DeepBrain AI procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| DPA, audit rights & data residency | All applicable tiers | medium | “ Personal data processed through our AI services may be transferred to and processed in countries outside your jurisdiction, including the United States and other regions where our third-party service providers operate. We take reasonable steps to ensure that such transfers are carried out in accordance with applicable data protection laws, including through data processing agreements with our service providers where required.For specific countries where your data may be processed by AI service providers, please refer to our sub-processor list: here ” | Captured 2026-06-08Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | medium | “ Method, Procedure, and Effects of Refusing Overseas Transfer of Personal Information Method, Procedure, and Effects of Refusing Overseas Transfer of Personal Information The subscription service requires payment processing through overseas transfer. If you refuse the overseas transfer of personal information, subscription services cannot be used. For general users not related to the subscription service, personal information is not transferred. For data restoration in the event of disasters or data loss, all data is backed up by default. If you refuse overseas transfer, service use will not be possible. To decline overseas transfer, you may request membership withdrawal by clicking the "Chatbot" icon in the bottom-right corner of the homepage. Managing inquiry history requires overseas transfer of personal information. If you refuse this transfer, you will not be able to use the inquiry submission service.” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | medium | “ For the duration necessary to handle and manage customer inquiries, or until account deletion, unless otherwise required by applicable law. ” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | low | “ Immediately deleted upon service termination (membership withdrawal) unless otherwise required by law. ” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | low | “ If you wish to delete your account, you can request this by clicking the "Chatbot" icon in the bottom-right corner of the homepage or through the "Contact Us" menu. Please note that deleting your account will also delete all data you have created.” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | low | “ DeepBrain AI promptly destroys personal information when the retention period has expired, the processing purpose has been achieved, or the information is no longer necessary. However, if the retention period agreed upon by the data subject has passed or the processing purpose has been achieved but other laws require the continued retention of personal information, the relevant information is moved to a separate database (DB) or stored in a different location. In such cases, the information will never be used for other purposes. The procedures and methods for destroying personal information are as follows:” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | low | “ DeepBrain AI processes and retains personal information within the retention and usage period specified by law or agreed upon by the data subject at the time of collection. The retention and processing periods for each type of personal information are as follows: Website Membership Registration and Use of Dream Avatar: Until membership withdrawal from the website. However, if any of the following applies, retention will continue until the end of the relevant reason: If investigations or inquiries related to violations of applicable laws are in progress, until such investigations or inquiries are completed. Subscription Registration: Until subscription registration is complete and payment and settlement are finalized. However, if any of the following applies, retention will continue until the relevant period ends: Until the retention period defined by applicable laws concerning records of transactions, such as labeling/advertising, contract details, and execution, is completed.” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | medium | “ For the duration necessary to provide the service or the duration of the service contract. ” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | low | “ DeepBrain AI selects personal information for which destruction is required and destroys it with the approval of the Personal Information Protection Officer.” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | low | “ Personal information recorded or stored in electronic file formats is destroyed using methods that make the records irrecoverable. Personal information recorded or stored on paper is shredded using a shredder or incinerated to ensure its destruction.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ 1) Generative Features may use third-party AI service providers to process your input and generate outputs. The specific providers used may vary by feature and may change from time to time. For the current list of providers, please refer to our sub-processor list here .” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ Membership registration and management (Google, MS, Apple account integration) ” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ We use third-party service providers, including artificial intelligence providers, to deliver certain features of the Services.These providers may process user data such as text, images, audio, and video for the purpose of generating and delivering outputs.Processing may occur within the selected service region and may include temporary storage and system-level logging necessary for service operation.The current list of AI service providers is maintained and updated in our sub-processor list: here ” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ DeepBrain AI provides and entrusts the handling of personal information overseas in relation to the AI Studios and AI Human services as follows: [1. Delegation and Storage of Personal Information for Subscription Services]” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ DeepBrain AI does not sell or share customer data with third parties without consent, except where legally required. Your right to opt out of data sales may vary based on your region's privacy laws. For any questions regarding this matter, please contact [email protected] [3. Residents in Korea] For residents in Korea, a localized Privacy Policy in Korean is separately provided. Korean residents can review the localized Privacy Policy in Korean by clicking here. ” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ 1) Generative Features : Refers to AI Studios’ content generation functionalities where users input text, images, or other data to produce images or video clips via external generative AI APIs (e.g., image and video generation models; for the current list of providers, refer to our sub-processor list here ). These features are subject to generative credit usage and are separate from other features such as dubbing, avatars, or script-based video generation.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ 2) By using the Generative Features, you acknowledge that your input data may be processed by such third-party service providers.