Workflow & Automation · eloquentai.coEloquent AI
Graded against 811 verified platforms, from its own policy text. Automated assessment against a published rubric — not legal advice.
No lens is bandable yet — banding requires fully verified documents with on-criteria findings. The gap is shown honestly, never estimated.
“We may use aggregated or anonymised data to improve the accuracy, safety, and performance of our AI models and workflows. We do not use identifiable customer data for model training except as expressly permitted under applicable agreements and data protection laws.”
Partially verified: no core document fully assessed yet. Everything below comes only from what was read in full.
Watch: Data retention
Start here. These are the highest-risk verified clauses AIRIN found in the platform's own policy text.
Imposes an obligation to retain personal data only as long as necessary for the purposes of collection, including service delivery, legal compliance, dispute resolution, and agreement enforcement.
Provides operative definitions for key terms used throughout the Privacy Policy — Personal Data, Processing, Controller, Processor, and Aggregated Data — which determine the scope of rights and obligations throughout the document.
Expressly prohibits the sale of personal data to third parties, which is user-favorable and restricts a category of data sharing that would otherwise transfer user data for third-party benefit.
How to read this page: Overall risk rates what Eloquent AI's own policy terms mean for your prompts, outputs, and data. The benchmark bands below grade those same verified terms relative to peers — a platform in a risky-by-default category can rate HIGH risk and still grade STRONG against its peer set. Both trace to the cited findings.
Partially verified — core documents pending. Findings below are from fully-read, verified documents only; remaining core documents are pending capture.
Terms not yet captured
AIRIN has not yet captured a gate-verified Terms of Service document for this platform.
- ai_addendumVerified - read in full - 41 citationsLast captured 2026-07-20
Only citation-backed plan differences are shown here; absent cells mean AIRIN has not verified a tier-specific claim.
Defines the legal bases under which personal data is processed — consent (with a stated right to withdraw), contractual necessity, and legitimate interests — establishing the lawful grounds that govern all processing activities described in the policy.
" We process personal data under the following legal bases, as defined by the General Data Protection Regulation (GDPR): Consent – When you have explicitly agreed to our use of your data for specific purposes, such as receiving marketing co..."
States that security controls are reviewed at least annually, references recognised security frameworks including SOC 2, and disclaims any guarantee that services will be uninterrupted, error-free, completely secure, or compliant with any specific legal, regulatory, or industry framework except as expressly stated in a signed Service Agreement — limiting liability for security failures.
" We regularly review and update our systems and processes with reference to recognised security frameworks, including SOC 2. These controls are reviewed at least annually and updated as necessary to maintain effectiveness. While no method ..."
Permits sharing of personal data with legal, financial, or compliance advisors where necessary for business operations and regulatory obligations, establishing a conditional data-sharing permission.
" We may share data with legal, financial, or compliance advisors where necessary for our business operations and regulatory obligations."
Evidence appendix
Showing priority citations first. The full appendix is available for audit trails; not every citation is a severe risk.
" For clarity, here are key terms used in this Privacy Policy: Personal Data – Any information that identifies or could identify an individual, such as name, email address, IP address, or user ID Processing – Any operation performed on personal data (e.g., collection, storage, use, sharing, deletion) Controller – The entity that decides how and why personal data is processed Processor – A third party that processes data on behalf of a controller Aggregated Data – Data that is compiled or anonymised such that it no longer identifies any individual"
Provides operative definitions for key terms used throughout the Privacy Policy — Personal Data, Processing, Controller, Processor, and Aggregated Data — which determine the scope of rights and obligations throughout the document.
AI-generated interpretation, not legal advice.
" We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, meeting legal and regulatory requirements, resolving disputes, and enforcing our agreements."
Imposes an obligation to retain personal data only as long as necessary for the purposes of collection, including service delivery, legal compliance, dispute resolution, and agreement enforcement.
AI-generated interpretation, not legal advice.
" We may use aggregated or anonymised data to improve the accuracy, safety, and performance of our AI models and workflows. We do not use identifiable customer data for model training except as expressly permitted under applicable agreements and data protection laws."
Restricts identifiable customer data from being used for AI model training except where expressly permitted under applicable agreements and data protection laws, while permitting use of aggregated or anonymised data for improving AI models — the clause is protective of the user by prohibiting training on identifiable data as the default position.
AI-generated interpretation, not legal advice.
" We do not sell your personal data to third parties."
Expressly prohibits the sale of personal data to third parties, which is user-favorable and restricts a category of data sharing that would otherwise transfer user data for third-party benefit.
AI-generated interpretation, not legal advice.
