audit rights dpa residency · Terms of Service

Freshdesk Freddy AI policy finding

“ “Customer Data” means all electronic data, text, messages or other materials, including, without limitation, Personal Data of Users and End Users, submitted to the Services by Customer or its Users through Customer’s Account in connection with Customer’ use of the Services.  “Data Processing Addendum” or “DPA” means the Freshworks’ Data Processing Addendum available at https://www.freshworks.com/data-processing-addendum/ as updated from time to time. “Documentation” means the then-current, generally available user documentation provided by Freshworks detailing the functionalities of the Services and Software. “End User” means any person or entity other than Customer or Customer’s Users with whom Customer interacts using the Services or Software. “Freshworks Technology” means: (i) the Services, Software, Mobile Apps, Documentation, Freshworks’ APIs, Freshworks’ website(s), and any content published on the Freshworks’ websites, (ii) any Freshworks training materials, support materials, templates, tools, methodologies, and (iii) any modifications or derivative works of the foregoing.  “Marketplace User Terms” means the Freshworks Marketplace User specific terms located currently at https://www.freshworks.com/marketplace-user-terms/ , as updated from time to time. “Mobile Apps” means the Freshworks-branded Software applications provided by Freshworks to enable access to and use of the Services through mobile or other handheld devices (such as apps on iOS or Android devices). ”

Document

Terms of Service

Captured

2026-06-07

Snapshot SHA-256

400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28

Informational only, not legal advice. Terms change; verify the source and capture date.