audit rights dpa residency · Privacy Policy

Freshdesk Freddy AI policy finding

“ Freshworks is committed to protecting your privacy. This Privacy Notice (“ Notice ”) outlines how Freshworks processes Personal Data in the course of our business activities, including through our website at https://www.freshworks.com/ (“ Website ”) and our Services. This Notice explains Freshworks’ approach to any Personal Data that we might collect from you, or which we have obtained about you from a third party, and the purposes for which we process your Personal Data in our capacity as a Controller (i.e. when Freshworks determines the purposes and means of the processing of personal data). It also describes your rights in respect of our processing of your Personal Data. We process Personal Data in the countries in which we are established, including the United States, the United Kingdom and the European Economic Area (“EEA”) and in other countries where third parties that we may use are based. While processing Personal Data we comply with the principles and rules of the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) and to the rights of EU and UK individuals and Swiss individuals. When Freshworks  transfers Personal Data to a third party while acting as a controller, we retain full responsibility for ensuring that the third party‘s processing, in its role as a processor, complies with the DPF Principles. Freshworks shall remain liable under the DPF Principles if its processors process Personal Data in a manner inconsistent with the DPF Principles, unless Freshworks proves that it is not responsible for the event giving rise to the damage. ”

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Privacy Policy

Captured

2026-06-07

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Privacy Policy › “For prior version, please click here”

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