" Certain customer workflows may involve the processing of sensitive or regulated data categories, depending on the customer's configuration and use of the services. Such processing is performed solely on behalf of and under the instructions of the relevant customer in accordance with applicable agreements and data protection laws. Eloquent AI does not intentionally collect sensitive personal data directly for its own independent purposes unless required for security, compliance, employment, or legal obligations."
Restricts the company's independent collection of sensitive personal data by limiting such processing to actions performed solely on behalf of and under customer instructions per applicable agreements, and states the company does not intentionally collect sensitive data for its own purposes except for security, compliance, employment, or legal obligations — user-favorable restriction on sensitive data use.
AI-generated interpretation, not legal advice.
" Opt Out of the “sale” or “sharing” of your personal information Limit Use and Disclosure of sensitive personal information (if applicable) We do not sell personal data as defined under CCPA."
Grants California residents the right to opt out of the sale or sharing of their personal information and to limit use and disclosure of sensitive personal information; also includes a disclaimer stating that personal data is not sold as defined under the named statute — a protective statement user-favorable in direction.
AI-generated interpretation, not legal advice.
" Our services are not intended for use by children under the age of 13. We do not knowingly collect data from children under the applicable minimum age threshold (e.g., 13 in the U.S., 16 in the EEA/UK). If we become aware of such a collection, we will promptly delete the information. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete the data."
Restricts the provider's services to users above applicable minimum age thresholds, prohibits knowingly collecting data from children below those thresholds, obligates deletion upon discovery of such collection, and instructs users to report suspected child data collection so the provider can delete it — user-protective restriction on child data handling.
AI-generated interpretation, not legal advice.
" We only share your personal data when necessary and in line with this Privacy Policy. This may include sharing with:"
States that personal data is shared only when necessary and in accordance with the Privacy Policy, imposing a limiting principle on all data-sharing activities described in subsequent segments.
AI-generated interpretation, not legal advice.
" We use trusted third-party providers to support our operations — including infrastructure hosting, analytics, customer support tools, communication platforms, and CRM systems. These providers are contractually bound to protect your data and may only use it to perform services on our behalf."
Restricts third-party service providers to using personal data solely to perform services on the platform's behalf, and states that these providers are contractually bound to protect user data — protective of the user by limiting secondary use by subprocessors.
AI-generated interpretation, not legal advice.
" In the event of a merger, acquisition, financing, or sale of assets, your personal data may be disclosed or transferred as part of that transaction — subject to safeguards and notification where required by law. We do not sell personal data in exchange for monetary consideration. We do not share it with third parties for their own marketing purposes. Any such transfer will occur under confidentiality obligations and safeguards consistent with this Privacy Policy and applicable data protection laws."
Permits transfer or disclosure of personal data in connection with a merger, acquisition, or asset sale subject to confidentiality obligations and safeguards; expressly prohibits sale of personal data for monetary consideration and sharing for third-party marketing — the prohibitions are user-favorable restrictions embedded within the corporate-transaction sharing permission.
AI-generated interpretation, not legal advice.
" As a company based in the United States, we may process and store your personal data in the U.S. or other countries outside of your jurisdiction, including the European Economic Area (EEA) and the United Kingdom. When we transfer personal data internationally, we ensure that appropriate safeguards are in place, in accordance with applicable data protection laws. Depending on the destination, these safeguards may include participation in the EU-U.S. Data Privacy Framework, the UK Extension to the DPF, or successor adequacy mechanisms approved by relevant authorities. These may include: Standard Contractual Clauses (SCCs) approved by the European Commission or UK Information Commissioner Data processing agreements with all relevant third-party service providers"
States that additional technical and organisational measures are applied to protect data in international transfers, describing a procedural safeguard supplementing the transfer mechanisms mentioned in the prior segment.
AI-generated interpretation, not legal advice.
" We process personal data under the following legal bases, as defined by the General Data Protection Regulation (GDPR): Consent – When you have explicitly agreed to our use of your data for specific purposes, such as receiving marketing communications. You may withdraw consent at any time. Contractual Necessity – When processing is necessary to deliver the services you have requested or to enter into a contract with you. Legitimate Interests – When we have a legitimate business interest in processing your data, provided these interests are not overridden by your rights and freedoms. This may include improving our services, securing our platform, and limited direct marketing. Legal Obligation – When we are required to process data to comply with applicable laws or regulatory requirements. When we rely on legitimate interests, we perform a balancing test to ensure such interests are not overridden by your fundamental rights and freedoms. You can request information about this assessment by contacting us."
Defines the legal bases under which personal data is processed — consent (with a stated right to withdraw), contractual necessity, and legitimate interests — establishing the lawful grounds that govern all processing activities described in the policy.
AI-generated interpretation, not legal advice.
" At Eloquent AI, we implement reasonable technical and organisational measures designed to protect personal data and respect your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, products, and services. Nothing in this Privacy Policy creates any additional liability or warranty beyond what is stated in our Terms of Use , Acceptable Use Policy or Data Processing Addendum (“DPA”) ."