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ ITransferred in real-time when submitting inquiries or using chat support via encrypted communication (TLS) Intercom, Inc. (Contact: [email protected] ) ” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ Within one day of membership registration via remote transfer through a dedicated network Amazon Web Services Inc. (Contact: [email protected] ) ” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Our services may use YouTube's Application Programming Interface (API). The privacy policy related to the use of YouTube's API can be reviewed here . Data subjects can revoke access permissions through Google security settings . For a full and current list of third-party service providers — including AI model providers — along with their processing purposes and applicable data types, please refer to our sub-processor list: here” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ If you request to opt out of data sharing, certain services (e.g., account registration, subscription services, and inquiries) may be unavailable. For details on the effects of opting out by service, please refer to Section 8 of this document.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ 계정 이메일과 구매 증빙(주문 번호 또는 거래 ID)을 함께 제공해 주세요. 간단히 환불 요청 사유를 작성해 주시면 됩니다. 요청 접수 후 최대한 빠르게 검토해 드리며, 승인된 환불 금액은 영업일 기준 5~10일 이내에 결제하신 수단으로 환불됩니다. 결제 서비스 제공자 정책 결제는 Stripe를 통해 처리되므로 환불 과정에서도 Stripe의 정책이 적용됩니다. 자세한 내용은 여기 를 참고해 주세요.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ Intercom, Inc. ” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ Immediately upon inquiry submission via remote transfer with TLS encryption HubSpot, Inc. (Contact: [email protected] ) ” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ By using our Services, you are agreeing to be bound by the YouTube Terms of Service ” | Captured 2026-07-10Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ Immediately upon subscription purchase via remote transfer with TLS encryption Stripe, Inc. (Contact: [email protected] ) ” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ Stripe, INC. ” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ We will update this list when providers are added, removed, or changed.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ DeepBrain AI delegates personal information processing tasks as follows to facilitate efficient handling of personal information:” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ Since we use Stripe for payment processing, our refund process is also subject to Stripe’s policies, which can be reviewed here. ” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ DeepBrain AI may share personal information with third-party service providers to the extent necessary to deliver our Services. This includes providers of payment processing, cloud infrastructure, customer inquiry management, and artificial intelligence model services used to power certain features of the Services.Personal information is shared with third parties only as described in this Privacy Policy or as required by applicable law. We take reasonable steps to ensure that all third-party providers handle personal information safely and in accordance with applicable data protection standards, including through data processing agreements where required.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ 3) Input data may be shared with those providers and transmitted to countries outside your region (e.g., the U.S.).” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ If there are changes to the details of the entrusted tasks or the entrusted parties, such changes will be promptly disclosed through this Privacy Policy or the sub-processor list. For cases where personal information processing tasks are entrusted overseas, details are provided in Section 8. Collection and Transfer of Personal Information Overseas. ” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ Amazon Web Services Inc. ” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ 2) The Company may apply limits to API usage based on queries or output volume.” | Captured 2026-07-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ 1) Generative Features are available under free or paid subscription plans and consume generative credits upon use.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ Our team will review your request and respond promptly. Please allow 5–10 business days for any approved refund to be reflected on your original payment method. Note: This refund policy may be updated from time to time. Please review it periodically to stay informed of any changes.” | Captured 2026-07-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 3) Credits included in subscriptions or Add-ons renew on each billing cycle and do not carry over.” | Captured 2026-07-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ Refunds will be considered under the following exceptional circumstances: If you were charged due to a demonstrable error by the Company (e.g., duplicate billing). If the Services failed to operate as advertised or suffered a material malfunction attributable to the Company, which significantly impaired your ability to use the core features. If required under local consumer protection laws or mandatory legal provisions in your jurisdiction. In such cases, refunds may be prorated at the sole discretion of the Company, and excessive or abusive use of the service may affect eligibility.” | Captured 2026-07-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ If you have used the service even once, you are no longer eligible for a refund.” | Captured 2026-07-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 4) Content generation is restricted once credits are exhausted, and users are responsible for monitoring their balance.” | Captured 2026-07-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ 2) Generative credits can be provided through recurring subscriptions or purchased separately as Add-ons.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “We do not offer refunds or credits for: Change of mind or dissatisfaction with features. Partial periods of service or unused features. Inability to use the service due to issues not attributable to the Company.” | Captured 2026-07-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 5) Features subject to credit deduction include (but are not limited to) AI Image/Video Generator, AI Dubbing, "Generate" in the editor, and Generative Media under automation video options, and may be updated without prior notice.” | Captured 2026-07-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ 4) Generative Credit : A dedicated unit of charge required to use Generative Features. It operates independently from standard service credits and is deducted based on predefined usage.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “- 이메일: [email protected] - 서비스 화면 우측 하단의 Intercom 채팅 ” | Captured 2026-07-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ If you believe you are eligible for a refund based on the conditions above, please follow these steps: Contact our support team at [email protected] or via the Intercom widget available in the bottom-right corner during service use, within 14 calendar days of purchase. Provide your account email and proof of purchase (e.g., order number or transaction ID). Include a brief explanation of the reason for your request. Our team will review your request and respond promptly. Please allow 5–10 business days for any approved refund to be reflected on your original payment method.” | Captured 2026-07-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ All payments for subscriptions, credits, or other services are non-refundable once the service has been used, even partially. This includes, but is not limited to, creating, editing, or downloading videos, using avatars, or accessing core features.” | Captured 2026-07-10Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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