Lavender (email) procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| Data retention | All applicable tiers | unknown | “**User Data.** We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.” | Captured 2026-08-12Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “\*\*Data & Privacy.\*\*\*\* Lavender will not sell customer data to third parties\*\* Lavender does not retain copies of your emails” | Captured 2026-06-09Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “The Services are designed to integrate with your email account and our use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.” | Captured 2026-06-09Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “You may be required to purchase or pay a fee to access some of the Services. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. We bill you through an online billing account for purchases made via the Services. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in U.S. dollars.” | Captured 2026-08-12Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “**Refunds.** All refunds are issued at the discretion of the lavender team. \*\*\*\*We do not offer pro-rated refunds, upon cancellation your account will remain active until the end of you billing cycle and you will receive full use of the product until the end of the remaining duration, this applies to both monthly and annual billing. If you are unsatisfied with the services or would like to request special consideration for a refund, please email us at [support@lavender.ai](mailto:support@lavender.ai)” | Captured 2026-08-12Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We also reserve the right to refuse any order placed through the Services.” | Captured 2026-08-12Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “**Free Trial.** We offer a 7-day free trial to new users who register with the Services. If user selects to pre-enroll into a paid plan, they will be automatically billed at the end of their extended trial period. If they do not select a paid plan the user's account will be downgraded to a limited free plan at the end of the free trial.” | Captured 2026-08-12Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “**Fees and Payment.**” | Captured 2026-06-09Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “You agree to pay all charges or fees at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts upon making your purchase. If your purchase is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until you notify us of your cancellation.” | Captured 2026-08-12Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “**Cancellation.** You can cancel your subscription at any time. Users can change their plan, cancel their subscription, and delete their data in their dashboard setting page. Your cancellation will take effect at the end of your current billing cycle (Annual or Monthly). You will receive full use of the product until the end of the remaining duration. Cancellation must be processed at least 48 hours before renewal of the next billing cycle to avoid the subsequent charge(s). For refunds please see refund section of this document. If you are unsatisfied with the Services, please email us at [support@lavender.ai](mailto:support@lavender.ai)” | Captured 2026-08-12Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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