Glean

" d. Customer Key Usage Responsibility : If the customer chooses to use their own generative AI model API key instead of Glean's Azure OpenAI/OpenAI key, they are responsible for negotiating and adhering to the terms of usage, training, and retention with their model provide directly. In this scenario, Glean will not be responsible for managing any relationship between the customer and the generative AI model provider or for any terms and conditions agreed upon by the customer and the provider (i.e. no Glean guarantee on zero day data retention and no training on customer data, etc. by Azure OpenAI or OpenAI)."

" We use cookies, embedded web links, web beacons, and similar technologies to collect standard information your browser sends, including browser type, IP address, and clickstream behavior, in order to improve usability, performance, and content relevance. Our websites may include interactive widgets provided by third parties. Personal information collected through those widgets is governed by the privacy policies of the companies that created them. Our websites do not currently recognize or respond to “Do Not Track” signals from browsers. If this changes, we will update this Privacy Statement accordingly."

" “ Personal Information ” means any information that can be used to identify an individual, and may include name, address, email address, phone number, login credentials, marketing preferences, and social media account information. Where we link other data to Personal Information, we treat that linked data as Personal Information. Information You Provide Directly. Information You Provide Directly. We collect Personal Information when you complete a web form, create an account, purchase a Solution, request customer support, apply for a position, register for a newsletter or certification, or otherwise contact us. Information Collected Automatically. Information Collected Automatically. We and our third-party partners use cookies, web beacons, web logs, and similar technologies to automatically collect your browser type, IP address, clickstream behavior, and related usage data. This information is used to better understand and improve the usability, performance, and effectiveness of the website and to help tailor content or offers for you. See Section 7 for more detail. Information from Third Parties. Information from Third Parties. We may receive Personal Information from trusted third-party sources, channel partners, resellers, and publicly available sources, and may combine this with information we collect directly to improve accuracy and completeness. Third-Party Information You Provide About Others. Third-Party Information You Provide About Others. If you provide us with a third party's Personal Information (such as for a referral), you represent that you have their permission to do so. Third parties may contact privacy@glean.com to unsubscribe from future communications at any time."

" 7. Termination. 7.1 Customer may not terminate this Agreement at any time with or without cause except that either Party may terminate this Agreement upon written notice to the other if the other Party is in breach of any material term or condition of this Agreement and the breaching Party fails to cure the breach within thirty (30) days of receipt of notice of that breach. 7.2 Customer has thirty (30) days before Renewal Date to notify Service Provider of non-renewal or their contract will automatically renew. 7.3 In the case where customer is using the Glean hosted deployment model and a customer decides to terminate their agreement with Service Provider or Party fails to cure a breach within the time stated in Section 7.1, Glean will wipe Customer’s single tenant completely within seven (7) days."

" Glean may revise these Terms at any time without notice by posting new terms and conditions to the Site. It is your responsibility to check the Terms periodically for changes. By using the Site, you are agreeing to be bound by the then-current version of these Terms."

" We may update this Privacy Statement from time to time. Continued use of our websites after changes are posted constitutes acceptance of the revised Privacy Statement. We recommend reviewing this page periodically to stay informed of any updates. "

" Glean is a global organization. Your Personal Information may be transferred to, and processed in, the United States or other jurisdictions where data protection laws may differ from those in your country of residence. By using our websites, where applicable law permits, you consent to such transfers. ‍ Legal Basis for Processing. For website and other Business Operations, we process your Personal Information on the basis of contract performance, legitimate interests, or your consent.  Controller vs. Processor. Controller vs. Processor. When Glean acts as data controller (e.g., for website interactions or direct marketing), submit requests to privacy@glean.com . When Glean acts as data processor (e.g., for Solutions provided through your employer), the data controller is the customer organization. Identity Verification. Identity Verification. We may verify submitted information (which may include name, email, company, and country/state) before fulfilling any data subject request."

" 6. LIMITATION OF LIABILITY . NOTWITHSTANDING ANYTHING TO THE CONTRARY, EXCEPT FOR BODILY INJURY OF A PERSON, NEITHER PARTY SHALL BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY: (A) FOR ERROR OR INTERRUPTION OF USE OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS OR PROFITS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; (C) FOR ANY MATTER BEYOND A PARTY’S REASONABLE CONTROL; OR (D) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES ACTUALLY PAID BY CUSTOMER TO SERVICE PROVIDER FOR THE APPLICABLE SERVICES UNDER THIS AGREEMENT OR RELATING TO ANY SUBJECT MATTER OF THIS AGREEMENT IN THE 12 MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY OF THE FOREGOING TYPES OF LOSSES OR DAMAGES. CUSTOMER ACKNOWLEDGES THAT AN INTERRUPTION IN SERVICE(S) DUE TO CIRCUMSTANCES BEYOND THE REASONABLE CONTROL OF SERVICE PROVIDER, SUCH AS A FAILURE OF TELECOMMUNICATIONS OR NETWORK SYSTEMS NOT CONTROLLED BY SERVICE PROVIDER, SHALL NOT BE CONSIDERED A SERVICE OUTAGE OR SERVICE DEFICIENCY FOR PURPOSES OF ANY REMEDY PROVIDED IN THIS AGREEMENT. "

