th, 2025 THESE GENERAL TERMS OF SERVICE (the « Terms ») are a legal and binding agreement between LEMPIRE SAS, a French corporation (« lemlist » or « lemlist » or « We » or « Us » or « Service Pro…”
This segment defines the parties to the agreement (LEMPIRE SAS as Service Provider, and the Client), identifies the governing document as a binding legal agreement, and describes the scope of Services covered, establishi…
- Terms changes: advance notice promised
📍 Article 13 (Lemcoach)Jump to exact text → - Confidentiality
“Article 10. Confidentiality Service Provider and You undertake to treat as confidential, and to not reproduce or disclose, other than for the sole purposes of performing the Agreement, the information and documents exchanged between them as well as any discl…”
Imposes mutual obligations on both parties to treat exchanged information as confidential, prohibit reproduction or disclosure beyond Agreement purposes, and extend equivalent confidentiality obligations to subcontractor…
📍 Article 10 (Confidentiality)Jump to exact text →
+ 26 more verified clauses of this kind on this platform, cited in full in the report.
📋 Rules you must follow
9 verified clausesWhat Lemlist requires of YOU. These are your obligations, not risks to your data or IP, so they are cited here and excluded from this platform's risk rating.
- Moderation & enforcement
“Article 7. Intellectual Property – Access and Use Rights 7.1 Trademarks The service name lemlist and all trademarks referenced on the Website, without limitation, are among the registered trademarks of Service Provider. You are not allowed to use any such t…”
This segment asserts lemlist's ownership of its trademarks, website content, graphics, and service names, restricts the Client from using those trademarks without express written consent, and acknowledges third-party own…
📍 Article 7 (Intellectual Property – Access and Use Rights)Jump to exact text → - Moderation & enforcement
“contain any unlawful, bullying, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature or any material that encourages conduct that could constitute a criminal offense, give rise to civil l…”
This segment restricts the Client from submitting Content that is unlawful, harmful, harassing, obscene, or otherwise objectionable, or that encourages criminal conduct or civil liability.
📍 § 3.3 (Content)Jump to exact text → - Moderation & enforcement
“ This option was only created to allow each lemlist seat to connect email addresses from the same person. This means combinations of first name and/or last name (there are no restrictions on the domain name). For example, a lemlist seat can connect, on the…”
This segment restricts the use of connected email addresses to those belonging to the same individual person (same name combinations), clarifying the intended scope of the multi-email feature across plan tiers.
📍 § 3.1 (Use of the Services)Jump to exact text → - Moderation & enforcement
“Connecting email addresses from multiple people on the same lemlist seat is considered a violation of our terms of service. For example, a lemlist seat on the “Email” plan, will be considered in violation of our terms of service if the following emails are co…”
This segment identifies connecting email addresses from multiple different people on a single lemlist seat as a violation of the terms of service, and provides a concrete example of prohibited configurations.
📍 § 3.1 (Use of the Services)Jump to exact text → - Prompt ownership
“You acknowledge and warrant that the Content, whether in whole or in part, shall in no event: infringe, misappropriate or violate any right, especially any Intellectual Property Right, of any third party whatsoever;”
This segment restricts the Client from submitting Content that infringes, misappropriates, or violates any Intellectual Property Right of any third party.
📍 § 3.3 (Content)Jump to exact text →
+ 4 more verified clauses of this kind on this platform, cited in full in the report.
What the policies actually cover
14 topics- Product telemetry & usage tracking8 clauses
- Advertising & tracking1 protective40 clauses
- Sale or sharing of personal data1 clause
- Sensitive data (biometric, location, health)1 clause
- Children's data1 clause
- Government & law-enforcement disclosure1 clause
- Damages & liability cap4 clauses
- Indemnity direction1 protective2 clauses
- Terms can change at any time2 protective3 clauses
- Deletion rights & post-termination survival5 protective6 clauses
- License survival after account deletion1 clause
- Auto-renewal & cancel window1 protective2 clauses
- Breach-notification promises2 protective2 clauses
- Conduct restrictions1 obligation1 clause
99 further verified clauses are cited on this page but not yet assigned a topic.
Clause intelligence
Canonical clauses and stance patterns extracted from the same gate-verified citations shown on this page.
