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← Freshdesk Freddy AI assessment

privacy data use · Terms of Service

Freshdesk Freddy AI policy finding

“b. Usage Data. Notwithstanding anything to the contrary in this Agreement, Freshworks may collect and use any data gathered in or derived from the use of the Services (“ Usage Data ”) to develop, improve, support, and operate its products and services. Freshworks shall not share any Usage Data with a third party that includes Customer’s Confidential Information, except: (i) in accordance with Section 8 (Confidentiality), or (ii) to the extent the Usage Data is aggregated and anonymized such that it no longer directly identifies Customer or its Users.”
Document
Terms of Service
Captured
2026-06-07
Snapshot SHA-256
400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28
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Informational only, not legal advice. Terms change; verify the source and capture date.

Canonical permalink: https://airinetwork.com/platform/freshdesk-freddy/finding/privacy-data-use-2d1561eb3ee311f2530a

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