ISSEN procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| Data retention | All applicable tiers | unknown | “ You’re free to do that at any time by contacting us at contact@issen.com ; please refer to our Privacy Policy, as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our Services. Issen is also free to terminate (or suspend access to) your use of the Services or your account for any reason in our discretion, including your breach of these Terms. Issen has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms. Account termination may result in destruction of any Content associated with your account, so keep that in mind before you decide to terminate your account. If you have deleted your account by mistake, contact us immediately at contact@issen.com – we will try to help, but unfortunately, we can’t promise that we can recover or restore anything. Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms regarding disputes between us, including without limitation the arbitration agreement.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ Billing. We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your account on the Services (your “Billing Account”) for use of the Paid Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms. Currently, we use Stripe, Apple, and Google as our Payment Processor. We are not responsible for any error by, or other acts or omissions of, the Payment Processor. By choosing to use Paid Services, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any use of such Paid Services in accordance with the applicable payment terms, and you authorize us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that the Payment Processor makes even if it has already requested or received payment. Payment Method. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand. Recurring Billing. Some of the Paid Services may consist of an initial period, for which there is a one-time charge, followed by recurring period charges as agreed to by you. ” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ Device or Web Data. If you interact with us online (e.g., by visiting our website or using our web-based Services), we may collect information about your device and/or browser such as your IP address, IP address-based location data, device ID, MAC address, and type of device or operating system used to connect with us. Contact Data. If you sign up for a demo, subscribe to our newsletters or other communications, or otherwise sign up for our Services, we may collect your contact information such as your name, email, phone number, employer, and job title. Account Data. If you create an account to use our Services, we collect login credentials like email and other profile data like call transcripts, lesson records, etc. If you are using a paid Service, our payment processors, our payment processing partners Stripe, Inc. (“Stripe”), Google Payment Corp. (“Google Pay”), and Apple Payment Services LLC (“Apple Pay”), as applicable, may collect your payment data including your payment card and billing information. Please note that we only have access to the last 4 digits of your payment card number. Sensory Data. When you engage with our voice or chat features, we will collect recordings and store transcripts of such communications.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ Service Providers. These parties help us provide the Services or perform business functions on our behalf. They may include: hosting, technology and communication providers; third-party AI providers that process voice recordings and transcripts to power speech recognition, tutor replies, and voice playback, including Microsoft, OpenAI, Google, Amazon, ElevenLabs, Deepgram, AssemblyAI, Soniox, Sprag, Inworld, xAI, Cartesia, Gladia, MiniMax, Fish Audio, NVIDIA, Fireworks AI, Baseten, OpenRouter, Groq, and Cerebras; security and fraud prevention consultants; support and customer service vendors; product fulfillment and delivery providers; analytics providers that analyze the use of our Services; our payment processing partners Stripe, Google Pay, and Apple Pay, as applicable, may collect your voluntarily-provided payment card information necessary to process your payment. Please see Stripe, Google Pay, and Apple Pay’s terms of service and privacy policy for information on its use and storage of your Personal Data. Advertising Partners. (Aggregated data or anonymized data only, no PII). These parties help us market our services and provide you with other offers that may be of interest to you. They may include: ad networks, data brokers, marketing providers, and analytics providers who help with our lead generation or targeted advertising efforts. Business Partners. These parties partner with us in offering various services. ” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ The Services may be free or we may charge a fee for using the Services. If you are using a free version of the Services, we will notify you before any Services you are then using begin carrying a fee, and if you wish to continue using such Services, you must pay all applicable fees for such Services. Note that if you elect to receive text messages through the Services, data and message rates may apply. Any and all such charges, fees or costs are your sole responsibility. You should consult with your wireless carrier to determine what rates, charges, fees or costs may apply to your use of the Services. Paid Services. Certain of our Services may be subject to payments now or in the future (the “Paid Services”). Please see our Paid Services page ( https://app.issen.com/subscribe ) for a description of the current Paid Services. Please note that any payment terms presented to you in the process of using or signing up for a Paid Service are deemed part of these Terms. For example, some Paid Services will charge a fee for downloading or installing the Services through the App Store (as defined below) linked to your specific device. You agree to comply with, and your license to use our mobile application is conditioned upon your compliance with, such App Store terms and conditions. Any refunds relating to the applications or inquiries regarding refunds relating to the applications shall be handled solely by the applicable App Store in accordance with such App Store’s terms and conditions. ” | Captured 2026-09-25Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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