Coursera AI

" The Content of your Communications such as information provided voluntarily in surveys you complete, or in other exchanges with us, including via email or through the use of an in-platform messaging/chat feature with free-text functionality and voice-enabled features (including audio inputs that are transcribed into text). You should not include any unnecessary Personal Data or information of a sensitive nature, whether relating to you or another person, in the Platform’s free-text functionality. "

" Identity and Contact Data; Account Registration Data; Product or Service Purchase Information; Content of your Communications ; Education, Career and Skills Information; Demographic Information; Personal Data we collect from your device(s); Survey data; Third Party Payment Processing Data To allow you to access and use the Site and in order to provide any information, products, or Services that you request from us, including processing your communications via text and voice. To comply with our contract to provide Services to you, your academic institution, your employer, or other organization that may be providing you with access to our Services Identity and Contact Data; Account Registration Data; Content of your Communications; Personal Data we collect from your device(s) To provide technical support to you, where required, and to ensure the security of our Services and the Site. For our legitimate interests to operate our Site and provide our Services as securely as possible Identity and Contact Data; Account Registration Data; Content of your Communications; Education, Career and Skills Information; Demographic Information When you sign-up for updates, to send you messages in connection with the Site or Content Offerings. With your consent Identity and Contact Data; Account Registration Data; Product or Service Purchase Information; Information about your interests, preferences and affiliations; Content of your Communications; Education, Career and Skills Information; Demographic Information; Personal Data we collect from your device(s); Text and/or Images on third party sites; Survey data; Data relating to your use of partner sites To record and analyze how learners interact with the Site, its features and content, and our Services to build higher quality,"

" from the device(s) you use to access and use the Site (e.g., to track your use of the Site through cookies and similar technologies), and"

" Personal Data we collect from your device(s) as your use the Site When you visit the Site, we may track, collect, and aggregate information from your device(s) indicating, among other things, which pages of the Site were visited, the order in which they were visited, when they were visited, and which hyperlinks were clicked on. We also collect information from the URLs from which you linked to the Site. Collecting such information may involve logging the IP address , operating system , and browser software used by each user of the Site. We may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of their point of connectivity. Location data may be used to route your traffic to the nearest regional server to reduce latency and improve your experience. We may also use cookies, web beacons, and other similar technologies when you visit our Site. For more information on our use of cookies and web beacons, please refer to our Cookies Policy . We also use session-replay technologies, such as those provided by Amplitude, who employs software code to record users’ interactions with the Site in a manner that allows us to watch video replays of those user sessions. The replays capture data such as mouse movements, page visits, network requests and responses, console logs, JavaScript exceptions, and browser performance metrics. These replays help us diagnose usability problems and identify areas for improvement. You can opt-out of session recording by adjusting your cookies settings in the “Cookies Preference Center” ."

" Other Personal Data you provide : e.g., information you voluntarily provide to us when you participate in our public forums (“ Forums ”), and/or participate in Content Offerings or other Services on the Site. In relation to the Forums, please note that you should not include any information of a personal or sensitive nature, whether relating to you or another person, in a Forum post. We may publish any information you post including via extensions of our platform that use third-party services, like mobile applications. Please also reference our Terms of Use and our Code of Conduct for additional information about proper use of our Forums. If you participate in a Content Offering, we may collect certain user-generated content, such as assignments you submit, peer-graded assignments, and peer grading feedback. We also collect course data, such as responses to in-video quizzes, standalone quizzes, exams, and surveys. You should not include any information of a personal or sensitive nature, whether relating to you or another person, on assignments, exams, or surveys, except for information required to participate in or submit such assignments, exams, or surveys. "

" Coursera uses cookies , web beacons , and similar technologies when you visit the App. Some cookies are necessary for the App’s basic operation and core features. We also use session-replay technologies , such as those provided by Datadog, to record users’ interactions with the App and view video replays of user sessions. These replays help us diagnose usability issues and identify areas for improvement."

" Please note that we review our privacy practices from time to time, and that these practices are subject to change. Any change, update, or modification will be effective immediately upon posting on our Site. We will notify you of any material change to this Privacy Notice by posting a notice on our Site’s homepage for a reasonable period of time following such update or by sending an email to the email address associated with your user account, and by changing the effective date (located at the top of this page). Be sure to return to this page periodically to ensure familiarity with the most current version of this Privacy Notice."

" All subscriptions will continue for the duration selected at the time of your purchase and then automatically renew for periods of equal length unless and until you cancel the subscription according to the process described below or the subscription is suspended or discontinued by Coursera. Refunds for subscription plans are not provided, except (i) where required by law, (ii) where you have upgraded to another subscription plan and wish to cancel the upgrade, or (iii) in limited cases as explicitly stated by Coursera or in specific promotional terms. Coursera reserves the right to deny refund requests, even in cases that might otherwise appear eligible. Such denials may include, but are not limited to, situations involving violations of our Terms of Use , Code of Conduct , or Honor Code , repeated refund requests, prior refunds processed through a third-party marketplace, chargeback activity, or where you have completed graded content and are dissatisfied with their performance."