The clause provides a deletion or time-bounded retention path.
“6.3 Consequences of the termination Upon expiration or termination of your account for any reason whatsoever, all amounts still owed by You, shall become due and payable immediately. We will not refund any prepaid fees. You are advised that as of the effective termination date of your account, You will cease to have access to your account and to the Data stored therein. We shall use commercially reasonable efforts...”Open source citation
The clause includes sublicensable, transferable, or assignable rights.
“Article 11. Miscellaneous 11.1 Transfer of the Agreement – Change of Control For the avoidance of doubt, it is hereby reiterated that Client has a personal, temporary, non-transferable and non-exclusive right to access and use the Service. Under these conditions, it is expressly agreed that Client shall not transfer the Agreement or any right derived from the access and use of the Service to a third party, whethe...”Open source citation
The clause includes sublicensable, transferable, or assignable rights.
“Article 11. Miscellaneous 11.1 Transfer of the Agreement – Change of Control For the avoidance of doubt, it is hereby reiterated that Client has a personal, temporary, non-transferable and non-exclusive right to access and use the Service. Under these conditions, it is expressly agreed that Client shall not transfer the Agreement or any right derived from the access and use of the Service to a third party, whethe...”Open source citation
The clause includes sublicensable, transferable, or assignable rights.
“13.3 Eligibility You must be an active user with an ongoing paid subscription to adhere to the lemcoach program. Coaching is non-transferable to other users or companies”Open source citation
The clause includes sublicensable, transferable, or assignable rights.
“Article 7. Intellectual Property – Access and Use Rights 7.1 Trademarks The service name lemlist and all trademarks referenced on the Website, without limitation, are among the registered trademarks of Service Provider. You are not allowed to use any such trademarks without Service Provider’s express written agreement. All Website content, including graphics, logos, page headers, icons, and service names are the p...”Open source citation
Tier matrix
Plan-level conditions detected from citation-backed clauses. Empty tiers mean AIRIN has not captured decisive tier language yet.
| Tier | Surface | Verdict | Risk | Citations |
|---|---|---|---|---|
| All applicable tiers | commercial use | worsens | HIGH | 2 |
| All applicable tiers | data retention | improves | LOW | 6 |
| All applicable tiers | indemnity liability | conditional | MEDIUM | 5 |
| All applicable tiers | moderation enforcement | worsens | HIGH | 1 |
| All applicable tiers | privacy data use | worsens | HIGH | 11 |
| All applicable tiers | subprocessors data sharing | worsens | HIGH | 9 |
| Free | commercial use | conditional | MEDIUM | 2 |
| Government | indemnity liability | conditional | MEDIUM | 3 |
| Pro / Paid | prompt ownership | worsens | HIGH | 1 |
| Pro / Paid | subprocessors data sharing | worsens | HIGH | 5 |
| Pro / Paid | tier differences | worsens | HIGH | 1 |
| Standard | confidentiality | conditional | MEDIUM | 1 |
Policy evolution
Open full timelineBefore/after stance changes across captured policy versions. When no material delta exists yet, AIRIN shows the latest citation-backed stance events instead.
data sharing improved from high/sale or sell to medium/third party or vendor sharing.
“Personal data relating to you collected on ourwebsite are destined for lemlist’s own use and may be forwarded to lemlist’spartner companies so that we may obtain assistance and support in the contextof carrying out our services. lemlist ensures that it has in place clear dataprotection requirements for all its third-party providers. We do not sell or rent your personal data tothird parties for marketing purposes whatsoever. In addition, lemlist does not disclose yourpersonal data to third parties, except if: you (or your accountadministrator acting on your behalf) requests or authorized disclosure thereof.”Before citation
“Article 11. Miscellaneous 11.1 Transfer of the Agreement – Change of Control For the avoidance of doubt, it is hereby reiterated that Client has a personal, temporary, non-transferable and non-exclusive right to access and use the Service. Under these conditions, it is expressly agreed that Client shall not transfer the Agreement or any right derived from the access and use of the Service to a third party, whether by a contribution, assignment, concession, merger, demerger, loan or otherwise, including without consideration, or within the group to which Client belongs, without Service Provider’s prior written agreement. 11.2 Subcontracting Service Provider reserves the right to use subcontractor(s) of its choice to provide the services in connection with the Services, and shall remain liable to Client for the performance thereof in accordance with the present Terms and subject to the reservations stipulated in theAgreement. 11.3 Entire Agreement These Terms, including the Operational Policies along with any purchase order and/or special conditions, constitute the entirety of the commitments between You and us. It establishes all of the Parties’ rights and obligations and supersedes all prior oral or written commitments that directly or indirectly concern the subject matter of the agreement between us. This Agreement binding us may only be modified by a written amendment which is signed and designated as such by both Parties (You and us).”After citation
data sharing worsened from medium/third party or vendor sharing to high/sale or sell.
