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← Freshdesk Freddy AI assessment

privacy data use · Privacy Policy

Freshdesk Freddy AI policy finding

“ Purpose: Service Analytics. We perform analytics on Personal Data that we process in order to: provide the Services, assess the needs of our Customer’s business to determine or suggest suitable Service(s); send Customers requested information about the Service(s) and improve the quality of this information; respond to customer service requests, questions and concerns and improve the quality of these responses; and for product improvement purposes. The data processed includes: Email addresses; mobile or landline telephone numbers; IP address; chat identifiers and chat content (including the contents of chatbot sessions); widgets. As set out above we are generally not a data controller of any Hosted Data – i.e. data which we process on behalf of our customers. However, some Hosted Data may be used as part of our analytics for the above purposes. ”
Document
Privacy Policy
Captured
2026-06-07
Location
§ A
Snapshot SHA-256
b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c
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Informational only, not legal advice. Terms change; verify the source and capture date.

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