data retention · Privacy Policy

Freshdesk Freddy AI policy finding

“ We will retain Personal Data only as long as is necessary for the purposes for which it is collected, as set out in this Notice. We will also retain it as necessary to comply with our legal obligations, for legal and litigation purposes, to maintain accurate financial and other records, deal with complaints, and enforce our agreements. Generally, in respect of Personal Data that we process in connection with the supply of our Services, we may retain your Personal Data for up to six years from the date of supply of the relevant Services and in compliance with our data protection obligations. We may then destroy such files without further notice or liability. Where we process any other Personal Data, we will generally retain relevant Personal Data for up to three years from the date of our last interaction with you (and in compliance with our data protection obligations). We may then destroy such files without further notice or liability. If any Personal Data is only useful for a short period (e.g., for a specific activity, promotion or marketing campaign), we will not retain it for longer than the period for which it is used by us. If you have opted out of receiving marketing communications from us, we will need to retain certain Personal Data on a suppression list indefinitely so that we know not to send you further marketing communications in the future. However, we will not use this Personal Data to send you further marketing unless you subsequently opt back in to receive such marketing. ”

Document

Privacy Policy

Captured

2026-06-07

Location

§ 12 (RETENTION OF PERSONAL DATA)

Snapshot SHA-256

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Informational only, not legal advice. Terms change; verify the source and capture date.