“Article 11. Miscellaneous 11.1 Transfer of the Agreement – Change of Control For the avoidance of doubt, it is hereby reiterated that Client has a personal, temporary, non-transferable and non-exclusive right to access and use the Service. Under these conditions, it is expressly agreed that Client shall not transfer the Agreement or any right derived from the access and use of the Service to a third party, whether by a contribution, assignment, concession, merger, demerger, loan or otherwise, including without consideration, or within the group to which Client belongs, without Service Provider’s prior written agreement. 11.2 Subcontracting Service Provider reserves the right to use subcontractor(s) of its choice to provide the services in connection with the Services, and shall remain liable to Client for the performance thereof in accordance with the present Terms and subject to the reservations stipulated in theAgreement. 11.3 Entire Agreement These Terms, including the Operational Policies along with any purchase order and/or special conditions, constitute the entirety of the commitments between You and us. It establishes all of the Parties’ rights and obligations and supersedes all prior oral or written commitments that directly or indirectly concern the subject matter of the agreement between us. This Agreement binding us may only be modified by a written amendment which is signed and designated as such by both Parties (You and us).”Before citation
“Personal data relating to you collected on ourwebsite are destined for lemlist’s own use and may be forwarded to lemlist’spartner companies so that we may obtain assistance and support in the contextof carrying out our services. lemlist ensures that it has in place clear dataprotection requirements for all its third-party providers. We do not sell or rent your personal data tothird parties for marketing purposes whatsoever. In addition, lemlist does not disclose yourpersonal data to third parties, except if: you (or your accountadministrator acting on your behalf) requests or authorized disclosure thereof.”After citation
data sharing improved from high/sale or sell to medium/third party or vendor sharing.
“Personal data relating to you collected on ourwebsite are destined for lemlist’s own use and may be forwarded to lemlist’spartner companies so that we may obtain assistance and support in the contextof carrying out our services. lemlist ensures that it has in place clear dataprotection requirements for all its third-party providers. We do not sell or rent your personal data tothird parties for marketing purposes whatsoever. In addition, lemlist does not disclose yourpersonal data to third parties, except if: you (or your accountadministrator acting on your behalf) requests or authorized disclosure thereof.”Before citation
“This data is stored on secure servers and only alimited number of people are authorized to access your contact lists, inparticular for the purpose of providing support services. You are easily able to recover your contactlists from your lemlist account at any time, by clicking on the “export”button. You may also modify and or delete contacts at any time from youraccount. In no case does lemlist sell, share or rent outyour contact lists to third parties, nor does it use them for any purposesother than those set forth in this policy. We will use the information fromyour contact lists only for legal requirements, to invoice and collectsummaries for our own statistics and for the purposes of providing you withcustomer support services. As creator of the contact lists and associatedemail campaigns, you are considered the data controller within the meaning ofthe GDPR, and lemlist is acting only as a data processor. In thiscapacity, you are responsible in particular for: complying with all current regulations in force, including the data protection laws,”After citation
content license improved from high/sublicensable or transferable to medium/broad license.