Introduces the Privacy Policy's scope and incorporates by reference the Terms of Use, Acceptable Use Policy, and DPA, while explicitly disclaiming that the Privacy Policy creates no additional liability or warranty beyond those documents.
AI-generated interpretation, not legal advice.
" Eloquent AI, Inc. is a company registered in the United States, with its principal office at 456 Montgomery Street, Suite 1450, San Francisco, California 94104, United States. We provide AI-based automation services for regulated industries. For the purposes of this Privacy Policy, Eloquent AI acts as the ‘data controller’ of your personal data unless otherwise stated. For general marketing and website activities, Eloquent AI acts as a data controller. For customer data processed under a commercial agreement, Eloquent AI acts as a data processor on behalf of the Client, in accordance with our DPA ."
Defines the legal identity and registered address of Eloquent AI, Inc., and distinguishes its role as data controller for marketing/website activities versus data processor for customer data processed under a commercial agreement, establishing the scope of its processing authority.
AI-generated interpretation, not legal advice.
" This Privacy Policy applies to the personal data we collect from: Site Visitors – individuals who visit our website at https://www.eloquentai.co Clients – organisations or individuals who purchase or use our services or platform Authorised Users – employees, contractors, or representatives who access our platform on behalf of a Client It applies to data collected directly from you and to data we receive from third parties, in connection with your use of our website and services. This Privacy Policy applies only where Eloquent AI determines the means and purposes of processing personal data (controller activities). For Client data processed through our platform, the Client's own privacy policy applies, and we process such data strictly under the Client's instructions."
Defines the categories of data subjects covered (Site Visitors, Clients, Authorised Users) and limits the Privacy Policy's applicability to contexts where Eloquent AI determines the means and purposes of processing, thereby scoping the controller relationship.
AI-generated interpretation, not legal advice.
" Any other information you submit via forms, email, or during conversations with us"
Identifies open-ended categories of personal data (any information submitted via forms, email, or conversations) collected directly from users, defining a broad scope of collection.
AI-generated interpretation, not legal advice.
" Send service-related updates, notifications, and administrative messages Send marketing communications, where legally permitted (with opt-out options)"
Permits sending service-related updates and administrative messages, and conditionally permits marketing communications where legally allowed, with a right for users to opt out — establishing both a processing permission and a user right to withdraw from marketing.
AI-generated interpretation, not legal advice.
" Essential Cookies – Required for the basic functionality of our website (e.g. navigation, access to secure areas). Analytics Cookies – Help us understand user behaviour, traffic sources, and platform performance. Marketing Cookies – Used to deliver relevant ads and track the effectiveness of campaigns."
Defines the categories of cookies used (essential, analytics, marketing) and their respective purposes, establishing what data is collected and how it is used through each cookie type.
AI-generated interpretation, not legal advice.
Common questions about Eloquent AI's policies
- Does Eloquent AI train its AI models on your data?
- No training on your content by default — based on 1 verified finding from Eloquent AI's published policy. Informational only, not legal advice.
Clause detail — protections, your obligations, and coverage
Every clause below is a verbatim quote from Eloquent AI's own published policy, read in full and linked to its exact location. Protections and user obligations are reported separately from risk because they are different kinds of clause — an obligation on you is not a risk to your data. Informational only, not legal advice.
✅ Protections found
0 verified clausesClauses in Eloquent AI's policies that work in your favour — commitments the platform made to you.
No protective clause has been verified in Eloquent AI's published policies yet. That means we did not find one in the documents we read — not that the platform offers nothing.
📋 Rules you must follow
0 verified clausesWhat Eloquent AI requires of YOU. These are your obligations, not risks to your data or IP, so they are cited here and excluded from this platform's risk rating.
No user-conduct rule has been verified in Eloquent AI's published policies yet.
What the policies actually cover
0 topicsNone of Eloquent AI's verified clauses has been assigned a topic yet. The clause-trust review has not reached this platform's findings.
Cross-clause notes
Two verified clauses intersect on the same subject matter: the policy document, § 11 (Data Retention) addresses how long content is retained, and the policy document, AI Addendum › “Conduct user feedback sessions and surveys” addresses use of content in connection with model training or service improvement. Both clauses are in force at the same time — read them together.
Verified retention clauses point in different directions: the policy document, § 11 (Data Retention) describes broad or open-ended retention, while the policy document, AI Addendum › “Marketing data – retained until you unsubscribe or withdraw consent” describes deletion or erasure. Which clause controls in a given situation is not resolved by the documents' text alone — this is surfaced as an ambiguity, treated as Caution.
Automated cross-reference against the published rubric — not legal advice.
