Skip to main content
Platform Review
PricingSign in
← Freshdesk Freddy AI assessment

training use · Privacy Policy

Freshdesk Freddy AI policy finding

“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarketer customers: you will have the option to opt out of analytics or tracking certain events from within these products. For FreshworksCRM users only: Your calls made using FreshworksCRM will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. You will have the option to opt out of analytics or tracking certain events from within FreshworksCRM.”
Document
Privacy Policy
Captured
2026-06-07
Location
§ A
Snapshot SHA-256
b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c
Open captured source →

Informational only, not legal advice. Terms change; verify the source and capture date.

Canonical permalink: https://airinetwork.com/platform/freshdesk-freddy/finding/training-use-bb0464aa4029d13d41b7

📢 POLICY UPDATES ALERT

AIRIN Brief

Built for compliance officers, legal counsel, and SaaS founders. Subscribe to the email digest — one short brief when a tracked vendor materially changes its terms, training policy, or risk rating. Prefer in-app? Watch platforms in your alerts inbox instead.