" Service Provider provides a universal enterprise search tool that allows users to search their data scattered across multiple applications from a single interface.  Customer will be searching across data that resides in its different enterprise applications. Service Provider will also require access to an SSO provider in order to enforce correct permission access to all documents via the email of users.  Service Provider will be granted API access to each of the various data sources that Customer would like to be able to search over. That data will then be ingested and indexed by Service Provider software running within a dedicated Project inside of Customer’s Google Cloud Platform (GCP) account or within a dedicated project in Glean’s cloud. Customer will have the option to choose which data sources to search over.  Similar to all other major cloud companies, Service Provider continuously improves its services and search result quality by reviewing performance data, monitoring service usage, debugging issues brought to its attention, and incorporating customer feedback."

" We use Personal Information to: Provide, maintain, and improve our customer support and Business Operations; Process orders and payment transactions; Create and manage accounts; Send service-related communications, including security alerts and administrative notices; Send marketing communications consistent with your preferences; Personalize your website experience; Manage job applications and transfers; Manage calendaring and meeting-related communications; Administer newsletter subscriptions and certification testing; Fulfill other legitimate business purposes permitted by applicable law, or to comply with legal obligations."

" By accessing or using this web site, including any website owned or operated by Glean Technologies, Inc. (“ Glean ”) or its affiliates (collectively, the “ Site ”) in any manner, you are agreeing to be bound by these Website Terms of Use (the “ Terms ”) without any modification and to the exclusion of all other terms. You agree that you will be responsible for compliance with all applicable laws and regulations, including any applicable local laws. If you do not agree with any of these Terms, then you are prohibited from using or accessing the Site and should log off of it immediately. The materials contained on the Site are protected by applicable copyright and trademark law and other applicable proprietary rights and laws. If you are entering into these Terms on behalf of an entity, then you represent and warrant that you are authorized to bind such entity to these Terms. The Site is available only to individuals who are at least 13 years old. You represent and warrant that if you are an individual, you are at least 13 years old, you are of legal age to agree to these terms and conditions or you have your parents’ permission to do so, and that all registration information you submit is accurate and truthful. Glean may, in its sole discretion, refuse to offer the Site to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Site is revoked in such jurisdictions."

" As a condition to using certain aspects of the Site, you will be required to register with Glean and select a password and screen name (“ Glean User ID ”). You shall provide Glean with accurate, complete, and updated registration information, and failure to do so shall constitute a breach of these Terms, which may result in immediate termination of your account. You shall not (i) select or use as a Glean User ID a name of another person with the intent to impersonate that person; (ii) use as a Glean User ID a name subject to any rights of a person other than you without appropriate authorization; or (iii) use as a Glean User ID a name that is otherwise offensive, vulgar or obscene. Glean reserves the right to refuse registration of, or cancel a Glean User ID in its sole discretion. You are solely responsible for activity that occurs on your account and shall be responsible for maintaining the confidentiality of your Glean User ID password. You shall never use another user’s Glean User ID. You will immediately notify Glean in writing of any unauthorized use of your Glean User ID or any other account-related security breach of which you are aware."

" It is Glean’s policy: to remove or disable access to the infringing content; to notify the content provider, member or user that it has removed or disabled access to the content; and that repeat offenders will have the infringing content removed from the system and that Glean will terminate such content provider’s, member’s, or user’s access to the service."

" We retain Personal Information only as long as necessary to fulfill the legitimate business purposes for which it was collected, or as required to meet legal, accounting, reporting or other business obligations; resolve disputes; protect assets; and enforce agreements. In determining retention periods, we consider the nature and sensitivity of the information, the risk of unauthorized use or disclosure, whether purposes can be achieved through other means, and applicable legal requirements."

" THE SITE AND ALL CONTENT ON THE SITE (INCLUDING WITH LIMITATION ANY USER SUBMISSIONS) ARE PROVIDED “AS IS”. GLEAN MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS. FURTHER, GLEAN DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE CONTENT ON THE SITE, OR OTHERWISE RELATING TO CONTENT ON ANY SITES LINKED TO THIS SITE."

"5.2 Customer hereby agrees, at its own expense, to indemnify, defend and hold harmless Service Provider against any damages, losses, liabilities, settlements and expenses (including without limitation costs and attorneys’ fees) in connection with any demand, claim, action, suit or proceeding that arises from an alleged violation of Sections 2 above."

" You shall defend, indemnify, and hold harmless Glean, its affiliates and each of its, and its affiliates, employees, contractors, directors, suppliers and representatives from and against all liabilities, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to i) your use or misuse of, or access to, the Site or otherwise from your User Submissions, (ii) your violation of these Terms, or (iii) infringement by you (or any third party using the your Glean User ID) of any intellectual property or other right of any person or entity. Glean reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with Glean in asserting any available defenses."

" Glean has not reviewed all of the websites linked to the Site and is not responsible for the contents of any such linked website. The inclusion of any link does not imply endorsement by Glean of such linked website. Use of any such linked website is at the user’s own risk, and you acknowledge that Glean shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by on in connection with your use of such linked websites or any content or materials contained therein."