" We try to answer every request promptly where possible, and provide our response within the time period stated by applicable law. Further information for residents of U.S. States which have enacted state privacy laws is available in our U.S. State Privacy Laws Notice . If you request deletion of your Personal Data, we will delete the Personal Data associated with that account, including your learner profile, course history, and any certificates or certifications issued through our platform. Once your account is deleted, certificates and certifications cannot be accessed, verified, or reissued, and we recommend downloading any certificates and certifications you wish to keep before submitting a deletion request. Following deletion, we may retain limited Personal Data where necessary for lawful and legitimate purposes, which may vary depending on your location, such as complying with legal obligations. In addition, residual information may remain within our databases, access logs, or other records, which may or may not contain your Personal Data. "

"We will use industry standard physical, technical, and administrative security measures to keep your Personal Data confidential and secure, and will not share it with third parties, except as otherwise provided in this Privacy Notice, or unless such disclosure is necessary in special cases, such as a physical threat to you or others, as permitted by applicable law. Because the Internet is not a 100% secure environment, we cannot guarantee the security of Personal Data, and there is some risk that an unauthorized third party may find a way to circumvent our security systems or that transmission of your information over the Internet will be intercepted."

"Coursera reserves the right to deny refund requests, even in cases that might otherwise appear eligible. Such denials may include, but are not limited to, situations involving violations of our Terms of Use , Code of Conduct , or Honor Code , repeated refund requests, prior refunds processed through a third-party marketplace, chargeback activity, or where you have completed graded content and are dissatisfied with their performance."

"For Degree, MasterTrack, and University Certificate Programs, consequences are at the sole discretion of the content provider."

" Any use or access by anyone under the age of 13 is strictly prohibited. Additionally, you may use our Services only if you: can form a binding contract with Coursera; comply with these Terms, all applicable laws, and our policies (including the Acceptable Use Policy, Honor Code, course-specific eligibility requirements, and any other policies that may be applicable from time to time (“Policies”)); and are over the age at which you can provide consent to data processing under the laws of your country. Certain regions and Content Offerings may have additional requirements and/or different age restrictions. Any violation of our Terms, applicable laws, or Policies may result in your access to all or part of the Services being suspended, disabled, or terminated. When you create your Coursera account, and when you subsequently use certain features, you must provide us with accurate and complete information, and you agree to update your information to keep it accurate and complete. "

" Contains illegal content or promotes illegal activities with the intent to commit such activities. Please keep in mind that users who are as young as 13 use Coursera, and we do not allow content that is inappropriate for these younger users. Contains credible threats or organizes acts of real-world violence. We don’t allow content that creates a genuine risk of physical injury or property damage, credibly threatens people or public safety, or organizes or encourages harm. Harrasses others. We encourage commentary about people and matters of public interest, but abusive or otherwise inappropriate content directed at private individuals is not allowed. Violates intellectual property, privacy, or other rights. Do not share content that you do not have the right to share, claim content that you did not create as your own (including content generated by AI), or otherwise infringe or misappropriate someone else’s intellectual property or other rights. Always attribute materials used or quoted by you to the original copyright owner. Spams others. Do not share irrelevant or inappropriate advertising, promotional, or solicitation content. Otherwise violates the Coursera Terms of Use. Please note that specific Content Offerings may have additional rules and requirements."

" By using our Services, you are warranting that you are not located in, under the control of, a national of, or ordinarily resident in, any country that is subject to applicable U.S. laws and regulations, or laws of your local jurisdiction, preventing Coursera from providing you access to the Services. Your location is determined by your physical location. Use of a virtual private network service, IP routing services, or other similar service for the purpose of circumventing these laws is strictly prohibited. By using our Services, you are warranting that you are not named on, or controlled by anyone named on, any government prohibited, denied, unverified-party, sanctions, debarment, or exclusion list or export-controlled related restricted party list (collectively, “Sanctions Lists”). You will immediately discontinue your use of the Services if you, or a party exercising control over you, are placed on any Sanctions List. You also warrant that you will not export, re-export, or transfer the Services to any country against which the U.S. has embargoed goods or services, or to an entity or person on any Sanctions List, or otherwise use the services in a manner that would be in violation of applicable laws. Notwithstanding anything to the contrary in these Terms, Coursera may suspend performance of or terminate any further obligations to you, effectively immediately if you are in breach of the obligations in this section or if the continued provision of our Services to you may, in our sole discretion, result in our commercial or reputational harm."

"We keep your Personal Data for no longer than necessary for the purposes for which the Personal Data is collected and processed, to comply with our legal and regulatory obligations, to exercise our legal rights, and to protect ourselves from legal claims. The length of time we retain Personal Data for depends on the purposes for which we collect and use it, the nature of your interaction with us, or as required to comply with applicable laws and to establish, exercise, or defend our legal rights."

" Coursera does not offer refunds for Guided Projects or any other projects. "

"If a purchase is made through a third-party marketplace, such as the Apple App Store or another payment platform, the refund policy of that marketplace applies. In such cases, Coursera does not process the refund and assumes no responsibility for the marketplace’s decision."