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← Freshdesk Freddy AI assessment

subprocessors data sharing · Privacy Policy

Freshdesk Freddy AI policy finding

“ Freshworks has developed a functionality that allows its customers to connect their Gmail mailbox using Oauth with our products. Connecting your Gmail mailbox to your Freshworks account allows Freshworks to associate your account with your personal information on Google, to see your personal information, including any personal information you have made available, to view your email address and access your emails in order to create them as a ticket in our products, and to transmit the Customer data to third-party applications listed on Freshworks’ Marketplace that you integrate with your Account. The connection will further allow you to respond to your emails directly from our product and to delete them once they are fetched into our product. Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models. Freshworks's use of information received from Google APIs will adhere to Google API Services User Data Policy's App's , including the Limited Use requirement.”
Document
Privacy Policy
Captured
2026-06-07
Location
§ 14 (GOOGLE API DISCLOSURE)
Snapshot SHA-256
b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c
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Informational only, not legal advice. Terms change; verify the source and capture date.

Canonical permalink: https://airinetwork.com/platform/freshdesk-freddy/finding/subprocessors-data-sharing-7fb905d01f3bcb103d8f

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