“Article 11. Miscellaneous 11.1 Transfer of the Agreement – Change of Control For the avoidance of doubt, it is hereby reiterated that Client has a personal, temporary, non-transferable and non-exclusive right to access and use the Service. Under these conditions, it is expressly agreed that Client shall not transfer the Agreement or any right derived from the access and use of the Service to a third party, whether by a contribution, assignment, concession, merger, demerger, loan or otherwise, including without consideration, or within the group to which Client belongs, without Service Provider’s prior written agreement. 11.2 Subcontracting Service Provider reserves the right to use subcontractor(s) of its choice to provide the services in connection with the Services, and shall remain liable to Client for the performance thereof in accordance with the present Terms and subject to the reservations stipulated in theAgreement. 11.3 Entire Agreement These Terms, including the Operational Policies along with any purchase order and/or special conditions, constitute the entirety of the commitments between You and us. It establishes all of the Parties’ rights and obligations and supersedes all prior oral or written commitments that directly or indirectly concern the subject matter of the agreement between us. This Agreement binding us may only be modified by a written amendment which is signed and designated as such by both Parties (You and us).”Before citation
“7.7 Reference and Publicity You grant lemlist a worldwide, non-exclusive, royalty-free and revocable licence to use your company name, trade name and logo for the sole purpose of identifying you as a client of the Services, in particular on the Website, in customer references and case studies, in commercial presentations and proposals, and in marketing, press and social media materials. This licence is granted for the duration of the Agreement and shall survive for a period of twelve (12) months following its termination, after which lemlist shall cease any new use, it being agreed that lemlist shall not be required to withdraw materials already printed, distributed or archived. You may withdraw this authorisation at any time by written request sent to legal@lemlist.com . lemlist shall remove the relevant references within thirty (30) days of receipt.”After citation
legal burden changed from medium/indemnity to medium/liability limited.
“lemlist is compelled to do soby a government authority or a regulatory body, in the case of a court order, asummons to appear in court or any other similar requisition from a governmentor the judiciary, or to establish or defend a legal application ;”Before citation
“Article 1. Definitions Article 2. Support and Service Levels Article 3. Use of the Services Article 4. Compliance with the Law Article 5. Plans – Financial Terms Article 6. Termination Article 7. Intellectual Property – Access and Use Rights Article 8. Warranties Article 9. Limitation of Liability Article 10. Confidentiality Article 11. Miscellaneous Article 12. Your Data Article 13. Lemcoach Article 14. Lead Finder”After citation
legal burden changed from medium/liability limited to medium/indemnity.
“Article 1. Definitions Article 2. Support and Service Levels Article 3. Use of the Services Article 4. Compliance with the Law Article 5. Plans – Financial Terms Article 6. Termination Article 7. Intellectual Property – Access and Use Rights Article 8. Warranties Article 9. Limitation of Liability Article 10. Confidentiality Article 11. Miscellaneous Article 12. Your Data Article 13. Lemcoach”Before citation
“lemlist is compelled to do soby a government authority or a regulatory body, in the case of a court order, asummons to appear in court or any other similar requisition from a governmentor the judiciary, or to establish or defend a legal application ;”After citation
Latest stance: third party or vendor sharing on subprocessors data sharing
“Article 11. Miscellaneous 11.1 Transfer of the Agreement – Change of Control For the avoidance of doubt, it is hereby reiterated that Client has a personal, temporary, non-transferable and non-exclusive right to access and use the Service. Under these conditions, it is expressly agreed that Client shall not transfer the Agreement or any right derived from the access and use of the Service to a third party, whether by a contribution, assignment, concession, merger, demerger, loan or otherwise, including without consideration, or within the group to which Client belongs, without Service Provider’s prior written agreement. 11.2 Subcontracting Service Provider reserves the right to use subcontractor(s) of its choice to provide the services in connection with the Services, and shall remain liable to Client for the performance thereof in accordance with the present Terms and subject to the reservations stipulated in theAgreement. 11.3 Entire Agreement These Terms, including the Operational Policies along with any purchase order and/or special conditions, constitute the entirety of the commitments between You and us. It establishes all of the Parties’ rights and obligations and supersedes all prior oral or written commitments that directly or indirectly concern the subject matter of the agreement between us. This Agreement binding us may only be modified by a written amendment which is signed and designated as such by both Parties (You and us).”Open timeline citation
Latest stance: sublicensable or transferable on subprocessors data sharing
