Closera procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| DPA, audit rights & data residency | All applicable tiers | unknown | “ We may process and store information in the United States and other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.” | Captured 2026-09-24Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ We retain information for as long as reasonably necessary to provide the Services, operate our business, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and improve our products. We may retain aggregated, anonymized, or de-identified information indefinitely.” | Captured 2026-09-24Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ The Services may connect to or interact with third-party platforms, apps, websites, and services. We are not responsible for the privacy practices of third parties. Their privacy policies govern their collection and use of information.” | Captured 2026-09-24Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ We may share information with: Service providers and vendors who help us provide the Services, including hosting providers, cloud infrastructure providers, analytics providers, payment processors, customer support tools, email providers, security providers, and AI infrastructure providers. Integration partners, including ecommerce platforms, analytics tools, marketing platforms, customer support tools, or other services that you connect to Closera. Professional advisors, such as lawyers, accountants, auditors, insurers, bankers, and consultants. Business transaction parties, including in connection with a merger, acquisition, financing, investment, corporate reorganization, sale of assets, bankruptcy, or similar transaction. Legal and safety recipients, including law enforcement, regulators, courts, or others when we believe disclosure is required by law or necessary to protect rights, safety, security, or prevent fraud. We may also share aggregated, anonymized, or de-identified information for any lawful business purpose. We do not sell personal information in the traditional sense. We also do not knowingly sell personal information of shoppers to third parties.” | Captured 2026-09-24Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ Closera may offer beta, experimental, preview, or pilot features. These features may be incomplete, unstable, changed, discontinued, or removed at any time and are provided “as is.”” | Captured 2026-09-24Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ Fees, billing terms, and payment obligations will be set forth in the applicable order form, checkout page, subscription plan, or written agreement. Closera offers eligible new Customers a three-month money-back guarantee. If you are not satisfied with the Services during your first three months, you may request a refund of fees actually paid to Closera for that initial three-month period. To qualify, you must submit your refund request in writing within three months of your initial paid start date, have used the Services in good faith, completed reasonable onboarding steps requested by Closera, and not be in breach of these Terms or any applicable order form. The money-back guarantee applies only to your first paid subscription or pilot period and does not apply to renewals, usage-based fees, third-party fees, implementation fees, custom development fees, or taxes unless otherwise agreed in writing.” | Captured 2026-09-24Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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