Clause intelligence
Canonical clauses and stance patterns extracted from the same gate-verified citations shown on this page.
The clause allows indefinite, perpetual, or necessity-based retention.
“We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, meeting legal and regulatory requirements, resolving disputes, and enforcing our agreements.”Open source citation
The clause permits sale of personal data or information.
“We do not sell your personal data to third parties.”Open source citation
The clause permits sale of personal data or information.
“In the event of a merger, acquisition, financing, or sale of assets, your personal data may be disclosed or transferred as part of that transaction — subject to safeguards and notification where required by law. We do not sell personal data in exchange for monetary consideration. We do not share it with third parties for their own marketing purposes. Any such transfer will occur under confidentiality obligations a...”Open source citation
The clause permits sale of personal data or information.
“Opt Out of the “sale” or “sharing” of your personal information Limit Use and Disclosure of sensitive personal information (if applicable) We do not sell personal data as defined under CCPA.”Open source citation
The clause permits disclosure or sharing with third parties, affiliates, vendors, or subprocessors.
“For clarity, here are key terms used in this Privacy Policy: Personal Data – Any information that identifies or could identify an individual, such as name, email address, IP address, or user ID Processing – Any operation performed on personal data (e.g., collection, storage, use, sharing, deletion) Controller – The entity that decides how and why personal data is processed Processor – A third party that processes ...”Open source citation
Tier matrix
Plan-level conditions detected from citation-backed clauses. Empty tiers mean AIRIN has not captured decisive tier language yet.
| Tier | Surface | Verdict | Risk | Citations |
|---|---|---|---|---|
| All applicable tiers | audit rights dpa residency | conditional | MEDIUM | 1 |
| All applicable tiers | data retention | conditional | MEDIUM | 1 |
| All applicable tiers | privacy data use | worsens | HIGH | 2 |
| All applicable tiers | subprocessors data sharing | worsens | HIGH | 3 |
| All applicable tiers | training use | improves | LOW | 1 |
Policy evolution
Open full timelineBefore/after stance changes across captured policy versions. When no material delta exists yet, AIRIN shows the latest citation-backed stance events instead.
Latest stance: sale or sell on subprocessors data sharing
“We do not sell your personal data to third parties.”Open timeline citation
Latest stance: third party or vendor sharing on privacy data use
“For clarity, here are key terms used in this Privacy Policy: Personal Data – Any information that identifies or could identify an individual, such as name, email address, IP address, or user ID Processing – Any operation performed on personal data (e.g., collection, storage, use, sharing, deletion) Controller – The entity that decides how and why personal data is processed Processor – A third party that processes data on behalf of a controller Aggregated Data – Data that is compiled or anonymised such that it no longer identifies any individual”Open timeline citation
Latest stance: sale or sell on subprocessors data sharing
“In the event of a merger, acquisition, financing, or sale of assets, your personal data may be disclosed or transferred as part of that transaction — subject to safeguards and notification where required by law. We do not sell personal data in exchange for monetary consideration. We do not share it with third parties for their own marketing purposes. Any such transfer will occur under confidentiality obligations and safeguards consistent with this Privacy Policy and applicable data protection laws.”Open timeline citation
Latest stance: third party or vendor sharing on subprocessors data sharing
“In the event of a merger, acquisition, financing, or sale of assets, your personal data may be disclosed or transferred as part of that transaction — subject to safeguards and notification where required by law. We do not sell personal data in exchange for monetary consideration. We do not share it with third parties for their own marketing purposes. Any such transfer will occur under confidentiality obligations and safeguards consistent with this Privacy Policy and applicable data protection laws.”Open timeline citation
Latest stance: third party or vendor sharing on audit rights dpa residency
“We may share information with current or future affiliates or subsidiaries of Eloquent AI under common ownership, provided they are subject to the same or equivalent data-protection commitments.”Open timeline citation
Latest stance: sale or sell on privacy data use
“Opt Out of the “sale” or “sharing” of your personal information Limit Use and Disclosure of sensitive personal information (if applicable) We do not sell personal data as defined under CCPA.”Open timeline citation
Latest stance: no training claim on training use
“We may use aggregated or anonymised data to improve the accuracy, safety, and performance of our AI models and workflows. We do not use identifiable customer data for model training except as expressly permitted under applicable agreements and data protection laws.”Open timeline citation
Latest stance: indefinite or necessity based on data retention
“We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, meeting legal and regulatory requirements, resolving disputes, and enforcing our agreements.”Open timeline citation
44 findings first captured First scan: July 2026.
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Every finding above is a verbatim quote from Eloquent AI's own published policy, captured to an immutable snapshot and read in full through a two-gate verification pipeline. Confidence labels and any analysis are AI-generated and informational only — not legal advice.
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