“Article 11. Miscellaneous 11.1 Transfer of the Agreement – Change of Control For the avoidance of doubt, it is hereby reiterated that Client has a personal, temporary, non-transferable and non-exclusive right to access and use the Service. Under these conditions, it is expressly agreed that Client shall not transfer the Agreement or any right derived from the access and use of the Service to a third party, whether by a contribution, assignment, concession, merger, demerger, loan or otherwise, including without consideration, or within the group to which Client belongs, without Service Provider’s prior written agreement. 11.2 Subcontracting Service Provider reserves the right to use subcontractor(s) of its choice to provide the services in connection with the Services, and shall remain liable to Client for the performance thereof in accordance with the present Terms and subject to the reservations stipulated in theAgreement. 11.3 Entire Agreement These Terms, including the Operational Policies along with any purchase order and/or special conditions, constitute the entirety of the commitments between You and us. It establishes all of the Parties’ rights and obligations and supersedes all prior oral or written commitments that directly or indirectly concern the subject matter of the agreement between us. This Agreement binding us may only be modified by a written amendment which is signed and designated as such by both Parties (You and us).”Open timeline citation
Latest stance: platform claims or reserves rights on privacy data use
“In the case of this violation, we reserve the right to disconnect the email addresses linked to an account and to terminate the account if the violation persists. 3.2 Credentials When You create your account, You undertake to share the information required to process your orders as requested on line, including, your surname, first name (or corporate name of your company), address, phone number and valid email. This Data shall be processed in accordance with our Privacy Policy , where we describe how We manage, process and store Your Data in the context of providing our services. You are responsible for the consequences of false or inaccurate information You have shared with us. You shall keep confidential and secure all credentials, User IDs and passwords associated with your account, and to immediately notify Us of any unauthorized use of your account, or of any theft or loss of credentials allowing access to the account. Each account is personal and can only be accessed and used by You or the users duly authorized by You. You recognize and acknowledge that You may be liable for any unlawful, wrongful or fraudulent use of the account, and You shall indemnify and hold Us harmless against any action or claim arising from such a use. We reserve the right to request proof of your identity or authority before granting access to your account. 3.3 Content You shall be solely and wholly liable (i) for any Data, information or content, in particular the content of emails, or newsletters sent by You through the Service, including if such content is provided by a third party, such as an SMTP relay or via the routing of an entire infrastructure (hereinafter collectively referred to as « Content »), and (ii) for the Content’s compliance with the regulations in force in”Open timeline citation
Latest stance: user retains rights on data retention
“Article 12. Your Data "Your Data" means any data and content stored or transmitted via the Services by or on behalf of you or your end-users (which may include data you elect to import from third party services you use). This includes messages you send, files you upload, comments on files, and anything else you enter or upload into lemlist. In order to use our lemlist Services, you must link a 3rd party email account to your lemlist Services account and we require that you grant us certain rights with respect to Your Data. For example, with your permission (which you are granting by using the Services), the lemlist Service's software will obtain access to your email account in order for you to being able to send emails via lemlist Service and Service to check for replies on emails you sent. You retain full ownership of Your Data. We do not claim any ownership to any of it. As well we need to be able to transmit, store and copy Your Data in order to display it to you and your teammates, to index it so you are able to search it, to make backups to prevent data loss, and so on. Your acceptance of this ToS gives us the permission to do so and grants us any such rights necessary to provide the service to you, only for the purpose of providing the service (and for no other purpose). This permission includes allowing us to use third-party service providers (such as Amazon Web Services) in the operation and administration of the service and the rights granted to us are extended to these third parties to the degree necessary in order for the service to be provided.”Open timeline citation
Capture recency
- Privacy Policy:Last captured 2026-07-20· verified 2026-07-20
- Terms of Service:Last captured 2026-08-31· verified 2026-08-31
Dates state when our pipeline captured and verified each document — not when the vendor last changed it. Documents are re-scanned on a recurring cadence; a document verified once says so until a re-scan confirms it again.
↑ 645 more findings this quarter vs last (789 vs 144). First scan: June 2026.
Compare and stack are saved in your browser. Open compare · View your stack. A correction triggers an automated re-read of Lemlist's policies — no human edits the data.
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Every finding above is a verbatim quote from Lemlist's own published policy, captured to an immutable snapshot and read in full through a two-gate verification pipeline. Confidence labels and any analysis are AI-generated and informational only — not legal advice.
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